Microsoft’s great Free Windows 10 Upgrade Offer concluded last year. Still, every day thousands upgrade their devices to Microsoft’s latest operating system, looking for new features and modern fixes for everyday headaches that leaving Windows 7 and Windows 8 caused them. Most people think that Window 10 is a great operating system. Certainly, reviewers have praised it. They’d also acknowledge that Windows 10 problems are still something upgraders suffer through.
Some of these Windows 10 upgrade problems are widespread. Small amounts are actually due to users not understanding the Windows 10 upgrade process in the first place. Gotta Be Mobile has collected information and fixes for the upgrade problems that users are running into. We’ll continue to update them with new information as it arrives.
Windows 10 Upgrade Problems
- How to do a Clean Windows 10 Install
- Something Happened Error
- Windows 10 Will Not Run on This PC Issue
- Where to Find Your Windows Key
- Windows 10 Is Not Genuine
- You Are Out of Space
- Get Your Space Back
- Your Programs Are Gone
- Black Screen After Updating
- Windows Update Installation Failure 80240020
- Do a Clean Install After the Upgrade
- We Couldn’t Install Windows 10 0xC1900101 – 0x30018
- Internet Explorer is Missing
- Can’t Disable Updates After Upgrade
- How to Go Back to Windows 8.1 or Windows 7
- Poor Performance & Screen Flashing in Windows 10
- Broken Printers & Accessories
- Broken Start Menu
- Missing Free Upgrade
- Where to Download the Windows 10 Anniversary Update
- How to Install the Windows 10 Anniversary Update Manually
- Error Code 0x80070070 When Installing the Windows 10 Anniversary Update
Windows 10 Upgrade Problems: How to do a Clean Windows 10 Install
Microsoft hopes you’ll do an in-place upgrade of Windows 10 if you’re eligible. If you are eligible for a free Windows 10 upgrade but want to start fresh you can do that too by grabbing the Windows 10 Download tool.
Update: Unless you snagged a key before the offer ended, you can’t do a clean Windows 10 install for free.
Windows 10 Upgrade Problems: Something Happened Error
Even when users get Windows 10 running on their PCs, they are running into issues. Once issue that happens is simply being referred to as the Something Happened error. It’s called that because that’s what shows up on-screen.
Microsoft has a tool to automatically fix this issue and it is called the Windows Update Troubleshooter. If you’re an experienced user you can manually try and fix this with the Command Prompt by following these instructions.
Windows 10 Upgrade Problems: Windows 10 Will Not Run on This PC Issue
Some are reporting that the upgrade system tells them Windows 10 is compatible with their PC, but some devices don’t work. If that’s the case, go ahead and do the update anyway. After the update is finished, you can have Windows Update download any new drivers for the devices inside your notebook, desktop or tablet.
Windows 10 Upgrade Problems: Where to Find Your Windows Key
Doing a completely fresh install requires that you have your product key from the version of Windows that was on the PC before Windows 10. If you have Windows 7 or Windows 8 look for a sticker somewhere on your PC. If you are using Windows 8.1 the key may be embedded in your device. If that’s the cause you’ll need for the Windows product key that should have come in the paperwork for your device.
Windows 10 Upgrade Problems: Windows 10 Is Not Genuine
According to most estimates, there are millions upon millions of PCs not running a genuine copy of Windows 7 or Windows 8.1. If you get the Windows 7 is not genuine there’s very little that you can do for free.
Free Windows 10 upgrades are only being given to users who have genuine versions of Windows 7 and Windows 8. Genuine means that either the copy of Windows that came with your machine is directly from Microsoft’s hardware partners or someone purchased a copy of Windows directly from Microsoft and installed it.
Microsoft has purchasable versions of Windows 10 coming on flash drives in August directly from Amazon. These upgrade flash drives start at $119.99. You can also join the Windows Insider Program and get access to the upgrade free of charge. Of course, doing this gives Microsoft permission to put unreleased, possibly unfinished features on your device.
Windows 10 Upgrade Problems: You Are Out of Space
A big component of Microsoft’s Windows 8 push consisted of media tablets. Media tablets usually have a screen around 8-inches and don’t come with a keyboard accessory. They’re meant as video players, music jukeboxes and alternatives to small Android tablets like Kindle. Windows 8 media tablets often come with 32GB of storage, leaving users to store everything on a microSD card.
Users of Media tablets are finding that they just don’t have the space to download the free Windows 10 update. For those users, Microsoft recommends the Windows 10 Media Creation Tool and installing the upgrade on a USB flash drive. To connect your flash drive to your media tablet you’ll almost certainly need a MicroUSB to USB adapter like this one sold at Amazon for $5.23.
Windows 10 Upgrade Problems: Get Your Space Back
Every user who takes advantage of the free Windows 10 upgrade will notice that they have significantly less storage space than they had when starting the update. This is because Microsoft store’s the old copy of Windows for 30 days, giving upgrades the opportunity to go back if they don’t find Windows 10 acceptable.
Anyone who likes Windows 10 and doesn’t plan on going back can manually delete their old copy of Windows. Go to Settings. Now tap or click on System. Now tap or click on Storage.
Windows 10 Upgrade Problems: Your Programs Are Gone
Sometimes the Windows 10 Upgrade succeeds, but still leaves users with a bit of setup to get back to work. Before starting the upgrade, Windows 10 compiles a list of apps that need to be removed from each system before it can install Windows 10.
Once the upgrade has finished the upgrade, users can install the missing program again. Note that it was removed because Microsoft determined it wouldn’t work after the upgrade. You may find that after reinstalling it, it doesn’t work correctly.
Windows 10 Upgrade Problems: Black Screen After Updating
Some users taking advantage of the Windows 10 Upgrade are finding that after the upgrade has finished their device just gives them a black screen and won’t start.
Microsoft is still working on a fix for this, but there isn’t a way to avoid it right now. Worse, it seems that the issue is happening on multiple PC configurations. For now, we can only suggest using the back up utilities that came with your device and creating some external media back up before you start the upgrade in case this happens. If this happens and you live near a Microsoft Store, make an appointment with them to have your device looked at if you run into the issue. Some, reports, (like those from our comments) indicate that deactivating virus programs before performing the upgrade prevents this issue.
Windows 10 Upgrade Problems: Windows Update Installation Failure 80240020
In the past few weeks, Microsoft representatives have slowly begun to address some of the baffling error codes that users get when performing the Windows 10 upgrade. 80240020 is an error a growing number of people seem to get without explanation. Microsoft’s own support employees are recommending that people edit what’s called their registry to get Windows Update Installation Failure 80240020 fixed. Anyone who isn’t familiar with a registry already should definitely stay away from this.
You can find more details about the registry change to fix Windows Update Installation Failure 80240020 here. Again, this fix isn’t casual PC users. Messing with the registry can cause all sorts of issues.
Windows 10 Upgrade Problems: Do a Clean Install After the Upgrade
Anyone who has installed Windows 10 and activated it online can get a fresh install to get rid of any errors and cruft following the upgrade. Just use the built-in reset tool in Windows 10 Update and recovery.
Read: How to Reset Windows 10
Go to the Settings app and select Update & Recovery from the list of options shown. Next hit Recovery. From there, chose whether you’d like to keep your files where they are or cleanly install everything again.
Windows 10 Upgrade Problems: We Couldn’t Install Windows 10 0xC1900101 – 0x30018
Incompatible hardware and software are the leading cause of Windows 10 upgrade problems. Microsoft’s tools are supposed to tell you when you have a piece of software or hardware that won’t work in Windows 10, which they do. Unfortunately, it appears the tools don’t do a great job of predicting what apps will cause problems with the upgrade itself. One of these problems is Error Code 0xC1900101 – 0x30018, and it’s usually accompanied by the message, “We Couldn’t Install Windows 10.”
Microsoft says this is caused by an incompatible driver or security software. To fix the issue you first have to wait until your PC has returned to its previous version of Windows, which it’ll do automatically. Next the company recommends turning off your antivirus software, wireless internet, and any unnecessary extra devices.
Windows 10 Upgrade Problems: Internet Explorer is Missing
In Windows 10, Microsoft began moving away from Internet Explorer. The company is hoping that users will switch over to its new Edge web browser. You can still find Internet Explorer by using the search bar on the bottom left of the Taskbar to search for it.
Windows 10 Upgrade Problems: Can’t Disable Updates After Upgrade
Once you’ve successfully made it through the Windows 10 upgrade process, you might notice that there’s no place for you to disable updates directly from Microsoft. That’s not a bug, but a feature.
Microsoft wants to ensure that as many people as possible have the latest version of Windows 10. That includes virus definition updates, fixes and new features. To make that happen, the company is taking a page out of iPhone’s handbook. Windows 10 updates can be delayed, but can’t be turned off completely.
Windows 10 Upgrade Problems: How to Go Back to Windows 8.1 or Windows 7
Microsoft hopes that everyone will find the features in Windows 10 so useful that they won’t bother leaving. In reality, some folks aren’t going to like change. Others will continue to run into compatibility issues until their hardware maker provides them with the necessary drivers to make running the Windows 10 Upgrade better.
Buried within the Settings app is the option to downgrade back to whatever operating system came installed on your PC before. Inside the Settings app go to Updated & Recovery, then Recovery and click on the Go Back button.
Windows 10 Upgrade Problems: Poor Performance & Screen Flashing in Windows 10
One reason manually triggering the free Windows 10 upgrade is frowned upon is because Microsoft is actively withholding the update from machines not deemed ready by its teams yet. If you manually updated your device and now have tons of Windows 10 problems, chances are it’s related to the drivers installed on your PC. They likely haven’t been updated to support Windows 10.
After your installation is complete, go to the Settings app and click or tap on Updated & Recovery. Now click or tap on the Check for Updates button. You want the latest software and hardware drivers made specifically for Windows 10 to download. If these updates still don’t help, considering going back to Windows 8.1 or Windows 7 from Windows 10.
Windows 10 Upgrade Problems: Broken Printers & Accessories
In an ideal Windows 10 upgrade, all the devices and accessories that you own would work flawlessly. Some users aren’t finding that this is the case. Either a gaming controller that they enjoy using has stopped functioning properly or a printer isn’t behaving the way it should.
After the upgrade is done, manually check for updates directly from the Update & Security area. Windows 10 should reach out to Microsoft’s servers for the latest drivers. It’s a good idea to check the website of whoever produced your device for the latest drivers too. If it’s a responsible vendor, there should be software updates to address any issues that Windows 10 users are having by now.
You can also manually check for driver updates through the Device Manager in the Control Panel. Right-click on the device giving you problems and select Update Driver Software.
Windows 10 Upgrade Problems: Start Screen Won’t Open
Some users report that the Start Screen/Start Menu won’t open after the Windows 10 Upgrade. When this happens, try hard restarting your PC by holding its power button until it turns off. Then turn it back on.
Windows 10 users should have this issue less going forward, but it still happens on occasion. You don’t always have to do the hard restart; sometimes Start will just show up after a few moments.
Windows 10 Upgrade Problems: Broken Start Menu
Since launch, Windows 10 has had this bug that sometimes breaks the Start Menu/Start Screen. Sometimes the issue doesn’t crop up until weeks after your upgrade. Some times the Start Menu is gone immediately after the update is completed. In both cases, you’ll want to try Microsoft’s tool for fixing the issue without refreshing your PC. We’ve included a link to the tool in What to Do When The Windows 10 Start Menu Won’t Open.
Windows 10 Upgrade Problems: Missing Free Upgrade
You’ve probably noticed that Microsoft has stopped offering you the free Windows 10 upgrade. That’s because the Upgrade Offer officially expired at the end of July 2016. All those that made the upgrade in time will continue to get free updates for Windows. Anyone that didn’t upgrade their Windows 8 or Windows 7 PC for free will need to pay for it. Windows 10 upgrades start at $119.99.
Read: How to Get the Windows 10 Download
Windows 10 Anniversary Update Problems
Where to Download the Windows 10 Anniversary Update
If your PC has Windows 10 installed, you’ll get the Windows 10 Anniversary Update for free through the Windows Update utility. You don’t have to manually install, your PC will do this for you automatically once it becomes available to it.
How to Install the Windows 10 Anniversary Update Manually (New)
Microsoft is doing an automatic rollout of the Windows 10 Anniversary Update. Doing so allows it to see what issues are cropping up with specific hardware configurations. If you haven’t received the update yet, this is probably why. You can manually download the update by going to the Settings app and looking Updates & Security. Once there, click or tap on the Learn More? You’ll be taken to a download that’ll let you do the upgrade immediately.
You want to make sure that you back up your PC before doing this update. If Microsoft is holding off because of potential issues that they haven’t managed to fix yet you could find yourself in need of a system restore.
Error Code 0x80070070 When Installing the Windows 10 Anniversary Update
Some report getting an error code 0x80070070 whenever they try to download the Windows 10 Anniversary Update. The error indicates that the device has run out of space when it hasn’t. Some users have had success with deleting the files download files for the upgrade, then downloading again.
Windows 10 Creators Update Problems
Windows 10 Creators Update Problems: Missing Wallpaper and Passwords in Microsoft Edge After Upgrade (New)
Some users report that they are missing their wallpaper and other personalization options after installing the Windows 10 Creators Update. For now, you’ll need to set a wallpaper and accent color again. Your passwords in Microsoft Edge should return after you restart your PC.
Gotta Be Mobile will continue to update this list of Windows 10 upgrade problems as new issues surface.