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It’s Not You, It’s Google: Users Experiencing Login Problems With Android



A number of users are reporting problems logging into their phone on Android smartphones and tablets, with login errors popping up. It appears that this issue isn’t due to user error–like typing in an incorrect username or password–but is a result of Google’s glitch.

Curiously, though, while various Android devices are reporting issues with logins, it appears that apps and services are working properly and still synchronizing with Google’s servers. Gmail, Google Play Store, Google Talk, and other apps and services appear to be functioning fine despite the error message.

google_logo-450x187According to Phone Arena, the issue may be related to Google Now and is affecting mainly Android 4.1 Jelly Bean users. It’s unclear if Android 4.0 Ice Cream Sandwich users or older versions of the Google mobile OS are impacted by the error messages. On my AT&T Samsung Galaxy S III running Android 4.0 Ice Cream Sandwich, I have not noticed any login error popup message as of the time of this writing. Accessing Google services through the web is also fine at this time.

There’s been a slew of user complaints on Twitter. Is anyone having any problems with logging in? If you are, post us a note along with what version of the Android OS your device is on and what device you’re using.



  1. Bobby Morice

    09/20/2012 at 8:41 am

    I have a Galaxy Nexus GSM with Stock Android 4.1.1 Jelly Bean and I got the issue yesterday, at first I thought that someone changed my password but then I went and checked from the computer and it was fine. Then I checked the accounts menu and everything was working fine despite the fact that I dismissed the login error after several tries. It was fine except for Google Now

  2. jibran gilani

    09/21/2012 at 4:37 am

    The problem exists in ics as well. I’m running galaxy s2 on ics 4.0.4. The google play store was not working. I reset the phone and now i can’t even sign into google. Stranded helpless… :-(

  3. bmscjBrandon

    09/21/2012 at 11:38 am

    Yes on Nexus 7

  4. G.Walden

    09/21/2012 at 12:49 pm

    I have a Samsung Galaxy SIII with Ice Cream Sandwich on Verizon. No login issues, but Talk messages cannot be sent. Receive red error message “This message couldn’t be sent”. However, logging into the desktop app, or through G+ appears to work fine. I restarted the phone and the app is still not functioning properly. Any resolution would be greatly appreciated.

  5. Qudratullah

    09/22/2012 at 7:05 pm

    I have Samsung SGHi997. For the last couple of days my phone pops up sign in error. Although I receive and an send emails. Alsl ok browser sign in. Only google play store not loading. Please help. [email protected]

  6. Puttsy

    09/25/2012 at 11:58 am

    Have a Samsung Galaxy S III with Ice Cream Sandwich (4.0.4) on USCC and have the problem in both Gmail AND the Samsung email app.

    Very frustrating as my primary account is on a gapps domain. A secondary GApps account works fine though.

  7. Omer

    09/28/2012 at 11:42 pm

    Google Play not working neither resigning after reset works with primary account tried it on both ICS 4.0.4 and JB 4.1.1

  8. James

    10/18/2012 at 11:55 am

    When signing in I pressed menu and used browser sign-in

  9. Gabriel Pudiza

    11/08/2012 at 3:50 am

    Yes, i’m running froyo and this annoying damn thing started happening a couple of days ago, i tried many times and gave up on it! Really frustrating to say the least!

  10. J Bialson

    11/12/2012 at 4:40 pm

    I’m getting the same problem with my Sansung Charge, using Android 2.6.3537-FP5. I do get my gmail, but it won’t sync contacts or other files.


    11/16/2012 at 11:18 am

    I have samsung galaxy fit and google sign in error started suddenly. I found this solution useful and might also help many of them. Here’s the link and follow all the instructions you’ll be free from that error.

  12. Dan

    11/30/2012 at 4:54 pm

    I have the new DROID razor and before I had a DROIDX. If I open the browser and have it logged in, the browser flips back and forth as if its loved in and then constantly trying to log in again. Tried to clear the data cache, but only wound up losing my links and my login. Which actually fixed the problem. Don’t log on with the browser.

  13. obaidul kadir

    12/10/2012 at 12:07 pm

    I cant log in google play and others from my android set sony xperia for last 4 days. I dont know where is the problem. Can u plz explain?

  14. Tim

    12/22/2012 at 2:18 pm

    Galaxy S2, just updated to ICS 4.0.4. I can log in to Play Store, but nothing will download. Also USB won’t work now, nor will Flash. I want to do a factory reset, but I can;t get the photos and videos off without the USB connection. VERY DISAPPOINTING and ANNOYING.

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