The brand new 2015 Moto X Pure Edition has a lot to offer for buyers. Everything from a big 5.7-inch Quad-HD display, dual front speakers, tons of customization and nearly stock Android. It’s a popular phone for its low price, and as a result we’re getting asked a lot of questions about it. This quick guide explains how to reset a frozen Moto X Pure Edition.
Now that Motorola’s impressive new flagship smartphone is readily available online and shipping to buyers, it’s getting a lot of attention. Mainly for being a top-tier smartphone with a wallet-friendly $399 asking price. That low price means it might be the first Android or first Motorola for some owners, and you’ll need to know how to perform certain tasks.
It shouldn’t happen often, if ever, but there may be an occasion where the Moto X Pure Edition becomes unresponsive and doesn’t work. You can’t remove the battery like some Android phones, or most older Samsung’s, but luckily there’s an easy key combo to press that will save owners from being frustrated by a frozen smartphone.
A trick that solves almost every minor problem we get asked by friends, family, or readers, is to reboot the phone. If it’s acting funny, try a reboot. However, in the unlikely case that it is completely frozen, you can’t remove the battery, and will have to resort to what’s known as a hard reset.
The Moto X Pure Edition has a powerful 6-core processor and runs nearly stock Android 5.1 Lollipop (soon Android 6.0 Marshmallow) so most owners won’t run into any performance issues. If so, here’s how to quickly reboot a non-working Moto X Pure Edition.
Typically if the Moto X is acting funny just long-press the power button, and turn it off, then turn it back on. However, if nothing is working at all, a quick hard reset will get it all back working normal, and won’t erase anything. Saving you from frustration.
All Moto X Pure Edition owners need to do is simply press and hold (at the same time) both the power button and the volume down key, for about 5-8 seconds.
If the Moto X Pure Edition was frozen or unresponsive, after simultaneously holding power and volume down for 7-10 seconds will initiate a “hard reset”. This isn’t a factory reset, and won’t erase any data as we said, it just reboots the phone.
Owners will feel a short vibrate, the loading screen, and within a few seconds your Moto X will completely reboot and be fully functional as it always is.
If you continue to have problems after that, it’s possible that an app is causing issues. Try to eliminate recently installed apps, or do a factory data reset, which will erase everything and make it blank just like it was out of the box. This can be done by heading to Settings > Backup & reset > Factory data reset > RESET PHONE.
The step above is a last resort though, and in almost any and all cases pressing the two buttons down we mentioned above will reboot it, and have everything up and working in less than one minute. Give it a try, and drop a comment below with any other questions you may have.