This guide will show you how to fix many common Netflix problems without waiting for Netflix support to get back to you with a solution.
We’ll also explain what to do if you can’t download Netflix movies on your device, cover common Netflix error codes, and provide fixes for Netflix connection problems.
We’ll also walk through steps to take if you have trouble streaming Netflix to your Apple TV, PlayStation, Xbox, and another connected device.
Table of Contents
Is Netflix Down?
We often see people asking if Netflix is down because they see one of the following Netflix errors:
- Sorry, we are unable to reach the Netflix service. Please try again later or visit www.netflix.com.
- Cannot Connect to Netflix.
- Cannot reach Netflix.com.
- Netflix is Not Available.
- Netflix is Unavailable.
- Unable to Connect to Netflix.
- Android Error: Connection Failed.
If you want to find out if Netflix is down, you can use DownDetector to see where people are currently having trouble using Netflix.
If Netflix is down according to this service or there is a huge spike in complaints, it may not be worth continuing right now as system-wide problems will require a fix from Netflix. You can try to reset your connection or test on a cell phone connection to see if there is a local problem, but it may be bigger than that.
It’s possible that Netflix is down, but it is also very possible there is a Netflix problem that starts in your home, with your Internet connection or on the way to Netflix’s servers. Here’s how you can fix these common Netflix Problems.
Does Netflix Work Abroad?
The short answer is yes. Netflix will work when you travel, but there are some limitations you should be aware of. There’s also a common error code you might encounter while traveling.
If you’re outside your home country, you might get different choices for streaming and downloading depending on where you’re located. This also applies to audio and subtitle options. Netflix also says My List and Continue Watching titles may not be available.
When traveling abroad you may also encounter error code 22004. This error code means the content you’re trying to access isn’t available in your location. Unfortunately, there’s no way around this. You’ll only be able to watch this content once you’re in a country where it’s available.
How to Fix Netflix Streaming Problems
If Netflix streaming problems prevent you from enjoying your show, you may see bad quality video or it may simply take a long time to actually start the show.
This is likely due to a bad internet connection. This can happen at home, but it is also very common when on a shared internet connection. You can run a Speedtest on your device to see if you have the minimum required speed for SD and HD quality.
Here’s how to fix many Netflix streaming problems.
- Restart your phone, tablet, Smart TV, Game Console or whatever device you are using to stream Netflix.
- Restart your Router: Unplug your wireless router from power for 60 seconds then plug it back in.
- Restart Your Modem: Unplug the modem from your Internet company for 30 to 60 seconds.
- Check the WiFi Router Location: If your router is hidden behind something, move it to a higher place and out from behind items.
If you still have issues, you can try directly connecting your device to the modem from your ISP with an Ethernet cable to figure out if your router is the problem or if it is an issue with the company you pay for internet access. Many times the company you pay to get online will blame your router, so trying this step will let you see where the fault is and get better support from them on the phone.
If your router is old, you may need to upgrade to a newer router or whole-home WiFi setup that can cover bigger homes.
How To Fix Netflix App Crashing
If Netflix is crashing, the first thing you should try on any device is to restart the app. If that fails, you need to restart the device by turning it off and back on. This works for TVs, Blu-Ray players, phones, and tablets.
If that doesn’t fix the crashing issue, you will need to dive deeper into the problem. If you are on a phone, tablet or a streaming box like the Apple TV, you should try to uninstall the app, restart your device and then reinstall Netflix.
On Smart TVs and on some blu-ray devices you should sign out of the Netflix app and then try signing back in. You can also check for updates to the app with your manufacturer.
How to Fix Netflix 4K Problems
You need a TV that supports 4K, and optionally HDR, a device that can stream Netflix in 4K HDR and a fast enough internet connection to use Netflix in 4K. You will also need to subscribe to the most expensive Netflix plan.
Some users will run into Netflix 4K problems due to one of these issues. You also need to be watching a show or movie that is available in Ultra HD. Most Netflix originals and some other shows are part of this collection.
Check to make sure you are on the plan with Ultra HD and four screens of streaming. You can check your plan with this link. You should also check your Internet connection speed. Netflix recommends 15Mbps down or faster to stream 4K.
If you have those set up properly and aren’t getting 4K or 4K HDR, you need to check the device you are streaming from. A 4K Smart TV will stream in 4K if you meet the options above, but older Apple TV models, Amazon Fire TV, and other streaming devices will not unless they explicitly support 4K streaming. You may need to buy a new device or stream from a device like your TV, Xbox, PlayStation, or a cable box that supports Netflix 4K.
If you are using the right TV, streaming box and plan, but you still do not see the Ultra HD icon next to a movie, you should check the HDMI cables.
You may need to plug into a different port. Some TVs only support the right set of standards with a single connection. Your TV and the streaming device need to support HDCP 2.2 or higher to watch Ultra HD content. Here’s more on what devices support 4K on Netflix.
How to Fix Netflix Movies Won’t Download
You may run into problems downloading Netflix movies and shows to your iPhone, iPad or Android phone.
Before you look for fixes, make sure you are currently running the latest operating system available for your device and that you’re on the latest version of Netflix.
When you experience Netflix download problems on devices that are approved, you’ll also want to make sure you have enough storage and that your Internet connection is working properly.
How to Fix Netflix Connection Issues
If you cannot connect to Netflix at all, you should check to see if you can visit other websites on that computer or device. Assuming you are able to visit other websites we can attempt to fix the Netflix connection problems.
Users who are on a mobile device should switch to cellular or Wi-Fi to see if that will fix the problem. Sometimes you are on a bad connection and switching to the other form of connectivity that your phone offers will help.
Other common steps are restarting the Netflix app, restarting your device or uninstalling and re-installing Netflix. Use this guide to troubleshoot your specific device when you can’t connect to Netflix.
How to Fix Netflix Error 1011 & 1012
Two of the most common Netflix problems on iPhone or iPad is Netflix Error 1011 and Netflix Error 1012.
If you already went through the connection troubleshooting listed above, you may need to take additional steps to fix the problem. Here’s a step by step guide to fix Netflix iPhone problems.
The first thing to try is resetting the Netflix app. Open your iPhone Settings -> Scroll down until you see Netflix -> Tap on Netflix -> Toggle Reset on. Open Netflix again and sign back in.
If that doesn’t fix the problem try restarting your iPhone or iPad. If that fails, the next step is to long-press on the Netflix app and delete it. You can then install it again.
If that fails, turn your home network off and back on and try another internet connection.
How to Fix Netflix Error 1016
Error code 1016 is a common Netflix problem that iPhone and iPad users may run into. This error pops up when you cannot get a good internet connection.
The first thing to try is resetting the iPhone or iPad connection. Swipe down from the corner on your home screen and tap on the airplane icon. Wait 30 seconds or so and then tap on the airplane icon again to turn it off.
Try Netflix again to see if this fixed your problem. If not you can try restarting the device, your network or using another internet connection.
How to Fix Netflix Error 1044
Netflix error code 1044 is related to the device you’re streaming from and it only impacts Android-powered phones, tablets, TVs, and set top boxes.
If you get this error code when you’re trying to use Netflix, it means the device you’re trying to stream from isn’t supported by Netflix. In order to continue watching content, you will need to use a different device.
How to Fix Netflix Error 10035
Netflix error code 10035 is another common message that pops up when a network issue on your end is impacting your device’s ability to connect to Netflix. You’ll want to check that your Wi-Fi and/or cellular connection is working properly and try again.
How to Fix Netflix Error 12001
Android Netflix problems are also common and normally includes the Netflix 12001 error code. When you see this it means that the data on your device is out of date and needs to be cleared.
The first thing to try is restarting your Android, but if that doesn’t work you will need to clear the Netflix data from your device.
Go to your Android Settings -> Application Manager (Apps or Applications) -> Tap on Netflix -> Tap on Clear Data -> Tap OK. This process may differ depending on your phone model and operating system.
If that fails, you can try a different wireless connection or contact Netflix for support.
How to Fix Netflix Error 40103
Netflix error code 40103 is an issue that may be related to an outdated version of Netflix or a VPN. In order to fix this issue, first make sure your Netflix app is updated to the latest version.
If that doesn’t resolve the problem, and you’re using a VPN, try turning the VPN off and see if that resolves the error. You may also want to restart your modem and/or router or try resetting the network settings on your device.
If watching from an iPhone or iPad, go to Settings > General > Transfer or Reset > Reset > Reset Network Settings.
How to Fix Netflix Error M7037-1111
Netflix error code M7037-1111 is another problems related to VPN’s. You’ll want to try turning off your VPN and reconnecting to Netflix and see if that fixes the issue.
If not, try resetting your router/modem. You may also want to reset the network settings on the device you’re trying to stream from.
How to Fix Netflix Error M7121-1331-6037
If you’re trying to watch Netflix on a computer, you may encounter Netflix error code M7121-1331-6037. This error typically pops up when trying to use Netflix on an outdated operating system. Make sure your computer is running the latest operating system available.
How to Fix Too Many Users on Netflix
If you share your Netflix password with others or if you suddenly lose your connection you may see a message stating, “Your Netflix account is in use on another device. Please stop playing on other devices to continue. Visit Netflix.com/help for more information.”
If this happens because you lost connection to the Internet or power suddenly, it should go away on its own. However, it can take up to two hours to resolve.
You can check to see who is connected to your account. Many plans only include the ability to use one or two screens at a time. If you need more screens you might need to upgrade to a more expensive plan.
If you need to disconnect someone who you don’t want to share your account with any more, you can change your password and then go to the Netflix website, My Account, Sign Out of All Devices.
How to Fix Netflix Suspicious Sign-In Problems
You may receive an email from Netflix with the subject, “Netflix Password reset required” and directing you to create a new Netflix password. If you get an email that says the following, you need to take action.
“We have detected a suspicious sign-in to your Netflix account. Your Netflix account may have been compromised by a website or a service not associated with Netflix. Just to be safe and prevent any further unauthorized access of your account, we’ve reset your password.”
We don’t recommend clicking any of the links in the email since there is always a chance that a scammer is posing as Netflix. Instead, we suggest you go to Netflix and choose to forgot your password to get a reset link sent to you.
From there, you can make a new password. If you re-used that password it is a good idea to change it on those services or websites as well.
How to Fix Netflix Apple TV Problems
If you cannot watch Netflix on your Apple TV, you may need to take action to fix problems playing Netflix movies.
Assuming you can already use your Apple TV to connect to other internet services you can try to restart your Apple TV. Unplug it from the internet and from the TV for a minute and then plug it back in and turn everything back on. This will solve many problems.
If that fails, you should sign out. If you see an error on your screen, press the play button and then choose sign out or deactivate.
If you see the error when you are watching a movie, press menu. When you see the Who’s Watching Netflix message you can choose Sign out. Sign back in after these tasks and see if it works.
If all else fails, you may need to update your Apple TV to newer software. Use this guide to update your Apple TV.
How to Fix Netflix Black Screen Problems
When you try to stream Netflix on your Mac or PC and see a black screen there are several steps to take.
The first thing to do is to go to the Netflix Cookie Clearing website. This will sign you out of Netflix and remove some files from your computer. After completing this, go back to Netflix and sign in.
If this does not work, try closing your browser completely and then streaming. If that still doesn’t work try using Chrome or Firefox instead of Safari or Internet Explorer.
You may also need to uninstall the Silverlight Plugin from your computer. Use this guide to do that if you are on Windows or Mac.
Other problems may include Firefox plugins and antivirus software. If your antivirus software is out of date, it may prevent Netflix from working.
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