Earlier today, we told you about one of the lines that Verizon is feeding Galaxy Nexus owners inquiring about the availability of the Android 4.1 Jelly Bean update. And now, we’ve heard from a Galaxy Nexus owner who has been so persistent at emailing about the update that he has not only gotten an apology from Verizon but also some possibly internal insight about the process itself.
Over the weekend, we heard from a Galaxy Nexus owner who received an email from Verizon which essentially blamed Samsung for the Galaxy Nexus’ slow upgrade to Jelly Bean.
However, it appears that that is not the only response that Verizon customer service representatives are giving to those who are looking for more information in regards to its release date.
We’ve heard from a reader who says that he has been emailing Verizon every week about the Galaxy Nexus Jelly Bean update. And not surprisingly, he has received a volley of differing responses from Verizon including the one about it being Samsung’s fault and that owners should contact Samsung about the software.
Well, he did contact Samsung, and lo and behold, Samsung didn’t have a clue about the update. He also claims that a previous email also blamed Google for the slow update though we have yet to receive this email. The email we did receive is telling nonetheless.
He again followed up with Verizon and this time, he was given a much different answer (and from Verizon HQ nonetheless) from any that we’ve heard or seen from Galaxy Nexus owners looking for clues.
In response to asking about the Galaxy Nexus Android 4.1 Jelly Bean update’s whereabouts, here is what a Verizon customer service representative had to say:
I apologize for the inconvenience you have experienced by not receiving the Jelly Bean update. My name is [Redacted] and you reached the right person as I can definitely take care of this for you!
I agree with you that with this device, software updates need to come out faster. After checking with my sources, I am happy to confirm that a lot of employees share your concern as well. From what I was told, a tentative release date is expected soon as they wanted to ensure all of the services and features provided in any update we provide fully work with the Verizon Wireless network. From experience, we do heavily test an update to not only ensure it works as expected, it also allows us to update our network for better support if needed. I will gladly track your account and as soon as I hear about any information that can be released publicly, I will gladly contact you! The tracking number for this is [Redacted].
We value your business and I want your experience with Verizon Wireless to be a positive one.
I am glad I have been able to assist by letting you know I will gladly monitor your account to contact you as soon as I hear something. Thank you for being the most important part of Verizon Wireless, have a great day!
So, one, it would appear that a tentative release date for the Galaxy Nexus Jelly Bean update is expected “soon” and two, it looks like Verizon employees share the same feelings about the update. It also looks like other employees beyond this one are also concerned about the Galaxy Nexus’ Jelly Bean update.
What we interpret “tentative” to mean is that Verizon has an internal release date on the the radar, a date that is soon. However, the date is also subject to change should something go wrong.
It’s our hope that this representative has it right and that Verizon is close to releasing the update but at this point, we don’t expect to hear from the carrier until the day that the software rolls out.
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