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NBA 2K20 Problems & Fixes



NBA 2K20 is out which means we’re hearing about the first batch of problems plaguing Xbox One, PS4, Windows PC, and Nintendo Switch.

As expected, there are a variety of bugs and performance issues impacting the latest version of NBA 2K. Some of the issues are minor annoyances, others are a lot more frustrating and have the potential to ruin your experience.

Some issues can be fixed in minutes, but others might be a little bit harder to solve. Some problems will likely require a fix from 2K Games and Visual Concepts. We expect the developer to roll out a steady stream of NBA 2K20 bug fix updates as we push away from the release date.

While you wait for the next update, you’ll want to dig through our guide. It covers fixes for the most common NBA 2K20 problems.

How to Fix NBA 2K20 Face Scan Problems

Like the previous entries in the series, NBA 2K20 lets you scan your face into the game so that you can play the game as yourself. And like the previous games, people are having issues scanning their face into the game.

In order to scan your face into the game you need the MyNBA2K20 app for iPhone, iPad, or Android. Once you’ve got the appropriate app downloaded you need to make sure your MyPLAYER account is connected to both NBA 2K20 and MyNBA2K20.

If you’re having trouble properly scanning your face into the game, here are a few rules of thumb.

When you’re scanning your face, make sure you’re in good lighting without any shadows. Shadows have a tendency to mess up the scan.

You’ll also want to make sure you hold your device at eye level. If you hold it too high or too low your scan might get messed up. 2K Games recommends holding the phone about 18″ from your face.

Once the scan starts up, be sure you turn your head slowly while looking forward.

How to Fix NBA 2K20 Download Problems

NBA 2K20 requires a huge download so it could take quite a bit of time to complete. We expect download times to improve as the rush to play dies down, but there are some things you can try if your download is taking too long or if it gets stuck.

If your download is starting and getting stuck, try pausing the download, waiting a minute or two, and starting it up again. If that doesn’t work, you’ll want to cancel the download and try again.

If the actual speed of the download is abnormally slow, try plugging your ethernet cable directly into your console or Windows PC. This could speed up the download, especially if your system is far away from your router.

If none of that works, you should try restarting your router. Unplug your router, wait a minute or two, and plug it back in.

How to Fix NBA 2K20 Installation Problems

Again, NBA 2K20 requires a sizable chunk of space on your hard drive and storage issues sometimes prevent games from installing properly. If you’re having issues installing the game, make sure it’s not related to storage.

If you’re playing on the Xbox One, go to the My Games and Apps section and check how much storage you’ve got on your internal/external storage.

If you’re playing NBA 2K20 on the PlayStation 4 you’ll need to head into your console’s Settings and check for your available space.

If you’re positive you have enough space, but the game still won’t install properly, you should try hard resetting your console.

How to Fix NBA 2K20 Connection Problems

If you’re unable to connect to NBA 2K20’s servers you’ll want to check and make sure 2K’s servers aren’t having issues. You’ll want to check official social media accounts for announcements and DownDetector for complaints from 2K players.

There’s also a chance your issues are related to Xbox Live or PlayStation Network outages or technical issues. If you’re playing on an Xbox One, check the status of Xbox Live here. If you’re playing on a PlayStation 4 check the status of PlayStation Network right here.

If all of these are up and running, we recommend resetting your router and trying again.

How to Fix NBA 2K20 Freezing Problems

If your game suddenly locks up between events, during a cutscene or during another part of the game you’ll want to restart your console or PC.

How to Fix NBA 2K20 Performance Problems

If you’re playing NBA 2K20 on a Windows PC and you’re running into performance issues (poor frame rate, bad graphics, etc) make sure your setup meets the game’s minimum and/or recommended requirements.

If you don’t meet the minimum requirements, that could explain the issues you’re seeing. If you don’t meet the recommended requirements you’ll probably need to tone down your settings.

NBA 2K20 Minimum Requirements:

    • OS: Windows 7 64-bit, Windows 8.1 64-bit or Windows 10 64-bit
    • Processor: Intel Core i3-530 @ 2.93 GHz / AMD FX 4100 @ 3.60 GHz or better
    • Memory: 4 GB RAM
    • Graphics: NVIDIA® GeForce GT 450 1GB / ATI Radeon HD 7770 1GB or better
    • DirectX: Version 11
    • Storage: 80 GB available space
    • Sound Card: DirectX 9.0x compatible
    • Dual-analog gamepad: Recommended
    • Notes: Initial installation requires one-time internet connection for Steam authentication; software installations required (included with the game) include DirectX and Visual C++ Redistributable 2012.

NBA 2K20 Minimum Requirements

    • OS: Windows 7 64-bit, Windows 8.1 64-bit or Windows 10 64-bit
    • Processor: Intel Core i5-4430 @ 3 GHz / AMD FX-8370 @ 3.4 GHz or better
    • Memory: 8 GB RAM
    • Graphics: NVIDIA GeForce GTX 770 2GB / ATI® Radeon R9 270 2GB or better
    • DirectX: Version 11
    • Storage: 80 GB available space
    • Sound Card: DirectX 9.0c compatible sound card
    • Dual-analog gamepad: Recommended

You should also make sure you’re utilizing the latest drivers for your graphics card. If you’re using an AMD graphics card, head here to find the latest drivers. If you’re using an NVIDIA card, you should head here.

If you’re playing the game on a console and you’re seeing performance issues, we recommend restarting the game and/or console to see if things improve.



  1. yolanda watson

    09/06/2019 at 10:56 am

    mine has no sound.

    • Adam

      09/06/2019 at 11:35 pm

      I can’t get any commentary…everything works but no play by play

      • Jamie

        09/07/2019 at 1:50 pm

        We can’t get any commentary either… everything else seems to be working

    • Anders

      09/09/2019 at 5:59 am

      i don’t get any exp , all my badge exp wont go up and i play like 14 games, and i cant go to gym it aways say that i allready used that day , i play a match , i go to the gym i stay the same

      • Marcus

        09/09/2019 at 12:43 pm

        Me to what’s going on 2k20 I played for the legend edition I’m almost at my first all-star game and I haven’t been getting any upgrades since I hit 87 tell me something or at least give me some free badge upgrades and rep points

        • Larrel

          09/09/2019 at 4:51 pm

          Mine is doing the same thing. I have played about 6 games and have not got my VC or my upgrades and it started once I was about to hit pro 3. Are we gone get some type of compensation for this.

          • ironer

            09/12/2019 at 3:59 am

            Make one team practice and you will get points.

      • Moussault

        09/09/2019 at 1:50 pm

        Moi ses pareil je ne reçoit pas mes point pour les badge sa marque a chaque fois 0 je ne peut même plus faire l entraînement collectif j ai même pas mon nom sure le maillot ses honteux 2k devrais faire vite une mise a jour rapide

      • GuyBro

        09/09/2019 at 4:57 pm

        I am having the same issue for almost 3 days now. Nothing is upgrading and I done played about 26 games and I’m still at 48.2 percent bar. This is madness and something really needs to be done. They not even responding to my emails at all. This is a crying shame how they just take millions from us and do nothing to fix their mistakes.

      • GuyBro

        09/09/2019 at 5:06 pm

        If you have a twitter account please mention them about this problem @belbusa which is Mike Wang @2k which is 2k Sports and Visual Concepts and #2k20 which is trending right now on twitter. If we don’t boycott this game they will continue to monopolize the industry with no concerns to any of our problems unless your a YouTuber promoting the game. Ronnie2k should be fired along with the whole development team for copying and pasting a game and charging $100.00 for the same product from last year. #boycott2k20 and demand answers.

    • Vertdaflirt

      09/11/2019 at 6:42 am

      Mine went out like that for a few games but came back but I still can’t read my phone messages only the social media and league news is showing up

    • Chase

      09/11/2019 at 10:00 am

      i have no game sound at all just started last night??

    • Vertdaflirt

      09/11/2019 at 10:10 am

      I still can’t read my phone messages only the social media and league news is showing up

    • Tramaine Kirun Mendenhall

      09/17/2019 at 7:59 am

      Mines has no sound either. No commentary at all. Have you fixed yet?

  2. Bernie Simpson

    09/06/2019 at 8:15 pm

    I can’t play my streets, I can get into my streets and hit x to line up for a game but when the squad is full I don’t go into the game I just get stuck on the line up pad, it dosnt let me play and the same with the rec centre

  3. James

    09/06/2019 at 9:35 pm

    Playing my career and I’m about to work out with my third team prior to draft. I have 1300 vc and I am trying to use 1193. When I try to purchase attributes it fails every time.

  4. Antonio

    09/06/2019 at 9:51 pm

    When loading into my my career game I can’t it doesn’t move past 75% I go through watching the whole 2k tv episode

    • j

      09/08/2019 at 7:36 am

      did this get fix yet having the same problem

      • Brandon Crile

        09/09/2019 at 6:44 pm

        Mine stops at 41% every time i try to load into any game, not just my career

  5. Tanae

    09/06/2019 at 10:24 pm

    For some reason on nba 2k20 in my my career my last name on my characters jersey isn’t appearing on his back, anyone know how to fix this

    • Nikita

      09/07/2019 at 5:57 am

      same thing, men

    • Vertdaflirt

      09/12/2019 at 7:23 am

      Same here mine just says the number

  6. Sana Martin

    09/07/2019 at 7:09 am

    When I look at my phone to squad up I get Blue screen and app crashes.

    • steerie ngov

      09/07/2019 at 9:12 pm

      same here

    • Jake

      09/07/2019 at 10:09 pm

      exactly !!! I can’t even open the squad up part of my phone

      • Nishith

        09/08/2019 at 4:02 am

        The app on my phone crashes in my career mode

  7. kingjnick

    09/07/2019 at 9:41 am

    I started my career….I’m in the eighth game in the NBA season and my name is not on my jersey or my player info information….very frustrating

    • Chris

      09/08/2019 at 5:38 pm

      Same. And can’t change his nickname from Che

  8. Billy Williams

    09/07/2019 at 10:20 am

    I Have no commentary in the it’s not working.

  9. C

    09/07/2019 at 10:22 am

    Why can’t I play my career offline?

  10. Shawn Johnson

    09/07/2019 at 11:40 am

    Why can’t I reset my player in career mode face scan didn’t come out completely correct so I wanted to reset it and use a preset face but there no options as previous 2k games can some please help !!

    • Rafael

      09/07/2019 at 11:26 pm

      I’m having the same exact problem and I can’t figure it out. My guy has a caved in forehead

    • Rafael

      09/07/2019 at 11:56 pm

      Here’s what I did. I skipped the story to go straight to the NBA. I edited my player using a preset look and then I quit to the main menu. I started a new career and it kept my edited look. Hope this helps and I hope 2K fixes this soon

  11. Noah Vargas

    09/07/2019 at 12:07 pm

    every time I play a game my progression on my attributes and badges doesn’t move and is frozen, plus when I go into practice, it says that the practice has already ended, wtf is this.

    • Denetrice

      09/07/2019 at 1:11 pm

      Same here

    • Rylan

      09/07/2019 at 9:07 pm

      Mines to

      • FrankieMac12

        09/08/2019 at 5:24 am

        Mine too. Can’t level up my character at all. Played now a day and a half with no progress. Complete waste of my time.

    • Tonu

      09/08/2019 at 7:43 am

      Same, just played multiple rec center games with 15+ rebounds and not getting a badge breaker. They better address this and make it so we get the rep from those games.

    • Brandon Alexander

      09/08/2019 at 8:29 am

      Same, its really annoying.. Ive played 30 mycareer games and get 0 progress everytime for badges and cap breaker

      • Zac turner

        09/08/2019 at 8:45 pm

        Same here I can’t get my 90 the meter is stuck at 94% they better fix this soon

        • Eric Cooper

          09/09/2019 at 1:47 am

          My player progress isn’t moving at all. I played 10+ career games and over 50 park games and nothing is moving. I hate this game already. Loading speed sucks,getting the error screen. Just a waste of time at this point. Really not even feeling 2k anymore

      • Cortavius

        09/09/2019 at 4:23 am

        Same here cap breaker and all stuck at 0.i done played like 4-5 games park and mycareer. FIX MINES PLEASE!!

    • Steven

      09/09/2019 at 10:40 am

      Yea I’m not getting any mypoints, rep or badge upgrades. This better be fixed or they better reimburse me.

  12. Victor

    09/07/2019 at 12:20 pm

    My player keeps on freezing on a grey screen every time I turn off my ps4 n load it it’s freezes but only for that my player I can start a new one or do anything else but that my player

    • j

      09/08/2019 at 7:38 am


  13. Cameron V

    09/07/2019 at 12:21 pm

    my load times are ridiculous. Just when i buy upgrades for my player it takes like 3 minutes to load. When i tried to get into a park game it didnt load me into the game. Its unplayable

    • j

      09/08/2019 at 7:39 am

      same here

  14. Antonio Jackson

    09/07/2019 at 1:24 pm

    My badges aren’t adding up after my career game… they keep saying 0 . It’s happened 4 games in a row… (PS4)

  15. Kelly

    09/07/2019 at 6:40 pm

    After a mycareer game it want give me my progress towards my character it say 0% on everything n i clearly just played a hole game plus when i go to practice it say i have to play a game when i did.

    • James

      09/08/2019 at 6:28 am

      I’m getting the same shit.. I feel like I’m grinding for nothing. I have played four games and no progression. I’m playing hall of fame mode averaging a b+. Will I get me upgrades? Also my gold badge has allowed me to change it each game. The gold bar that fills up has been solid for the past 9 games I’ve played. Fix this already

      • Edwin Ikani

        09/09/2019 at 2:59 pm

        Very frustrated customer!I have been grinding myplayer rep since the release last week and now for the last 4 games of mycareer and 6 park games I didn’t recieve my upgrade xp, upgrade for badges and also park rep. This is the whole point of this game is to prove yourself to the world, but yet 2k you have let us down. Fix these issues and reinburse our upgrades because we’ve earnt them.

    • Tom

      09/16/2019 at 5:58 pm

      Same here. Every rec game I’m told the practice is closed until I play my next game.

  16. Terrence

    09/07/2019 at 6:57 pm

    My players name disappeared entirely now I’m no name how do you fix this ?. Building another player doesn’t work

  17. Eric

    09/07/2019 at 7:38 pm

    For some reason, I cannot find and play mycareer

    • joshua

      09/08/2019 at 10:10 am

      same here i thought i was the only one

    • Chris

      09/30/2019 at 2:25 am

      Same here – what he hell is going on. Tried to log onto to set a a MyPlayer and all I got was a frozen screen saying’Signing In’

    • Ian

      10/02/2019 at 11:36 am

      Same bro


    09/07/2019 at 8:39 pm

    My point bar. And the attributes bars do not move at all. Played career games park games and rec games and still did not move. Only time it move when I’m in the training facility.

  19. Gerlad Kimmell

    09/07/2019 at 9:43 pm

    I cant gain exp for badges or capbreakers career games or oratice or rec only in the park

  20. Tony

    09/08/2019 at 12:53 am

    Not getting my xp to level up my player upgrades or my points for badge upgrades. Anyone else having this issue. 2k better fix the issue and give something to those that have had this issue.


      09/08/2019 at 1:39 pm

      Having same issue after getting 90 overall.

  21. Strip

    09/08/2019 at 3:35 am

    I can’t get any progress either on badges and attributes.

    Fix this 2k ffs

  22. Jeff

    09/08/2019 at 7:55 am


  23. Mason

    09/08/2019 at 8:17 am

    I can’t even play with my player. Tried to uninstall and reinstall and lost my 80 rated player said it was corrupt so I made another build and still can’t play. This game was a waste of my money and time!

  24. Jake Schulz

    09/08/2019 at 9:03 am

    hi, every time i try to play park it says “this feature is unavailable. you do not have the required account privileges.” and wont let me hop into a park even though i am in the nba and everything. Any tips on what to do??

    • Keith Walker

      09/08/2019 at 4:24 pm

      Do you have a ps plus account? If you don’t that’s why

  25. Joshua Menendez

    09/08/2019 at 10:03 am

    my career doesn’t appear on the 2k20 home screen at all

    • Ian

      10/01/2019 at 1:43 pm

      Same bro can anybody help or tell us why

  26. Ethan M

    09/08/2019 at 11:22 am

    Every time i finish a lark game it messes up my points it doesn’t go up it stays at the same spot and when I try to re up it keeps going down and up it doesn’t let me go up please fix this


    09/08/2019 at 1:41 pm

    Not getting my xp to level up my player upgrades or my points for badge upgrades. Anyone else having this issue. 2k better fix the issue and give something to those that have had this issue. Happened after 90 overall. Play bout 4 games not receiving XP. PLEASE FIX ASAP! Y’all killing me.

  28. Broderick

    09/08/2019 at 3:17 pm

    I have vc and it says my purchase failed

  29. Cow

    09/08/2019 at 3:19 pm

    I’ve been stuck on an 89ovr for the last 20hrs no progress no badge no nothing wtf 2k also no rep in park or rec this is nuts damn man wtf

  30. Jonathan W Klug

    09/08/2019 at 4:16 pm

    Have they fixed the settings yes??? You can’t adjust the clock when you go to play it starts at 5 minutes and won’t let you adjust the time in the settings screen.

  31. Quint

    09/08/2019 at 5:16 pm

    Game will not let me get any rep or any points toward badges or attributes this is why i don’t play the game

    • Lil bud

      09/08/2019 at 5:57 pm

      Same here

  32. Rob smith

    09/08/2019 at 7:38 pm

    My attribute cap breaker & badge upgrade bars wont move. I feel like I brought the game for no reason. How will 2k not only fix the problem, but also reimburse so many people who’ve made so much progress for seemingly nothing?

  33. JG

    09/09/2019 at 12:51 am

    Spent about 40,000 or so VC on tattoos and when I walk out the parlor they disappear… we need that fixed ASAP

  34. Duecy

    09/09/2019 at 1:16 am

    I’m not able to uprgrade my player at all, my badges and cap breaker stopped moving

  35. Johnny Jones

    09/09/2019 at 1:21 am

    For dam near a whole day and a half I havent gotten any progression for ANYTHING!!!…FIX THE GAME and reimburse me…im suffering over here

  36. Kentrell Horn

    09/09/2019 at 1:36 pm

    Same people, getting no EXP. PLAYED 6 GAMES before today’s update. And 2 after it updated today. Friends who’ve had the same problem, SOME are back but don’t even know if they were reimbursed what they played. I’ve played 8 games so far which is also 8 practices I could’ve used for My badges. How am I gonna get that EXP back, and how can I play a game a can’t progress in?

  37. Mike

    09/09/2019 at 5:09 pm

    Not gettin any xp on my career or park been 2 days y’all killin me on here

  38. Meeche Sluggz

    09/09/2019 at 5:33 pm

    Having the same issue with progression. I see a lot of people saying something which makes me more calm it’s not just me but wtf really ain’t no point in playing my career. Hope they get that fixed asap

  39. Gang green

    09/09/2019 at 6:42 pm

    Played 5 rec games and 1 career game with no points or badge progress. Better be some compensation for lost time on the road to 99.

  40. Anonymous

    09/09/2019 at 7:06 pm

    FIX THIS!!!!!

  41. Devon Jackson

    09/09/2019 at 7:08 pm

    I spent vc to upgrade my player and the game took the VC but didn’t apply the upgrades and now when I go to upgrade a stat it says “calculating upgrade cost. Please try again in a few moments.” Preventing me from upgrading anymore.

  42. Malachi ligon

    09/09/2019 at 7:20 pm

    I spent over 90,000 on upgrades for my career but after I paid for it I got no uprgrades at all!! All my vc is gone and I’m still at 64!!!

  43. Devon Jackson

    09/09/2019 at 7:50 pm

    Just got the negative badge glitch where it takes all your progress to zero for shooting lol 2k20 I’ve made 3 players and they are all ruined money spent time lost

  44. Brian C

    09/09/2019 at 9:20 pm

    I’m getting the not enough space message when I know I have more than enough space for the 1.02 update. Sucks because I know I’m gonna lose that character and the money I spent on VC. But hey as usual fxck the consumer‍♂️

  45. Cameron koontz

    09/10/2019 at 9:50 am

    I’m not getting any progress towards anything on my career! When will you fix this? Are we out of those upgrades that we played?

  46. Omar

    09/11/2019 at 3:02 pm

    my game doesn’t load up “my career” what is happening ?

  47. Joe

    09/11/2019 at 3:17 pm

    Every time I finish a game I get an message saying “encountered an issue that prevents gameplay from counting” then it dash boards me after every park game. Fix???

  48. Gio2410

    09/11/2019 at 7:57 pm


  49. chad

    09/11/2019 at 10:34 pm

    Every player / character (including the half time cheerleaders) are just a black silhouette – none of the skins are loading. i reinstalled game, and I thought it was fixed, but it is happening again now. Anyone know a fix?

  50. ironer

    09/12/2019 at 4:02 am

    For me does not change the Daily goal. And i Cannot make one limitless three with 7’2 defensive/rebounding center

  51. Baltimore Da Hitman

    09/13/2019 at 4:40 am

    I cant play online it keep telling me an error has occurred cE-34878-0 I have no more updates to do every since I downloaded this game this been happening

  52. Kyle

    09/13/2019 at 9:08 am

    Why won’t my teammate Donovan Mitchell play when I’m playing MyCareer? He’s not injured but his stats pop up in the roster and he isn’t in any of the games

  53. Rachmad

    09/14/2019 at 8:58 pm

    can’t save mycareer, please fix this 2k

    or i want my money back !!!!

  54. Buickboi210

    09/15/2019 at 5:17 am

    My daily challenge has been on limitless three since day 1 I bought the game what is going on?

  55. Carter

    09/16/2019 at 8:12 pm

    For me the “my career” doesn’t pop up in the game at all

  56. Ernestine Simmons

    09/20/2019 at 7:25 pm

    Why so i get a message to update the game every two days. Then it takes four hours to upload

  57. Andrew

    09/22/2019 at 5:28 pm

    I bought 2k20 for xbox one for my son and his career games tab is not showing up. Its has been that way for days now. I thought maybe it needed an update so I updated and it still isn’t showing up. All he can do is play park games and pro am. What’s going on?

  58. Shalena

    09/23/2019 at 11:11 am

    I bought for pc and I installed through steam because that’s what GameStop said to do. Once I click play it says launching then quit. I have been trying to play for two days. Can anyone help me. I turned off my security settings already.

  59. Valentine

    09/23/2019 at 1:29 pm

    My problem is that there are basically no cutscenes. Just vibrating green screen. I hear all sounds and commentaries but I see 0 cutscenes either if I launch mycareer myteam or just play now.

  60. Francis

    09/25/2019 at 6:20 pm

    I downloaded NBA 2k20 in Nintendo Switch.. but there is no MyCareer mode or MyPlayer. Can somebody help me. Thanks and God Bless…

  61. Frank Manzano

    10/01/2019 at 11:35 pm

    I’ve been trying to download the update on my Nintendo Switch but at the end of the 4hrs it always says that the file is corrupt and to try again.

    I’m over it honestly. Most likely go return it this weekend.

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