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9 Common Galaxy Note Edge Problems & How to Fix Them



The Samsung Galaxy Note Edge Lollipop update delivers some big changes to the curved version of the Galaxy Note 4. It also, like Samsung’s other Android 5.0 upgrades, has brought some features not listed in the change log: Galaxy Note Edge Lollipop problems. With the Galaxy Note Edge Lollipop release gaining steam in the United States and elsewhere, we want to take a look at some potential fixes for these issues.

In late 2014, Samsung started rolling out its first Android 5.0 Lollipop update to the Galaxy S5 Lollipop. In the weeks that’ve followed, Samsung’s been rolling out several Android 5.0 Lollipop updates including upgrades to the Galaxy Note Edge, the Galaxy Note 4 variant that utilizes a screen that’s bent over the right side of the phone.

The Galaxy Note Edge Lollipop update, like Samsung’s other updates, brings a ton of big time features to the flagship Galaxy Note. And while the Galaxy Note Edge Android 5.0 Lollipop upgrade is working out fine for some users, we’ve also started to hear about Samsung Galaxy Note Edge Lollipop problems. Complaints have started to grow as the Galaxy Note Edge’s Lollipop release has grown in size.


We continue to see complaints about a number of Galaxy Note Edge Lollipop issues, many of which are common after a big update like Android 5.0 Lollipop. We’re still not sure when Samsung or its carrier partners will roll out their first Android 5.0 Lollipop bug fix updates for the Galaxy Note Edge so we want to do our part and help try and solve some of these issues.

Here, we take a look at some of the Galaxy Edge Lollipop problems that have popped up for users in recent weeks and offer some possible fixes for these issues. These will help Galaxy Note Edge users who have run into problems after making the transition from Android 4.4.4 KitKat to Google’s new Android 5.0 software.

How to Fix Galaxy Note Edge Update Installation Problems

If the Samsung Galaxy Note Edge Lollipop update (or really any update) is available but it won’t start downloading, there are a few fixes to try to jump start the installation process.

Samsung itself outlines a number of steps to take if the Lollipop download process is unable to complete. Galaxy Note Edge users that have enough storage available to install will want to ensure that the device is charged up to at least 50% before the download and installation process begins.

If that still doesn’t work, try downloading and installing over a fast Wi-Fi connection. If there are still issues after that, let the phone die, recharge to 100% and try installing again.

How to Fix Galaxy Note Edge Battery Life Problems

Battery life problems are common after major Android upgrades so it hasn’t been surprising to hear about Galaxy Note Edge battery life problems after the Lollipop release. The problems are isolated but that doesn’t mean that the don’t exist. And while there’s no guaranteed fix, there are certainly a few things to try before taking the phone into a store.

In our experience, third-party apps are usually the cause of most post-release Android battery life problems. Apps are the first place we would look if the Galaxy Note Edge starts exhibiting bad battery life after the move up Lollipop.


First, we recommend updating the Galaxy Note Edge’s applications with the latest bug fixes. Bug fix updates typically have a positive effect on app performance. Users will want to read reviews first to make sure that the latest bug fix update doesn’t bring catastrophic problems.

If that doesn’t help, we recommend booting the Galaxy Note Edge into Safe Mode. Booting the Galaxy Note Edge into Safe Mode will disable third-party applications which will allow users to identify potential culprits. Isolating applications will take a lot of time (users will need to do some uninstalling) but it’s worth a shot if the Galaxy Note Edge’s battery isn’t holding up after moving to Android 5.0.

Here’s how to boot the Galaxy Note Edge into Safe Mode:

  1. Power down the device. Then, press & hold the power button and volume down key.
  2. Once it boots up, you can let go of the power button but keep the volume key held down.
  3. When you have successfully entered into Safe Mode, you will notice the text ‘Safe Mode’ at the bottom left corner of the screen.

It’s also worth restarting the Galaxy Note Edge to see if that gets rid of the problem. This quick reboot will clear the cache and kill off services that might be eating away at the battery. Galaxy Note Edge users will want to try disabling NFC and Bluetooth. Disabling unnecessary services can have a positive effect on battery life.

We also suggest getting rid of live wallpapers. Live wallpapers have the potential to chew through battery in the background. Galaxy Note Edge users can also try setting a black background as that’s been known to help conserve battery. If nothing works, try replacing the TouchWiz launcher with a different launcher. Nova Launcher is one of Android’s most popular choices.

How to Fix Galaxy Note Edge Wi-Fi Problems

We’ve already seen several complaints about Galaxy Note Edge Wi-Fi issues and there’s a very good chance that more Galaxy Note Edge users will run into problems down the road. Problems range from slow connections to lost connectivity when the device is in a strong signal area.

If the Galaxy Note Edge starts exhibiting Wi-Fi issues, the first thing to do is to reboot the phone. Users will also want to try rebooting the local router if that hasn’t been done in awhile. We recommend unplugging the router for a good 30 seconds and then plugging it back in. Users can do the same for the modem as well.

If that doesn’t work, Samsung Galaxy Note Edge owners experiencing Wi-Fi problems might also consider updating the routers firmware. If those simple fixes do not work, it’s now time to head into the device’s settings.


First, try forcing the device to forget the Wi-Fi network that’s posing problems. Head to the desired connection in Settings and select the Forget Network option. Once that’s done, users will then need to reconnect to the Wi-Fi network with the password.

It’s also worth going into Power Saving Mode to see if Wi-Fi restrictions are in place. To access Power Saving Mode, head into Settings and then into the Power Saving Mode option. This is a known fix for Wi-Fi issues.

If none of those fixes dislodge the Galaxy Note Edge Lollipop Wi-Fi problems, we recommend updating applications. If that still doesn’t work, Galaxy Note Edge users can try booting into Safe Mode to see if apps really are the issue.

How to Fix Galaxy Note Edge Cellular Data Problems

We’ve seen Galaxy Note Edge users, Sprint Galaxy Note Edge users in particular, start to complain about cellular data problems after the move to Lollipop. This isn’t surprising. Cellular data problems are extremely common after major Android updates.

First, Galaxy Note Edge users will want try flipping cellular data off. Turn it back on after 30 seconds or so and see if the connection is back. If it’s not, try rebooting the device. This has worked for us in the past when cellular data abruptly stops working.

We’ve also had success popping a phone into Airplane Mode. Switch on Airplane Mode and then switch it off. This has, in the past, restored cellular data on Galaxy smartphones and tablets. If none of these work, it might be time to get in touch with the service provider, Google, or perform a factory reset to see if that works. We outline how to do that below.

How to Fix Galaxy Note Edge Bluetooth Problems

Bluetooth problems are extremely common and we’ve seen some Galaxy Note Edge Bluetooth problems on our AT&T version of the device. Bluetooth issues are extremely common on Android smartphones but fortunately, there are a few fixes Galaxy Note Edge users can try.

Samsung Galaxy Note Edge users dealing with Bluetooth problems should first try shifting Bluetooth on and off. To do this, head into Settings and then Bluetooth and toggle the service off and then back on again after a few moments. If that doesn’t fix the problem, it’s time to forget the device’s Bluetooth connections. Head into Bluetooth and forget the device or devices in question and then reconnect.


Users trying to connect to a Bluetooth in a car will need to consult the car’s manual to reset the car’s Bluetooth connection. The process is going to be different for each make and model and that’s why we recommend consulting the car’s manual before attempting this. Once that connection has been reset and the connection’s been forgotten on the Galaxy Note Edge, try reconnecting to see if it works.

How to Fix Galaxy Note Edge Overheating Problems

Some Galaxy Note Edge Lollipop users say that the device has started running extremely hot after the arrival of Android 5.0 Lollipop. This can happen when playing an intense game for a few hours straight but many users are saying that it’s happening without much provocation. Thankfully, there are a few fixes to try if the Galaxy Note Edge starts getting hot for no reason.

First, try restarting the device. Leave it off for a minute or so and then boot it back up. If that doesn’t work, power it down again and this time, remove the battery and microSD card from the microSD card slot if there is one. Pop the battery back in without the microSD card in and see if that works. This has worked for us in the past.

If none of that works, we suggest booting into Safe Mode to see if it’s an app that’s causing problems. A rogue app could be overworking itself so it’s important to check to see if that’s what might be occurring.

How to Fix Galaxy Note Edge Performance Problems

We’ve also been hearing about drops in performance after the arrival of Android 5.0 Lollipop. Galaxy Note Edge users experiencing abnormal lag or sluggishness will be happy to know that there are an array of fixes to try and help stabilize the performance of Android.

The first potential fix that we recommend is a process that will clear the Galaxy Note Edge’s cache partition. To clear the cache partition on the device, follow these steps:

  • Turn the Galaxy Note Edge off.
  • Press and hold Home, Power and Volume Down buttons simultaneously until the device vibrates.
  • When the Samsung logo appears, release them.
  • Tap Volume Down repeatedly until you Wipe Cache Partition. Select it with the power button. Select Yes.
  • Wait for the process to complete. It could take awhile.
  • Reboot your Galaxy Note Edge.

If that doesn’t work, try disabling some applications through Application Manager in device settings. This has been known to improve performance though it should only be used as a last resort.

How to Fix Galaxy Note Edge App Problems

Samsung notes that app issues are extremely common after big releases like Lollipop. Samsung Galaxy Note Edge users experiencing issues with applications can try a few things to jumpstart performance. First, try updating the problem app. There’s a good chance that the developer’s rolled out a bug fix so users be wise to give that a shot first.

We also recommend reinstalling the application. We’ve seen success with this method several times in the past and it could resolve issues with app performance after Lollipop. If the problems continue, reach out to the developer and alert them to the problem. This will help them identify the problem and potentially fix it in a later update. Here’s how to do that:

  1. Touch More options
  2. Touch My apps > All
  3. Touch the application with the issues
  4. Scroll down to Developer
  5. Touch Send email to report the issue with the application developers

How to Fix Galaxy Note Edge Problems If Nothing Else Works

If nothing here works, it’s probably time to revert back to Android 4.4 KitKat. Or if that doesn’t sound appealing, factory reset the device.

Those looking to factory reset should note that it’s a time consuming process and Galaxy Note Edge users will need to ensure that key files are backed up before starting. This process erases the entire phone and brings it back to the state that it was in when it first came out of the box.


To do this, go into SettingsUser & Backup, and select Backup and Reset. From there, select Factory Data Reset. From there, select Reset Device and then Delete All.

Sometimes, unorthodox fixes will work where common fixes fail. We also recommend taking a look at Android Central’s forums, one of our favorite Android-centric forums. For those still unable to fix Galaxy Note Edge Lollipop problems, we suggest getting in touch with the device’s service provider. If there isn’t one, get in contact with Samsung itself.



  1. Filip Witkowski

    05/26/2015 at 7:15 pm

    I have question: how can I contact Samsung to tell them about my Lollipop problems?

    Even though I have reset the phone to factory settings I still have many (some mayor) problems
    the most annoying is that almost every time I lose network connection (in elevator or in subway), when I get back to 4G area I need to restart the phone in order to be able to connect to Internet.

    • ruudman frank

      12/21/2017 at 9:33 pm

      what happened to Samsung making our pockets and life dangerous of making note edge that gets hot every time I went to every phone repair am tied what can I do am loosing money who will refund my money back

  2. Ihab

    06/22/2015 at 6:11 pm

    My New Samsung note edge has a sound problem where randomly the sound decides to not work,the sound indicator icon in the notification center says that the sound is on ,but there is no sound when i watch a you tube video or a recorded video or on Facebook.
    All completely randomly some time yes and some time no.
    I have the 5.01 version

  3. Ihab

    06/23/2015 at 3:52 am

    My New Samsung note edge has a sound problem where randomly the sound decides to not work, the sound indicator icon in the notification center says that the sound is on, but there is no sound when I watch a you tube video, a recorded video, or a video on Facebook and now even if i play games.
    All completely randomly, sometime yes and sometime no.
    I have the 5.01 version
    The note edge is great but i am not pleased of my purchase because of this annoying problem.

  4. Telden

    06/26/2015 at 1:33 pm

    Anyone having issues with Twitter Mobile Notifications on the Galaxy Edge? I cannot set/update/upgrade my mobile push notifications in the Twitter app.

  5. Kiran

    06/29/2015 at 3:23 am

    Note Edge has over heating problems since upgraded to Lolly pop

  6. Christi

    07/01/2015 at 9:29 am

    I’m having issues with a section of my Galaxy Edge Note not detecting my stylus. Anyone else have this and know how to fix it?

    • Gilma

      08/15/2015 at 5:55 pm

      Do you have any kind of magnet attach to it like for a car mount? It happened to me and it was the magnet

    • Frank Scanlan

      04/11/2016 at 6:25 am

      Hi Christi, having the same problem. Top right hand corner of screen will not recognise the stylus at all. Do not know how to fix yet.

  7. Tony Poland

    07/22/2015 at 4:33 pm

    Under “How to Fix Galaxy Note Edge Performance Problems,” the instructions are incorrect. Instead of “Press and hold Home, Power and Volume Down buttons simultaneously until the device vibrates.” it should read “Press and hold Home, Power and Volume Up buttons simultaneously until the device vibrates.” The Volume Down button combination leads to a different menu than the Recovery Menu, which is what is needed for the clearing of the cache partition. This lead to a lengthy waste of time until I called my service provider for more accurate information. I tried to find an email address for Adam Mills, but was unable to locate one.

    • leroy

      02/14/2016 at 2:44 am

      Was your problem with the abnormal factory reset

  8. jayson

    07/24/2015 at 10:50 am

    I’m having issues with my notifications for the note edge, either I have it on ring tone or vibration I wouldn’t be able to tell if someone is trying to notify me unless I open my phone.

  9. sandra

    08/01/2015 at 2:53 pm

    I can’t get the lollipop logo after I get the upgrade on my note edge how can I get the logo instead of note edge logo

  10. Raghuveer

    08/07/2015 at 10:44 pm

    In my mobile left side me ek lamba lines create ho gaya hai green color ka how to solve it please help me

  11. milton

    08/16/2015 at 12:48 pm

    i got a problem with game graphics after lolipop update

  12. Debb

    09/13/2015 at 10:21 am

    I hate this phone. My phone number and contacts disappear. The phone opens and closes apps on its own, it’s like it’s possessed.

  13. johnrknotts

    10/18/2015 at 6:37 am

    Sadly I am experiencing all of those problems.

  14. daniel

    11/03/2015 at 7:36 pm

    After i update my note becomes a hot plate everytome i use it.. at the end overheat burned out the mother board, luckily my phone have insurance and repair it with minimal charge.. but i decided to switch to galaxy note 5… it seems snapdragon processors have overheating issues not just on snapdragon 810

  15. harryryder

    12/04/2015 at 6:46 am

    hi people

  16. daisy

    12/10/2015 at 12:19 pm

    I did the update on my phone and everything works except one thing….I can’t receive notifications on my edge screen while watching a video….before I was able to watch a video and my phone would vibrate or ring and I would be able to see who the message was from on the edge now I can’t please someone help me fix this issue

  17. Kristal

    12/17/2015 at 8:50 am

    I will turn my phone on mute or silent and then a call comes in and it turns its sound back on. How can I get this fixed?

  18. Luis Lopez

    12/18/2015 at 11:50 am

    When I press or push in the icon on the side of the Edge it won’t open up it will change to the next window I have to knock on it about 10 time

  19. K

    12/31/2015 at 7:49 am

    I don’t get the sign-in popup window when I try to connect to a wifi. Also, my battery constantly drops from a certain percentage to zero within minutes, and when I take out the battery and put it back in, it changes back to the original percentage.

    • Tiarana

      06/15/2016 at 12:25 am

      Happens to me too. From 52 % to 12% to 8% then dying on me in less than 30 seconds or mostly it goes from 32% to dying. If I start charging it it starts from 32 %. But if you take it of charging again it dies. I started to think it was a battery problem cause reinstalling it from scratch did not help a bit.

  20. Kp

    01/25/2016 at 6:54 pm

    My phone is experiencing mild to EXTREME over heating. I didn’t even know the phones system has updated to this lollipop BS. It also now just randomly turns down my ring tone to vibrat all the dam time and when I use the the side to turn it back it it’s a game of tug of war where I am fighting the volume bar on my screen for control in which I ALWAYS fail. Wtf! Im about to chuck this phone acids the room…ugh.

  21. Ahmed

    01/30/2016 at 1:54 am

    my Note Edge does not respond when i want to watch video clips. simply it says can not play video. Why? how to solve the problem?

  22. darksama

    01/31/2016 at 12:09 am

    My Note edge still says 4.4.4 and says latest version is installed what can i do ?

    • Meghan

      02/18/2016 at 4:38 am

      You can thank your lucky stars. Dont upgrade to Lollipop. It’s horrible.

  23. Meghan

    02/18/2016 at 4:37 am

    The stupid Lollipop update ruins the Note Edge. When I get messages, where it used to come up on the edge screen, now it pops up in the middle of my screen and is extremely annoying. They should have made us Note Edge users able to switch the pop ups off.

  24. phanindra bhaskarabatla

    03/04/2016 at 7:36 am

    I’m using note edge since 3 weeks i’m facing a problem from 2 days my phone’s not charging how to fix this problem please let me know

  25. jen

    03/21/2016 at 10:25 pm


  26. Melody Lauer aka Limatunes

    05/04/2016 at 7:24 am

    My note edge randomly restarts at the most bizarre moments and then when it does restart it doesn’t allow me to unlock with my finger print. I must use my very long back-up password.
    This upgrade has been frustrating, to say the least, and I hope they come up with some fixes soon.

  27. hamzah karimshah

    06/16/2016 at 6:38 am

    my Samsung note edge wont turn on, please email me if anyone has a solution to this problem.

  28. Manoj

    07/23/2016 at 3:28 am

    Hi there, I have purchased Samsung Note Edge last year. It worked fine until February then it got one thin hairline vertical line in the middle of the screen, it was there for a week and disappeared. Then came and become 2 lines, after few weeks the screen had 5 lines, I was under the impression that it will be covered under warranty as HTC repaired my brother’s phone when his phone screen got blacked out. In May my phone got like 50 vertical lines on the screen, reset but no use. When I went to Samsung Service center in Kukatpally, the representative said it can’t be covered under warranty as the screen is pixellated, I have sent an email to the executive team of Samsung with reference # 2135672812 , they told me over the phone that I must be dropped the phone that’s why the lines came so not covered under warranty…This is my first Samsung phone and experienced this kind of an issue…Samsung is such a big company but can’t correct there manufacturing defects , the works fine but only the lines making little making it look bad. one of my colleague did not buy Samsung S7 edge because he feared of experiencing the same defect…the vertical lines are pink the middle and green on the right side…I will use it and let the people see this defect from Samsung phones..

  29. Naomi

    07/23/2016 at 7:40 pm

    HI I have the Galaxy Note Edge and it constantly turns off at random times. I tried unmounting the SD card and still does it. Tried doing a hard reset and even replacing the battery.. Even went as far as shipping to the headquarters in TX and the said they fixed it but as soon as I turned it on it did the same exact thing.. What should I do.??. Please help

  30. Vinoth Kumar

    08/18/2016 at 3:23 am

    Hai I am using galaxy note and if charge goes below 20% its automatically goes switch off after charge only I can use my mobile: if anyone having same problem: please let us know the solution

  31. Abdul Kareem

    08/22/2016 at 4:16 am

    Really upset with Galaxy Note Edge. I did all that I could and took to Service Center and still the same status. Better move to HTC 10. Lost all the way and it is hopeless with Samsung here onwards…

  32. Abdul Kareem

    08/22/2016 at 4:19 am

    Better that Samsung takes back Note Edge from all customers and reward them with the latest phone.. This is how they should brand again.

  33. Doug

    10/06/2016 at 6:38 pm

    I’m trying to delete contacts out of my Note Edge, but Google keeps on pumping them back in. Does anyone know where the problem lies? I’m sure it’s just something in Settings, but with Google or Samsung? Much obliged.

  34. Sam

    01/06/2017 at 11:35 pm

    There is a problem with this device’s apps. uploading random apps at random times. This device will install and upload apps by itself and activate by itself?

  35. Rishon

    02/01/2017 at 12:34 am

    My note edge produces heat when i take a few photos is the problem the camera or the mother board

  36. Soca

    02/09/2017 at 9:59 am

    my note edge doe not turn on, I have changed a new battery but still not turning on, Any advice !!

  37. Tony

    02/10/2017 at 12:37 pm

    My Samsung note edge keeps shutting off for no reason then it won’t restart! I have to take the battery out and then put it back in!! I have done the reset to factory but it still does it! It also loses charge for no reason. WTF Samsung! !! This is crazy. No one seems to know what the problem is and it’s so frustrating. What could be the problem. Also while typing this the keys are getting stuck! ! Never buying another Samsung again. Somebody please tell me what’s causing it to do this!!!!!!

  38. leela

    03/02/2017 at 2:45 pm

    I have also same problem, my mobile get too hot, can I fix it, can Samsung company can fix it

  39. Gass

    03/02/2017 at 11:18 pm

    I have exactly the same issue

  40. Manasa R

    03/07/2017 at 5:22 pm

    I need the Official Samsung Helpline! Anyone know? My Galaxy Note Edge screen has lost colour resolution and it is now a greenish yellow shade all the time! Woke up this morning and found it that way! Any ideas please?

    • Sham

      05/01/2017 at 10:52 am

      Hmm quite nice. Mine shows up pink colour, which is not my favourite colo

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