10 Common OnePlus 3 Problems and Fixes

The OnePlus 3 and OnePlus 3T are two of the best budget smartphones on the market. Delivering a flagship experience at a wallet-friendly price. However, they aren’t perfect. Here we’ll be going over some common OnePlus 3 problems and how to fix them. Along with information regarding the OnePlus Android 8 Oreo update.

Those with the OnePlus 3 or 3T are likely enjoying all these phones have to offer. The company is busy working on the next version of Android, while still delivering frequent updates with bug fixes.

Read: 12 Best OnePlus 3T Cases

Even with all the monthly software updates, some are still experiencing issues. Luckily, none of these are deal-breakers or anything catastrophic. Instead, there are some lingering problems we need to fix. With that in mind, here are some problems we’ve found and how to fix them.

While many owners are having a great experience without problems, that isn’t the case for all. A quick web search finds complaints on the OnePlus forums, over at Reddit, and many other locations. Most of the problems are easy fixes, while others need a software update from the company.

Without further delay, these are some of the bigger problems we see the most and potential fixes for owners.

Notification Problems

A complaint we see the most stems from notifications not coming through. Whether these are push notifications, or just in general. Users state they don’t see any notifications at all, or they only work when an app is in use. Like Facebook or Gmail. Obviously, this is a big problem.

In late 2016 an update reportedly fixed this issue, although we’re still hearing complaints on occasion. IF so, try the latest OxygenOS 4.5.0 update from September 25th.

For one, check the “notification slider” on the side of the phone. Just like the iPhone, it toggles notifications on, priority only, or off. Many don’t know about this for whatever reason. You may have accidentally turned them off. All the way down has all notifications turned on.

Also, try heading into Settings > Sounds & Notifications > App Notifications and make sure they’re all turned on. Alternatively, make sure you didn’t add apps to the Do-Not-Disturb list. Last but not least try downloading an app like Push Notification Fixer and see if that helps.

Won’t Accept Updates

For whatever reason, we’ve seen a lot of complaints about users unable to accept or download updates. Whether those are small bug fixes or the latest Android 7.1.1 Nougat release. This is a small problem that happens way too often, but it’s easy to fix.

As silly as it sounds, a simple device reboot almost always fixes this. Push and hold the power button and turn the phone off and back on, or select restart. Once it’s done and back up and running try the update again. Owners can also go to the OnePlus support pages to manually download and install updates.

Pocket Problem (Overheating)

You may have heard of this, and if not, you probably experienced it. The OnePlus 3 or 3T will randomly be extremely warm or low on battery for no clear reason. Especially after being removed from a pocket or purse.

Last year this “pocket heat” problem was reportedly fixed, but now we’re seeing complaints again. If the phone is facing your leg in a pocket or screen-down in a purse, the fingerprint sensor might get touched and “scans” to try to unlock. This happens over and over again. Heating the device up and draining the battery.

OnePlus was very aware of this issue and fixed it a while back. However, the update to Android 7.0 Nougat disabled the option in settings called “Pocket Mode” which prevents this issue.

Head into Settings > Advanced > Pocket Mode > and set to Enable.

Now, this should no longer happen. If your device is still getting warm it could be a rogue app draining the battery or keeping it awake, which is a separate topic completely.

WiFi & Bluetooth Issues

It seems like every phone has this issue to some degree, especially after software updates. Everyone is different and the accessories we use are too. From car stereos to home routers for WiFi and more.

Make sure power saving mode isn’t turned on, and try rebooting the phone. However, if you still have issues with WiFi or Bluetooth the same steps usually fix either or. Simply forget the connection to a WiFi service or unpair a Bluetooth device. Reboot anything necessary, and reconnect the devices. Like repairing the connection to a car or Bluetooth speaker, and re-connecting to a home or nearby WiFi network. This typically fixes any outstanding issues.

Screen Rotate Problems

A frustrating bug we keep hearing about is screen rotation or auto-rotate. The phone gets stuck in portrait mode and won’t go into landscape while trying to do certain things. Typically a quick reboot solves this, but a bigger problem could be causing it.

Anything from rogue apps, to a software bug. We’re expecting OnePlus to fix this with a software update because it happens far too often. However, a temporary workaround is an app called Rotation Control. This will manually let owners toggle rotation. Irritating, but it’s better than nothing. Are you having issues with this? Let us know in the comment section below.

Display Color or White Balance

This one is more of a personal preference and depends on which device you owned before switching to OnePlus. Many owners feel like the screen is on the warm side, with more of a yellow tint to the screen than a “pure white”. This is by design from OnePlus. Those coming from a Samsung will think it’s way too warm, as Samsung’s often have a cold blue hue to them.

Simply head into Settings > Display > and find the color slider. This will allow owners to adjust the white balance to match their preference. A level of customization that many really enjoy. Alternatively, in the Developer Options menu, we can switch the display to sRGB mode. Give that a try too.

Camera Unresponsive

Those seeing all these complaints must think this phone is terrible, but it really isn’t. Most love it, and these are just problems in general. Most don’t experience any of them. That said, if you have an unresponsive camera or it won’t take photos, we have a few solutions. We’ve heard this one a lot too, sadly.

It's not the best camera on a smartphone in 2016, but it's very capable.

For whatever reason, the stock camera app provided by OnePlus has issues occasionally. Especially if the camera was open in the background and memory management killed the app. Some can’t launch the camera, or it won’t take photos at all. Here in September of 2017, OnePlus has released several updates and the camera should work as intended.

If not, your best bet is to download a 3rd party camera app, many of which have more features or better controls. We’d recommend Google Camera, but there are many others on the Google Play Store. The OnePlus v3.5.3 update fixed the camera issues, but some still have it. If so try rebooting the phone, doing a factory data reset, or just using a different app for taking photos.

Missing Voicemails

Another common complaint about the OnePlus 3 is voicemails getting lost. This appears to happen mostly with users enjoying the phone on T-Mobile. The fix, is disabling visual voicemail.

Open the call settings > Sim Card > and disable visual voicemail. The feature won’t work anymore, but it’s not that great anyways and now you’ll get voicemails. Alternatively you can download the T-Mobile Visual Voicemail app to still have those controls, if needed.

Other Fixes (Factory Reset)

Overall the OnePlus 3 and OnePlus 3T are great phones. Most of the small little bugs are gone now that they’ve released several software updates.

If your OnePlus is frozen push and hold the power button for 5-7 seconds to do a hard reset. If other issues remain after everything above, you may have to do a factory data reset This will erase everything from the phone, so we recommend backing up your device first. A factory data reset is a last resort but usually fixes anything and everything software related.

To do this head into Settings > Backup & reset > Factory Data Reset > Erase and confirm. Your phone will reboot and start fresh like it was the day you received it. Set it up as new again, restore all your information and data, and hopefully, you’ll have a bug-free experience. If you’re experiencing hardware problems, consider getting a replacement phone from the company.

What’s Next?

So what is next for the OnePlus 3 or 3T? Another update to Android 7.1.1 Nougat arrived on September 25th with a slew of bug fixes and new features. Most of these features were available in the beta, and now are available to all. Get the latest Oxygen OS 4.5.0 right now, and see if it fixes your problems.

In closing, the next big update for these phones is Android 8.0 Oreo. OnePlus is busy preparing it for the OnePlus 3, 3T, and the latest OP5 smartphone. We’re hearing an Oreo beta will begin soon, followed by a global release. This should solve any lingering problems and introduce a slew of new features. Stay tuned for more details.

One Comment

  1. Yash Agrawal

    09/15/2017 at 9:47 pm

    Many times I have got stuck with my phone when it becomes unresponsive, the screen goes all black and only the notification LED light is seen pulsating.

    Reply

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