Motorola Mobility had released a statement with some bad news for owners of the Android-powered Motorola Atrix 4G (AT&T), Motorola Photon 4G (Sprint), and the Motorola Electrify smartphones. Those devices, unfortunately, would not be upgraded to Android 4.0 Ice Cream Sandwich, though Motorola is committing to continue supporting those devices with maintenance updates to ensure optimal performance. According to the company on its own forums, “Motorola Mobility continues to review how each device can deliver the very best experience possible, and at times, this can mean making tough choices – especially as it relates to Android software upgrades.”
As part of Motorola’s commitment to become more transparent with the software update process now that it has been acquired–and is fully owned by Google–the company is updating customers as soon as possible with the status of software updates. Also, as those devices, which were released in 2011, won’t be getting upgraded, Motorola has pledged to keep customers happy by giving them a $100 rebate:
Today, we need to let you know about some tough choices related to Android 4.0 Ice Cream Sandwich upgrades. Specifically, ATRIX 4G, Photon 4G and Electrify will not receive the ICS upgrade, but continue to be supported with maintenance releases to ensure optimum performance for the consumer.
We are committed to being more transparent than ever on our software upgrade strategy – even when we’re delivering news consumers may not want to hear. We are doing everything possible to continually improve our communication with you and make sure you are a satisfied customer. That’s why we recently announced our $100 rebate program for owners of these and other devices launched in 2011 and beyond that won’t get Android 4.1 Jelly Bean. This program starts in the U.S. this fall, and we are working to expand it to select regions around the world. Please watch for updates at motorola.com/tradeup.
Typically, the decision on whether or not to roll out a software update for devices rests with the manufacturer and the carrier.
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