How to Get a Refund for iTunes & App Store Purchases

This is how to get a refund for iTunes or App Store purchase, even in app purchases made on your iPhone or iPad. It doesn’t look like Apple offers refunds, but they do allow you to get your money back if you have a problem with a movie, music, TV show, book or even an app your bought from iTunes or the App Store.

If you buy an app that doesn’t work, there is a problem with music, a movie or a book that you buy or even that you rent, you can ask Apple for a refund. This only works if you have a real reason or a real problem. You cannot use this as a way to try apps or get free movie rentals.

Apple requires a reasonable reason to ask for an iTunes store or app refund, so you can’t simply watch a movie and then ask for a refund. We’ve had good success when a iTunes movie rental doesn’t work or there are other problems. If you constantly ask for a refund, don’t be surprised if you stop getting them.

How to Get a Refund From Your iPhone or iPad

You can send a request for a refund from your iPhone or iPad to Apple in a matter of minutes. This is an easy way to find the right link, and it’s going to be easier for you to remember how to do this in the long run.

How to get a refund for iTunes and App Store purchases.
How to get a refund for iTunes and App Store purchases.
  1. Open Mail, or the Mail app that you use with the email that links to your iPhone account.
  2. Search for “Your receipt from Apple“, which will likely include many results.
  3. Tap on the emails to find the receipt that has the items you want a refund for.
  4. If there are too many options, try searching for the app name or the movie name in your email.
  5. In the email, tap on the Report a Problem link.
  6. Sign in and file a report on the web.

From there you follow the same directions as if you reported from the web. It’s the same on iPhone, iPad, Mac or PC.

How to Get an iTunes or App Refund Online

Find what you need a refund for from iTunes or the App Store.
Find what you need a refund for from iTunes or the App Store.

You can ask Apple for an iTunes refund using the web, without opening up iTunes. You need to know your Apple ID and password and that’s it.

  1. Open up http://reportaproblem.apple.com/ in your browser.
  2. Login with your Apple ID and password.
  3. Choose the right section at the top that relates to your refund.
  4. Locate the purchase and choose Report a Problem.
  5. Click the right reason for your iTunes refund.
  6. Enter a description of the problem.
  7. Submit the problem to Apple.

How to Get a Refund in iTunes

Use this method to get a refund from iTunes on Mac or PC.
Use this method to get a refund from iTunes on Mac or PC.

On your Mac or PC you can open iTunes and get a refund for music, movies, in app purchases and apps easily.

  1. Open iTunes.
  2. Click on iTunes Store and then choose Account and enter your password.
  3. Click on See All in the Purchase History section.
  4. Find the purchase you want a refund for and click on More to the right.
  5. Click on Report a Problem.
  6. This will direct you to the Apple website where you can explain the issue and submit the request for a refund.

Apple does not grant all refund requests, but is very sympathetic to problems with downloads and rentals that prevent you from watching or listening to what you paid for. We’ve asked for an received three or four refunds over the last several years when rentals failed without any hassle. An iTunes or App refund takes a few days to process and show up on your credit card or debit card.

Updated February 2018 with latest directions and screenshots.

3 Comments

  1. Matthew Wiguna

    09/23/2017 at 1:45 am

    There is no login button

    Reply

  2. JUAN

    12/07/2017 at 10:09 pm

    I bought a $15 iTunes card and I did not get the money

    Reply

  3. Sharon

    02/26/2018 at 4:16 pm

    Doesn’t work anymore. Just check.

    Reply

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