Samsung Galaxy Note 3 Google Play Problems Frustrate Users
Connect with us


Samsung Galaxy Note 3 Google Play Problems Frustrate Users



It appears that at least some new Samsung Galaxy Note 3 users are encountering Google Play issues wherein the device is unable to download applications from the Google Play Store. And while it’s not the sort of greeting Galaxy Note owners were expecting to see out of the box, there is a fix that should help return the Google Play Store to normal.

Earlier today, T-Mobile released the Samsung Galaxy Note 2 onto its 4G LTE network becoming the first carrier in the United States to release the big screened smartphone. Those who ordered the AT&T Galaxy Note 3 also received their Galaxy Note 3 today ahead of the device’s official October 4th release date later this week.

Read: Samsung Galaxy Note 3 Launch Far From Over.


Those who have flipped on their Galaxy Note 3 today have apparently encountered issues with the Google Play Store. Our AT&T Galaxy Note 3 has been inundated with issues since turning it on earlier today and we have run into a number of different errors including errors downloading applications, general server errors and the dreaded Google Play Error [RPC:S-5:AEC-0].

The errors have produced a rocky start for our AT&T Galaxy Note 3 and rocky starts for other Galaxy Note 3 owners who are trying to install and update their applications on the Google Play Store.


It’s not clear what is causing the issues, or if they are related to the Galaxy Note 3 launch, but there is a way to solve at least one of the issues that Galaxy Note 3 owners are dealing with.

Google Play Error [RPC:S-5:AEC-0] is not an uncommon issue with Android users and it’s one that has a known fix that Galaxy Note 3 owners will want to try before throwing their device against the wall in frustration.

In order to fix the Google Play error [RPC:S-5:AEC-0], users will need to remove the Google account and re-add it. If there are multiple Google accounts, remove them all by repeating the directions below.

To get started, go to Settings. Once in settings look for Accounts. The location varies from device to device, but it is normally near the middle of the main settings page.

Once on accounts, tap on Google Accounts.

In Google Accounts, scroll down and tap Remove.  When prompted agree to the pop-up warning that this will remove the account.

Close Settings.

Next tap on Google Play. Agree to the terms and conditions.

When prompted tap on Existing Google Account and sign in to your Google account.

After this is completed, updates should start working immediately. If they don’t, try restarting the phone. On our Galaxy Note 3, it the issue stopped after we restarted so this is highly recommended.

Once downloads are working, we need to go turn on syncing for the Google account. Go to Settings, Accounts, Google accounts, Tap on your account and then put a checkmark next to any service you use, like Gmail, calendar, contacts etc. This will turn syncing on and get the phone back to where it was before we removed the account.


Even after getting rid of this issue, we still have encountered the occasion server error on the Google Play but we have been able to download and update most of our apps since taking care of the Google Play error [RPC:S-5:AEC-0].

We did encounter the same issues with an HTC One running on T-Mobile’s network.



  1. Mike

    10/02/2013 at 4:30 pm

    I have had this exact same issue on Verizon’s LG G2. Server errors, gets stuck loading… both on wifi and cellular.

    • curtis

      10/09/2013 at 3:10 pm

      I had this problem too aand I solved it by googling play store download and reinstalled it and boom all was good

  2. ukandroid

    10/02/2013 at 4:35 pm

    Have had no problems with the Play store on my Note 3 until today and now have problems with all my phones/tablets so it is not specifically Note 3 related as your report implies.

  3. Peter

    10/03/2013 at 1:01 pm

    Just got my Note 3 (UK). There was problem from start, only on mobile data. But after your advise is fine. Thank you

  4. RMartin

    10/04/2013 at 3:34 am

    Problems on both my Xperia SP and Nexus 7 (2013)

    Wiping cache on Google Play and Services Framework, rebooting and removing then adding my Google account has not worked. Neither has factory resetting the phone.

  5. Avid Gardner

    10/04/2013 at 9:18 am

    I kept trying for hours to get it to accept my gmail address as the default email with no success. I got the same error message! At least an hour was spent with customer service of AT&T and a few Samsung ones without success. It would be helpful if AT&T would let their people know there was an issue!

  6. Irene Douglas

    10/05/2013 at 12:51 am

    When attempting to play an install game, there is a charge, you have choice inpayment. I chose to redeem and pay with the $25. Credit, but it won’t accept the code that came with the package. I don’t know or have any other CODE.

  7. Tim

    10/08/2013 at 6:54 pm

    Did everything possible. Still not working. HELP

  8. Deran

    10/08/2013 at 7:24 pm

    If you’re still having problems, remove all the other accounts (nongoogle accounts included) and try restarting and adding the google account one more time. Worked for me. I think the Samsung sync account was interfering with google somehow *SCREAMS IN FRUSTRATION*

    • Cindy

      11/04/2013 at 4:42 am

      Please explain how to do this. I have the note 3. Thanks

  9. Amina

    12/05/2013 at 1:55 am

    I can’t figure out how to remove the google account on my note3 . I’ve followed all instructions- think I’ve removed it and then it will say certain things aren’t compatible with note 3 like google plus and youtube. Which I know is not correct. I’ve been having such issues that I just put the sim card back in my Note 2 and been using it for a few days…

  10. Fendy Hsu

    12/25/2013 at 7:42 am

    Oh thank you.. I almost desperate about my new phone note 3. I just bought it today n hv stucked with the download until I read your advice.

  11. Tommy Lim

    07/30/2014 at 1:00 pm

    I am encountering problem with my note 3. I have done factory reset on phone and was trying to log into play store with existing google account but unable to do so, keeps saying ‘there was a problem communicating with Google servers’… Even when I want to create a new google account, it also does not allow me to do so!!! Please help…

  12. HN

    08/16/2014 at 11:41 am

    This is really stupid. The year is 2014, the phone is by Samsung, the app is by Google. It just does not make sense. Utter crap.

  13. Jeff Carlson

    10/27/2014 at 5:49 pm

    Thank You……..worked with restart

  14. siva

    11/04/2015 at 5:11 am

    I bought coolpad note 3, it has the same problem with google play store . We cani even create a google account in it

Leave a Reply

Your email address will not be published. Required fields are marked *

This article may contain affiliate links. Click here for more details.