NBA 2K20 Problems & Fixes

NBA 2K20 is out which means we’re hearing about the first batch of problems plaguing Xbox One, PS4, Windows PC, and Nintendo Switch.

As expected, there are a variety of bugs and performance issues impacting the latest version of NBA 2K. Some of the issues are minor annoyances, others are a lot more frustrating and have the potential to ruin your experience.

Some issues can be fixed in minutes, but others might be a little bit harder to solve. Some problems will likely require a fix from 2K Games and Visual Concepts. We expect the developer to roll out a steady stream of NBA 2K20 bug fix updates as we push away from the release date.

While you wait for the next update, you’ll want to dig through our guide. It covers fixes for the most common NBA 2K20 problems.

How to Fix NBA 2K20 Face Scan Problems

Like the previous entries in the series, NBA 2K20 lets you scan your face into the game so that you can play the game as yourself. And like the previous games, people are having issues scanning their face into the game.

In order to scan your face into the game you need the MyNBA2K20 app for iPhone, iPad, or Android. Once you’ve got the appropriate app downloaded you need to make sure your MyPLAYER account is connected to both NBA 2K20 and MyNBA2K20.

If you’re having trouble properly scanning your face into the game, here are a few rules of thumb.

When you’re scanning your face, make sure you’re in good lighting without any shadows. Shadows have a tendency to mess up the scan.

You’ll also want to make sure you hold your device at eye level. If you hold it too high or too low your scan might get messed up. 2K Games recommends holding the phone about 18″ from your face.

Once the scan starts up, be sure you turn your head slowly while looking forward.

How to Fix NBA 2K20 Download Problems

NBA 2K20 requires a huge download so it could take quite a bit of time to complete. We expect download times to improve as the rush to play dies down, but there are some things you can try if your download is taking too long or if it gets stuck.

If your download is starting and getting stuck, try pausing the download, waiting a minute or two, and starting it up again. If that doesn’t work, you’ll want to cancel the download and try again.

If the actual speed of the download is abnormally slow, try plugging your ethernet cable directly into your console or Windows PC. This could speed up the download, especially if your system is far away from your router.

If none of that works, you should try restarting your router. Unplug your router, wait a minute or two, and plug it back in.

How to Fix NBA 2K20 Installation Problems

Again, NBA 2K20 requires a sizable chunk of space on your hard drive and storage issues sometimes prevent games from installing properly. If you’re having issues installing the game, make sure it’s not related to storage.

If you’re playing on the Xbox One, go to the My Games and Apps section and check how much storage you’ve got on your internal/external storage.

If you’re playing NBA 2K20 on the PlayStation 4 you’ll need to head into your console’s Settings and check for your available space.

If you’re positive you have enough space, but the game still won’t install properly, you should try hard resetting your console.

How to Fix NBA 2K20 Connection Problems

If you’re unable to connect to NBA 2K20’s servers you’ll want to check and make sure 2K’s servers aren’t having issues. You’ll want to check official social media accounts for announcements and DownDetector for complaints from 2K players.

There’s also a chance your issues are related to Xbox Live or PlayStation Network outages or technical issues. If you’re playing on an Xbox One, check the status of Xbox Live here. If you’re playing on a PlayStation 4 check the status of PlayStation Network right here.

If all of these are up and running, we recommend resetting your router and trying again.

How to Fix NBA 2K20 Freezing Problems

If your game suddenly locks up between events, during a cutscene or during another part of the game you’ll want to restart your console or PC.

How to Fix NBA 2K20 Performance Problems

If you’re playing NBA 2K20 on a Windows PC and you’re running into performance issues (poor frame rate, bad graphics, etc) make sure your setup meets the game’s minimum and/or recommended requirements.

If you don’t meet the minimum requirements, that could explain the issues you’re seeing. If you don’t meet the recommended requirements you’ll probably need to tone down your settings.