PS5 Pre-Order Problems: What You Need To Know in November

While the PS5 pre-order is locked in, there are PS5 pre-order problems that could pop up this week as the release date arrives. These include credit cards getting declined, shipping issues, and other problems.

We experienced a collection of pre-order problems during the initial pre-order process and are eagerly watching our order pages to see if new issues appear.

This is what you need to know about the PS5 pre-order problems and errors, plus what you can do about some of them.

PS5 Pre-Order Errors

Retailer websites broke under the string of PS5 pre-orders in September. These problems included error pages and some checkout systems going completely offline.

This appears to be better right now, but as the PS5 goes on sale at Walmart this week, expect similar issues during the limited ordering period on November 12th.

There is nothing for you to do since this is on the retailer end. Simply try again.

PS5 Out of Stock

The PS5 is out of stock at most retailers, which is a problem in itself. Supply of the PS5 is low, likely in part to COVID and standard console launch constraints, so it is inevitable.

We have a guide on how you can find the PS5 in stock. We have direct links to check stock and a way to get notifications.

PS5 Removed from Cart and Checkout Problems

The most annoying PS5 pre-order problem we experienced was not being able to checkout with the PS5 Digital Edition in our cart.

This happened to us at Target because we had to add a new payment method.

If you run into this on November 12th, you can make sure that your accounts are up to date and ready for when the PS5 is back in stock.

PS5 Accessories Out of Stock

Another major issue that we are seeing, and that will be a big problem near Christmas, is that the accessories will be out of stock.

Controllers, cameras, and other accessories are already tough to find. If you see one in stock, snap it up. You can always cancel the order if you find a different one that you want.

PS5 Pre-Order Not Coming on Release Day

Amazon sent out warnings to PS5 pre-order holders to let them know that they might not actually get their PS5 on November 12th.

There is still a good chance that Amazon will be able to deliver on time, especially with the recent promise of more pre-orders, but you should temper your expectations.

Canceled PS5 Orders

So I had my PS5 pre-order with @Target and was planning to take off work to dig into some Miles Morales next week.

Check the order status and they have (without notification) cancelled it.

…Bummer…

I assume there's nowhere to get one until next year now, right?

— Adam Bradford (@BadEyeAdam) November 6, 2020

We’re hearing reports that PS5 pre-orders from some retailers are canceled without notification. It’s a good idea to look for details on your order and to check for a shipment notification.

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Last update on 2024-03-25. This post may contain affiliate links. Click here to read our disclosure policy for more details. Images via Amazon API