13 Common Galaxy S6 Edge Problems & How to Fix Them
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13 Common Galaxy S6 Edge Problems & How to Fix Them



The Samsung Galaxy S6 Edge is one of our favorite smartphones, but it isn’t perfect. After a month of use, we’ve discovered a small collection of common Galaxy S6 Edge problems and the fixes that owners can use to solve issues and bugs.

Samsung includes a curved edge on both sides of the Galaxy S6 Edge display. The curved display adds several new features and introduces the potential for problems with S6 Edge particular features like notifications, the night clock, the placement of the Edge and other small issues.

In this guide, you will learn how to fix Galaxy S6 Edge problems without going to a carrier store or calling Samsung. Many of these are straightforward fixes; you just need to know where to look. Some of the same problems appear on the Galaxy S6 without the curved edges as well.

Read: 65 Samsung Galaxy S6 Edge Tips & Tricks

Samsung is working on small micro updates for the Galaxy S6 Edge, and some carriers may already have an update waiting to solve a collection of bugs and issues.

How to fix Galaxy S6 Edge problems.

How to fix Galaxy S6 Edge problems.

Here are the common Galaxy S6 Edge problems that we’ve discovered and the possible fixes for some of these issues.

How to Fix Galaxy S6 Edge Notifications Not Working

The Samsung Galaxy S6 Edge notifications are a potential problem out of the box. Samsung includes two ways to look at notifications, and only a limited number of alerts appear as a push notification without the owner swiping on the edge of the phone.

If you do not get any Galaxy S6 Edge notifications you should go to Settings -> Edge Screen -> Select notifications. Here you need to make sure that the Edge notifications are on for the apps you want. Samsung limits the notifications, so if you want to see more you will need to turn on the Information Stream.

Go to Settings -> Edge Screen -> Information Stream. On this screen, you can select the feed that shows your notifications from the Notification drawer on your phone. The briefing option will allow you to see all your Galaxy S6 Edge notifications. To see them, you need to swipe up and down the edge of the screen to see them, so it is not a notification that will alert you.

How to Fix Galaxy S6 Edge Features On Wrong Side of Phone

Depending which hand you hold your Galaxy S6 Edge with, the Edge features may be on the wrong side of the phone. You can change the side of the phone where Edge features show up in the settings so that you can access the features quickly no matter if you are right handed or left handed.

Choose which side the Galaxy S6 Edge features are on.

Choose which side the Galaxy S6 Edge features are on.

Go to Settings -> Edge Screen -> Edge screen position. Then select the side of the phone you want to see Edge features. This option will change the setting for all the options including notifications, call alerts, and the night clock.

How to Fix Galaxy S6 Night Clock Problems

One problem you may run into is the Galaxy S6 Edge night clock turning on at the wrong time. You can only keep this on for 12 hours and the biggest problem we ran into was switching the time.

Fix Galaxy S6 Edge night clock problems.

Fix Galaxy S6 Edge night clock problems.

When you are trying to switch the time, the 12-hour limit can continue to adjust the time back to where you set it if you attempt to change the time in the wrong direction. To avoid this, move the clock in the opposite direction, closer to the end time until you can move the time to the range you want.

How to Fix Galaxy S6 Edge WiFi Problems

There are four principal fixes for Galaxy S6 Edge WiFi problems. It’s not surprising to see some S6 Edge WiFi problems, but fixing them is slightly problematic because of the varied factors causing the issues.

When you cannot keep a WiFi connection or run into problems, the first thing to do is restart the phone by holding the power button and choosing restart.

Fix common Galaxy S6 Edge WiFi problems.

Fix common Galaxy S6 Edge WiFi problems.

If the previous options do not fix the problem, try to restart your router. In most cases, you just need to unplug the router from power for 30-60 seconds. You can try the same tactic with your modem, but if the modem is the problem other devices will likely not connect either. If problems persist, you can try to update your router firmware by searching for you router name and instructions.

For users who still experience connectivity issues, go to WiFi -> the network name -> Forget. After you do this, you can reconnect by entering the password again.

If all else fails go to WiFi -> More -> Advanced -> then turn on Always allow scanning and Keep WiFi on during sleep. 

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  1. Kathy palmiter

    06/15/2015 at 5:07 am

    My s6 edge keeps dropping my calls .

    • Beatrice

      07/02/2015 at 4:35 pm

      Same thing here I get drop calls they cant here me during calls this is the 2nd phone already they changed the unit. Still does the same problem. Im going to verizon and switch to something else.

    • don

      01/02/2016 at 6:33 am

      backup your data on one cloud storage then reset your phone

  2. Thomas

    07/07/2015 at 1:44 am

    Same here…I don’t know what’s going on but my phone keeps dropping as well. Samsung s6 sucks. Do not buy!

  3. Abdul jaleel

    07/07/2015 at 11:04 am

    The phone is beautiful but not trust worthy. After 2 week I got troubles from this phone. Some time it blink only light no display! If I want to use phone I must carry another unit.

    My advice don’t buy this unit!

    • Sarash

      10/16/2015 at 5:00 am

      Im currently experiencing this same issue and im worried. Will the display come on?

  4. Steve

    07/09/2015 at 4:42 pm

    I don’t know anyone had this issue but I have had my galaxy s6 edge replaced twice because no can hear me when I call someone or receiving calls

  5. luis trujillo

    07/10/2015 at 5:55 pm

    i just experienced that even with my phone on around 60 percent today it just blacked out and does not want to power back on at all, has anyone else experience this? i tried everything to try and power it on but nothing works….

    • joel

      07/16/2015 at 10:52 am

      i have also experience the same problem to my S6 edge phone suddenly powered out. does your phone power it on again ? kindly let me know the solution

    • DAYNA

      05/24/2016 at 9:14 am

      Mine just did this today
      Did you find a solution? Because I have not and cannot get my phone to turn back on

  6. Manish

    07/12/2015 at 8:46 pm

    My S6 Edge not responsive but thanks by providing the trick of Press & Hold Home,Power & Volume Down button I rebooted the phone and now its working good…..

  7. Karen

    07/20/2015 at 5:15 pm

    Callers are saying they can’t hear my. The phone is breaking up really bad.

  8. Lisa C

    07/23/2015 at 5:40 pm

    I have evereverything set up to get emails txt & missed calls on edge screen. It says “unable to show notifications”. Help please!!!!

  9. Greg

    07/24/2015 at 7:29 pm

    I cant use the swipe feature on my s6

  10. Adelaide

    07/27/2015 at 9:03 am

    Every now and then, my phone screen flashes a bright white and then won’t show me the screen. When I try to turn it on it shows a flickering screen. I tried rebooting it with the Home, Power, and Volume Down button but it didn’t work. It turned off, but when I turned it back on, the same blank screen came on. Heelp!

    • Ishita

      10/21/2015 at 10:16 am

      I have the same problem. Have you got any solution? I am freaking out!

  11. Brian

    07/29/2015 at 8:45 pm

    My edge when making phone calls I get interupted by static and white noise. Also get where people can’t hear me but I can still hear them.

  12. Lulu

    07/30/2015 at 1:05 am

    My phone screen become black and not respond to any thing please help

  13. g.pulfer

    08/05/2015 at 9:54 pm

    Quite simple…DO NOT BUY…if you take out the people cant hear you when you make a call…cant here it ring…cuts you off mid call….loses reception for fun…takes forever to load half of youtube…claims its got full 4g but wont access the internet….i could go on…it would be alright…DO NOT BUY….oh and with samsung customer care being useless…another reason to stay away from it

  14. Vivian Hoover Beshires

    08/22/2015 at 7:04 am

    I’ve been having dropped calls on mine and yesterday my screen went black. Had to reboot it. Also at times its not responding to apps. I hate this phone. I want to go to a different phone now.

  15. Philicia

    09/04/2015 at 4:50 pm

    Today I got my second S6 Edge. That 2 in the last 9 days. Both give “Network Error Occurred” errors when sending pics over text either on or off wifi. Both drop calls. Both are staticey at times. Glad to see that I’m not the only one experiencing the same issue. I’ll be returning this device tomorrow as I’ve already spent to much time troubleshooting with AT&T with no resolve. Doesn’t look like it’s their fault. Not acceptable.

  16. david

    09/28/2015 at 1:33 pm

    My S6 edge has twice recently become unresponsive. The blue light flashes at the top but it won’t respond to any commands just a black screen. The first time it corrected itself, the second time I used the hold home button together with the power & volume down button to reboot the phone which brought it back to life…. until the next time but at least i can get it working again.

  17. John

    11/01/2015 at 1:53 pm

    I returned mine a after 3 days of frustration. Shutting off, edge not worming and worst of all the notifications go off litterally every 30 seconds.
    Got a lg4 fired right up no problem. Its too bad such a beutiful phone was such a disaster.

  18. Rudy

    11/19/2015 at 11:36 am

    I can’t access my phone even when I enter red my SIM card unblinking code it stats on emergency calls only non further move please help

  19. odis fred

    12/06/2015 at 1:38 pm

    i tried scanning my phone with the anti virus but i was ask to start the fone which i did but since den nufin seem to be function apart from displaying SAMSUNG GALAXY S6 EDGE it keeps blinking need some help

  20. tayla

    01/11/2016 at 11:26 pm

    My galaxy 6edge keeps closijg apps and taking me to recent apps help!

  21. lyoh

    01/28/2016 at 2:48 pm

    Regarding your instructions to clear the cache:
    “The first thing to try is clearing the Galaxy S6 Edge cache. Clearing the cache requires a short procedure that we outline below.

    Turn the Galaxy S6 Edge off.
    Press and hold Home, Power and Volume Down buttons simultaneously until the device vibrates.”

    When I did this, it did a factory reset and I am very unhappy about this. I’m currently re-installing everything.

  22. Tammie

    02/04/2016 at 7:49 pm

    My edge is unresponsive, black screen tried turning on the power button and the volume button to no avail. Blue light just flashing. Phone is to expensive to not be working. I only had it 6 months.

  23. Judy

    02/06/2016 at 4:04 pm

    My Samsung edge 6 plus just suddenly wouldn’t open, won’t take my finger print and back up pass word. Brought it to the shop after 2 days of hoping it will resolve. They reset the phone but now the touch screen just wouldn’t work. It’s stressing me out!

  24. rhonda

    02/07/2016 at 1:26 pm

    Uh oh….I bought my schedule edge Friday. The notification edge doesn’t work. Also I have a Moto360 watch and if doesn’t send notifications to it. I think I am returning this. I can only forsee problems.

  25. Rob Ricci

    02/21/2016 at 1:06 am

    My problem is my phone becomes unresponsive. After a few minutes I get a “Process sytem is unresponsive” error. What is going on???

  26. Danii

    02/25/2016 at 12:25 am

    Does anyone that has the edge have the problem when your on the phone you can hear a loud fuzzing noise it’s louder than the person I’m taking to can barely hear them . Please help I love my phone don’t want to have to get rid lol

  27. Christine

    03/01/2016 at 2:32 am

    I am having the same problem as July. Suddenly it won’t recognize my fingerprint or backup password. I really cant afford to have a complete reset as I have so much information that will be lost. Are there any other options or someway of getting data off before resetting?

  28. surendra beniwal

    04/08/2016 at 7:30 am

    hi. this morning i updated my samsung galaxy s6 to marshmellow. there seems to be a problem with calls. whenever i call someone , the speaker is already on. then i have to switch on and switch off the speaker to get to normal mic. does anyone know about this issue and how can i fix it ?

  29. di

    04/21/2016 at 11:24 pm

    what is the solution to fixing drop out or I can hear them but they can not hear me

    • Jess

      04/28/2016 at 5:44 pm

      I am having the same problem, very frustrating!! How do I fix that?

  30. Will

    05/20/2016 at 3:24 pm

    My edge screen doesnt work how do i fix it?

  31. Adel

    05/30/2016 at 9:55 am

    Always receiving international calls, the phone calls them back automatically even on airplane mode. Any solution folks.

  32. Wyatt

    07/02/2016 at 11:12 pm

    My s6 edge dosnt have edge screen settings? Am i suppose to activate or download something to be able to use it?

  33. nigel

    07/20/2016 at 1:39 am

    hi all i seam to be geting ui force stop and unable to unlock my phone need help

  34. Kalena

    08/20/2016 at 9:54 pm

    My phone wont ring when I make calls

  35. mark

    08/29/2016 at 8:09 am

    My S6 Edge only 3 months old, won’t turn on.. Black screen, no sound, holding the Volume Down, Home and Power button together did nothing. I need this too work! Phone is warm, so it must be on but absolutly non responsive!

  36. Smitha

    12/14/2016 at 8:23 am

    I want to know in my s6+ edge phone my night clock (edge screen ) disappered how do i get it back ?

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