HTC Thunderbolt Issues Are Unacceptable

Yesterday, HTC ThunderBolt owners got two pieces of bad news. First, the Android 2.3 Gingerbread update that was supposedly coming out in Q2, the one that Verizon planned on getting out in late-June, failed to arrive. Second, Skype 2 rolled out without any official way of getting the long awaited video calling feature to work. And this is nothing new.

HTC ThunderBolt

The HTC ThunderBolt has been plagued with issues since before it launched back in March. Despite early warning signs, the ThunderBolt launched with great fanfare. Heck, we even came up with 10 reasons why it was a better device than the iPhone 4.

However, after being out for three months, it’s becoming apparent that it’s not the phone that ThunderBolt owners probably had in mind when they signed over two years of their life.

But I’m not here to criticize that decision. Who could have known that the HTC ThunderBolt would be in this kind of shape three months after launch?  What I am here to point out is that HTC ThunderBolt owners deserve better. They deserve better from HTC and they deserve better from Verizon. After all, this is Big Red’s first 4G LTE phone, one that was as, if not more popular than the Verizon iPhone 4.

I’m pretty sure that ThunderBolt owners never thought they would be carrying around a phone with so many issues three months after launch. If you are lucky enough to not have these issues, let me share the troubles of HTC ThunderBolt owners.HTC ThunderBolt

  1. Still No Gingerbread Love: I’m positive that back in March, ThunderBolt owners had no idea that they would still be without Android 2.3 Gingerbread this far down the road. Yes, it’s coming, but what other problems will it bring with it?  After all, it has to be an extremely tricky update if it has taken this long to arrive.
  2. Front Facing Camera without a Purpose – ThunderBolt owners expected the phone’s front-facing camera to have a point. Without Android 2.3.4 or Skype support, there really isn’t one.
  3. Reboot Issues – And I’m also pretty sure that ThunderBolt owners had no idea that they would be dealing with a random reboot issue that has been going on for nearly two months.
  4. Lack of Apps Means Defeats The Point of 4G: There’s no Hulu, no official way to install Netflix, no real reason for that 4G radio that’s planted inside the ThunderBolt
  5. The Battery – The battery life is atrocious and it’s not because ThunderBolt owners are misusing the phone, it’s because the ThunderBolt has a 1400 mAh battery. That’s small. Verizon sells a larger battery but that’s just more money that ThunderBolt owners shouldn’t have to throw away.
  6. A Broken Mobile Hotspot – More than a few ThunderBolt owners can’t hold a connection using the Mobile Hotspot application, one of the most intriguing aspects of the device.

Now don’t get me wrong. There are definitely ThunderBolt owners out there who love their phone and probably more than a few that haven’t experience any issues. But there is no denying that this phone has been a disaster for some people and that’s not the type of user experience that HTC and Verizon should be providing to any of their customers especially for a device of this magnitude.

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I bet there are more than a few HTC ThunderBolt owners out there who are upset with HTC and Verizon and I have a feeling there are a few more that are regretting not waiting to at least see what the Motorola Droid Bionic has to offer. I know if I had bought it, the thought of returning it would have crossed my mind at least once and that’s an ugly thing.

How has your experience with the ThunderBolt been?

Comments

  1. Thunderbolt User says

    My experience with the Thunderbolt has been pretty bad. For me 4G is unusable, just because it consumes so much battery – it will be dead within 4-6 hours of light use. I keep it on 3G all the time, which is actually pretty fast anyway. On 3G, the battery will last a day if you’re not using it too heavily.

    What completely destroys my love for the phone is the random rebooting (happens about once a day) and the terrible GPS. The GPS takes 1-5 minutes to know where it is! This is really annoying because you just have to sit there and wait. Yelp, Maps, Foursquare, Navigation become much less usable.

    Yes, I have thought of returning my Thunderbolt and exchanging it for an iPhone. I don’t really like Apple, but there aren’t many great alternatives out there.

      • Raychel1532 says

        Mine did too right after the update… It’s gotten better, the biggest problem I have is when it turns off in the middle of a phone call. If I wanted to have my calls dropped and interrupted, I would’ve gotten the iPhone.

    • Sadilak says

      heh, if you think Thunderbolt is bad, Samsung is worse, How the heck did Samsung release their phones with a GPS that hardly works is beyond me. And yes, HTC has always had that random reboot issue. Drove me crazy with the Droid Incredible. We are at a point where we are at the mercy of Verizon and AT&T. Nowhere else to run. Sprint is not a wise option. They were pigs in the 90s and will be pigs again if we decice to use their services… 

    • Joshua says

      I mixed feelings about the Thunderbolt…

      First and foremost the most annoying problem I have is the phone doesnt always ring when a call is comming in.  I have contacted both verizon and htc and they have confirmed all my setting are correct, they wanted to exchange the phone.  However, its random when it happens and to be honest I dont think gettting a new phone at this time will fix the issue.  I have heard of people exchanging their phone for only new problems or the same ones they had before.  I wish they would fix the skype issue… hell its one of the major reasons I picked the phone.  But as someone said google will be coming out with something better and since microsoft has gotten their hands on skype I think I can just just wait for a the google app and ignore skype all together.  Not to bash to much on Microsoft, but they have more a buy everything that makes money now and perhaps fix problems later attitude.

      That said here are the problems I have with the THunderbolt…
      1. reboots at random times…
      2. doesnt not alway notify me when email/text/voice mail or even ring when a call comes in.  It should be noted I use only gmail email accounts not that it should matter.
      3. battery life is terrible… but I knew that going in so I cant complain to much about that but I can hope it would get better with new battery technology down the road.
      4. the power cord and power port are poorly designed.. within a week of having the phone plastic casing surrounding the wires and metal mesh cracked…  going to go replace it, hopefully for free…
      5. The phone locks occasional and requires either a warm or cold reboot… not sure why this is.

      Their are a few other quirky issues with the phone.. makes me miss my blackberry only slighty as it was great for instant email and such… agian only slightly.  Given the current problems I would have bought the phone anyway since 90 percent of hte time the thing works and rocks.  Oh and for me at least the hotspot has worked flawlsy (only in 4g areas of course). 

      Finally, I was told by a Verizon wireless specialist that if I know im going to be in a 3g only area, to switch the phone from lte to cdma and that will resolve a lot of the connection issues as the phone constantly searches for the higher fo the two connection types and can cause the phone to go analog or 1x mode…I know its stupid to have to manually do this.. but almost every place offers free wirless internet now… just attach to that if you cant get a 4g connection.  Food for thought anyway.

      Thanks for listening.

      Joshua

    • Venom95142 says

      My GPS locks on pretty quick…only took like 15 seconds lastnight when i took the wrong exit off the highway in cincinnati. I didn’t have any rebot issues until that last update. The battery life is terrible, but i have a charger everywhere I am, so its really just a minor irritation sometimes. However I do like that if you happen to kill your battery, it doesn’t take 30-45 min before it will let you turn it back on like my iPhone did…All in all I’m happy with my Thunderbolt. But I would be hapy to see some of these bugs worked out sooner rather than later.

    • Agentp007 says

      Best trade in would be for a charge. My brother has the charge and it is amazing. I got the garbage thunderbolt :/

    • Shawtybad108 says

      im dealing with a major problem, i want a new phone now ever since i got to deal with the same people as you. my phone dont wanna start it stays off and everytime i talk it dies out it really do suck alot.

    • Shawtybad108 says

      im dealing with a major problem, i want a new phone now ever since i got to deal with the same people as you. my phone dont wanna start it stays off and everytime i talk it dies out it really do suck alot.

    • Fyn says

      I have had mine since the 3rd day it was out.  It initially had an occasional reboot issue but no more than my RIM Storm 2 did.  The first software update resolved that issue. Each update improved the phone and I did get the initial release of Gingerbread (which cause an occasional lock up) and today the latest update which will hopefully fix that.  It does without question eat its battery in 4G mode so I simply turn it to 3G with an app when at my desk on in my car where I don’t need nor use the speed.  I like the phone.  (just wondering if the Next model will be called the Thunderbolt II Warthog and come with shark mouth motif like the A-10 attack plane)

    • tony tucci says

      funny i got my thunderbolt the first day it was availiable and i have not had one problem with it, i installed netflix easily and i was able to stream videos from the first day. maybe its user error that is causing all of the problems. i use the gps constantly and it knows where i am instantly. like i say USER ERROR, it is far more prevalent than you think, if you are considering a crapple product then im positive its user error.

  2. AGuest says

    VZW should give Thunderbolt owners the option of a full refund or choice of another phone. They should also refund or credit the monthly service charge the owners have paid since purchasing the phone. There is no excuse for VZW or HTC to have released this phone in this condition without it undergoing proper testing.

    • no tbolt luv says

      I eventually did get another phone, but it took a BBB letter to finally do it. Verizon’s retarded reps say they have an agreement with HTC that prevents them from swapping the TBolt for any other 4G device. I never signed any such agreement with those idiots. If anyone plans on taking on Verizon to try and get another kind of phone, be ready for a long battle. In all though, I am much happier with my Samsung Charge.

        • Akronusports says

          of course it was, otherwise it would be no problem.  Verizon does warranties for brands rather than customer calling the brand themselves just as you would for any other device.  Everyone is overreacting.  It isn’t that bad.  they should take a look in the mirror and demand God exchange their face and brain for one that is perfectly working.  It has some imperfections in it and they are a bit slower than the people around them, that is unacceptable… what babies.      We are all human, we cannot make perfection.

    • unpleased says

      I have called Verizon to make them aware of every problem I encountered and requested refund or iPhone and they will only send me another Thunderbolt, which is refurbished and comes with its own problems.  So far I have gone thru 5 phones and continue to have problems!! Unfair we have to pay so much for the phone and monthly costs and cannot enjoy.

  3. Dave Lukasek says

    Agree with most everything EXCEPT: I was reading a blog about Skype mobile complaints and a guy posted a link to a site to download it. I did and installed it on my stock Thunderbolt. That was over two months ago. When used on my home wireless network, it actually works better than the Skype on our PCs, smoother, perfect audio, etc. I can even switch between the front and back cameras at the touch of an on screen button. It is Skype 1.0.1.1025. Sorry, but have long since forgotten where the blog was or what the link was.

  4. Dave Lukasek says

    Agree with most everything EXCEPT: I was reading a blog about Skype mobile complaints and a guy posted a link to a site to download it. I did and installed it on my stock Thunderbolt. That was over two months ago. When used on my home wireless network, it actually works better than the Skype on our PCs, smoother, perfect audio, etc. I can even switch between the front and back cameras at the touch of an on screen button. It is Skype 1.0.1.1025. Sorry, but have long since forgotten where the blog was or what the link was.

  5. Geo_science says

    Random reboots, horrible battery life, old software, patches that create more problems, gas takes forever and a day to lock position, poor signal strength, switches from 3g to 1x at random….

    Bought the phone the day it came out. I wish I hadn’t. Verizon customer service is bad enough that I know I’m stuck with it. Thanks HTC/Verizon

  6. Geo_science says

    Random reboots, horrible battery life, old software, patches that create more problems, gas takes forever and a day to lock position, poor signal strength, switches from 3g to 1x at random….

    Bought the phone the day it came out. I wish I hadn’t. Verizon customer service is bad enough that I know I’m stuck with it. Thanks HTC/Verizon

    • Khaligill says

      I got my thunderbolt the day it came out also :( ….. Verizon should really give the option to refund this disaster of a phone!!

    • Jane says

      I was having the same problem with the random reboots, terrible signal strength(my old droid original was way better) and it switches to 1x whenever it feels like it. I called Verizon, they sent me a new battery first. No help. Then a replacement phone ( I know its a rebuild). First thing when I booted it up I got 1x. Had to restart. Its gone to 1x a few times since. This morning, (only second day of replacement phone) It restarted on its own. I had no Idea that others were having the same issues. I think It may be time for a class action lawsuit.

      • guest says

        most people are not. only a few.  stop throwing around class action like you even know what it means.  and get it right… HTC makes the phone, not verizon.  Got a problem? take it up with the people who actually are responsible for the thing you have a problem with. the PHONE maker.. not the service provider.

        • Jaymckayj says

          You are so wrong. As a vender, Verizon is responsible. Would you be mad at Ford if your local dealership sells you a lemon? When Verizon sells a customer a device they’re pretty much speaking on behalf of the manufacturers.

        • Jaymckayj says

          Furthermore, I VZW would put the same amount of time in fixing problems that they put in loading there phone up with bloatware, we would have near perfect devices.

        • Anonymous says

          I didn’t buy my phone from HTC.  I bought it from Verizon.  Do you think HTC would give you money back that you never paid them?  It is Verizon’s issue.  Verizon advertises the phone.  Verizon stocks the phone.  Maybe I should sue FedEx?  They delivered the phone.

          I know what a class action suit is, and it is entirely appropriate to consider in this situation.  All you need is a hungry, qualified law firm and grounds for a suit.  Of course, it will take 3 years to get satisfaction, but that’s better than none.

        • Steve Linger says

          Even though HTC is the manufacture, It’s Verizon who sells the product and should back it up with better customer service like any other good business. Go to Costco, Sam’s Club. Best Buy, Walmart or any number of places and they will listen to their customers and do whats right.
          I myself have had many problems with the Thunderbolt and I’m on my 6th
          replacement. I had to replace my 1st one only 3 weeks after I bought it.
          It was replaced because I couldn’t send or receive text messages and they sent me a refurbished Thunderbolt for which I quickly complained and I requested a new one, but they replied that it was past the 2 weeks and that the refurbished one was fully check before shipment. I started having problems with this one and after my 5th replacement was sent I couldn’t even get this one to turn on, It kept on giving me a message that I must install my sim card which I already did. So much for fully checking 
          out the phone before shipment. My 7th phone is a piece of sh** and I’m keeping a list of all the problems that I’ve had with this one.
          I used to have a Motorola Droid and I never had any problems with it and I gave it to my 13 year old daughter to replace her phone and she loves it.
          I’m going back to Verizon and show them my list and demand that I get another phone (not a Thunderbolt) or I’m canceling my service (which I have 5 phones on a family plan and I’ve been a customer since1998).
          If they don’t and try to bill me then I will be very happy to take them to court.

      • billy blake says

        yes. we need help here Verizon need exchange this phone out to all of us.if any one know what to say to Verizon to make them change out my phone let my. text me at 908-884-0521. this ph suck.

    • Anonymous says

      My screen on the Thunderbolt will not rotate. I will get the new iPhone when it comes out. I agree the battery life is totally unacceptible.

  7. Blunderbolt Hater says

    This is B__S___ ! If this was any other product an it wouldn’t cost me a fortune to get rid of I would just go get a iPhone

  8. Russosaur says

    I have had no issues with my thunderbolt but the battery is just pathetic 4 hours o battery with 4g pointless. I really wanted gingerbread for a new look and features. Now I’m being told no gingerbread is coming thunderbolt come on htc and verizon. At least give me a battery that is usable I demand the extended battery for free!

    • Smcenery4 says

      I called HTC and Verizon about my battery and after six heated phone calls I received a free extended battery from Verizon. I recommend filling out a customer survey for HTC and put down the truth, you will get a phone call from HTC regarding your negative feedback. Let them know the problem and request whatever you feel you deserve. I was told to call Verizon and they would get me a replacement phone. I called Verizon and told them the situation and explained my trouble with the battery and they sent put a replacement phone and free extended battery. With the extended battery I get 12 hours with heavy 4g and app intensive use. I am pretty satisfied with the phone. The gps is pretty bad, to make it work I downloaded gps status app and that helps my navigation pull up instantly.

        • Smcenery4 says

          They email it to you after you contact HTC. These people are reading off a script. I found the nicer I was the more I got. Don’t let them tell you the gps is a software issue, because it is not. Don’t let them tell you that the battery is suppose to last 4 hours with heavy usage. I told them that if I wanted a landline I would have gotten one. I told them the battery life was affecting my ability to do my job. The standard sob story. But after 2 months of phone calls and a lot of frustration the problem is fixed.

      • Russosaur says

        Wow I might have to call them up because I use my bolt for gps I drive a lot for my job and the battery is my only issues it messes with me because my car charger won’t reach the dash mount thing. I’m assuming they won’t just hand over a 50$ accesory, I bet a lot of phone calls and email and proding later you got it. I don’t have time really for phone calls and emails. I would like to see if explaining to Verizon how even when I’m not driving charging the device every 5 hours is very stressful and annoying

        • Smcenery4 says

          That’s how I got my battery. I explained to Verizon the situation and I guess they had compassion for me and hooked me up. Also I mentioned in the survey to HTC that I would never purchase another phone they offered. That seemed to get the ball rolling. I think Verizon should give a t-bolt owners a free extended battery. Also if you have a hard case, they are easy enough to cut and fabricate to fit the new battery.

        • Anonymous says

          BTW for the extended battery, when you buy one (which I have not yet). it comes with a battery cover that slides onto the back of the phone.  Aren’t they sending the extended batteries with this new cover?

      • Anonymous says

        Hi! Thanks for your comment.  I’ve had a lot of success with the GPS.  But of course my battery life is not what we hoped it would be.  Think I’ll call Verizon tomorrow. Has anyone tried Qik Video for 2 way chat?  Unlike Skype video chat (whenever it’s available), Qik video chat works when connecting two phone numbers (well…I’m not explaining it well….but hopefully I’m making sense). Haven’t had a chance to try the 2 way chat video through Qik out, but I have used Qik and the front facing camera to record videos and share them via email as well as share them via social media.

        • Smcenery4 says

          If you Google Skype mobile for thunderbolt you will find there is an app that some dev made to work on the thunderbolt. I used it without any problems until about 3 days ago, then it kept crashing on me. This make me think an update is right around the corner, but you never know. Try that route and hopefully you have success. About the extended battery, yes they send a back cover, but if you have a hard case protector you can use a utility knife to cut out the back and it allows the fat back to slide through while still protecting the front and corners, which I have found to be a nice perk without the added expense.

  9. Russosaur says

    I have had no issues with my thunderbolt but the battery is just pathetic 4 hours o battery with 4g pointless. I really wanted gingerbread for a new look and features. Now I’m being told no gingerbread is coming thunderbolt come on htc and verizon. At least give me a battery that is usable I demand the extended battery for free!

  10. Guest says

    No reboots, no battery issues, no GPS issues.  Not in 4G area though and I didn’t do the last update.  Love that phone.

    • Hondo1289 says

      Yeah I just was searching for the gingerbread update and seen all these negative comments. I must be lucky because I have had no issues. Battery needs to be better but that’s it. And I keep seeing people say they can’t get Skype to work? I have had it installed since day the phone was released and the video chat works well. I guess I am just lucky! I do want netflix though!

      • Anonymous says

        Do you have any idea how much data an HD movie uses?  It’s about a gigabyte for a 1-hour movies, or 1.5 gigs for a typical movie.  Two movies, 3 gigabytes of data=$20.00 to watch a movie on a 4.3″ screen?  Even if you have an unlimited plan now, prepare yourself for the eventual sticker shock.

        GPS uses a huge amount of data as well.  You could easily buy a dedicated top of the line like a Garmin Nuvi for what you will pay with any amount of use.

      • K8spy says

        Thats funny because Skype even says it does not have a application to work with froyo on the thunderbolt. From Day one it has not worked. It did work for about three weeks until the last update then it got knocked down. You must be 1 in a million

    • Anonymous says

      the last update is what screwed up the phone. My phone was amazing until that last update. HTC keeps promising to roll out the new software to fix it but everytime its time to push it out, they delay it.

    • Alek says

      Do you have build number 1.12 or 1.13? I just spoke with someone that was having no issues and when I checked his phone he never got the update that screw up my phone. He was on v1.12 same one I had when my phone wasn’t doing the random reboots. So it looks like VZW stopped the update once the figured out the problem that was causing so this may be the case for a lot of people that says they don’t have the random reboot problem.

  11. Sodamhwf says

    Also along with the above problems. It does not sync with my outlook calendar which I need due to work. Our company got these phones and I bet they are regretting it. talking to a client and the phone reboots is not good

    • Jeremyfr says

      Sounds like an issue with the exchange server then, mine works beautifully with exchange at my work, I actually get email on it first before it hits my work desktop computer, and the calendar works flawlessly!

    • Paul Kopalek says

      I helped convince my company to move from Exchange to Gmail. For $50 a year (approx), everything syncs with our 19 company android phones, can be used/viewed from any computer anywhere (gmail.com), and never goes down (like our WinBlows exchange server).

      Life is a lot better without Exchange. For what we do with our email, calendar, contacts, and CRM integration, Exchange is completely obsolete.

      • Budoka480 says

        That’s exactly what I was thinking. It’s an Android phone made by Google. Of course, it would play better with all of Google’s apps. Exchange sucks!

      • Boit says

        WinBlows? you must be using Outlook, or have a really bad IT department. I have been using OWA over Exchange for 3 years now, and it has NEVER caused a problem or gone down. The only problem ever with any microsoft product is the geeks who set it up, and I am not using that term in a cool way.

  12. Ghuts says

    dont get me wrong i love my thunderbolt but htc and verizon tested my last nerve… no gingerbread, no sense 3.0 shitty customer service, hell the damn phone rebooted when i was talking to my girlfriend (you know how women can be) if i could i would switch out and get the droid charge :(

  13. Pjay1 says

    Overall my experience with the t-bolt has not been bad but not good for that matter. Yes it did reboot for a while but it has not for more than a month. We need to be patient with the update and Yes I want it too but without new problems. I do agree that Verizon and HTC should get their act together.

  14. LoveHTC says

    I love my Thunderbolt, no reboot issues, no battery issues — I bought the extended battery and it lasts all day easily.  Gotta love that big bright screen.  I am coming from an HTC Incredible, and I loved that phone too.

    I did sided-by-side comparisons of all Verzion’s 4G phones, and even gave the iPhone a chance.  None of the other phone impressed me.

    • Anonymous says

      i have to say the Droid Charge is Verizon’s best 4G phone. I wish I would have waited

      • Budoka480 says

        Droid Charge is pretty good, but 2GB of onboard memory? Almost all have at least 8GB.

        You know, the best route for the TB is to root or pay someone to do it for you and flash one of the Gingerbread ROMs out there. Google GingerTh3ory ROM or gingerBAMF. I’ve got Gingerbread and have about a 15-hour charge most of the time.

        I love my TB now. This is what it should have been from the get go.

        • James Smith says

          I agree with Budoka480. Rooting solved all of my problems except battery life. GPS locks within 10-15 seconds, no rebooting anymore, no more connection issues, Sense 3.0, and Gingerbread (2.3.5)!  In addition, tethering is amazing! I have used dasBAMF RC4.9, and CM7

  15. John Chen says

    I wish I could email this article to verizon or something. It is perfect.

    As for me, my experience had been decent prior to a week ago, but has been good following that. This is after discovering that the blockbuster app DESTROYS your battery and if you disable the blockbuster updates, your battery increases 50%. As for me, I never got the random reboots even after updating, no hotspot problems, I use the leaked skype app all the time and could really care less if verizon gets their shit together (which they won’t) in releasing an official app.

    But I will say for Verizon and HTC for that matter to put that blockbuster piece of shit on our phones is absolutely atrocious to think of. It is single handily responsible for all the battery drain problems we have and it is just a crappy app that can’t be deleted from a dying company that should just close up shop.

  16. D Herrbach says

    I spoke with a level 2 technician yesterday and he told me that the software update that wS supposed to come out june 30th will arrive next fridau including gingerbread 2.3. That would be july 8th. He had just received an email from htc.

    • Anonymous says

      HTC just keeps pushng it our ore. It was really suppoe to come out June 18th, then they pushed it to the 30th. I talked to a rep for HTC and they told me it would be out in the middle of July.

    • Josspa1 says

      I talked to level 2 and they said a factory reset fixes 90% of the reboot issues because it’s the 3rd party software. They said I could only get another TB if that didn’t work… No other phones. She said she hasn’t heard anything about the HTC Sence update causing the reboots and that there is NO record of ANY updates coming out from Verizon. She went on to explain to me that the Android OS was created by Google and any updates would come from them. I told her I knew Android was Google but I thought Verizon pushes out the updates. She, Kara, told me no. This is who level one transferred me to. She said the only thing level 2 is doing for TB reboots is a factory reset then swapping for a refer TB if that doesn’t work. Either level 1 didn’t really transfer me to level 2 or all this info people are getting from level 2 is bunk… BS.

  17. Jeremyfr says

    wow alot of tbolt hate here, I can tell you this.  My Thundrerbolt had pretty lousy battery life when I got it but it’s not the phone. Here’s what you can do to get awesome battery life.

    1.) root it
    2.) remove the Verizon bloatware (especially blockbuster that apps a total battery killer)
    3.) clear battery stats and calibrate the battery.

    After doing these 3 things I get 14-16 hours of time without charging leaving the phone on 4G and moderate use/normal use.

    I’m perfectly happy with my Tbolt, and I’m still running stock image/kernel not even running a custom rom and those 3 things made a HUGE difference!!

    • Jeremyfr says

      The biggest issue with the phone is the bloatware that Verizon won’t let you remove without it being rooted.  they throw a bunch of useless apps on it that many of which are big battery drainers even when not “running”

      • Anonymous says

        Negatory, I’m a Verizon tech rep and they made it legal, you can root it ALL you want, long as you restore the original the BIOS before you send it back to us. You buy the phone, you can do what you want. :D

  18. Nolak37 says

    This phone is the wort thing ever, cant stand it, if i could I would trade it in for ANY other smart phone

    • Josspa1 says

      To spite the problems… I really like the phone. My GPS isn’t bad, it only reboots occasionally and battery isn’t too bad when I shut off the 4G. Granted, I want all this fixed and I never expected issues like this from HTC, but the phone isn’t crap. I’m more mad at Verizon’s customer service for not backing up their products. If a product doesn’t work correctly, and they expect you to honor your contract, you should be able to swap the device for any other product… Paying the difference or the difference being refunded. I like my TB, but either fix it, or give your customer options / a remedy. I’m not sure that a defective device is proper consideration to make a contract binding.

      • Josspa says

        I guess I have to state that those problems aren’t acceptable. What’s the point of 4G if you have to turn it off? I’m just saying that otherwise, outside of the work arounds for glitches, the phone ROCKS.

  19. Rja10194 says

    I thought this phone wasnt suppose to be “my dream phone…its suppose to be the one after that” i was litterally checking all day on the 30th for the 2.3.4 update and nothing my random booting happens more then 5 times a day if their gonna release a phone thats suppose to be the phone after my dream phone they better exceed my expectations then

    • Josspa1 says

      Have you tried doing the factory reset? Just wondering because my rebooting isn’t frequent enough to want to test doing it and level 2 claims that fixes the problem 90% of the time. It doesn’t sound like that’s true when you read the posts out there.

      • Mikedeanallen says

        I did the reboot and the phone has been working great. Battery life has been much better! I have already had two calls with Verizon and they have no intention of helping anyone. Their best offer was a referb droid x or incredible…

        • Brirose6791 says

          on phone with them right now and they are replacing my phone. issues, battery overheating, phone shutting off, not getting txts at all, hardly ever data connection so I can’t even download an upgrade without being connected to wifi and half the time that doesn’t work either. Not a happy camper at all! It is a lemon phone!!! 

  20. macman says

    You know; my wife bought the LG Revolution and we used her 4G hotspot and it worked (and still does) like a charm.  I was torn between the Revolution, Thunderbolt and the Charge.  I ended up getting the TB.  The 4G hotspot either did not work or was extremely spotty and it would not keep a 4G connection.  Very upset I took it back to Verizon (where it still stayed on 3G) and they checked and saw that the 1.13 update had not installed properly so instead of switching to the Rev. I said ok; just let me swap for another TB. with the 1.13 update.  I did and so far it is holding on to the 4G connection.  I have not had any rebooting issues at all and true the battery life is horrible but I do keep it connected to power in the house and I use my car charger.  I will be purchasing a 4500mAh extended battery very soon so that will help tremendously.  I like many other TB brothers and sisters was hoping for the Gingerbread update but I’m sure will it arrive soon.  I rather them bring it out late and be bug free than to release it early full of buggy issues.

    I do like my HTC Thunderbolt quite a bit and look forward to all the issues being resolved.

  21. John Grieco says

    Bought TB day it came out. I’m on my 3rd one in 3 months! First two developed horrible static during voice. Support had no problem replacing for me. Current phone goes into a “mute” mode where nobody can hear me regardless of who initiates the call or where I am. Of course, it’s intermittent and when I go to the V store it works fine. Although it did happen during last support call (from another phone) and they wanted to send me yet another one. I said no and went back to the V store where I bought it.

    They would not do anything for me. Tried to get me to use an upgrade, or add another line, for a different model at the upgrade price, or buy one at full retial. OH, they also said I could sell my current phone on eBay to recover some of my purchase price!!!

    No, no, no to all of the above. The phone is unreliable and without a home phone I don’t trust it anymore and want a different phone at the discounted price without using another upgrade – that seems fair to me, but my V store manager didn’t care and wouldn’t do anything. Needless to say, I’M NOT HAPPY with this phone or the service.

  22. Jonjones67 says

    Random re-booting is.unacceptable. I use the phone for business and its embarrassing when I am talking to a customer and the phone reboot mid conversation. I paid $250 for this piece of crap and pay $130 per month for service? Why???

    • TBSUCKS says

      Yeah it pretty much sucks. Verizon should be offering some type of refund or an option to exchange phones. I wouldn’t even complain about paying a small fee to get another phone. 

  23. J B says

    Personally I’d like to get another manufacture’s phone and ditch my HTC Thunderbolt. I’ve had my phone reboot a number of times while in the middle of a conversation. My phone shut off while using the GPS–Was headed to a job interview. I say if they can’t fix this phone, HTC/Verizon should refund our money and allow us to get another model phone of our choice. Verizon will not budge. Can somone say Class Action!

    • Emohermit says

      I can say Class Action. I’m all for it. Absolutely unacceptable that we pay nearly $300 for a phone that works 50% of the time. I wonder how upset Verizon would be if I only paid half of my bill?

    • Josspa1 says

      WOW! Reading all these comments I was thinking the same thing. Maybe there needs to be a class action suit to resolve all this. Anyone know a lawyer they can share this link with?

  24. Melissa says

    I just called HTC to complain. I got the same “Gingerbread will be out soon” schpeal. BUT, the rep did say the more people that call and complain, the faster they will get the updates out. So, people, call HTC and share your complaints. If everyone calls, maybe they’ll get moving!

      • Melissa says

        I was very polite and basically said “I really want to love this phone, but there are some really stupid issues with it.” I listed out the battery, the fact that the GPS takes a really long time to connect, the update that causes the reboots and the lack of Gingerbread that would make the phone work like it should. 

        Complaining doesn’t mean you have to be a jerk about it. Just politely voice your opinion. Who knows if they read forums like this. But if enough people call, they will hopefully take notice.

  25. Ashy Larry says

    I guess I’m one of the lucky people. I never thought I would fall out of love with my Droid Incredible, but after the first few hours with my Tbolt my Dinc went on Craigslist. Sold it in hours for $150 bringing my out of pocket for the Bolt to 50 bucks. What greatly helps with battery on the Tbolt, at least for me, is to have the mobile connection widget on my home screen. Keep it off. You can still talk and text. When you need the connection turn it on. It takes all of 2 seconds. I’m very happy with my Tbolt. Just waiting for 2.3.

  26. Clausenj1988 says

    II actually called Verizon about the thunderbolt issues. The beat responses Ive got so far is either pay the $600 full price for another phone, get a refurbished thunderbolt or deal with it. It would be cheaper to cancel the contract and buy a phone from Sprint which is what I’m debating.

    • Onelove0397 says

      I am really thinking about doing the same. The costumer service Verizon offers is sooo shitty. I am tired of this phone I spent a good deal of money on, and it doesn’t work properly. 

    • Jayden says

      Just so you know, I did that.  I paid the $155 fee to cancel my contract.  I went to Sprint, signed up got the phone.  Didn’t really have any problems much with the phone except the fact that I could not get internet ANYWHERE!  They tried to blame it on the tower locally.  Fine, that explains one tower… not 5 different cities which I travel to every day.  It got no reception whatsoever.  I ended up complaining to about 2 dozen different people until they cancelled my account for free and I unfortunately had to go back to Verizon, because complain all I want on their phones, at least their shoddy 1x internet WORKS!

      I read this review somewhere online where this person was so fed up with the Thunderbolt that he was going to switch to Samsung.  I feel sorry for the poor sod, because I’ve gone through 5, repeat, FIVE Samsung Fascinates in a 3 and a half week span.

      I had the first one for a couple of months and it had it’s problems, but nothing I couldn’t handle.  I took it in to get the phone number changed, because I was getting harassing text messages, and the schmuck that handled it did a hard reset on it, then updated the software.  I was SO angry.  If I’d wanted the craptastic update, I would have done it myself.  But I NEVER, repeat, NEVER upload a new software update until MONTHS after it’s been released, because of bugs.  And turns out, this recent update has not only screwed up my Fascinate(s) but apparently everything else as well.

      I was SO upset and talked for several hours yesterday to many morons at Verizon (including the beeotchy Tech Support manager) and finally spoke to a nice gal who is finally sending me a DIFFERENT phone… the HTC Thunderbolt… HAHA!  I wish I would have read THIS forum before I asked for that, because it looks like you guys are having the same problems I’m having… but at least you aren’t having the “phone has a mind of it’s own” glitch like I am… where it’s turning it’s screen on and off at random and I’ll be using the GPS (which took 30 minutes to an hour to connect) and it’ll randomly ask me if I want to cancel, like I’ve hit the back button, only I haven’t, because it’s in the car dock.

      This will be my 4th different Droid, and I must say… NOT impressed.  And I would go to the iPhone if I didn’t hate Apple so much for the fact that I have to reset my iPod Classic once a month at least because of it’s issues.  I use this phone for work, like most of you, and I read about the battery life and that doesn’t concern me much, because it can’t be much worse than my Fascinate which might last 2-3 hours with moderate use.

      I especially loved that Tech Support bimbo that tried to say I was stupid and didn’t know anything about my phone. I kindly told her that I know more than most of their techs in their stores and have actually had to teach a few of them about some of the aspects of the phone, and my now-ex-husband that got me into these phones, and almost has his masters degree in computer science, keeps me aprised of all the issues.  He’s rooted his original Droid1 and never had a problem, whereas I went through 4 of those.  He used to call me E.M.P. Girl because I have this wonderful little ability to screw up all electronics around me without even touching them :P  But it’s nice to know… I’m not the only one :P

      So sorry you guys are having these issues.  But trust me, switching carriers won’t help, and neither will switching phones… they are all garbage!

  27. Clausenj1988 says

    II actually called Verizon about the thunderbolt issues. The beat responses Ive got so far is either pay the $600 full price for another phone, get a refurbished thunderbolt or deal with it. It would be cheaper to cancel the contract and buy a phone from Sprint which is what I’m debating.

  28. Bajasmoke says

    I switched from T-Mobile and became a new Verizon customer with two new Thunderbolts. After using iphones on T-mobile I was going to get the Verizon Iphone 4 but I wanted the LTE speed. After a two months worth of problems, I was able to get them switched out with the Iphone 4. Everyday it was random re-boots, non existent data when in strong 4G LTE areas – while showing two or three LTE signal bars –  loss and freezing of data going between 3G and LTE areas, repeat text messages incoming and outgoing, poor battery, force closing on all kinds of apps that worked on my wife’s droidx.

    I really gave these things a chance. Now I have two Verizon Iphone 4′s and couldn’t be happier with the stability of the data, apps, and battery life. I will gladly give up some data speed for the inconsistent reliability of the Thunderbolt. Verizon will tell you that you cant switch them out for warranty with the Iphone but if you complain enough they will. The rep said that the LTE is new and I should expect the growing pains that come with it – I think not….  

  29. bajasmoke says

    Oh yeah one more thing I forgot –  the GPS isnt worth a damn cause it takes about 5 minutes to get a lock  

    • Jayden says

      Hah, five minutes is like a dream… try 30 to 2 hours with the Samsung Fascinate.  I actually timed it and gave up after 2 hours.

  30. Onelove0397 says

    Is there anyway of getting a new phone through Verizon. I can’t stand the TB I have had problems with it since day one. I have had 6 replacement TB and 4 battery replacements (due to over heating then draining the battery completely.) I am not satisfied with Verizon costumer service. They aren’t helpful. They make me do a factory reset all the time and it fixes any issues at the time. Then I end up calling the next day with the same issue. 

    • bajasmoke says

      Well, not new, but I did get two Iphones as replacements. They were refurbished but they looked like they just came out of the box . They are required to tell you that once you get the iphones there is no switching back like that would happen. I was polite and very persistent when dealing with the warranty center. I just told them that I wasnt trying to get the latest and greatest 4G phone to replace the t-bolt, just the old Iphone 4 that works as advertised.  I am so much happier now. 

  31. Wade Garrett says

    It looks like most of you, same goes for the writer of this story, are just ill informed. My ThunderBolt is running Gingerbread 2.3.4. I have Google Talk w/ video chat, I get anywhere from 17-30 hours of battery life on a stock battery, and my mobile hotspot works.

    If you would do some research you could solve many of these problems yourself. Explore XDA-Developers, root your phone, and flash and sense-based ROM, such as BAMF, or an AOSP ROM, like CyanogenMod. If you want a working Skype, then download it: http://www.droid-life.com/2011/06/30/download-skype-for-htc-thunderolt-with-working-video/

    Many of you sound more like iPhone users than Android. I think it’d be best for all if you were to return your Thunderbolt’s and go pick up an iPhone.

    • bajasmoke says

      Yeah, if you want a phone that works as advertised out of the box get a iphone. If you want a $600 phone that need to be hacked into to get to work and can potentially be bricked by an OTA update and be out of warranty, get the T-Bolt. Most people don’t buy phones with the expectation of “doing some research,” and rooting it out of the box…..

    • Greg Suskin says

      I have a Thunderbolt. I bought a Droid Eris online to practice rooting in preparation for the Thunderbolt just so I could get Sense 2.1. I bricked the Eris…

      I just wish Verizon would release an official apology or something! They threw us under the bus.

    • GoodLarry says

      i am rooted and running custom rom, i am on my second TB and still getting constant poor connection.  I like the phone and hate apple but getting sick of connectivity issues.  had no trouble with old moto droid.

  32. Kendall Gifford says

    +1 for no Hulu or Netflix or Skype and +1 for sketchy wifi hotspot feature. Mine doesn’t reboot as often to be as annoyed as others but still, grrr.

    As for the comment just before mine (proposing rooting my phone to solve my problems): I expect something I pay hundreds of $$$ for (+2 year contract) to just work, out of the box. My time is valuable. I like that rooting *is* an option but should not be required.

    • xguacamolex says

      i love my thunderbolt, you’re all chumps. just root it install OMFGB and profit. i have netflix and Hulud, a battery that lasts all day with 4G, and no random reboots.

      BOOM.

      • bob says

        Really? ? That’s ur solution?? You paid top dollar and now your gonna fix it fir them.Keep it up and they’ll start expecting that from everyone and goodbye what little is left of customer service.This is their screw up they need to fix.

      • bob says

        Really? ? That’s ur solution?? You paid top dollar and now your gonna fix it fir them.Keep it up and they’ll start expecting that from everyone and goodbye what little is left of customer service.This is their screw up they need to fix.

      • Johnandw555 says

        Who the hell are you? Not everyone is a tech genius nor has the time to root their dam phone. All these things should work out of the box! So go F*** yourself chump. You don’t realiz how frustrating these issues are. Many of us are running our buinsesses from these phones so these issues are totally unnacceptable. We shouldn’t have to root our phones for them to work. People like you are the people that are accepting the fact that united states is going down the shitter because you don’t give a shit and have low expectations from these companies that don’t give a ahit about the people and just care for the money. Your the chump here buddy.

  33. Tony C6349 says

    Maybe this whole issue should be brought to the state Gen office en mass. Enough complaints and maybe some satisfaction for us will come through

  34. Whitney Lynna Ricker says

    I love my Thunderbolt the only thing I have had an issue with is the battery life…I purchased the extended battery but they reg battery life is so ridiculous that they should provide you with one when you buy it…Other than that I have Skye with the functional front camera and everything works properly Just wish there was a smaller ext battery and better cases for it

  35. Steveg2550 says

    Yahoo video chat works great with my thunderbolt front camera. But most of my extended family uses Skype. Still, yahoo video chat does work on my thunderbolt

  36. Lkgmlj says

    HHorrible nothing but empty promises.Why should i have to live up to my end of the deal when they don’t.They went ahead and FINALLY!!! after 4 replacement phones let me switch to droid charge a certified like new phone because eventhough i had nothing to do with these issues HTC and Verizon are having my phone has past the 2 week period and important only entitled to a semi used phone WHY??!! I paid for new I want new and working.

  37. KCCellguru says

    I have had my Tbolt for about 6 weeks now, and I would not trade the phone for any other phone. I have two Verizon phones. I have an IPhone 4 for my personal phone and my Thunderbolt for business. Aside from the really bad battery life (come on everyone, admit that very few high end smartphones have a good battery life), the phone has been awesome. I have had no GPS problems, never had the reboot issue, and I use the hotspot feature daily without incident.

    What drew mw to this phone is the fact that I can use data at the same time I have voice calls. This has been a great asset to me.

    Before switching to Verizon I was on sprint. I had an Evo 4g and an Epic 4g. They both had just as bad of a battery life, and everyone complained about it as well. I would have stayed with sprint but they could never bill me correctly and they have no customer service.

  38. Wjembrey says

    I agree with all of you. This is a nice phone but all the problems make people regret that they bought it. It should work as advertise out of the box. I have read alot about rooting and I rooted my old HTC Droid Eris. All HTC phones in my opinon have battery issues. Verizon and HTC need to sit down with all the delevopers in the Android community to fix this phone. They are the only ones that have a perfect running phone with all the features we want. They should allow you to use what ever app(s) we want and not contain in bloatware. Just my 2 cents.

  39. TB = BS says

    This sucks, my phone has reported six times in 3 hours. I am over it. Two months of this crap.

  40. Realalec says

    In addition to all the problems you mentioned, theres also the (i believe widespread) issue of the ‘internet connection mode’ being shoddy at best, and completely broken more often than not. The latest patch signed the death certificate on that feature for sure.
    I would also like the dedicated 4g on/off widget that other 4g phones come with stock, a working news feed widget (yes, none work), and Swype, which, although it can be downloaded, does not work effectively and is riddled with bugs on the thunderbolt! Also, as of the last patch, the screen no longer effectively dims when held while making a phone call, nor does it brighten consistantly when removing it from your face.
    What a poor investment this phone turned out to be.

    • Tony says

      I also have had the problem with the screen not dimming properly when placed against my face. It also doesn’t light back up properly the times that it does dim. I have my phone unplugged from 5am until 4pm with about a total use of 1.5hrs in a 3G area only and by  4pm it is at about 15% battery life. That is unacceptable. I rarely am in a 4G area and I can’t imagine the horrible battery life with constant 4G service! I was really excited about this phone being my first smart phone, but after these two years are over, I will gladly go get an iPhone… at least we all know “It just works”. Thank God I can trust Apple to make a worthwhile product!

      • Realalec says

        Yeah, the dimming problem is definitely annoying, and i have no idea where to begin looking for a solution. Because it dims and brightens so haphazardly, while making phone calls in the dark i’m treated to a distractingly spectacular light show.

        • Realalec says

          FYI, I solved the phone dimming problem. A bit of internet searching taught me that the proximity sensor gets dust on it after a while. The best fix turned out to be blowing compressed air at the space between the Verizon logo and the top speakers (where your ear goes when making a call). A few quick blasts, and the problem has vanished for me.

  41. Bray_sherman says

    I’m an HTC fan and loyal Verizon customer. We have 3 lines and pay good money for service that is lacking. I will say switching carriers has strongly crossed my mind. First and foremost. I originally had a dinc. Upgraded to dinc2 immediately had issues. Calling from my synced contacts the phone put a code infrontof my numbers making calling out useless. After repeated service call attempts and traded in for a new device I had the same issue. Verizon and HTC couldn’t fix or help me with there useless techs. It took two weeks to get a reply from HTC telling me they couldn’t tell me when the issue would be fixed. I then trade for a thunderbolt, cause I’m high on htc sense. Boy was that a mistake. I’m at a cross road. I’m considering dumping htc and Verizon altogether and going with Sprint or T-Mobile. Even thinking on going with another top phone manufacturer. Verizon always has the worst phones seeing back to when Tue iPhone first came out. Sense then nothing but false promises and outdated technology’s. The trend continues.

    • Jayden says

      Don’t go to Sprint… they are even worse… at least Verizon’s internet works, even if it is 1x :P

  42. Anonymous says

    The only problem I have not had is the powering down issue. It’s slow, it locks up, it wont type, it force closes and many others i could name. I am on my 3rd thunderbolt right now and have ad the same issues with each one. I finally took a stand and refused to jump threw the tech support hoops and they are sending me a charge right now. All i have to do is send the thunderbolt back to them. Don’t let them tell you they cant do it. The lady i spoke with yesterday told me most of their call complaints have been thunderbolt related.

    • Vegassoftball says

      *** Can you give more details please?  How many calls did it take before they agreed on the Charge?  And also, I thought you could only get 1 warranty replacement within a year?  How are you guys getting 2-3 phones in a couple months?  I would have done this long ago… well not that it would have helped!!!

      After my tech call I did the reboot about a month ago, and it helped with the texting lag and a couple other things for about a week.  I told a friend to get it because it worked and he was told the update was coming “within a week”. haha  I shouldn’t feel guilty for referring a phone to someone!

      To the couple of people who said “All you have to do is to root it”, you may be smart but you are idiots. WHY should I HAVE to root a phone? Especially one this expensive.  I am a technology specialist and have a Masters in Technology, and wouldn’t even attempt to root this phone.  I want my warranty, and I don’t want to go through all that damn work!  Plus, like someone else said – if people start fixing THEIR MISTAKE what incentive do they have to fix it?

      My issues:
      1) Constant lag while texting. It happened about 20 times today. No joke.  Sometimes hitting the screen off/on button snaps it into shape, but usually have to restart.

      2) Since I did the last update/reboot, the Facebook for HTC Sense widget has vanished. Not in App store. Nothing.

      3) However, even though the widget is gone, it is still a choice when you go to share a picture you just took. Unfortunately… I get failed uploads.  The only way is to go into Facebook website and upload it there.

      4) Rebooting.  Typically once a day, sometimes 2.  Has been about 4 days since my last one, but that’s rare.

      5) Like everyone else GPS. SUCKS!   What is the point of being lost and needing the GPS when you have to pull over and wait 5-10 minutes for it to tell you where you are going.

      6) Google. I could be using a 4G signal, tons of bars, and it takes over a minute for the Google search to display results.  Sometimes random web sites take forever.   Often, while I am browsing I lose my mobile connection totally, get the “I need a wireless connection” error page, and have to wait a minute or 2 for it to reappear.

      7) Weather on the clock/weather widget. Often it will say “Location” instead of “Las Vegas”.  Or it just disappears and I have to touch it to make it update and show something again.

      8) When in the message screen, and you have the list of all your people/message threads, and you go to select a person to text, the one that appears is someone who was 5 spots down.  When this happens, it usually does it about 5 times before the person you want actually appears.

      9) My speaker phone used to be good, now everyone complains.  This reallllly sucks because it is impossible to put this phone on your shoulder while doing something without ending the call or muting someone.

      10) Freezing.  Apps not responding when touching. Can’t slide down the unlock screen.

      11) Of course the battery.  It does help to add the Navigation shortcut and have it turned off when you don’t need it.  I didn’t know that I could still text/talk with the “mobile” one turned off so I immediately slid that one to the home screen when I read that tip.  I think the extended battery is too bulky, so just bought another regular spare battery. I have it charged in the car, at work, and every night… sucks.

      I think that’s it! haha   Seriously. I am so game for a Class Action Law Suit. There HAS to be a lawyer in the bunch reading this?!

  43. Txembedded says

    Unfortunately, I get the random reboot several times a day.

    Also, speakerphone is unacceptable, not enough volume on my end and other person gets feedback or echo. Speakerphone totally unusable.

    Gps takes forever to acquire and this is after the firmware fix that fixed the initially not working Gps..

  44. Ashy Larry says

    I’ve had my Bolt for 60 days. Everything works great. 2 improvements would be 2.3.4 and maybe a 1850-1950 Mah battery. Something that fits with stock. I am a fan of the root but I’m simple. An OTA+a little more juice=what the hell is a Bionic.

  45. Xashaffer says

    Wow Smcenery4, you are an idiot. Yes the gps and battery issues are mostly caused by software issues. As a happy owner of a rooted TB, I can tell you that these issues on stock TBs are because of the software. I am currently running a ROM called Liquid GingerSense 1.2  With it I have ABSOLUTELY NO GPS or WiFi Hotspot issues. GPS locks instantly. The Wifi hotspot for rooted phones works perfectly, with both 3G and 4G. My battery life has gone from around 5 hours of moderate/heavy usage on 4G to 10-12 hours with the same usage. On 3G it lasts over 24 hours now. Also with this ROM I am running Android 2.3.4 Gingerbread, and HTC Sense 3.0  So many of you sound like iPhone users complaining about the phone. Granted, HTC and Verizon still should have made the TB a better product, but for myself and a lot of people, being able to root and do what you want with your phone is the main reason why we buy Android phones. If you guys don’t want to do anything to help yourselves then too bad for you. Go and buy an iSh*t.

        • Ashy Larry says

          Hey man I’m stock and have no issues. You really put it like it should be. Freedom of one’s device. Everything out of the box is great but some people like to expand. Android gives the opportunity to advance within a community.

    • Bthomas says

      I am a novice on rooting…how do I do all this that you did to get your TB right? Could you post?

    • Stanhelp says

      I like that the phone can be rooted it tells me that Verizon and HTC can remedy the situation because the phone functions well when rooted.  I’m hoping that the Gingerbread update will fix all this.  If it doesn’t it’s time to send it back and refund or replace it with a phone that works the way we expected it to when we purchased this phone.  I have all the problems listed: Short Battery Life, Random reboots, GPS takes forever, Phone lights up randomly, Hotspot disconnect,  glitches / delays when surfing the web or pulling up an email when on a call.

    • Josspa1 says

      …and what if rooting bricks the phone? Are they getting bricked because people are doing it wrong, because they got a bad download, or what?

  46. Thecomputergenius says

    I did the smart thing.  I brought my phone from Best Buy.  You get 30 days and you can return it without a restocking fee and you are not recorded.  If you decide to do an exhange unlike Verizon you can do as many exchangeds as you want within the 30 days.  Then in Fort Lauderdale at some new store called (somthing Greg) I got my insurance $99 upfront and it covers all and for 2 years and then you get a new phone if somthing happens

    As far as my thunderbolt. I’m on my 3rd My first one went into the tolilet BB took it back and gave me a new one. the other two had audio issues now I’m on one I’m ok with. My oringnal one was the best on through. 

    My attiude is this. I brought the phone out right.  I took it as a gamble I knew about the issues.  The issues are not affecting my life since the reboot issue happens once in a while.  I”m hoping the fix will work. I can’t wait for it but at the same time I’m not going to apply it myself because it will ruin any warrentee on it. 

    I say to myself like this one day I will get a phone that I will be 100% happy with Until then anything I buy is a gamble and I’m well aware.  I figured out  how  to buy the phone the next thing is getting one that I truly like. It will take bucks but I’m expecting that.  Any phone I buy I can sell on E-bay so the out of pocket won’t be that bad.

    We don’t live in a fair corporate world anymore.  money is the root of all evil.  This issue with Verizon and HTC just proves it.  Am I upset about it I sure am. But I’ve just accepted it because if I take revenge I will only affect my life in a negative way.  There is an old saying what comes around goes around Verizon might have the best network and thats there selling point.  But in every other fasit there business practices are really bad. for example “a Worry free guarantee” It’s the biggest scam going.  They already lost my business as so far as buying a phone (ok they have my service) But as other companies improve and become cheaper more and more people will move away from Verizon.  Remember what happened with the Roman Empire. All it takes is time.

  47. Kelice KrushNem Ditto says

    I absolutely HATE this phone. Should have never been put on the market with all the bugs I guess Verizon & HTC didn’t care about quality just quantity. My phone reboots 6+ times a day and at times when I am on the phone.  I think we should be compensated somehow by Verizon. I am not an apple fan but I see the iPhone in my future.  This is my 2nd Droid (1st was the incredible) and both have had issues and I am so over it! 

    • Josspa1 says

      Really? My wife has an Incredible and I gave my incredible to my step son and got the TB for myself. They have no issues. I only wanted a bigger screen… :-(

  48. RdoDoc says

    After my third Thunderbolt I finally gave up and resorted to accept an LG Revolution. It has a slightly better battery life. Does a few things better than the TB, but appears to be a little slower.

    Bing is no charm in the Revolution, but at least I don’t have the constant random rebooting issues that the three TB units I had over a 40 day period.

    Now that June 30th has passed with no update for the HTC, I am glad I went to the Revolution.

  49. CoCoButterFO says

    I knew the battery life of this phone would be bad. But I am always in a car or on the train or somewhere I can charge it. Not a big problem. My big problem is all the promises made to Thunderbolt users that aren’t coming through. No Netflix. No video Skype. No Gingerbread. I love my phone. I chose this over iPhone 4. Someone said we should get a refund or something. Maybe they should reissue the phone after fixing it and offering it to TB users. I don’t know. I do love this phone.

  50. Jodog500 says

    I like my thunderbolt but the poor battery issue is getting to me more and more. Ever since the last update my phone has officiall went crazy with issues.

  51. JayDub says

    I like my Tbolt alot & am happy with it. HTC & VZW just needs to fix all the issues with the phone I’m sick & tired of waiting. It’s been 3 effin” months ? REALLY ? Is this the thank you a loyal VZW customer gets ? That’s BS !!!! We’re all sick & tired of waiting HTC & VZW.

  52. Joseb says

    I have a Tbolt I used to love the phone, until I had to exchanged it two times. I had signal problems, phone heats up while on my pants pocket among other problems. And of course the battery life is a big issue. Im really specially disappointed with Verizon because they say they have the best phones and services! Really?

  53. Bfcrampton78 says

    I have been pretty happy with my Thunderbolt.  I do have an occasional reboot which is an annoyance, but overall it has been a great phone.  I also have skype video calling working.  My battery will last a full day most days.

  54. Larry Wilson says

    Now I can understand why this didn’t end up as a Droid. I came into the Thunderbolt from another troubled phone, the infamous Samsung Fascinate. I got so sick of Samsung’s incompetence that when they offered me a chance to get into the Thunderbolt for just $150, I leap at it–even though the Fascinate improved by leaps and bounds when it finally got Froyo. Maybe I shouldn’t have been so hasty.

    I love the incredible speed of the phone, but the thing can barely stay in 4G. Add to that the abysmal battery life and the few but annoying random restarts…It seriously makes me wonder if I wouldn’t be better off putting the Fascinate back on as a second phone and using the Thunderbolt only for special occasions…

    I don’t really care what extra features Gingerbread adds; I just want better battery life. Even the Fascinate with that AMOLED screen managed to last longer than two hours. That’s just wrong. 

  55. Mlanue says

    I have had the thunderbolt since the launch and I’m not going to lie, it pissed me off. Battery life was below mediocre, 4g had problems connecting, and I was beginning to look at other phones. Yes these problems are annoying but the pros have begun to outweigh the cons. As for gingerbread, it will come. Is rather have a bug free software rather than one with many issues. I assume this is what the developers are working on. Next there IS AN EASY WAY TO GET SKYPE WITH VIDEO ! Simply Google search Skype video for thunderbolt download and there is a file you download to your computer and then to the bolt. Really easy and it works wonderfully. As for 4g being pointless, try again. IT’S FAST AS HELL. I have tried it against all the other 4g networks and VZW 4g puts them to shame. It means faster web browsing, faster app downloads, and faster music downloads. Saying that there is no point in 4g is ignorant.
    I do not regret my thunderbolt purchase in the least and look foward to gingerbread.

    • 122 says

      I agree about the 4g part but the thing is, 4g is so underdeveloped, that you can hardly get it anywhere depending on where you are living

  56. Aaroncgarner says

    One thing that I have done that HIGHLY increases the battery life on the Thunderbolt 4G is adding the Mobile network ( 3G & 4G ), Brightness, and Wifi on your home screen. On the homescreen tap on the right button, go to “Add widget” and go to settings. You’ll see that you can add Mobile network, Brightness, and Wifi to your home screen. This is a GREAT way to save battery life, and it helps tremendously. Whenever I need to turn on my internet, I just tap on the mobile network. Because keeping it turned on throughout the day will drain your batter big time. Also turning it off does NOT affect you from receiving text messages or sending them as well as receiving calls. 

  57. Sniperwolf says

    You know how tired I am of hearing how bad the battery live is there Is ways and apps that can cut that back my thunderbolt is fast and still on 4g and my battery has lasted me 2 days tops its not bad if you just know what to do. When I bought my thunderbolt they told me that the battery would last me only a couple of hours and I said I didn’t give a damn and now I’ve made it last 2 days with out spending a cent. So don’t complain. It can be done. And I would love to have gingerbread to but its not needed I have had all the problems that everybody one has but that comes with being the first 4g phone for Verizon so stop bitching

  58. Doorsfan_75 says

    Ugh…all of these aspects are very irritating. I got a special offer luring me to the Thunderbolt for under $150 and I bought 2. The other phone has since been exchanged for the Samsung Charge and love it. This has been an ongoing thing with Verizon phones. It took over a year to get froyo for the first gen Motorola Droid, so I guess I should have expected nothing different…

  59. Doorsfan_75 says

    Ugh…all of these aspects are very irritating. I got a special offer luring me to the Thunderbolt for under $150 and I bought 2. The other phone has since been exchanged for the Samsung Charge and love it. This has been an ongoing thing with Verizon phones. It took over a year to get froyo for the first gen Motorola Droid, so I guess I should have expected nothing different…

  60. Biff says

    Those are some of the problems I’ve had. Using the pre-installed SMS and NEWS apps causes my T-Bolt to lock up, requiring a re-boot. Navigation doesn’t work because the GPS receiver is so slow and finicky. Yesterday my T-Bolt rebooted continuously while I was trying to take pictures with it. I use an App-killer to control the number of apps in memory. It seems that some apps have an effect on others even when they are in-active.

  61. Biff says

    Those are some of the problems I’ve had. Using the pre-installed SMS and NEWS apps causes my T-Bolt to lock up, requiring a re-boot. Navigation doesn’t work because the GPS receiver is so slow and finicky. Yesterday my T-Bolt rebooted continuously while I was trying to take pictures with it. I use an App-killer to control the number of apps in memory. It seems that some apps have an effect on others even when they are in-active.

  62. Jasonftwayne says

    People expect to much from a device. They want huge screen, lightning fast speeds, 12 hours of battery life with their fat fingers all over it all day. Quality control like it was made in a Rolls Royce factory, complaining they don’t got gingerbread update. Hell the phone isn’t that old not like gingerbread will make or break you. Cry and whine. If you can place calls, text and surf the net what is the problem? The phone isn’t flawless? What is? Be happy yo asses on 4g lte. Some people In the world starving to death and oh my battery life don’t last all day boo hoo.

  63. Jasonftwayne says

    People expect to much from a device. They want huge screen, lightning fast speeds, 12 hours of battery life with their fat fingers all over it all day. Quality control like it was made in a Rolls Royce factory, complaining they don’t got gingerbread update. Hell the phone isn’t that old not like gingerbread will make or break you. Cry and whine. If you can place calls, text and surf the net what is the problem? The phone isn’t flawless? What is? Be happy yo asses on 4g lte. Some people In the world starving to death and oh my battery life don’t last all day boo hoo.

    • Jarnoldsr says

      Lol… You must work for verizon. People expect to get what they spent money for. The device to work as advertised, obviously you don’t have one our you don’t live in a 4g area. The phone doesn’t stay locked on the network drops calls freezes up and resets. Yes there are more important things happening and no the world isn’t going to end because of such horrendous….. Lol happenings but I payed top dollar for this and verizon has done nothing receipt lie to me and every other customer that had similar and there ismany of us. When I got the phone I didn’t think I was going to get good battery life and bought an extended battery by the way more than twice the size of the standard battery and I am lucky to get for hours of life just during in my pocket now out didn’t act like that our of the box, if it did it would have been returned, not until 4g came to town did this happen the radio runs constantly bouncing on and off 4g even when st full strength signal something is wrong they admit it now the only question is. The phone or the network? To be honest the other 4g phones have issues motorola hasn’t released a 4g phone yet and the xoom hadn’t got the 4g radio yet it is pointing to the network.

    • HTCthunderboltispathetic says

      It’s called the nexus S, the HTC Sensation, The Evo 3d, the samsung gs2, atrix 4g and all of the other awesome dual core hspa+ and 4g phones that verizon and HTC have failed to build off of.

    • Josspa1 says

      I don’t totally disagree. Non-computer people don’t understand the open source concept but we pay plenty and the phone shouldn’t be rebooting.

  64. Pwv61 says

    I had the iPhone 4 on AT&T then was going to switch to the verizon iPhone. When I was at verizon, I saw the thunderbolt ( the day it came out ) and decided to buy it. I will say that the web is very fast when on 4G. Otherwise, the phone sucks. The phone dies within 2 hours of being unplugged and being in my pocket the whole time. I have to restart it up to 3 times a day because it freezes. I have had droids before and I used to only buy HTC. But I don’t know what they did when the made this phone, but they failed. End of story.

  65. CyanRyan says

    One answer.  Cyanogenmod.  If you aren’t interested in rooting it than don’t bother with the phone.  If you are like me and the rest of the IT crowd you will root it.

    • Hector Rodriguez says

      I would like to root it, but its toooo damm complicated!! I may take it to a local vender here that roots phones and see what happen. What is the latest root version?

      • Bajasmoke says

        If you do root it be careful cause Verizon could send out an ota update and ruin your phone forever.

        • Trebills says

          Rooting blocks OTA. Also, unrooting is get easy just as easy as rooting.

          As far as CM7 goes it is very smooth but still have major gps and data issues that’s a fact. This phone is garbage.

    • Josspa1 says

      I’d rather have an official release. I don’t want to be a beta tester for something I’m paying good money for.

  66. Yotehtr1 says

    Went to the vzw store for the 4th or 5th time in two months today. I wanted 2 know when this update was gonna happen cause I’m tired of the double talk n bs from HTC and them. He told me.the middle of July we are gonna have our fixes for the thunderbolt. However he was unsure about gingerbread…….. Ok so that’s what I was told, but we all know the lies we’ve heard for months now so? Idk I think I’d love to hold out and see this phone fixed but if it does happen soon I’m gettin somethin else. Guess maybe we will see what happens? Another false deadline?

    • Mafia says

      I have a thunderbolt and called HTC they said update will fixes reboot gps etc and have gingerbread but they couldn’t give a date just a comming soon

    • Josspa1 says

      Verizon’s level 2 claimed to search their records while I was on the phone and told me they see NO mention of ANY software updates for TB.

  67. Matthew Kim says

    I want new phone….. i still like my phone… but….. too many problems…
    1. Freaken HOT , Temp goes up lot
    2. lagg….. wth man…. even LG Vortex is faster then my thunderbolt…. with 300mb of ram left….
    3. Keep loose signal…. ITS 4G PHONE AND IM USING 1X… NOT EVEN 3G!!!!!!
     and all these little problems…..

  68. Snap_dragon02 says

    Bought a tbolt bc I had been so happy with my HTC incredible, and I wanted to upgrade to a 4G device before Verizon started nickel and diming for 4G service. I’m sadly disappointed with my phone…multiple reboot, poor gps, and the lack of a 4G toggle to cope with having a terrible mobile connection due to poor handoff between 3g/4g. :(

  69. SalvorHardin says

    I see a number of unaddressed issues with the Thunderbolt and a lack of an update. I stupidly updated my phone with MR1 about June 1, several weeks after it was released.

    1. Why wasn’t the MR1 update pulled from Verizon’s site 6 weeks ago. It apparently is still out there and still corrupting yet more Thunderbolts. Thousands of users have had their phone’s crippled when it was apparent that anyone that loaded it would have the random reboot problems. I blame Verizon for this.

    2. If you weren’t going to pull MR1, then an update to fix the primary problem should have been released almost immediately when the problem was known. And this fix should only to resolve this problem since it renders the phone almost useless since you never know when it will reboot. This should have been made a priority and separate from any new feature upgrades or fixes. I assume this should have been done by HTC.

    3. I’m a software developer and if we introduced an update that was as seriously buggy as this to thousands of users we would have been required to pretty much work around the clock and get the fix pushed out.

    4. The sheer lack of concern on Verizon and HTC’s part is staggering. By not addressing this very serious problem in a timely manner has got to be costing them a lot of money as well as the loss of a lot of good will of their customers.

    5. I wish I was a Lawyer with a lot of money and time on my hands because I would make it my business to file enough lawsuits on Verizon/HTC for purposely pushing a defective product that it would finally get them to sit up and take notice.

    This is very frustrating having the fate of this device (which I still like very much) in the hands of these idiots.

  70. James McCabe says

    I wish I would have read this before I purchased by Thunderbolt 2 days ago. I’m currently waiting for it to arrive. Thankfully I only paid $99 bucks for it brand spankin new from Amazon. I used the phone at a vzw store and loved it. I’ll just wait patiently until Gingerbread arrives and until then it looks like I’m downloading an app that forces applications to close. 

  71. MotivateYourMind.net says

    Bought TB on the day it launched and in all my years as a mobile phone user, I’ve never had so many problems with one device. Verizon is no help at all and HTC should do a full recall and refund.

  72. Fuego says

    Interesting…every intelligent post on here says they like their Thunderbolt. All these people on the WAAHHHHmbulance deserve to switch to the slow, boring iPhone. Rooting the Tbolt now takes one click, so don’t tell me it’s too hard or takes too much time. You are lazy. Why would you spend so much money on a phone if you aren’t going to learn how to use it properly in the first place? All five members of my family have a Tbolt and not one of these issues have come up. Sure is nice having the fastest phone on the market!

    • HTCThundetboltRegrets says

      The HTC thunderbolt was the fastest I’ve ever seen a smartphone outdated. Has a mediocre screen resolution, it should be at least qHD. It’s slow, should have a dual-core processor. It should have a 16:9 widescreen display. It should have shipped with gingerbread and HTC Sense 3.0. And it should have 1080p video recording, and oh yeah, to be as revolutionary as it was supposed to be, it should have been as thin as the iPhone 4!

    • Josspa1 says

      Well yes, given the newness of the technology and the open source concept, the phone rocks… But some are having legitimate issues that I think are getting mixed in with the buggy stuff… But like the developer guy said… If you push a bad update you are generally expected to push out a fix ASAP.

  73. Gstrysky says

    II have been disappointed by Verizon since the palm pre days. They beat you to death with the “most reliable network ” advertising, but that’s is where it ends. The palm pre was delayed for months after many leaks and rumors. The iphone was delayed after years of leaks and rumors. The droid Eris was a disaster with freeze ups and dropped calls. Rumors and leaks of fixes went on for months. The htc Thunderbolt, which I was happy with before the mandatory update in May, was delayed after, you guessed it, months of leaks and rumors. Then the mandatory update was almost a sick joke. A useless update that causes your phone to reboot! In the middle of business calla, texting, emailimg. In other words, when you use the phone! Best bet is to put it in a drawer and wait for the delayed gingerbread update to arrive after months of leaks and rumors. Verizon cannot claim to have the fastest 4g network unless you can actually use it. I may bite the bullet and switch my 8 business lines to a carrier that delivers a better product to their customers.

  74. Guest says

    I understand your concerns unfotunately we can issue you all refurbished device and we have noone has had the problems and no one call in about tb that much thats what i was told all i heard was bull sh**t bullsh**t and More bs wait but hold a supervisor got on the phone and had the nerves to tell me i can go buy another phone at full retail price or get clnr buy another phone seriiously i spend 250 for this one i can cancel for a phone at full retail

  75. FeelingRippedOff says

    I’m extremely disappointed.  I bought the TB on it’s first day of issue, my first smart phone.  I’m on my second TB, a CLNR that was FedExed a few weeks ago.  The first phone spontaneously rebooted 15 times over a two-day road trip where I was using the GPS with a DC car power supply.  The device got too hot to hold.  It would also reboot in the middle of telephone conversations and while using normal apps in the 2.2 android distribution.  Neither the last nor the current phone had any additional apps installed.  The current phone also suffers from spontaneous rebooting during apps and calls.  Sometimes doesn’t register either 3G or 4G, even in a well-provisioned metropolitan area.  GPS is very slow or impossible to lock at times.

    I don’t understand the position that we as consumers should have to root the phone, an action discouraged by the service provider, in order to get the functionality we paid quite a lot for.  The device should do directly out of the box what it was advertised to do and not require technical intervention by the owner to make it work properly.

  76. jodi says

    My experience has been terrible. My phone never has a constant signal. It jumps from 4G to 3g to no downs at all in a matter of minutes. I have reboot my phone every day due to freezing text messages, apps and list if signal. I was on if the first people to wait in line for this phone and it has been the worst decision thus far. In dealing with Verizon their response is always a factory restart. So I have to loose all my storage held memories because u can’t get it together. In store is even worst. Past 14 day return and they won’t even deal with you. They assume u downloaded something that cause the issues. I have been a loyal Verizon’s customer since my very first phone and I has always been anti iPhone / sprint. But for the first time I would rather be a trader then have this phone any longer.

    • 123 says

      Well, they never even told me about the 14 day return policy, so I assumed that it was still 30 days, so when I tried to switch to the iPhone on the 27th day they were very rude about it and gave no help.

  77. StephenB says

    My phone was very warm even after fully charging and I couldn’t connect with 3G/4G at all through multiple reboots and thought Verizon’s network was down. After coming here, I saw the factory reset as a fix and Lo! all is well. Give it a try.

    • 123 says

      Well, if a phone is as good as the thunderbolt was portrayed to be, you shouldn’t have to erase all of your data to get it to work. That is why I never plan on resetting my phone.

  78. Gbdunn says

    I have been extremely disappointed with the Thunderbolt (but should have known. Had the Touch Pro 2 before and it took some effort to get it to work just OK). Day 1 I got the 2700 mAh battery and even that doesn’t last a day with moderate use. Forget using the GPS in a pinch. It seems to need about 5 minutes of priming. And the frequent reboots are not only an annoyance, they can put you in a bind and possibly danger – imagine reboots in the middle of using the GPS in a major city – DC, NY, imagine reboot while talking to your 17 year-old at 9 PM after she made a wrong turn because the only thing the GPS says is FOLLOW ROUTE…

  79. 123 says

    Luckily, my thunderbolt has not had many issues. But I am still upset at Verizon. I bought my thunderbolt on April 17th and by the 15th of may, I wanted to change my phone, to the iPhone 4. Well, that’s obviously not breaking the 30 day return policy. Apparently, they’ve decided to change the return policy from 30 days to 14 days without telling anyone. So they refused me the phone and wouldn’t help me any further.

  80. Mz.Thunderbolt[; says

    Honestly, people need to shut the f***k up about the “sucky battery life” it’s a 4G LTE phone! What the hell did you expect!? The battery to last a freakin week or something! Bottom line, ALL 4G phones; whether it be Sprint, AT&T, Tmobile, or Verizon have less then pleasing battery life, so deal with it!!! As for the reboot issues and lack of Skype, it’s going to be fixed with the Gingerbread 2.3.4 update coming by mid-July, so all you can do is shut up and wait. If you say Droid Charge or LG Revolution is better, cough up $700 and go buy one! Many people are tired of hearing negative complaints about Thunderbolt, HTC, and Verizon. Perhaps you should just pay $350 dollars and switch to Sprint or whatever.!

  81. mike says

    Had my phone rooted and I love it now.  I have a different Rom and I overclock the CPU when using it and have it down to like 250 meg when in standby.  Get about 18 hours of use now.  Also free wireless hotspot and much more.  No bloatware.  Even if you cant do it pay someone.  My tbolt is awesome.

  82. HTCme2011 says

    Well some good news, I suppose, I Called HTC today (July 4, 2011) and they have confirmed that the updates (of Gingerbread 2.3.4, as well as to fix reboot issues, and GPS issues) have started to go out in batches based on MEID #’s. Although, they would not confirm the time between batches, which is kinda crappy. Verizon Wireless did not cause this issue of delay, it was caused by HTC with an early upgrade release, when it was not ready. But I do have to say that I agree with Mz.Thunderbolt, people really need to stop complaining already. If you hate Verizon as much as you claim, then freakin switch carriers and shut the hell up!

    • HTCme2011 says

      Apologies! I mean I called them July 2, not July 4, I was looking at the calendar and got confused. I contacted them July 2.

    • Juan Valdez says

      “But I do have to say that I agree with Mz.Thunderbolt, people really
      need to stop complaining already. If you hate Verizon as much as you
      claim, then freakin switch carriers and shut the hell up!”

      ….now Mz. Tbolt is even agreeing with self…wtf women?

  83. Icemanolsk says

    Phone powers off when gps is used for forty plus minutes. Bad. Gps reception/takes a while to get a lock. When you put the phone on its stock charger…it drains the battery instead of charging it! What a joke of a phone. No exchanges just replacements of the same peice of Shit.

  84. Michael Adams says

    I’ve had the TB since day one release.  I used it for a couple of months before braving the rooting attempt.  Before rooting my TB I had no isses other than poor battery life.  Since rooting I’ve ran a gignerbread release on it and it worked fine.  I recently switched back to a froyo release.  Rooted or un-rooted I never expierenced any of the issues described here.

  85. Michael Adams says

    I’ve had the TB since day one release.  I used it for a couple of months before braving the rooting attempt.  Before rooting my TB I had no isses other than poor battery life.  Since rooting I’ve ran a gignerbread release on it and it worked fine.  I recently switched back to a froyo release.  Rooted or un-rooted I never expierenced any of the issues described here.

  86. F Taylor says

    I’ve had my Thunderbolt since April, I immediately downloaded the widget (Its called LTE on/off) to turn 4G off, the 3G on this phone is plenty powerful and for big downloads i just use wifi. the only issue besides the reboots and GPS that takes 5 minutes to find you that i have is the weather widget, I see few people mention it but one of the problems the update was supposed to fix is the HTC weather widget.  The weather info would just disappear after a few minutes.  The update didnt even fix that.

    As to the battery, I bought 2 batteries and a charger from amazon for 20 bucks.  And i just swap batteries when it gets into the red. A penny fits in the slot to open the phone’s back cover perfectly.  (I refuse to pay $50 for an extended battery that should have come with the phone, if I need to spend money to improve battery life, neither Verizon nor HTC will profit)  

    One thing that nearly doubles my battery life is the HTC radio widget. When Im not using the phone for a few hours I push the widget button and that shuts the radio off (calls and text messages arent effected)

    Even just 2 hours with the radio off can add HOURS to the battery ( because all the apps can’t transmit data, that kills the battery almost as much as 4G)

    Everyone’s different (Skype and Hulu hold slight interest to me personally) But besides these issues, im pretty happy with my 1st Verizon phone, after leaving behind Sprint and the Samsung Moment and Intercept, 2 phones that never should have seen the light of day and made me never want to see the name Samsung on anything I ever own again but  i digress

    If they’d just fix the issues, I’d love this phone, but but my experience with refurbished phones has been, negative, so I guess I’ll wait

  87. F Taylor says

    I’ve had my Thunderbolt since April, I immediately downloaded the widget (Its called LTE on/off) to turn 4G off, the 3G on this phone is plenty powerful and for big downloads i just use wifi. the only issue besides the reboots and GPS that takes 5 minutes to find you that i have is the weather widget, I see few people mention it but one of the problems the update was supposed to fix is the HTC weather widget.  The weather info would just disappear after a few minutes.  The update didnt even fix that.

    As to the battery, I bought 2 batteries and a charger from amazon for 20 bucks.  And i just swap batteries when it gets into the red. A penny fits in the slot to open the phone’s back cover perfectly.  (I refuse to pay $50 for an extended battery that should have come with the phone, if I need to spend money to improve battery life, neither Verizon nor HTC will profit)  

    One thing that nearly doubles my battery life is the HTC radio widget. When Im not using the phone for a few hours I push the widget button and that shuts the radio off (calls and text messages arent effected)

    Even just 2 hours with the radio off can add HOURS to the battery ( because all the apps can’t transmit data, that kills the battery almost as much as 4G)

    Everyone’s different (Skype and Hulu hold slight interest to me personally) But besides these issues, im pretty happy with my 1st Verizon phone, after leaving behind Sprint and the Samsung Moment and Intercept, 2 phones that never should have seen the light of day and made me never want to see the name Samsung on anything I ever own again but  i digress

    If they’d just fix the issues, I’d love this phone, but but my experience with refurbished phones has been, negative, so I guess I’ll wait

  88. F Taylor says

    I’ve had my Thunderbolt since April, I immediately downloaded the widget (Its called LTE on/off) to turn 4G off, the 3G on this phone is plenty powerful and for big downloads i just use wifi. the only issue besides the reboots and GPS that takes 5 minutes to find you that i have is the weather widget, I see few people mention it but one of the problems the update was supposed to fix is the HTC weather widget.  The weather info would just disappear after a few minutes.  The update didnt even fix that.

    As to the battery, I bought 2 batteries and a charger from amazon for 20 bucks.  And i just swap batteries when it gets into the red. A penny fits in the slot to open the phone’s back cover perfectly.  (I refuse to pay $50 for an extended battery that should have come with the phone, if I need to spend money to improve battery life, neither Verizon nor HTC will profit)  

    One thing that nearly doubles my battery life is the HTC radio widget. When Im not using the phone for a few hours I push the widget button and that shuts the radio off (calls and text messages arent effected)

    Even just 2 hours with the radio off can add HOURS to the battery ( because all the apps can’t transmit data, that kills the battery almost as much as 4G)

    Everyone’s different (Skype and Hulu hold slight interest to me personally) But besides these issues, im pretty happy with my 1st Verizon phone, after leaving behind Sprint and the Samsung Moment and Intercept, 2 phones that never should have seen the light of day and made me never want to see the name Samsung on anything I ever own again but  i digress

    If they’d just fix the issues, I’d love this phone, but but my experience with refurbished phones has been, negative, so I guess I’ll wait

  89. F Taylor says

    I’ve had my Thunderbolt since April, I immediately downloaded the widget (Its called LTE on/off) to turn 4G off, the 3G on this phone is plenty powerful and for big downloads i just use wifi. the only issue besides the reboots and GPS that takes 5 minutes to find you that i have is the weather widget, I see few people mention it but one of the problems the update was supposed to fix is the HTC weather widget.  The weather info would just disappear after a few minutes.  The update didnt even fix that.

    As to the battery, I bought 2 batteries and a charger from amazon for 20 bucks.  And i just swap batteries when it gets into the red. A penny fits in the slot to open the phone’s back cover perfectly.  (I refuse to pay $50 for an extended battery that should have come with the phone, if I need to spend money to improve battery life, neither Verizon nor HTC will profit)  

    One thing that nearly doubles my battery life is the HTC radio widget. When Im not using the phone for a few hours I push the widget button and that shuts the radio off (calls and text messages arent effected)

    Even just 2 hours with the radio off can add HOURS to the battery ( because all the apps can’t transmit data, that kills the battery almost as much as 4G)

    Everyone’s different (Skype and Hulu hold slight interest to me personally) But besides these issues, im pretty happy with my 1st Verizon phone, after leaving behind Sprint and the Samsung Moment and Intercept, 2 phones that never should have seen the light of day and made me never want to see the name Samsung on anything I ever own again but  i digress

    If they’d just fix the issues, I’d love this phone, but but my experience with refurbished phones has been, negative, so I guess I’ll wait

  90. F Taylor says

    I’ve had my Thunderbolt since April, I immediately downloaded the widget (Its called LTE on/off) to turn 4G off, the 3G on this phone is plenty powerful and for big downloads i just use wifi. the only issue besides the reboots and GPS that takes 5 minutes to find you that i have is the weather widget, I see few people mention it but one of the problems the update was supposed to fix is the HTC weather widget.  The weather info would just disappear after a few minutes.  The update didnt even fix that.

    As to the battery, I bought 2 batteries and a charger from amazon for 20 bucks.  And i just swap batteries when it gets into the red. A penny fits in the slot to open the phone’s back cover perfectly.  (I refuse to pay $50 for an extended battery that should have come with the phone, if I need to spend money to improve battery life, neither Verizon nor HTC will profit)  

    One thing that nearly doubles my battery life is the HTC radio widget. When Im not using the phone for a few hours I push the widget button and that shuts the radio off (calls and text messages arent effected)

    Even just 2 hours with the radio off can add HOURS to the battery ( because all the apps can’t transmit data, that kills the battery almost as much as 4G)

    Everyone’s different (Skype and Hulu hold slight interest to me personally) But besides these issues, im pretty happy with my 1st Verizon phone, after leaving behind Sprint and the Samsung Moment and Intercept, 2 phones that never should have seen the light of day and made me never want to see the name Samsung on anything I ever own again but  i digress

    If they’d just fix the issues, I’d love this phone, but but my experience with refurbished phones has been, negative, so I guess I’ll wait

  91. F Taylor says

    I’ve had my Thunderbolt since April, I immediately downloaded the widget (Its called LTE on/off) to turn 4G off, the 3G on this phone is plenty powerful and for big downloads i just use wifi. the only issue besides the reboots and GPS that takes 5 minutes to find you that i have is the weather widget, I see few people mention it but one of the problems the update was supposed to fix is the HTC weather widget.  The weather info would just disappear after a few minutes.  The update didnt even fix that.

    As to the battery, I bought 2 batteries and a charger from amazon for 20 bucks.  And i just swap batteries when it gets into the red. A penny fits in the slot to open the phone’s back cover perfectly.  (I refuse to pay $50 for an extended battery that should have come with the phone, if I need to spend money to improve battery life, neither Verizon nor HTC will profit)  

    One thing that nearly doubles my battery life is the HTC radio widget. When Im not using the phone for a few hours I push the widget button and that shuts the radio off (calls and text messages arent effected)

    Even just 2 hours with the radio off can add HOURS to the battery ( because all the apps can’t transmit data, that kills the battery almost as much as 4G)

    Everyone’s different (Skype and Hulu hold slight interest to me personally) But besides these issues, im pretty happy with my 1st Verizon phone, after leaving behind Sprint and the Samsung Moment and Intercept, 2 phones that never should have seen the light of day and made me never want to see the name Samsung on anything I ever own again but  i digress

    If they’d just fix the issues, I’d love this phone, but but my experience with refurbished phones has been, negative, so I guess I’ll wait

  92. F Taylor says

    I’ve had my Thunderbolt since April, I immediately downloaded the widget (Its called LTE on/off) to turn 4G off, the 3G on this phone is plenty powerful and for big downloads i just use wifi. the only issue besides the reboots and GPS that takes 5 minutes to find you that i have is the weather widget, I see few people mention it but one of the problems the update was supposed to fix is the HTC weather widget.  The weather info would just disappear after a few minutes.  The update didnt even fix that.

    As to the battery, I bought 2 batteries and a charger from amazon for 20 bucks.  And i just swap batteries when it gets into the red. A penny fits in the slot to open the phone’s back cover perfectly.  (I refuse to pay $50 for an extended battery that should have come with the phone, if I need to spend money to improve battery life, neither Verizon nor HTC will profit)  

    One thing that nearly doubles my battery life is the HTC radio widget. When Im not using the phone for a few hours I push the widget button and that shuts the radio off (calls and text messages arent effected)

    Even just 2 hours with the radio off can add HOURS to the battery ( because all the apps can’t transmit data, that kills the battery almost as much as 4G)

    Everyone’s different (Skype and Hulu hold slight interest to me personally) But besides these issues, im pretty happy with my 1st Verizon phone, after leaving behind Sprint and the Samsung Moment and Intercept, 2 phones that never should have seen the light of day and made me never want to see the name Samsung on anything I ever own again but  i digress

    If they’d just fix the issues, I’d love this phone, but but my experience with refurbished phones has been, negative, so I guess I’ll wait

  93. F Taylor says

    I’ve had my Thunderbolt since April, I immediately downloaded the widget (Its called LTE on/off) to turn 4G off, the 3G on this phone is plenty powerful and for big downloads i just use wifi. the only issue besides the reboots and GPS that takes 5 minutes to find you that i have is the weather widget, I see few people mention it but one of the problems the update was supposed to fix is the HTC weather widget.  The weather info would just disappear after a few minutes.  The update didnt even fix that.

    As to the battery, I bought 2 batteries and a charger from amazon for 20 bucks.  And i just swap batteries when it gets into the red. A penny fits in the slot to open the phone’s back cover perfectly.  (I refuse to pay $50 for an extended battery that should have come with the phone, if I need to spend money to improve battery life, neither Verizon nor HTC will profit)  

    One thing that nearly doubles my battery life is the HTC radio widget. When Im not using the phone for a few hours I push the widget button and that shuts the radio off (calls and text messages arent effected)

    Even just 2 hours with the radio off can add HOURS to the battery ( because all the apps can’t transmit data, that kills the battery almost as much as 4G)

    Everyone’s different (Skype and Hulu hold slight interest to me personally) But besides these issues, im pretty happy with my 1st Verizon phone, after leaving behind Sprint and the Samsung Moment and Intercept, 2 phones that never should have seen the light of day and made me never want to see the name Samsung on anything I ever own again but  i digress

    If they’d just fix the issues, I’d love this phone, but but my experience with refurbished phones has been, negative, so I guess I’ll wait

  94. F Taylor says

    I’ve had my Thunderbolt since April, I immediately downloaded the widget (Its called LTE on/off) to turn 4G off, the 3G on this phone is plenty powerful and for big downloads i just use wifi. the only issue besides the reboots and GPS that takes 5 minutes to find you that i have is the weather widget, I see few people mention it but one of the problems the update was supposed to fix is the HTC weather widget.  The weather info would just disappear after a few minutes.  The update didnt even fix that.

    As to the battery, I bought 2 batteries and a charger from amazon for 20 bucks.  And i just swap batteries when it gets into the red. A penny fits in the slot to open the phone’s back cover perfectly.  (I refuse to pay $50 for an extended battery that should have come with the phone, if I need to spend money to improve battery life, neither Verizon nor HTC will profit)  

    One thing that nearly doubles my battery life is the HTC radio widget. When Im not using the phone for a few hours I push the widget button and that shuts the radio off (calls and text messages arent effected)

    Even just 2 hours with the radio off can add HOURS to the battery ( because all the apps can’t transmit data, that kills the battery almost as much as 4G)

    Everyone’s different (Skype and Hulu hold slight interest to me personally) But besides these issues, im pretty happy with my 1st Verizon phone, after leaving behind Sprint and the Samsung Moment and Intercept, 2 phones that never should have seen the light of day and made me never want to see the name Samsung on anything I ever own again but  i digress

    If they’d just fix the issues, I’d love this phone, but but my experience with refurbished phones has been, negative, so I guess I’ll wait

  95. F Taylor says

    I’ve had my Thunderbolt since April, I immediately downloaded the widget (Its called LTE on/off) to turn 4G off, the 3G on this phone is plenty powerful and for big downloads i just use wifi. the only issue besides the reboots and GPS that takes 5 minutes to find you that i have is the weather widget, I see few people mention it but one of the problems the update was supposed to fix is the HTC weather widget.  The weather info would just disappear after a few minutes.  The update didnt even fix that.

    As to the battery, I bought 2 batteries and a charger from amazon for 20 bucks.  And i just swap batteries when it gets into the red. A penny fits in the slot to open the phone’s back cover perfectly.  (I refuse to pay $50 for an extended battery that should have come with the phone, if I need to spend money to improve battery life, neither Verizon nor HTC will profit)  

    One thing that nearly doubles my battery life is the HTC radio widget. When Im not using the phone for a few hours I push the widget button and that shuts the radio off (calls and text messages arent effected)

    Even just 2 hours with the radio off can add HOURS to the battery ( because all the apps can’t transmit data, that kills the battery almost as much as 4G)

    Everyone’s different (Skype and Hulu hold slight interest to me personally) But besides these issues, im pretty happy with my 1st Verizon phone, after leaving behind Sprint and the Samsung Moment and Intercept, 2 phones that never should have seen the light of day and made me never want to see the name Samsung on anything I ever own again but  i digress

    If they’d just fix the issues, I’d love this phone, but but my experience with refurbished phones has been, negative, so I guess I’ll wait

  96. F Taylor says

    I’ve had my Thunderbolt since April, I immediately downloaded the widget (Its called LTE on/off) to turn 4G off, the 3G on this phone is plenty powerful and for big downloads i just use wifi. the only issue besides the reboots and GPS that takes 5 minutes to find you that i have is the weather widget, I see few people mention it but one of the problems the update was supposed to fix is the HTC weather widget.  The weather info would just disappear after a few minutes.  The update didnt even fix that.

    As to the battery, I bought 2 batteries and a charger from amazon for 20 bucks.  And i just swap batteries when it gets into the red. A penny fits in the slot to open the phone’s back cover perfectly.  (I refuse to pay $50 for an extended battery that should have come with the phone, if I need to spend money to improve battery life, neither Verizon nor HTC will profit)  

    One thing that nearly doubles my battery life is the HTC radio widget. When Im not using the phone for a few hours I push the widget button and that shuts the radio off (calls and text messages arent effected)

    Even just 2 hours with the radio off can add HOURS to the battery ( because all the apps can’t transmit data, that kills the battery almost as much as 4G)

    Everyone’s different (Skype and Hulu hold slight interest to me personally) But besides these issues, im pretty happy with my 1st Verizon phone, after leaving behind Sprint and the Samsung Moment and Intercept, 2 phones that never should have seen the light of day and made me never want to see the name Samsung on anything I ever own again but  i digress

    If they’d just fix the issues, I’d love this phone, but but my experience with refurbished phones has been, negative, so I guess I’ll wait

  97. F Taylor says

    I’ve had my Thunderbolt since April, I immediately downloaded the widget (Its called LTE on/off) to turn 4G off, the 3G on this phone is plenty powerful and for big downloads i just use wifi. the only issue besides the reboots and GPS that takes 5 minutes to find you that i have is the weather widget, I see few people mention it but one of the problems the update was supposed to fix is the HTC weather widget.  The weather info would just disappear after a few minutes.  The update didnt even fix that.

    As to the battery, I bought 2 batteries and a charger from amazon for 20 bucks.  And i just swap batteries when it gets into the red. A penny fits in the slot to open the phone’s back cover perfectly.  (I refuse to pay $50 for an extended battery that should have come with the phone, if I need to spend money to improve battery life, neither Verizon nor HTC will profit)  

    One thing that nearly doubles my battery life is the HTC radio widget. When Im not using the phone for a few hours I push the widget button and that shuts the radio off (calls and text messages arent effected)

    Even just 2 hours with the radio off can add HOURS to the battery ( because all the apps can’t transmit data, that kills the battery almost as much as 4G)

    Everyone’s different (Skype and Hulu hold slight interest to me personally) But besides these issues, im pretty happy with my 1st Verizon phone, after leaving behind Sprint and the Samsung Moment and Intercept, 2 phones that never should have seen the light of day and made me never want to see the name Samsung on anything I ever own again but  i digress

    If they’d just fix the issues, I’d love this phone, but but my experience with refurbished phones has been, negative, so I guess I’ll wait

  98. F Taylor says

    I’ve had my Thunderbolt since April, I immediately downloaded the widget (Its called LTE on/off) to turn 4G off, the 3G on this phone is plenty powerful and for big downloads i just use wifi. the only issue besides the reboots and GPS that takes 5 minutes to find you that i have is the weather widget, I see few people mention it but one of the problems the update was supposed to fix is the HTC weather widget.  The weather info would just disappear after a few minutes.  The update didnt even fix that.

    As to the battery, I bought 2 batteries and a charger from amazon for 20 bucks.  And i just swap batteries when it gets into the red. A penny fits in the slot to open the phone’s back cover perfectly.  (I refuse to pay $50 for an extended battery that should have come with the phone, if I need to spend money to improve battery life, neither Verizon nor HTC will profit)  

    One thing that nearly doubles my battery life is the HTC radio widget. When Im not using the phone for a few hours I push the widget button and that shuts the radio off (calls and text messages arent effected)

    Even just 2 hours with the radio off can add HOURS to the battery ( because all the apps can’t transmit data, that kills the battery almost as much as 4G)

    Everyone’s different (Skype and Hulu hold slight interest to me personally) But besides these issues, im pretty happy with my 1st Verizon phone, after leaving behind Sprint and the Samsung Moment and Intercept, 2 phones that never should have seen the light of day and made me never want to see the name Samsung on anything I ever own again but  i digress

    If they’d just fix the issues, I’d love this phone, but but my experience with refurbished phones has been, negative, so I guess I’ll wait

    • Jboogie1289 says

      And what difference would that make? I’ve complained and have an ongoing dialogue battle with HTC rep Eric (and that’s all it has been and probably will be is dialogue). All he has to offer is that he will “check” on an update and try to find out when one will be released for this thing. I can read forums and blogs to get this answer. Oh, and their other “soultion” was to go in and trade out a brand new phone that I purchased for a “refurbished” one, and from what I’ve read from others is that even those have the same crappy issues. Man, I’m so fed up with this bull it’s ridiculous. Last night I counted 4 reboots during a charge. Not Cool!!!!!!! And no, I’m not going to root my phone as this is the soultion to so many others. I didn’t by this to void my warranty or tamper with it in this fashion. I’m really getting done with HTC and this thing but what is the alternative, the LG isn’t near the Tbolt’s level and I’m just not impressed with the Samsung. Arghhhhhhh !!!!!!!!!!!!!!!!

      • Josspa1 says

        I’m in the same spot myself. You know though… My reboots seem to happen mostly, if not always, during charging too.

      • Josspa1 says

        It’ll get more attention if there’s a lot of people on there own support forum. They might even respond on their own forum. I doubt they’ll address anything on some other company’s forum. I also doubt they’ll recommend taking root access and doing your own upgrades.

      • Landogsxr04 says

        Well I understand da frustration u guys r going through. I got off the phone a few minutes ago with a vzw representative n told them how frustrated I was getting with the phone rebooting. She told me that they r working on an update to fix it and that it was going to be pushed out mid July she specifically said 13-14. Im hoping that its gingerbread n da fix to all these issues we having. So ima go by what she said n see what happens.

      • Landogsxr04 says

        Well I understand da frustration u guys r going through. I got off the phone a few minutes ago with a vzw representative n told them how frustrated I was getting with the phone rebooting. She told me that they r working on an update to fix it and that it was going to be pushed out mid July she specifically said 13-14. Im hoping that its gingerbread n da fix to all these issues we having. So ima go by what she said n see what happens.

  99. Dodele7 says

    SStop complaining. It’s a good phone, just minor issues, but it doesn’t take away that this actually is a pretty good phone. I do agree, though, that it shouldn’t have to be rooted to get the best out of it.

  100. NICOLECINCOTTA82 says

    I love that every issue listed applies to me because when I call Verizon and htc I am apparently an irrational lunatic for wanting a fix for those things cuz according to BOTH parties nobody’s calling about those issues… Just ME

  101. droid wins says

    The thunderbolt is great. I live in an area with 4g and I think the reboot problem happens almost never when I am on 4g.

    The battery does suck, but there are easy ways to combat that problem.
    1- turn your screen brightness down
    2- when you know your not in a 4g area, turn your 4g radio antenna off. Open the phone and type *#*#4636#*#* which takes you to a screen about the phone. Click on phone information, scroll down, click on the cdma auto prl….that turns it only to 3g. There is an app that opens the phone info screen too instead of typing in the symbols and numbers.
    3- turn to airplane mode for those urgent battery saving moments.

    Overall the phone is awesome. The kickstand is so useful. The service is outstanding. Android operating system rules over iPhone. iOS 5 update is what Android had from the beginning.

    You’ve got to remember that every phone has pros and cons.

    Droid and Google are taking over the world. I’m in.

  102. Boit says

    Most of the whiners here are kids that have no clue how to use a phone that Mommy and Daddy bought for them to help them fit in. I have never had a problem with my Bolt – not battery issues, or connection issues. The only thing I dislike is the Bloatware. Granted I live in a 3G-only area, but really this phone kicks the crap out of any other phone I have seen to date.

    • Billy says

      This is one of the more ignorant posts I’ve read to date.  The reboot issue is related to 4G coverage.  If you are in a 3G area, consider yourself lucky.  I had no issues with mine rebooting until they added 4G coverage to my area.  My TB was rebooting several times a day until I disabled the LTE network manually.

      The TB is an excellent phone that is having teething issues.  I’m very hopeful an update is released soon.

        • DavidF says

          I live in Manhattan which is a very heavy 4G area, I’ve owned the Tbolt since day one and have never rebooted. Only complaint is battery life but after disabling Blockbuster updates and calibrating battery I get about 30% longer battery life.

  103. Ynotforaday says

    Just root your thunderbolt like I did & put 2.3.4 & gtalk 1.3 from market then you’ll have to wait for a fix for the ffc to be turned back 90 degrees. Other than that I couldn’t be happier coming from a dinc.

    • Jane says

      wouldnt even have a clue how to root it. I think most people wouldnt. plus it voids the warranty

  104. J.R. says

    I am tired of the device rebooting while using it.  Almost every time I pick it up I am prompted for the SIM PIN which indicates a reboot.  With no real time frame of a fix, I will be picking up a Charge to replace it since I have had good luck with Samsung in the past – too bad the Charge was not out when I was shopping.  Only complaint is that Samsung updates might actually be less with the Charge than the ThunderBolt, but if a device not not function well I guess the frequency of updates does not matter.  I will probably never look at HTC again.

    • Jayden says

      I’m the same way with Samsung though… I’ve gone through 2 brand new and 3 refurbs in a 3 week span… just a garbage phone, and I will never even consider buying them, LJ, or Motorola phones ever again.  HTC I think is my last option other than an iPhone :/

  105. Ler56 says

    Hey guys. I dont mean to bring bad news, but today I spoke with Verizon Tech support about the rebooting issue and GB 2.3.4 release. He told me that some HTC Techs have tried out the fix (their update) and discovered more bugs. This will hold the update for several weeks, so they said not not count on a update at least until mid-July (non-specific, as usual). Sucks ass, but I guess I prefer for them to fix the new bugs that were discovered before they release the update so we don’t get more problems…

    • E_r says

      Yea I called today and they told me the same thing:( but I’m with you. I’d rather have the bugsvfixed before they release another update. They better give us some extra stuff with this update for waiting so damn long! Like some Sense 3.0 features that were promised to come to the TB “soon”

  106. Konaman The First says

    I am an ex-iPhone owner and this has been so far the worst tech move I have done my whole life. To start with the GPS doesn’t work, the front camera doesn’t work either. Multiple reboots at any time AND constant self deletion of data, pics and songs from the SD card that shows malfunctioning since day one. Of course customer service keeps saying that there is nothing wrong with the phone anfitriones that the “few’” bugs will be fixed soon. I am traveling now but when I get home I am going back to iPhone 4 no matter if it is already an old technology or not

  107. Silence says

    My ThunderBolt must be the best. I have virtually none of these problems. I’m in love with this phone. I only have the hotspot problem and that’s no biggie. The lack of 2.3 is beginning to irk me though.

    • Alejovet says

      My first smart phone was a blackberry storm, was full of issues, but those got fixed slowly, the phone was not great, but I did get it because the iPhone was not coming to Verizon yet and these seemed to be the closest thing to it (-no way-), after my two years, ther was no iPhone yet, and I got an used incredible, just because my storm was so outdated and slow, and I bought it thinking it was just another phone, it turned out to be amazing, and then I started to forget about the iPhone…I bought one of the first iPhones in CT…for my wife, and I kept my incredible until. Got a thunderbolt, no issues so far, I agree with the design flaw on the battery, and also is a little too big for my taste, but otherwise is as good as my incredible and has 4G, which is amazingly fast (where I can get it), no reboot, gps is fast, no hotspot issues on 3G or 4G. I might have the only good thunderbolt, and I am thinking in rooting the phone just to improve battery life, sorry for the iPhone lovers, but I just see it as a good mp3 player that make phone calls and looks cool, for the real world and the people that likes freedom, and don’t want to pay to have a different icon or a ringtone, android is the answer, and still, iPhone is a good phone, but not for me…

  108. Pokemom457 says

    HTC emailed me answering my problem with booting the phone in safe mode. shut it down and when you restart and see the HTC quietly brilliant screen hold down the volume (like your lowering it) while it boots up. The only problem is half your apps are gone and you can’t do much but make a phone call. Some resolution. I only have 3G here and my battery still dies super fast. plus some things dont work and it shuts itself down all the time. I also have an issue with the screen dimming or disappearing all together when on a call. How the hell are you supposed to hang up? This is rediculous, to pay this kind of money for a half assed product. These issues should have been worked out before market sales

  109. Lou Pitschmann says

    Thunderbolt is my first smartphone. Here in Cleveland, Ohio we have 4G almost everywhere. I, too, downloaded the update and started having rebooting issues. After some battery and card removal fix by Verizon customer service and no real end to the rebooting, I am having them send me a refurb Thunderbolt. However, after reading on this forum about the reboot issues with the refurbs I wondered whether I should trade my new phone for a refurb.
    I called HTC customer service and was advised to keep my new phone as the 2.3 update (whenever we see it) will fix the rebooting and other issues. I don’t use my phone for business so I’m not greatly inconvenienced by the rebooting. Not having any other issues.
    I went from 0G to 4G so I’m please with the speed and capability of this phone.

  110. SalvorHardin says

    Another thing that also seems to show how incompetent this HTC/Verizon duo seems to be is why couldn’t they have done an update that simply back-leveled it to the stock version of the software that while it wasn’t perfect I was very satisfied with it and really didn’t have any reboot issues in the month that I used it.

    It wouldn’t require any new code development; just create a package to update the software to the previous version and thousands of hours and dollars could have been saved.

    Instead they are desperately trying to patch over their problems and they can’t get the bugs out. And they already have an existing code base that they could have used that had only minor problems.

    Again I blame Verizon just as much as HTC (if not more) for this.  So while HTC developed this buggy MR1 update, Verizon apparently never tested it and after many users started experiencing the reboot problems still had MR1 on their software update site weeks later (and it may still may be available today since new users seem to be reporting the problems). And again Verizon should have worked with HTC to develop a back-leveling software update that would have temporarily resolved the problem until they could get a decent update out that would have given new features and fixed the minor glitches the stock version had.  (without introducing major new problems!!)

  111. Bro_cinco says

    After arguing with HTC, over email/phone, i did what everyone should do! i rooted my TBolt and put a custom ROM and Kernel on it! this helped out Drastically! it went from a piece of crap to a decent phone. 

  112. Paul says

    The posts about Verizon’s customer “service” make me SOOOOO glad I am not their customer any more.
    Think about it – after Verizon sells you a new phone, why should they bother to upgrade it? They don’t get any more $$ for distributing a newer version of Android.
    Nope, they want you to get so frustrated that you buy ANOTHER phone! They will screw around making promises from now till Doomsday, but the ONLY reason they will push out an upgrade is to avoid bad PR.
    Ever wonder why it took so long for Verizon to get the iPhone? Simple – Apple won’t settle for Verizon’s usual garbage, but insists on keeping control of upgrades. Oh, and no bundling of Verizon’s trashware with iOS.

  113. Juan Valdez says

    From Verizons website….

    It has been almost 2 months since the HTC Thunderbolt received an update that started causing an overwhelming number of random reboots for users.
     The last 6 or 7 weeks have been extremely frustrating to owners who
    jumped on this device thinking it would be kept up-to-date, bug free,
    and with the most current of Android operating systems.  So far that
    hasn’t necessarily been the case, but there may be a tiny light at the
    end of the tunnel.  An update has been readied by Verizon that should at
    least fix the reboot problems that you all have been experiencing –
    it’s not Gingerbread (Android 2.3) though.

    It should be available to pull at 8PM Eastern and will bring a number
    of fixes, plus that desktop dock app that we are expecting to see when
    the Incredible 2 receives GB next week.  And hopefully this means that 2.3 is just around the corner.

     

    • Landogsxr04 says

      Downloading my update as we speak guys but I don’t think its gingerbread. Lets see what happens next!!

      • Ler56er says

        Please post back guys and let me know if it fixes the reboot issue, and please let me know of any other changes you notice(: thanks!

        • Guest says

          Downloaded it last night, so far no reboots for me. When my phone started up instead of showing Thunderbolt followed by the storm cloud and staying like that until it fully booted, The word Thunderbolt stayed and it had a different looking font. Seemed to take less time for me though to fully boot up. Connectivity seems to be a little better as well. The 3G icon near the top right of the phone has a different look as well. But yes anonymous the update changes the icon for the mobile teethering but it also gets rid of the free mobile hotspot. It does add some verizon bloatware but it also adds my verizon so you can see how many minutes you have used, your texts and web surfing/data which can help for new people who have to use the data cap. If you had the unlimited data plan before the 7th you will be grandfathered in as still having unlimited. I checked my account and I still had unlimited data and texts.

        • Guest says

          Downloaded it last night, so far no reboots for me. When my phone started up instead of showing Thunderbolt followed by the storm cloud and staying like that until it fully booted, The word Thunderbolt stayed and it had a different looking font. Seemed to take less time for me though to fully boot up. Connectivity seems to be a little better as well. The 3G icon near the top right of the phone has a different look as well. But yes anonymous the update changes the icon for the mobile teethering but it also gets rid of the free mobile hotspot. It does add some verizon bloatware but it also adds my verizon so you can see how many minutes you have used, your texts and web surfing/data which can help for new people who have to use the data cap. If you had the unlimited data plan before the 7th you will be grandfathered in as still having unlimited. I checked my account and I still had unlimited data and texts.

      • Cameron says

        I tried downloading the update but got a nice little “ERROR SERVER NOT AVAILABLE” pop-up. Gee, why am I not surprised? This entire phone is a trainwreck of an error.

    • Ler56 says

      Thanks so much for posting! Is there any idea at all when we will receive Gingerbread? And I am supposed to get thi phone next week (by mail), will it have this update installed already?

  114. Truaj79 says

    Very DISAPPOINTED this cell is A$$ they should never let these off the shelf . Broken promises, no 4g, why the front cam????? Can’t even use it. This HTC gave us lemons!!!!

    I’m done!!! See ya HTC / Verizon, going to hit up Sprint or AT&T

  115. SwtKimmie says

    I still love my Thunderbolt! I’ve not had any of the major issues anyone is talking about. Battery life could be better, but all android phones have pretty bad battery life for the most part. My phone is rooted and I have android 2.3.4 and its awesome! Even have sense 3.0. As I didn’t have the problems before, I really have no problems now. The phone works wonderfully and is smooth as butter! I suggest everyone root your phones, you will be satisfied. (It does void your warranty, but if you come across a problem, you can un-root to take it in to VZW). 

  116. Kate Sanders says

    I love this phone. Yesterday was the first time I had a reboot issue but it was storming pretty bad. I have all the apps I want and use including SKYPE and NETFLIX. It’s extremely fast. I charge the battery nightly and it lasts all day. I wish it would last longer but I’m ok with it. I’ve never been under 3G and unless I’m in the city downtown I don’t get 4G. I traveled to Southern Kentucky two weeks ago in the boonies and did not lose service or WIFI. That to me is a big plus!!!

  117. Gtwstuff says

    I love the phone, but agree with all mentioned issues above. I also cant believe they baited us with a long awaited gingerbread update only to find out they slammed the door on our hotspot app. How very rude. Many of the people bought this phone understanding it was verizons flag ship 4 g phone. We knew we would be used as ginny pigs, but expected something in return. We have been scewed. I personally an concidering dropping verizon and htc . Sprint is looking better every day.

  118. Dfragmentor says

    My Thunderbolt is 100% perfect! Rooted it on the second day and got all kinds of goodies that make it so amazing. Battery life is great. Don’t leave your programs running the back ground.

  119. Just me says

    I waited for so long for the update to come out especially
    since I was looking forward to use Netflix on my phone that eventually, like
    some other users, I ended up rooting my phone. Now I get to watch my precious
    Netflix and other goodies of a rooted phone. My big disappointment after all
    that is that after we are able to watch Netflix now Verizon decided to cap
    their data plan. I mean… What the hell? I’m I the only one that feels this
    way?

  120. David says

    I’ve had my Thunderbolt since the end of April and 2 weeks later, after the 1st software update, I started getting the random reboots (sometimes as many as 7 in a day).  I called Verizon and they sent a replacement phone. I’ve had multiple since.  I’ve NEVER had a Verizon rep refuse to replace the phone once I went through the appropriate diagnostic steps  – including several factory resets.  

    After the latest software update, while the random reboots appear to be history the phone randomly freezes, though much more intermittently than the rate of reboots.  A replacement phone arrived today.  Verizon offered the opportunity to switch to the LG Revolution of the Samsung Charge, after investigation of both phones I elected to stay with the Thunderbolt for the following reasons:

    * Does voice and data concurrently with 4G off (or in a 3G-only area)
    * Has more RAM than the Charge
    * Has a larger SD card than the Revolution and a faster processor, too.
    * I prefer HTC Sense to the other User Interfaces (though this was not a decision point, merely a tie breaker)

    Pluses:
    The 1.70 update (July) appears to fix the random reboots and also is giving me about 20% more battery life

    Minuses:
    The 1.70 update wasn’t tested as well as it should have been introducing some other challenges including the freezes noted above and the NYTimes bookmark didn’t make it my update, neither did the tabbed apps and….

    Others have condemned Verizon in this thread.  Based on my experience, I can’t/won’t take the step. Every time I’ve called they’ve taken steps to work with me to address the problems. I don’t think I’m special, but I am always polite, courteous, and appreciative of their efforts.  I suspect if I didn’t behave that way I’d probably get less favorable treatment.  I don’t know that this last does or doesn’t apply to others, all I can do is relate my own personal experience.

  121. Doodz66 says

    The phone will slow down while texting so bad that it will be filling in letters while you are several words ahead. There are way too many demo apps that can’t be removed and today it rebooted three times while I was trying to text someone. I want to smash this phone to pieces. My Droid 1 was faster than this in all ways. They speed up the processor, but them load a bunch of crap on kindof like Microsoft does that negates any hardware improvement. I went to my local store and said I was tired of it and the guy got on the phone with a technician and the technician told him that he has a Thunderbolt and it had the same problems and that he had gotten the new patch and it fixed it and that the patch would soon go public, so I am patiently waiting.

  122. Lemmy_Caution says

    Hmm – the last OTA helped battery life considerably – at least w/4g. However:
    1 phone often pauses for up to 60 sec before dialing (that’s as long as I’ve waited – usually I dump the call)
    2 phone locks up on incoming calls. I’ve tried to isolate this to an app to no avail as the rep said: “Oh, that’s ALWAYS an app conflict”….what’s the point of a smart phone without apps?
    3 phone sometimes becomes slow to respond and gets very hot. Pulling the battery resolves this though I haven’t had to do it since last OTA
    4 Most annoying is the lack of Gingerbread and the irritation that I paid for a number of features that aren’t available.

    Hopefully the Bionic will have Gingerbread, fewer bugs and will not be too horribly expensive w/o contract. I’m glad I didn’t wait given the continuing ‘it’s going to be here in another month’ scenario.

    • Michael Jorgensten says

      How do you know Motorola’s have way more issues the HTC in general I sell them I know. Also if your phones slow then you need to clean it out its user error not phone when it’s slow

    • Michael Jorgensten says

      How do you know Motorola’s have way more issues the HTC in general I sell them I know. Also if your phones slow then you need to clean it out its user error not phone when it’s slow

  123. Emiley Mason says

    i have a question, i got this phone in may and i have had so many problems with it. and verizon cant fix any of the problems. its now august and i am very unhappy with this phone will they let me exchange it for the iphone 4 even though the 30 days is way up????

  124. Evergyro says

    I’ve being with the HTC TB for 2 weeks already and I miss my Droid X.
    The only thing better than the Droid X is the 4G connectivity and maybe the arrows that allow you to go between words.

    Problems:
    *The battery is a joke. Unplugged at 8am and battery almost gone by noon, without even using the internet.
    *Some applications have a random way to press enter, some will show the back arrow lit to let you know that’s what you press for enter other applications wont. Like the ebay application, is a pain in the butt to get the browser to search for something.
    *Sometimes when replying or sending a text message, it will go to the wrong person. Completely annoying!

    I’m thinking about sending it back for a replacement or a new model. I think I already passed the 7 days for returning it. What a hasle :-(

  125. noz says

    Mines only rebooted maybe twice since I got it in April (i think) yea the battery is horrible but if I keep the 4G off it helps. I love Android would never switch to an iPhone over an HTC issue I’d go back to the MOTO droids. Other than that the only problem I have is sometimes the stock messaging app sends txts to the wrong person. Im satisfied with the phone I don’t really need Skype video chat. But I would like gingerbread for netflix

  126. Curthellonwheels says

    It’s the worst phone in history of smart phones. Never again! Sending this from my deactivated I phone 3GS from AT&T through wifi. Forget verizon and there crappy thunderbolt I only switched cause everyone is on there network and what a mistake. There coverage sucks! Can’t wait to be back in blue! Verizon is a over priced trend that sucks! I sent this from my AT&T I phone cause it worked where verizon didn’t nuf said!

    • Silky Jorgensten says

      HTC Eris or bb storm was way worse what about the vortex haha not even close to the worst

  127. Jr58627 says

    My first droid was the thunderbolt . It sucks , slow and it lags a lot. I randomly text the wrong person . Reboots on its own . It sucks . I’m going back to Apple. You suck droid. How the hell does flip stand work when you got it on the wrong side ? Pretty retarded when you can’t charge your phone with the stand open . Can’t return it back cause this phone sucks . Way to go HTC

  128. Silky Jorgensten says

    Do u want some cheese with your wine wow the reboot issue has been fixed and GB well that’s on Google they haven’t found a stable update. But its free and to expect them to update right now or whatever is BS. The phone isn’t perfect but then again I haven’t seen droid that is also learn how to adjust settings so your battery life is better mine last 1 and a half to 2 days also netflix works amazing. With the last updated fix the hot spot as well quit whining

  129. Estooksbury says

    I love my thunderbolt it rests once a month maybe. Couldn’t ask for a better phone.

  130. Lauren Julius says

    I got my Thunderbolt around 4/25. I’ve had nonstop problems. The “4G” is slower than my brothers 3G incredible from vzw. It sill reboots on its own to this day. You cant use hulu or netflix, what kind of crap is that? The keyboards doesnt work half the time and i have to turn the screen off and wait a minute before it works. I can never use any of the gps services, they all tell me im down the road, which isnt that bad, but it doesnt recognize and find ANY addresses, even my house! The worst problem is this.. i have no idea what it means maybe someone can enlighten me.. I go to turn my phone on after turning it off for an hour to three hours while at work, and i get a white screen, and the option to choose , reboot, fast reboot, recovery, factory reset, and a couple others i cant remember, in bright different colored texts, and three of the droid green guys at the bottom riding a skateboard. i have to choose one of the options or take out the battery. Soo , first i choose reeboot, nothing, then recovery, and i get a black screen with a picture of my phone and i exclamation mark in a red triangle on top. It does nothing so i have to take the battery out. Im so scared my phone is just no gunna work anymore when that happens. has anyone else gotten this??? I havent gone to vzw yet because i work so much and when i do get the time off i dont wanna spend it bitching for a new phone and end up with nothing.

  131. Crash says

    I find it interesting that Droid 3 users as well as the Samsung Charge users are experiencing the same reboot issue. I’m thinking this must be a network issue – not a handset issue.

  132. Bergerrm84 says

    My thunderbolt has issue with the weather and time on the home screen. It will just change randomly to different time zones.I can’t connect to WiFi . The navigation never worked atleast the Google version. Now I’m getting error messages forcing me to forclose .Im disappointed with the thunderbolt BTW its the second one I’ve had . Verizon recommended I change it out thinking it was a device issue. I hope they get the kinks out soon? I hope I’m not Stuck with this device acting up like this .

  133. Terteryandds says

    I have additional issues with HTC. 5 phones (3 thunderbolt and 2 incredible two) later HTC still has issues with wifi, and radio connection for phone use among other issues. I believe HTC is a poorly made phone and I would avoid it like the plague.

  134. xicko says

    I love my thunderbolt. I get 4g all the time unlimited hot spot. ESPN works perfect to watch games. And I only pay less than $90. I did go through some upsets with the update in march but after receiving a few refurbished phones Verizon was nice enough to send me a new one. I have gone through Sprint and at&t and I myself would prefer Verizon.

  135. Thunderbolt says

    Received phone first day & could not activate! Return to Verizon store & replaced phone. 2 days later phone is not responding and rebooting every 5 mins. Removed battery & reset phone back to original settings. Still same issue & will be going back to Verizon today. Obviously HTC has some major issues with this phone! Not happy!

  136. Thunderbolt says

    Received phone first day & could not activate! Return to Verizon store & replaced phone. 2 days later phone is not responding and rebooting every 5 mins. Removed battery & reset phone back to original settings. Still same issue & will be going back to Verizon today. Obviously HTC has some major issues with this phone! Not happy!

  137. Edman24365 says

    Whoever is in charge of the thunderbolt at HTC seriously ruined a potential star phone. I anxiously awaited this phone back in January and I wish i would have got the iPhone4. My 3gs at least did what it was.promised to do.

    The bugs that have plagued this phone are a shock to me. Verizon is to blame also, as they blame HTC, and continue to promise and not deliver.

    One thing I never anticipated was having people receive random texts from my phone number, which were never sent according to my phone, also people receiving my texts, but coming from a 16 digit number that didn’t make sense.

    And shame on Verizon for making us pay to activate and use the voicemail option on the phone…I had that for free at AT&T

  138. Sarinaathenna says

    I have had to have my Thunderbolt replaced 4 Times in 8 wks . 3 of those times have been in the past wk alone!!!! It’s beyond frustrating to say the least! I feel like they ripped me off and im sick of switching everything over and having to start over w a new defective devise constantly!! Ugh I bought mine the end of March in hopes of an amazing phone i was led to believe it was!!! Its total junk !!!

  139. Foodshmooze says

    locks up and slows down constantly needs fast reboot phone calling is slow when using internet stream or navigation . Battery life is 25 minutes with internet on. And those are the good things!

  140. Mkmosley1987 says

    I have had my tbolt for about 6 months now and not one problem. My brother-in-law just bought a droid x2 and he said after using my phone his sucks…ok so the Skype don’t have video chat….really how much would you use it.

    • Krnsh says

      I have business contacts I Skype with daily; and relatives deployed overseas that can contact me 24/7 and use Skype and video to do so.

  141. Alyssamuh says

    I got mine in March and I have had so many problems. My phone almost never finds 4G so I keep it on 3G so I can have a little more of it’s short battery life. And last week I had to do a factory reset because the Verizon people did not know why my phone was not receiving texts. Now it will not receive them again! I am very disappointed, but I do not want to pay $400 for a different HTC phone.

  142. K0rnd0g2010 says

    I’ve liked it so far a few problems but I’m not use to it yet. I like it more then the Moto Droid phones but i want 2.3 on this bad ass phone.

  143. Vnvet72 says

    As far as I’m concerned, anyone boasting how wonderful the TB and Verizon is working out must work for the carrier. I truly feel there needs to be a class action of monumental proportion against the carrier for NOT taking care of the customer first by 1-either demanding the HTC not sell any product with inherent defects and 2-making the customer go through unnecessary hoops by wasting their time which they are not being compensated for.  I took my TB to the Verizon store a week ago and was there for 1 hour and 50 minutes while a totally inept person struggled through all the BS of reboots and updates that did absolutely nothing to solve my phone issues which are : phone shutting off, called party cannot hear me, saying I’m breaking up OR my voice sound “mechanical” ??? WTF is that ? I have been on the Android forum reading about others and their known issue and it is stated by one individual “should root the phone”.. Well, I don’t know yet what all that will accomplish nor do I know if it will negated the warranty ? First though it will but then again, many performance pluses to rooting are indicated so I will investigate that before I SxxT CAN the TB, Verizon and switch to SPINT..

  144. Blmaxwell says

    Having all issues described in article above. Adding problems with data connections. Frequently getting pipeline broken errors, cannot retrieve data, cannot process action at this time, slow internet speeds comparable with old dialup.
    Wish I had waited for Bionic.

    • Davis says

      Gingerbread (Android 2.3.4) was released last week. If you haven’t updated, it would be worth the effort. It has resolved most of the challenges I had with prior updates. 

  145. Silviananis says

    Been having problems since I got it from rebooting, phone turning off while I’m having a conversation, sending text messages to wrong people and my present one is calling people from my phone book without me dialing and the phone been locked. What should I do? Am I stuck with this phone for 2 years?

  146. Ryan E Burns says

    Anyone else have the problem with 4g randomly not working? How about sending a text to my mom and it goes to my dad. Verizon is zero help to any of these issues.

    • Captrichc says

       yeas the random text switching happens to me…. come and go……. but the battery life is my chief complaint.

  147. Dissapointed says

    I assumed this October update would improve things finally; but it has not – and in my desire to get the phone I paid retail.. what a dissapointing wreck.

  148. Lauren says

    I posted a few months back with all the same complaints everyone else has. BUT… my phone was stolen a month ago, and when i called asurion insurance and paid $99 to get a replacement (whether it was new or refurbished, they did not tell me) it works absolutely perfect now! Battery doesnt seem as bad, gps works fabulously no problems at all, the 4g isnt as slow. I have netlix now, idk if that was an update fix or not though. NO random rebooting! Maybe most of the phones are just a bad batch and some dont mess up ?

  149. Chadjohnsondash says

    I’m experience with my HTC thunderbolt is good I haven’t had any problems ..for the ppl who have never get a phone when it first come out always wait a month or two like I did

  150. Captrichc says

    anyone having the issue that they are getting multiple repeat texts from the same person. like a hiccup or something.

    • Fyn says

      I have been getting he double texts sporadically since I got the Tbolt at its launch.  It has been occuring much less since the full Gingerbread update

  151. Skyyflyy36 says

    Im sorry but I love this phone. An amazing upgrade from the.shot Samsung Fascinate. So glad I got the TB <3 its 100% better than the bionic if you have the extended battery, which is now free, as the battery would have been my only issue. I'm not complaining… Go thunderbolt:)

  152. Johndonohue007 says

    My headphone jack sucks!! I constantly have to move it around at the base to get full sound. I’ve tried several headphones, thinking it was a bad cord, but it still does it. I also have horrible call quality. I live in an area where Verizon has awesome service but the calls are all staticky, and everyone I call says they can hardly hear me!!

  153. Garycpo98 says

    I just received my second replacement in two weeks. This one will not rotate. I got used to my first Thunderbolt, and problems occurred, and they haven’t sent me a working replacement yet. Verizon doesn’t seem to care!

  154. tony tucci says

    all of the whining here is ridiculous, everything i have read shows me that everyone here deserves a piece of crapple. i have had this phone from day one, never had a problem with it everything i try works and worked from the first day. all i can say is USER ERROR go by a piece of crapple.

  155. Sherryann1013 says

    I am going on my 4th Thunderbolt since April! The first one the battery port came detatched, the second one the speaker blew so no one could hear me, now they just sent me my 3rd last Monday haven’t had it a week and the power button no.longer works. I have to plug the phone in to be able to turn the phone on. Verizon is making me try one more Thunderbolt then they want to give me a Samsung Chase I don’t want a Samsung I love the HTC I just want one that works this is getting so frustrating I’m about to try and go higher up! I pay my expensive bill every month and just think I should be able to get a NEW not refurbished phone by now! Well I will update wheny 4 th Thunderbolt this week :(

  156. Sherryann1013 says

    I just got my 5th Thunderbolt since last april last Monday this is the second this month. I have had so many different issues, blown speaker, to the phone just freezing. Verizon said this would be the last last one I would have to take and they would upgrade for free,they have been calling everyday since I turned this one on. Didn’t have any issues til today now the phone is freezing up and screen is not working. So tomorrow I’m back to Verizon they are pretty sick of me but I’m just as sick of them. I took my gtandkids on vacation last week hoping to use my GPS to get us around my phone week completely out half way thru the trip. In fed up and will not take another refurbished Thunderbolt!

  157. RDGINTEX says

    Other than the battery mine has been solid since the release. While I believe many posts represent valid complaints, I know that lots of the Jack A…. are their own worst enemy. If you want to install loads and loads of crap on your phone and expect everything to play nice get an Apple product and join the mindless masses. My teenagers have managed to screw up every computing device I’ve ever bought them (currently one Motorolla and one Samsung device). Learn how to factory reset like they and stop downloading all that garbage….It’s a tool, not a toy.

  158. G6t9x says

    When I got a new Thunderbolt the 32Gb Micro SD was not connected. One day after I git it the Verizon store I got it from offered a 16Gb as a replacement . NOT HAPPY NOW. I said no of course. When I came back after a little research and talked to a girl this time she pulled the SD card out and put it back in and it has worked almost perfectly since then EXCEPT – it did reboot once,.. . . . no other problems at all. Put that in your perfect world compared to anything else. I knew before starting that the battery life was a little short but I have a few chargers everywhere I go so that is not an issue. I can get a bigger battery for a lot cheaper online and maybe free from Verizon from what I’ve heard.

  159. Thunderbolt lover says

    I absolutely love my thunderbolt. I havent had any of these issues with mine so far, and even the battery in mine isnt that bad. I think the phone is sexy, runs super fast, and has fit all my needs perfectly. Love my phone so much!! Every phone has problems and coming from someone who used to have the iphone, I wouldnt trade it for the world!

  160. Yvonne721 says

    I am on my 3rd replacement HTC smartphone and it has not even been a year. That speaks for itself. Today at a corporate Verizon store I was told that they no longer offered that product . The phone was not cheap. We should be compensated on our next purchase.

  161. thecomputergenius says

    I also hate Verizon customer service and there policy.  I’ve had good luck with my bolt but thats not what this comment is about.  Verizon (unfortunately) has the best network and they know it.  with that in mind they don’t really care about customer service because they know the people who demand a network that doesn’t drop calls will stay (like I do.)  I never buy a phone from Verizon. I always get one at Best Buy and you can exchange and try out the phones for the first 30 days.  Best Buy also has a nice trade in policy so if you really don’t like the phone you might only loose half vs 100%.  I always buy outright and not on contract because it gives you that freedom.  I’m sure there are other stores than BB and I would agree to look at them because one thing BB does is a license check for every return to you do.  So you might want to check out Coscto Radio shack and make sure you interview the and look up the policies in (FULL DETAIL)  BEFORE MAKING THE PURCHASE.  Also the outright price of BB is more than Verizon but if you get the right guy they will do a price match for you.  It is there store policy to do it but not all managers will. ( As I said there are other stores out there I’m not so gun ho about Best Buy.  But it’s better than buying from Verizon.  

    I brought and returned 10 thunderbolts from BB until I found the one that I liked Yes I’m a little crazy but my hearing is messed up and I can’t have a bass sound.  Due to the quality control every phone that is made even though it might be the same model is different a little.  That goes for all industries. 

    I’m now on another phone the Droid Razr Unlike my comment I did buy this one at Verizon But I also knew what I was getting myself into ( and I don’t recommend it) I did it because of price and i was in a hurry)  I do however have a perfect thunderbolt as a backup at which I got at best buy.  Something in my mind made me want to be the first to have this phone. A problem I had with Moto is the volume rocker does not work when on the phone.  Verizon and Moto is not aware of the problem yet people are complaining.  I tried the max ( but the sound quality was crap so I went back to the razr.  My point and the manager told me this in a Florida  store (Broward County)  Verizon trains there people by saying every phone has an issue it’s a matter of selling the one the customer will live with.  And that is the society we live in today  God bless the 99% too bad I don’t think they will make a difference but it’s crap like these principals I can ‘t stand.  One might ask if I had such a good thunderbolt why didn’t I go back?   You are Well on my bolt I needed a screen lock if I held the phone on my sholder it would drop a call.  So it was a choice of that or the volume button not working unil I pulled it from my ear.  but I did give up battery life because I had an extended battry but Somthing really made me stick with a messed up phone.  

    Anyway like I said never buy from Verizon if you want backing or at least a 30 return policy with no limit.  and remember when buying a phone you will never get a perfect phone (like one should) But these pieces of junk are made in the rice patty fields of China.  There should be a law on quality but right now I’d investergate a phone just like you investergate buying your house because that is what I do.  

  162. Questioning My Thunderbolt says

    I dont quite have the same issues as the previous posts.

    I love soo many things about my thunderbolt..one major point being that its one of the only verizon phones that does voice and data on the 3G network i am located in. However, i am now on my 4th replacement phone. It seems after a month or two of use, my extended battery will fail and die, when it should have another 12 hours of juice. Then it wont come back on or the phone wont reboot properly. Ive done everything from replacing the charger to the battery to the phone. I really dont want to switch or pay for a different phone. What is the darn problem?

  163. Kdainty24 says

    It sucks this phone has given me nothing but problems the back light comes on all by itself ill be sitting at my desk with my phone next to me all of a sudden the back light turns on then it goes off then back on then off it freakin SUXS ASS!!!! Also batt life is horrible and text messaging is BAD sometimes I don’t get any messages my friends send me I’m like wtf??? This is my fourth thunderbolt and I’ve had it since it came out last year Verizon had to send me 3 diff phones new ones just cuz of the texting issues have they been solved HELL NOOO AND I’M NEVER EVER GETTING ANOTHER ANDROID AS LONG AS I LIVE AGAIN!!!! I recommend ppl out there don’t get an HTC they are horrible!! Can’t wait for the IPhone 5 this summer I’m getting it good bye to piece of crap thunderbolts!!

  164. Kdainty24 says

    Ohh and I’ve had to do numerous reboots and factory rests on all the thunderbolts they have sent me!! uhghhhhhh irritating!!

  165. Mdmd says

    I love my thunderbolt. I’ve had it since it came out and have not had any problems or replacements. Bad reviews come from people who don’t know how to properly use it. USER ERROR.

    • Mdmd_is_ignorant says

      This is the most ignorant comment I think I’ve ever read. Your good experience does not mean everyone with the same phone have the same experience you do. I am a very technical savvy person (I’ve been in IT for 20 years), and I HATE my Thunderbolt. I definitely feel cheated by HTC and Verizon. Every time I pull my phone out of my pocket, I dread the experience I’m about to receive.

      • JRowe says

        So this person may not be correct in assuming that everyone has a perfect phone but I will give them credit for one thing. They can spell and type. Most of the complaints come from people who can do neither. How can they expect to properly operate their phone when they can’t even type simple english. Too much phone for them I say. You think the Thunderbolt has issues, try the Pantech Breakout. Nothing but problems. Glad to have a Thunderbolt.

  166. Jay Gattis says

    I’m thinking about switching to Verizon (ditching Sprint – no LTE in my area and WIMAX is dead) and getting a used Incredible 2 to replace my EVO 3D.  Has HTC/Verizon solved most of these complaints about the phone by now?

  167. unhappy says

    Got my thunderbolt a month after release and have had rebooting and lag issues including the screen not turning, force closes, and random freezing which I have to lock the phone and then unlock to fix, happened twice during this post. Never buying another HTC I have no respect for a company that continues to sell such a horrible product. Quietly brilliant my a$$.

  168. Jared Gentry says

    I absolutely hate my thunderbolt. It picks up every noise but my voice. If someone opens a chip bag, runs water, or anything it blows the ear drums out of the other person. I absolutely hate the touchscreen, and i miss my blackberry tour with BUTTONS.

  169. Donna Blocher says

    I hate this phone. The texting is awful, if you have anything other than tiny child like finger pads, you will hit the wrong key. The battery is a joke. If you get on the internet or use an app it sucks the battery right down to nothing. I barely get a full day with minimal use. As soon as my times is up I am unloading this phone as quickly as possible.

  170. Buggsy4life says

    LOL wow u think i was the only one who had these problem with the thunderbolt….Hey at least it last u 4-6 hours shiet with me it only last me from: 1-2 hours only and to top it off i have send my phone for replacement 15 times lol….And now with the new update it got a little better but now i got problem playing games bc it keeps asking me to down lode Adobe Flash Player i did but still dont work…and im tired to keep going and talk to verizon and tell them my issue….So dont feel bad ppl… i know how u feel about this phone…Ill be able to change soon but I really dont know what it could be gd for me since i use my phone to teach a graphic desing class and Photocopy tech…So dont know what to try…

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