How to Reset a Frozen Moto X Pure Edition
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How to Reset a Frozen Moto X Pure Edition



The brand new 2015 Moto X Pure Edition has a lot to offer for buyers. Everything from a big 5.7-inch Quad-HD display, dual front speakers, tons of customization and nearly stock Android. It’s a popular phone for its low price, and as a result we’re getting asked a lot of questions about it. This quick guide explains how to reset a frozen Moto X Pure Edition.

Now that Motorola’s impressive new flagship smartphone is readily available online and shipping to buyers, it’s getting a lot of attention. Mainly for being a top-tier smartphone with a wallet-friendly $399 asking price. That low price means it might be the first Android or first Motorola for some owners, and you’ll need to know how to perform certain tasks.

Read: Moto X Android 6.0 Marshmallow Details Emerge

It shouldn’t happen often, if ever, but there may be an occasion where the Moto X Pure Edition becomes unresponsive and doesn’t work. You can’t remove the battery like some Android phones, or most older Samsung’s, but luckily there’s an easy key combo to press that will save owners from being frustrated by a frozen smartphone.


A trick that solves almost every minor problem we get asked by friends, family, or readers, is to reboot the phone. If it’s acting funny, try a reboot. However, in the unlikely case that it is completely frozen, you can’t remove the battery, and will have to resort to what’s known as a hard reset.

The Moto X Pure Edition has a powerful 6-core processor and runs nearly stock Android 5.1 Lollipop (soon Android 6.0 Marshmallow) so most owners won’t run into any performance issues. If so, here’s how to quickly reboot a non-working Moto X Pure Edition.


Typically if the Moto X is acting funny just long-press the power button, and turn it off, then turn it back on. However, if nothing is working at all, a quick hard reset will get it all back working normal, and won’t erase anything. Saving you from frustration.

All Moto X Pure Edition owners need to do is simply press and hold (at the same time) both the power button and the volume down key, for about 5-8 seconds.


If the Moto X Pure Edition was frozen or unresponsive, after simultaneously holding power and volume down for 7-10 seconds will initiate a “hard reset”. This isn’t a factory reset, and won’t erase any data as we said, it just reboots the phone.

Owners will feel a short vibrate, the loading screen, and within a few seconds your Moto X will completely reboot and be fully functional as it always is.

If you continue to have problems after that, it’s possible that an app is causing issues. Try to eliminate recently installed apps, or do a factory data reset, which will erase everything and make it blank just like it was out of the box. This can be done by heading to Settings > Backup & reset > Factory data reset > RESET PHONE.

The step above is a last resort though, and in almost any and all cases pressing the two buttons down we mentioned above will reboot it, and have everything up and working in less than one minute. Give it a try, and drop a comment below with any other questions you may have.

5 Quick Chargers for the Moto X Pure Edition

Motorola TurboPower Charger

Motorola TurboPower Charger

In the box Motorola includes one TurboPower charger for the Moto X, but the USB cable is attached. This means if it breaks you're out of luck, and can't just use an extra USB cable laying around.

As a result, owners will want to buy a second one, or grab another for different rooms in their house. I have one for every room (including the bathroom) and even the new Moto TurboPower Car charger.

These claim to offer roughly 8 hours (at a maximum) after only 15 minutes on the charger, but real-world usage won't be nearly that high. That said, after 30 minutes or so most will have over 50% battery life to finish a day, or get through the night. This is the official Motorola charger, designed specifically for the Moto X, but others work just as well.

Buy it Now for $34.99 from Motorola



  1. Gerard

    11/02/2015 at 7:08 pm

    WOW, after SIX paragraphs, you finally tell us how to us the point, how to reset the phone, which is what readers came to the article for.

    Please, give a MUCH shorter version next time, thanks.

  2. Jayna Walker

    04/27/2017 at 9:32 am

    This tip just saved me!!!!!!!!

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