HTC Thunderbolt Issues Are Unacceptable

Yesterday, HTC ThunderBolt owners got two pieces of bad news. First, the Android 2.3 Gingerbread update that was supposedly coming out in Q2, the one that Verizon planned on getting out in late-June, failed to arrive. Second, Skype 2 rolled out without any official way of getting the long awaited video calling feature to work. And this is nothing new.

HTC ThunderBolt

The HTC ThunderBolt has been plagued with issues since before it launched back in March. Despite early warning signs, the ThunderBolt launched with great fanfare. Heck, we even came up with 10 reasons why it was a better device than the iPhone 4.

However, after being out for three months, it’s becoming apparent that it’s not the phone that ThunderBolt owners probably had in mind when they signed over two years of their life.

But I’m not here to criticize that decision. Who could have known that the HTC ThunderBolt would be in this kind of shape three months after launch?  What I am here to point out is that HTC ThunderBolt owners deserve better. They deserve better from HTC and they deserve better from Verizon. After all, this is Big Red’s first 4G LTE phone, one that was as, if not more popular than the Verizon iPhone 4.

I’m pretty sure that ThunderBolt owners never thought they would be carrying around a phone with so many issues three months after launch. If you are lucky enough to not have these issues, let me share the troubles of HTC ThunderBolt owners.HTC ThunderBolt

  1. Still No Gingerbread Love: I’m positive that back in March, ThunderBolt owners had no idea that they would still be without Android 2.3 Gingerbread this far down the road. Yes, it’s coming, but what other problems will it bring with it?  After all, it has to be an extremely tricky update if it has taken this long to arrive.
  2. Front Facing Camera without a Purpose – ThunderBolt owners expected the phone’s front-facing camera to have a point. Without Android 2.3.4 or Skype support, there really isn’t one.
  3. Reboot Issues – And I’m also pretty sure that ThunderBolt owners had no idea that they would be dealing with a random reboot issue that has been going on for nearly two months.
  4. Lack of Apps Means Defeats The Point of 4G: There’s no Hulu, no official way to install Netflix, no real reason for that 4G radio that’s planted inside the ThunderBolt
  5. The Battery – The battery life is atrocious and it’s not because ThunderBolt owners are misusing the phone, it’s because the ThunderBolt has a 1400 mAh battery. That’s small. Verizon sells a larger battery but that’s just more money that ThunderBolt owners shouldn’t have to throw away.
  6. A Broken Mobile Hotspot – More than a few ThunderBolt owners can’t hold a connection using the Mobile Hotspot application, one of the most intriguing aspects of the device.

Now don’t get me wrong. There are definitely ThunderBolt owners out there who love their phone and probably more than a few that haven’t experience any issues. But there is no denying that this phone has been a disaster for some people and that’s not the type of user experience that HTC and Verizon should be providing to any of their customers especially for a device of this magnitude.

I bet there are more than a few HTC ThunderBolt owners out there who are upset with HTC and Verizon and I have a feeling there are a few more that are regretting not waiting to at least see what the Motorola Droid Bionic has to offer. I know if I had bought it, the thought of returning it would have crossed my mind at least once and that’s an ugly thing.

How has your experience with the ThunderBolt been?