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19 Common Netflix Problems & Fixes



This guide will show you how to fix many common Netflix problems without waiting for Netflix support to get back to you with a solution.

We’ll also explain what to do if you can’t download Netflix movies on your device, cover common Netflix error codes, and provide fixes for Netflix connection problems.

We’ll also walk through steps to take if you have trouble streaming Netflix to your Apple TV, PlayStation, Xbox, and another connected device.

Is Netflix Down?

We often see people asking if Netflix is down because they see one of the following Netflix errors:

  • Sorry, we are unable to reach the Netflix service. Please try again later or visit
  • Cannot Connect to Netflix.
  • Cannot reach
  • Netflix is Not Available.
  • Netflix is Unavailable.
  • Unable to Connect to Netflix.
  • Android Error: Connection Failed.

If you want to find out if Netflix is down, you can use DownDetector to see where people are currently having trouble using Netflix.

If Netflix is down according to this service or there is a huge spike in complaints, it may not be worth continuing right now as system-wide problems will require a fix from Netflix. You can try to reset your connection or test on a cell phone connection to see if there is a local problem, but it may be bigger than that.

It’s possible that Netflix is down, but it is also very possible there is a Netflix problem that starts in your home, with your Internet connection or on the way to Netflix’s servers. Here’s how you can fix these common Netflix Problems.

Does Netflix Work Abroad?

The short answer is yes. Netflix will work when you travel, but there are some limitations you should be aware of. There’s also a common error code you might encounter while traveling.

If you’re outside your home country, you might get different choices for streaming and downloading depending on where you’re located. This also applies to audio and subtitle options. Netflix also says My List and Continue Watching titles may not be available.

When traveling abroad you may also encounter error code 22004. This error code means the content you’re trying to access isn’t available in your location. Unfortunately, there’s no way around this. You’ll only be able to watch this content once you’re in a country where it’s available.

How to Fix Netflix Streaming Problems

If Netflix streaming problems prevent you from enjoying your show, you may see bad quality video or it may simply take a long time to actually start the show.

This is likely due to a bad internet connection. This can happen at home, but it is also very common when on a shared internet connection. You can run a Speedtest on your device to see if you have the minimum required speed for SD and HD quality.

Here’s how to fix many Netflix streaming problems.

  1. Restart your phone, tablet, Smart TV, Game Console or whatever device you are using to stream Netflix.
  2. Restart your Router: Unplug your wireless router from power for 60 seconds then plug it back in.
  3. Restart Your Modem: Unplug the modem from your Internet company for 30 to 60 seconds.
  4. Check the WiFi Router Location: If your router is hidden behind something, move it to a higher place and out from behind items.

If you still have issues, you can try directly connecting your device to the modem from your ISP with an Ethernet cable to figure out if your router is the problem or if it is an issue with the company you pay for internet access. Many times the company you pay to get online will blame your router, so trying this step will let you see where the fault is and get better support from them on the phone.

If your router is old, you may need to upgrade to a newer router or whole-home WiFi setup that can cover bigger homes.

How To Fix Netflix App Crashing

If Netflix is crashing, the first thing you should try on any device is to restart the app. If that fails, you need to restart the device by turning it off and back on. This works for TVs, Blu-Ray players, phones, and tablets.

If that doesn’t fix the crashing issue, you will need to dive deeper into the problem. If you are on a phone, tablet or a streaming box like the Apple TV, you should try to uninstall the app, restart your device and then reinstall Netflix.

On Smart TVs and on some blu-ray devices you should sign out of the Netflix app and then try signing back in. You can also check for updates to the app with your manufacturer.

How to Fix Netflix 4K Problems

You need a TV that supports 4K, and optionally HDR, a device that can stream Netflix in 4K HDR and a fast enough internet connection to use Netflix in 4K. You will also need to subscribe to the most expensive Netflix plan.

Some users will run into Netflix 4K problems due to one of these issues. You also need to be watching a show or movie that is available in Ultra HD. Most Netflix originals and some other shows are part of this collection.

Check to make sure you are on the plan with Ultra HD and four screens of streaming. You can check your plan with this link. You should also check your Internet connection speed. Netflix recommends 15Mbps down or faster to stream 4K.

If you have those set up properly and aren’t getting 4K or 4K HDR, you need to check the device you are streaming from. A 4K Smart TV will stream in 4K if you meet the options above, but older Apple TV models, Amazon Fire TV, and other streaming devices will not unless they explicitly support 4K streaming. You may need to buy a new device or stream from a device like your TV, Xbox, PlayStation, or a cable box that supports Netflix 4K.

If you are using the right TV, streaming box and plan, but you still do not see the Ultra HD icon next to a movie, you should check the HDMI cables.

You may need to plug into a different port. Some TVs only support the right set of standards with a single connection. Your TV and the streaming device need to support HDCP 2.2 or higher to watch Ultra HD content. Here’s more on what devices support 4K on Netflix.

How to Fix Netflix Movies Won’t Download

You may run into problems downloading Netflix movies and shows to your iPhone, iPad or Android phone.

Before you look for fixes, make sure you are currently running the latest operating system available for your device and that you’re on the latest version of Netflix.

When you experience Netflix download problems on devices that are approved, you’ll also want to make sure you have enough storage and that your Internet connection is working properly.

How to Fix Netflix Connection Issues

If you cannot connect to Netflix at all, you should check to see if you can visit other websites on that computer or device. Assuming you are able to visit other websites we can attempt to fix the Netflix connection problems.

Use this to fix Netflix connection problems.

Use this to fix Netflix connection problems.

Users who are on a mobile device should switch to cellular or Wi-Fi to see if that will fix the problem. Sometimes you are on a bad connection and switching to the other form of connectivity that your phone offers will help.

Other common steps are restarting the Netflix app, restarting your device or uninstalling and re-installing Netflix. Use this guide to troubleshoot your specific device when you can’t connect to Netflix.

How to Fix Netflix Error 1011 & 1012

Two of the most common Netflix problems on iPhone or iPad is Netflix Error 1011 and Netflix Error 1012.

If you already went through the connection troubleshooting listed above, you may need to take additional steps to fix the problem. Here’s a step by step guide to fix Netflix iPhone problems.

The first thing to try is resetting the Netflix app. Open your iPhone Settings -> Scroll down until you see Netflix -> Tap on Netflix -> Toggle Reset on. Open Netflix again and sign back in.

If that doesn’t fix the problem try restarting your iPhone or iPad. If that fails, the next step is to long-press on the Netflix app and delete it. You can then install it again.

If that fails, turn your home network off and back on and try another internet connection.

How to Fix Netflix Error 1016

Error code 1016 is a common Netflix problem that iPhone and iPad users may run into. This error pops up when you cannot get a good internet connection.

The first thing to try is resetting the iPhone or iPad connection. Swipe down from the corner on your home screen and tap on the airplane icon. Wait 30 seconds or so and then tap on the airplane icon again to turn it off.

Try Netflix again to see if this fixed your problem. If not you can try restarting the device, your network or using another internet connection.

How to Fix Netflix Error 1044

Netflix error code 1044 is related to the device you’re streaming from and it only impacts Android-powered phones, tablets, TVs, and set top boxes.

If you get this error code when you’re trying to use Netflix, it means the device you’re trying to stream from isn’t supported by Netflix. In order to continue watching content, you will need to use a different device.

How to Fix Netflix Error 10035

Netflix error code 10035 is another common message that pops up when a network issue on your end is impacting your device’s ability to connect to Netflix. You’ll want to check that your Wi-Fi and/or cellular connection is working properly and try again.

How to Fix Netflix Error 12001

Android Netflix problems are also common and normally includes the Netflix 12001 error code. When you see this it means that the data on your device is out of date and needs to be cleared.

The first thing to try is restarting your Android, but if that doesn’t work you will need to clear the Netflix data from your device.

Use this tip to fix some Android Netflix problems.

Use this tip to fix some Android Netflix problems.

Go to your Android Settings -> Application Manager (Apps or Applications) -> Tap on Netflix -> Tap on Clear Data -> Tap OK. This process may differ depending on your phone model and operating system.

If that fails, you can try a different wireless connection or contact Netflix for support.

How to Fix Netflix Error 40103

Netflix error code 40103 is an issue that may be related to an outdated version of Netflix or a VPN. In order to fix this issue, first make sure your Netflix app is updated to the latest version.

If that doesn’t resolve the problem, and you’re using a VPN, try turning the VPN off and see if that resolves the error. You may also want to restart your modem and/or router or try resetting the network settings on your device.

If watching from an iPhone or iPad, go to Settings > General > Transfer or Reset > Reset > Reset Network Settings.

How to Fix Netflix Error M7037-1111

Netflix error code M7037-1111 is another problems related to VPN’s. You’ll want to try turning off your VPN and reconnecting to Netflix and see if that fixes the issue.

If not, try resetting your router/modem. You may also want to reset the network settings on the device you’re trying to stream from.

How to Fix Netflix Error M7121-1331-6037

If you’re trying to watch Netflix on a computer, you may encounter Netflix error code M7121-1331-6037. This error typically pops up when trying to use Netflix on an outdated operating system. Make sure your computer is running the latest operating system available.

How to Fix Too Many Users on Netflix

If you share your Netflix password with others or if you suddenly lose your connection you may see a message stating, “Your Netflix account is in use on another device. Please stop playing on other devices to continue. Visit for more information.”

If this happens because you lost connection to the Internet or power suddenly, it should go away on its own. However, it can take up to two hours to resolve.

You can check to see who is connected to your account. Many plans only include the ability to use one or two screens at a time. If you need more screens you might need to upgrade to a more expensive plan.

If you need to disconnect someone who you don’t want to share your account with any more, you can change your password and then go to the Netflix website, My Account, Sign Out of All Devices.

How to Fix Netflix Suspicious Sign-In Problems

You may receive an email from Netflix with the subject, “Netflix Password reset required” and directing you to create a new Netflix password. If you get an email that says the following, you need to take action.

“We have detected a suspicious sign-in to your Netflix account. Your Netflix account may have been compromised by a website or a service not associated with Netflix. Just to be safe and prevent any further unauthorized access of your account, we’ve reset your password.”

We don’t recommend clicking any of the links in the email since there is always a chance that a scammer is posing as Netflix. Instead, we suggest you go to Netflix and choose to forgot your password to get a reset link sent to you.

From there, you can make a new password. If you re-used that password it is a good idea to change it on those services or websites as well.

How to Fix Netflix Apple TV Problems

If you cannot watch Netflix on your Apple TV, you may need to take action to fix problems playing Netflix movies.

Assuming you can already use your Apple TV to connect to other internet services you can try to restart your Apple TV. Unplug it from the internet and from the TV for a minute and then plug it back in and turn everything back on. This will solve many problems.

If that fails, you should sign out. If you see an error on your screen, press the play button and then choose sign out or deactivate.

If you see the error when you are watching a movie, press menu. When you see the Who’s Watching Netflix message you can choose Sign out. Sign back in after these tasks and see if it works.

If all else fails, you may need to update your Apple TV to newer software. Use this guide to update your Apple TV.

How to Fix Netflix Black Screen Problems

When you try to stream Netflix on your Mac or PC and see a black screen there are several steps to take.

The first thing to do is to go to the Netflix Cookie Clearing website. This will sign you out of Netflix and remove some files from your computer. After completing this, go back to Netflix and sign in.

If this does not work, try closing your browser completely and then streaming. If that still doesn’t work try using Chrome or Firefox instead of Safari or Internet Explorer.

You may also need to uninstall the Silverlight Plugin from your computer. Use this guide to do that if you are on Windows or Mac.

Other problems may include Firefox plugins and antivirus software. If your antivirus software is out of date, it may prevent Netflix from working.



  1. ladyandbossy

    10/15/2015 at 11:03 am

    Useless advice.

    • charles345

      04/14/2016 at 6:19 am

      You may call on 1-800 585 2494 for support on Netflix.

    • Olivia Anthony

      03/05/2017 at 5:28 am

      Lol, don’t get rude it is still a great device. Well check that out i am sure you’ll definitely feel happy:

      [MSI LAUNCHES Cubi – The Coolest Mini PC Ever] WORTH CHECKING!

    • Benjamin Dover

      06/22/2019 at 2:50 pm

      yep..and why go through these gymnastics with netflix..all my other apps work–netflix drops..ridiculous..i have a fast internet connection.. i’m getting rid of them..

    • Liz

      06/24/2019 at 6:50 pm

      I couldn’t find a solution to my problem in this my search spyglass won’t work is there a way to contact Netflix do you know

  2. McKayla Miller

    11/29/2015 at 3:35 pm

    seriously i tried all and it DOES NOT work

  3. annon

    12/10/2015 at 4:54 am

    Concur. Useless advice.

  4. Kofod

    12/13/2015 at 11:24 am

    Tried but still no Netflix on my iPad

  5. Jerry Engelbach

    12/19/2015 at 5:11 am

    Everything works on all five of our computers and mobile devices except the movie services: Netflix, HBOGO, and Crackle.

  6. Mike

    12/20/2015 at 5:33 pm

    Well, I just wasted 2 minutes of my life here……

    • John

      02/21/2016 at 2:59 pm

      wow! a whole two minutes. i bet you have no life anyway. did you lose two minutes of your precious netflix time? stop complaining you lazy piece of crap.

      • [email protected]

        02/24/2016 at 1:44 pm

        Oh, John, thank God you’re around. A redundant comment mocking the redundancy of a comment…… sigh…

      • JohnHasIssues

        02/29/2016 at 9:47 pm

        Clearly it is you, John, that does not have a life. Tell us: is it that you lack the intelligence to follow such technological topics, or that you haven’t gotten laid in a very long time that is reason for you trolling little comment?
        Two words for you: Anger management.
        Little boy.

        • johnhasissueshasissues

          04/13/2017 at 10:23 am

          That’s four words you mug.

  7. Susan jones

    01/18/2016 at 7:38 am

    I can get Netflix on my IPad but not my tv ,was getting it awhile back but then it stopped it says no internet connection .I changed my internet connection to a stronger connection but I still can’t get Netflix on the tv

    • Becky

      04/08/2016 at 5:24 pm

      This is my prob too! Did u ever fig it out??? I’m about ready to return my tv

  8. bobthortan

    01/21/2016 at 4:57 pm

    nothing helped, I clicked sign in and it goes to, start your free trial, so I goto click sign in again, put in data and still goes to start trial now

  9. Victoria Lee

    01/21/2016 at 7:35 pm

    what # siverlight is to be used? I tried it 10 xs & it shows it on my downloads?

  10. Justin

    01/22/2016 at 5:45 pm

    Useless. I have the new Apple TV, Netflix was working fine on both the TV and my iPad, then all of the sudden, when I’d try to use Netflix on my TV, I’d get the Netflix logo and loading circle to appear very briefly, then black screen. No error messages, nothing. When I’d exit and try to relaunch the application, all I’d get is a black screen. Seems to work fine on my iPad. I’ve reset my Apple TV, restarted my router, everything else works but that. Wtf?

    • emma

      01/30/2016 at 1:28 am

      Did you fix this by any chance cause that is exactly what ours is doing and it’s driving me crazy. Works fine on computer and downstairs tv but not upstairs??

      • Justin

        01/30/2016 at 8:10 am

        Yes, I did fix it. Uninstall the app on your Apple TV by going to the main screen. Sweep to enlarge the app like you would before starting, then hold the button down (instead of pressing to launch the application) and the app will start to shake. At that point, you want to delete it entirely. Then go ahead and reinstall it. Enter your info and you should be good to go. PITA, I know, but it worked. Let’s hope it’s not a regular occurrence.

        • Steve

          03/04/2016 at 12:49 am

          Thanks, Justin! The reinstall works! You’re a life saver!

  11. Patricia Shears

    01/24/2016 at 12:05 am

    Need to know what Code nw-1-1000 is Also when Netflix is running why does it keep reloading.

  12. Guy

    01/24/2016 at 3:30 am

    I get “error loading your movie lists” and didn’t find a solution here…

  13. Susanne Shaw

    01/30/2016 at 6:00 pm

    This is a complete pain in the ass! FIX yourself, NETFLIX! I would like it working when I want it!

  14. philico

    02/07/2016 at 9:30 am

    Totally useless advice. And Netflix support is useless too. I’m getting Netflix timeout issues on my Android devices but never on my Rokus. They are both on the same network. Netflix support blames the cable provider for throttling instead of their useless Android app. I’m tired of this blame game. I like my Android devices and I would like to keep them around. Anyone has any advice besides ditching Netflix on those devices?

  15. Kathy Kincade

    02/14/2016 at 9:47 am

    Tried everything to fix error 139 but nothing works. Any advice would be appreciated !!!!!

  16. Asia Spruell (@jazzylover678)

    02/16/2016 at 4:22 pm

    What can I do if it’s just loading forever but it never shows me anything it’s just Netflix in red letters and the little circle thingy moving underneath it, Yunno the loading symbol . What can I do if this is all is shows me ? I tried restarting my iPad and it shows the home page for a second then it like kicks me out of the app completely then when I try to go back to it it’s Shows the loading thing again but it never stops loading!! Someone please help me!!???

  17. Canoe place

    02/28/2016 at 2:36 pm

    Netflix would no longer load for about 3 days early this week on iMac or iPad. Followed suggestion to update silver light on iMac and then it would load on both devices but will no longer feed video to standard tv from iPad thru apple patch cord (audio only) as it would previously. Other streaming services continue to feed video and audio as previous. Any suggestions?

  18. Lulz

    02/29/2016 at 9:52 pm

    Won’t be keeping subscription after free trial ends. The loading problems are ridiculous. Hopefully, Netflix will move into the 21st century and catch up with the rest of the internet someday.

  19. Kristen

    02/29/2016 at 10:35 pm

    While watching a show Netflix continually interrupts to load “loading” with a red bar, them show starts again. Durimg1 hour show, will load 5-6 times

  20. Jeanne

    03/04/2016 at 9:19 am

    Won’t even load. This is annoying


    03/07/2016 at 3:10 pm

    Netflix not loading on HP Android tablet. Last “update” smoked it! Called Netflix, they have folks who have ABSOLUTELY NO IDEA WHAT’S GOING ON. Inane support. If “customer support” can’t help out, ya think
    that looking online would be the solution. NOT!

  22. Crosby Lame

    03/16/2016 at 4:24 am

    I was also facing same issue with my Netflix. I tried a lot however nothing helped me I just visited and made a call on their toll free. I got instant help for my Netflix by a certified technician.

  23. dgray

    03/20/2016 at 7:22 pm

    Netflix Support told me to tell my internet service provider to “flush my DNS”


    Everything else on the internet works fine. Netflix is busted.

  24. stubboorn

    03/20/2016 at 11:21 pm

    im sso frustrated ii think everybody is paying n amount of money every month for thse stupid error problems ND LOADING SESSIONS netflx really needs to fix the problem like right nw please

  25. Mumontheedge

    03/27/2016 at 11:53 am

    Trying to connect through PS4. Have deleted and reinstalled and …. nothing grrrrr

  26. Elise Moran

    04/08/2016 at 7:02 am

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  27. Maria Jose Serres-Rouse

    04/12/2016 at 1:00 pm

    AMAZING ADVICE!! Thank you very much, I followed it, deactivated it from my smartTV, activated again and it worked.

    • KC

      04/13/2016 at 8:39 pm


      • Name

        04/15/2016 at 12:40 pm

        I agree KC

  28. KC

    04/13/2016 at 8:39 pm


  29. Christopher Quicker

    04/15/2016 at 2:03 pm

    I’ve found a pretty “solid fix” for the problems:

    1) Sign into your Netflix account on a COMPUTER.

    2) Sign OUT of your NETFLIX account, so that you’re NOT signed in on ANY device.

    3) Go here:
    and download the version of Netflix that LAST WORKED ON YOUR TABLET.

    4) After downloading the “older version of Netflix”, open the app on your tablet, and sign into your
    Netflix account.

    5) Try to load a movie/TV show and see if that worked. I’ve done that on my and my partner’s tablet
    and now Netflix is working as it should.

    I hope that helps those of you who are having a difficult time with loading shows/movies on your tablets……..

    • Al

      02/19/2017 at 7:46 pm

      Thanks for your solid fix.
      Surface Pro 3 w/ AMI DuOS emulator/ Lollipop 5.1.1
      Netflix 4.87 works for me.
      Any version above 4.87 Loading….
      Thanks again… You the man
      Forget all that clear cache, reset, reinstall nonsense posted all over the web.

      Listen to Christopher people.

  30. Bruh25koolaid

    05/21/2016 at 11:12 am

    U the real mvp

  31. Mar02

    06/04/2016 at 2:45 am

    I have just signed up for Netflix and can’t start anything. I have the screen saying watch Netflix on your phone or tablet and can’t go any further. Not very tech savi thought this would be easy help

  32. John

    06/13/2016 at 3:19 pm

    Same issues you guys have with System Time is Updating. I didn’t have an issue until my BluRay wanted to upgrade firmware. Now won’t work on TV. iPad worked fine. Cancelling my subscription as I M not buying another new BluRay. Samsung BluRay, don’t buy it. Won’t work with Netflix.

  33. williamrain

    06/20/2016 at 4:25 pm

    Has anyone else got error W800A03EA? It keeps showing up when I try to open up Netflix on my laptop.

  34. Lloyd's of Rochester

    06/20/2016 at 9:30 pm

    After several frustrating hours I learned it is not always easy to find out if you have the latest version of Silverlight (go to If you don’t then click on the name which will take you to the latest download (other sites gave me the slightly older version and my problem persisted!). Download. Uninstall the old one (I use Iobit’s Uninstaller and the use the “Powerful Uninstall” to get rid of everything), then re-install. Worked for me, but I didn’t realize I could be downloading an older version because I wasn’t given a choice! The Microsoft site at least showed me what I had and what I should have. And no, you can’t just install over it to update, it must be a clean install.

  35. Dennis

    07/15/2016 at 8:28 am

    My netflix stops reacting when at the account screen and I tried to re-instal but that doesn’t work it still doesn’t react but now on the sign in screen and it does work on other devices

  36. Joseph Thomas

    07/26/2016 at 10:43 am

    I have opted for free trial of Netflix in India. It is useless. It only has problems and no solutions

  37. james

    09/11/2016 at 6:45 pm

    for TV’s …
    1. unplug your TV from the power outlet
    2. unplug for 30secs your modem/router
    3. wait till all lights on your modem/router is all green
    4. plug in the TV back to the power outlet
    5. wait for 10-15 seconds then connect your TV back to your network
    6. try to access your netflix app

  38. Rebecca Rumley

    09/19/2016 at 4:28 pm

    One of my kids’ shows is restarting over and over agin. Every other show is aorkibg except for this one…it has been like this for about a month now. Any suggestions?

  39. Wdyntk Catching

    09/22/2016 at 8:13 pm

    What about how to change the language/audio when it doesn’t give you the option to??

  40. Errol Bradfield

    10/07/2016 at 11:46 pm

    Whow do you fix error 000013

  41. Susan painter

    10/16/2016 at 6:22 pm

    Why is my Sony Netflix not working and how can I get it working

  42. Bhoopesh

    12/18/2016 at 4:31 am

    I have tried this and yeah few of them works but not all of them Seriously
    Thanks anyways

  43. Travis Mann

    01/01/2017 at 8:24 am

    The remote control tip saved me a ton of time with my Samsung smart TV. Thank you!!!

  44. George

    01/07/2017 at 12:36 pm

    Totally of no value. Here’s another tip… Check to ensure your iPad is plugged in.

  45. Susie

    02/10/2017 at 12:02 am

    I have a new Sony 4k smart tv. Netflix has been working fine until this evening. My message states can not find Internet message -100. Tells me to make sure my WiFi is working. Everything is working. I can get netflix on my phone and my tablet but not on my tv. Other apps are working on my tv also. HELP,,!!!!!

  46. Flavia

    02/10/2017 at 9:03 am

    My iphone 6s is not buffering or downloading any netflix show with wifi conection even though there is no problem at all when using internet data. Please help!

  47. Esther

    02/25/2017 at 11:39 am

    I had a problem but that was caused by a trojan horse that was hidden as a cd:rom om my computer. Just to let you all now that that could cause it aswell.

  48. jack

    03/10/2017 at 8:02 am

    While watching several shows they suddenly freeze in place, and if I try to fast forward the show goes automatically to the end of the show.
    Our neighbor suggested a software problem but we’re not sure how to get a software update or if that is the problem. Tried shutting down netflix and that didn’t help. So please tell us what to do step by step or who can help us. Thank you. – Jack

  49. Ronda

    03/12/2017 at 2:57 pm

    Just got wifi on the farm, and wanted to watch a movie on our netflix. we can not get it to work. we signed into wifi now went to main menu, down to Netflix when we click on it it goes from show to hide

  50. Bruce Harvey

    03/14/2017 at 7:31 pm

    When we log into Netflix, the graphic icons showing each video offering is blank. When the cursor is moved onto the blank space, a line or two of text appears giving the title of the featured video. Where are the graphic icons and why are they absent from our system?

  51. Lisa

    03/15/2017 at 7:00 am

    I found out yesterday that and old plug adapter/expander I was using to plug in my smart tv to the wall was making Netflix not be able to work. I spent lots of time troubleshooting before I finally unplugged the adapter and then Netflix worked perfectly. I don’t know if this is a known issue but it should be.

  52. Julie

    03/15/2017 at 1:33 pm

    The “very long wait” changing to “short wait” then changing back to “very long wait” and then to “long wait” and then to “short wait” etc….is bad business. If a movie has moved from “long wait” to “short wait” it should not return to “long wait”. Bad programming.

  53. Mary Lou Ferris

    03/17/2017 at 5:37 pm

    I can’t access Netflix on TV. Says IPS no. Incorrect. For some reason ou there is a MAC no. Showing. TV is Sony. Netflix on IPad fine. TV says can’t connect to nternet. How do I find correct IPS no?

  54. Wayne Goins

    03/18/2017 at 11:49 am

    Picture freezing on roku while trying to watch American crime S1E7

  55. Michael Coughlin

    03/24/2017 at 8:29 pm

    I cannot access the sign in feature on netflix. I have tried EVERYTHING! When I go to Netflix and get the initial introductory page I click on sign in in the top left corner of the screen and a little window opens up and has the correct email address and password. But when I click on sign in again, it is unresponsive. It will respond to everything else in that box, but not sign in. I cannot as a result access the site.
    I have reset safari and rebooted my computer and tried everything to no avail.

  56. Doreen Sewell

    03/27/2017 at 10:51 am

    Every time I go to watch something on Netflix I have to sign in. What is the problem? Occasionally I would have to sign in but not every time! Help!

  57. Carol

    03/28/2017 at 4:46 pm

    Trying to stream Netflix from tablet to TV using Ip7 plus to HDMI adapter. I can stream on the tablet. When. Hook up to TV I get message. Thus format not supported.

    How to fix?

  58. Joe Marino

    03/31/2017 at 7:34 pm

    When I try to connect to Netflix, I get a message that says I am not getting a connection to my internet. I have tried suggested fixe but sill no luck. Can you help me please?

  59. Gree klime Podgorica

    04/02/2017 at 3:08 am

    Hello to all, the contents present at this web
    site are actually remarkable for people experience, well,
    keep up the good work fellows.

  60. Steven

    04/02/2017 at 12:33 pm

    Thanks for the list – I could not connect to NETFLIX, yet HULA, etc. was working. I shut down modem, Smart TV, – several times. Finally – I just ‘DEACTIVATED NETFLIX”, re-signed back in – it worked.

  61. Winnie

    04/04/2017 at 10:16 am

    This is really interesting, You are a very professional blogger.
    I have joined your rss feed and look forward to in search of more of your magnificent post.
    Additionally, I have shared your site in my social networks

  62. Debbie

    04/04/2017 at 12:41 pm

    Hi, my error to connect to Netflix comes up with this:
    Unable to connect

    Firefox can’t establish a connection to the server at

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
    I have tried just about everything I possibly can. My hubby and daughter can connect from their computers no problem but from my laptop it won’t let me connect whatsoever.
    Any help would be awesome.

  63. Sterling Mateer

    04/06/2017 at 12:14 am

    I can’t get Netflix to open, it looks like it is trying then it closes again. I cannot get it to open to watch any thing. It’s been working fine up until yesterday, now it won’t open at all I have been using it on my iPad Pro and iPhone 6. I use a different email address to login it is [email protected]. I am in the Philippines and have been here for almost 6 months now. Can you tell me what is wrong thank you.

  64. Robert marien

    04/06/2017 at 9:04 am

    I have Netflix on a Samsung smart tv when I try to enter Netflix the tv goes back to the channel it was on Netflix does not come on

  65. charlie

    04/06/2017 at 2:04 pm

    once I have entered email address and password and pressed enter nothing happens. On a laptop

  66. Roselind Millerlile

    04/08/2017 at 3:05 am

    We can open movies to watch. A few minutes into the movie the movie freezes. There is sound in the background but the picture is frozen. This has been happening for a week now and it applies to just about every movie that we try to watch. Can you help us?

  67. Jon Fleming

    04/08/2017 at 10:38 pm

    why don’t you have a help place to call or email netflix. I don’t have a tweet or know what it is.

  68. Nancy

    04/11/2017 at 6:38 pm

    2016 LG Smart TV Netflix will not load. WiFi is connected.
    Message says, “Cannot access this service”
    What should I do????
    Could my router be outdated and not strong enough to access Netflix service from the Smart TV? Help please!

    • blake

      05/05/2017 at 2:54 pm

      restart your router.

  69. Marc and Mary Heuer

    04/19/2017 at 6:43 pm

    We have Netflix on our Smart TV as well as on ROKU. The ROKU works fine. The Smart TV feed keeps giving us the message that the ‘Title Is Not Available” this is true for all selections.

    Can we get an answer and a possible solution?

  70. Stephen taylor

    04/19/2017 at 8:27 pm

    Hi I’m in Adelaide Australia and constantly getting ” An error occurred loading this content ” on movies , can’t watch 4 out of 5 movies !! Help please

  71. Walter L. Smith

    04/21/2017 at 2:41 pm

    Cannot access my account page. Not shown anywhere. Have seen the accounts section in the past, but not now. Very annoying.

  72. Andrew cameron

    04/21/2017 at 7:19 pm

    I can not get in i tune store

  73. Victoria

    04/22/2017 at 9:45 am

    Vito box
    When I go to Netflix it comes up with error code ph6 ??
    Can anyone help me


    04/23/2017 at 4:00 pm

    liHI My name is Ximena Flores I got an account with you, but the netflix is not working only in my computer, it works in the other devices but not in the TV LG this is not an smart tv that is why we have to use the computer and use the cable HDMI, please can you help me as soon as possible please.

  75. Brooke

    04/29/2017 at 10:21 pm

    I am trying to use my Netflix account on my iphone. I am connected to wifi, I have tried all the suggestions to fix it, but, an error code keeps coming up when I try to play a show that says “Error Code: 10008 The request timed out”

    • blake edward

      05/05/2017 at 2:52 pm

      mine too. try restarting your phone. it fixed mine for about two hours, but it started acting crazy again..

  76. Paul Giannone

    04/30/2017 at 5:47 pm

    When I pull up a movie the screen indicates only a XX% match. When I try to download the movie might play but constantly stops with a spinning circle in middle of screen indicating download issues. The movie may start again but this happens multiple times in the movie.

  77. Emily Macfarlane

    05/01/2017 at 3:58 am

    My Netflix keeps saying “cannot play title, please try again later. Error 10013”

  78. Peyton

    05/01/2017 at 4:23 pm

    It didn’t answer my question.

  79. blake edward

    05/05/2017 at 2:51 pm

    i need help with the Error: 10008

  80. Luis martinez

    05/09/2017 at 10:45 pm

    I have an ipad2, but when I try to sign into my Netflix account nothing happen, though I enter my ID & password correctly + return, the screen seems like is ignoring the commands. The I tried to change my password as if there is an option to do it, but the sign in page is ignoring the commands. I do sign in to Facebook, hotmail, etc except Netflix…any clues?

  81. ruth

    05/13/2017 at 2:53 am

    my tv and my netflix seem frozen with a screen that shows some sort of negative device plus a circulating green arrow I cannot turn off the tv/change anything on the screen….have disconnected evrything for sevral minute over the past 90 minutes…but the same screen returns so the tv is basically disabled

  82. .jjameschop

    05/14/2017 at 8:53 am

    My netflex isnt working i changed my plan my plan to the 999 I must plant I would like to change back to the 1199 a month plan I tried but I couldn’t do it can you fix my Netflix please

  83. diana

    05/14/2017 at 7:07 pm

    my movie will play for a minute then they will just stop

  84. Ellen

    05/16/2017 at 8:18 am

    I pay for Netflix on 2 tv’s. Last week I downloaded it onto ipad2. And now it only works on 1 tv. I deleted it from iPad but can’t get it back onto the second tv. Please help!!

  85. Ginger Thompson

    05/18/2017 at 10:23 pm

    In signing up for Netflix, it asked me for a code for the smart tv that I am hooking it up with. Where/how do I get that code, I haven’t a clue. Thank you somebody, anybody,,,,,,,,help.

  86. Etsuko

    05/19/2017 at 8:12 pm

    great points altogether, you just won a brand
    new reader. What would you suggest about your put up that you simply made some days ago?
    Any positive?

  87. Donna Sills

    05/21/2017 at 4:37 pm

    I can download movies on my computer, but don’t know how to download so I can stream on my TV

  88. I think everything wrote made a bunch of sense. However,
    what about this? what if you wrote a catchier title?

    I mean, I don’t wish to tell you how to run your blog, however what
    if you added a post title to maybe grab a person’s attention? I mean 14 Common Netflix Problems & Fixes is
    a little plain. You should look at Yahoo’s front page and watch how
    they create post headlines to get people to click. You might
    add a related video or a pic or two to get readers excited about what you’ve got
    to say. Just my opinion, it could make your website a little bit more interesting.

  89. Leticia

    05/27/2017 at 9:26 pm

    Oh my goodness! Incredible article dude! Thank you so much, However I am experiencing problems with
    your RSS. I don’t understand the reason why I cannot join it.
    Is there anyone else having similar RSS issues? Anyone who knows the
    solution can you kindly respond? Thanks!!

  90. klime pdf

    05/30/2017 at 9:53 pm

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  91. Ella Robertson

    02/27/2018 at 1:19 pm

    i encounter the same error code, did try everything solution but seems that doesn’t do anything until i found this website, the provide steps by step in details.
    Solution 3. Reinstall Netflix on iPhone, iPad and iPod Touch

  92. Allen. W

    01/20/2019 at 3:36 am

    Quite a detailed guide. I noticed recently that uninstalling and reinstalling the app could fix half of these issues, according to multiple forums that I have been seeking information from. It worked on my case too.

  93. modapkx

    05/01/2019 at 5:06 am

    While watching a show Netflix continually interrupts to load “loading” with a red bar, them show starts again. Durimg1 hour show, will load 5-6 times

  94. Ancoll

    05/10/2019 at 2:44 am

    I am using the MovieBox app instead of Netflix. It is completely free and always up to date. You can see details at:

  95. harry thomas

    05/28/2019 at 12:30 pm

    Thank you for your this amazing writing on the above topic, please keep helping us in future as well by providing similar content on the internet all the time.

  96. Alejandra

    06/04/2019 at 2:49 am

    great article and learning for me! i found a considerable measure of data here! this article is great for all novice here. if you are facing any issues realted netflix you can contact us through our netflix not working on sony smart tv


    06/09/2019 at 3:27 am

    Thanks for detailed Netflix problems fixes the post.

  98. Bilibgam

    08/18/2019 at 11:43 pm

    “Is Netflix Down?”, I will answer that is not the best global application today that I have used. Netflix and Mobdro are the apps I am using, which are free movies and online TV applications.[ ]

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