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Halo Wars 2 Problems & Fixes



For Microsoft, makers of the Xbox One and owner of 343 Industries, the launch of Halo Wars 2 was a chance to prove something. The company and former studio Bungie helped to spawn a new generation of online gaming all centered around the first-person shooter. That’s where the Halo franchise remained, until someone greenlit the original Halo Wars. Though the game didn’t sell nearly as well as a Halo shooter, it spawned a loyal fan base that still enjoys it today. Halo Wars 2 problems could have marred Halo’s return to the real-time strategy game genre, but that doesn’t appear to be the case at all.

Officially, Halo Wars 2 launched on Friday, February 17th when Halo Wars 2 Ultimate Edition finally went on sale. Those that pre-ordered that version of the game have been able to play through the game’s story related missions. They’ve also been able to start their careers in Halo Wars 2’s sprawling set of multiplayer experiences, including the much-talked about Blitz Mode that involves using digital cards to decimate enemies with heavy artillery and careful planning.

Read: Halo Wars 2 Release Date: What We Know Now

Here’s the Halo Wars 2 problems we’re seeing and how you can fix them, if fixes and workarounds exist for them.

Halo Wars 2 Problems: Missing Halo Wars Definitive Edition

Microsoft and 343 Industries are big on providing those that invest in their games extras. For Halo Wars 2 Ultimate Edition, the two threw in an early download of Halo Wars Definitive Edition. A refreshed version of the original game, this version is available on both Xbox One and PCs running Microsoft’s Windows 10 operating system.

Purchasing Ultimate Edition should have resulted in you receiving a digital code over Xbox Live that unlocks Halo Wars Definitive Edition. Some users report not receiving that code. Before contacting support, double-check your Xbox Live messages to see if Microsoft has already provided you with a code. It should have been sent by Xbox Live itself. If it hasn’t, contact Xbox Support.

Microsoft’s Support Page on pre-orders notes that up to 10 days can pass between the time you purchase Halo Wars 2 Ultimate Edition and when you receive your code.

Halo Wars 2 Problems: Surprise 2.5GB Update

If you placed a digital pre-order for Halo Wars 2, note that there’s a game update that’s required before you can play. Games normally get day-one patches, but this one is a whopping 2.5GBs in size. Be sure to turn your console on and check for updates ahead of the Halo Wars 2 Standard Edition release. Factor the patch download into any plans you have to jump into the game.

Halo Wars 2 Problems: Can’t Play Early

Halo Wars 2 doesn’t arrive for everyone until February 21st. The only users that can play the game now are those that purchased Ultimate Edition. If you did purchase Ultimate Edition and can’t access your game, contact Xbox Support’s purchases department to look into the issue.

Halo Wars 2 Problems: Crashing on Windows 10

If every time you attempt to open Halo Wars 2 it crashes, try restarting your Windows 10 PC. If it’s still happening, check for the latest drivers for your graphics card. There’s some early reports of this happening, but 343 hasn’t yet provided any guidance on what might be causing the issue.

Halo Wars 2 Problems: Where to Download the PC Version of the Game

As Halo Wars 2 is an Xbox Play Anywhere title, purchasing a digital version gets you a copy on both the Xbox One and PCs running Windows.

Note that there’s no separate code for the Windows version. You only need to open the Windows Store on your PC. Tap or click on your avatar next to the search bar. Select My Library from the menu. You can also try just searching the Windows Store for Halo Wars 2.

Halo Wars 2 has some mild hardware requirements, meaning you may not be able to enjoy the game on your PC. Also note that you’ll need to have used the same Microsoft Account on your PC that you used to purchase the game on Xbox One.

Halo Wars 2 Problems: Windows Store Error Code 0x80070057

This appears to be an issue related directly to trying to download Halo Wars 2 to an external drive, according to a post in the game’s official forums on Halo Waypoint. Try switching the download to an internal drive with enough space and the download should go just fine.

Halo Wars 2 Problems: Can’t Buy Halo Wars Definitive Edition

You can’t yet purchase Halo Wars Definitive Edition without purchasing the Ultimate Edition of Halo Wars 2. Microsoft says that it plans to begin selling the game separately in the Xbox Store and Windows Stores sometime in 2017.

Halo Wars 2 Problems: Can’t Download Xbox Play Anywhere Unlock

Those that purchased a disc copy of Halo Wars 2 don’t get a digital unlock through Xbox Play Anywhere, unfortunately.

Read: 9 Halo Wars 2 Features to Get Excited For

Gotta Be Mobile will continue to update this breakdown of Halo Wars 2 problems as more issues crop up and the developers share solutions for those issues. Halo Wars 2 Ultimate Edition costs $79.99. The standard version of the game is just $59.99.



  1. Tim Roberts Jr

    02/19/2017 at 8:37 pm

    On xboxone the game will freeze while playing the online features and the campaign

    • Darren

      02/21/2017 at 10:45 pm

      Hi Tim, I’m glad this issue is occurring with someone else and it’s not just me. I looked up on Google and I saw an article saying that other people are experiencing crashes and freezing along with other issues on Xbox One and also PC apparently. I noticed that it has crashed a couple of times whilst playing solo Skirmish matches. I haven’t noticed any one particular thing that is triggering it. one of the times this happened to me I had nearly wiped out the other team and I sent in a Warthog to their base so the fog of war would be removed and then I unleashed Cutter’s most powerful leader power, where you call in a few gunships that circle an area and guard it for a while. I unleashed this right in the center of their base, so there would have been a lot going on at once on the screen. Then it just froze and I couldn’t do anything else until I exited to the main dashboard.

      Another thing I have noticed, on one occasion, I built the Ultra unit for one of the Banished factions. And on one particular map, it seemed to get stuck and was just rotating 360 degrees non stop. You could see that it was trying to move all the time, but it just kept going around in circles. This only happened on one occasion though, and it was on a map that had a lot of areas that were quite small that were connected by very narrow walkways.

      Other than the crashing though, and a couple of occasions where there was a little bit of FPS drop and stuttering during gameplay and cutscenes, Halo Wars 2 is a phenomenal video game. Graphics are outstanding and the cutscenes are out of this world. Sorry for the long rambling post. Hope you made it all the way to the end :-)

  2. Sam Y

    02/23/2017 at 6:54 pm

    Every time I exit a mission or “resign” from a mission to go back to the main menu it closes out of halo wars 2 completely. Is there nothing really I can do to fix this besides wait for future updates??

    • Sam Y

      02/23/2017 at 6:55 pm

      This is on PC by the way.

  3. Peter

    03/04/2017 at 6:21 am

    I have the same Problem on Windows 10 64-bit 16 gb RAM Gtx 960 g1 4gb V-ram

    Every time I exit a mission or “resign” from a mission to go back to the main menu it closes out of halo wars 2 completely. Is there nothing really I can do to fix this besides wait for future updates??

  4. Kiwi

    03/04/2017 at 7:03 am

    Sound cuts the moment it gets to the main menu on Windows 10. Is thus common or just me?

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