Today, the Sprint Galaxy Nexus Android 4.2 Jelly Bean update officially beat the Verizon Galaxy Nexus Android 4.2 Jelly Bean update to public release leaving unsurprised Verizon owners wondering when they might see their update. Unsurprisingly, there are no answers as the companies involved remain silent on the software’s release.
Earlier this month, Google rolled out the Sprint Android 4.2 Jelly Bean update for owners who wished to manually install the update early, before the carrier’s official OTA update. Today, Sprint held up its end of the bargain and started rolling out the Galaxy Nexus Android 4.2 Jelly Bean update over the air to owners.
We imagine that the update will take some time to roll out but most owners should see the update arrive within the next week or so if it hasn’t popped up already.
And while that is fine and dandy for Sprint Galaxy Nexus owners, it’s a miserable situation for Verizon Galaxy Nexus owners who probably assumed they would be the last Nexus in the United States to get Android 4.2 but had hoped that reality might have been different. Turns out, the Verizon Galaxy Nexus is indeed the last Nexus to Android 4.2 Jelly Bean in the U.S. and unfortunately, the parties behind the update are staying mum on timing for the release of the software to Verizon’s model.
Samsung and Verizon, thus far have refused comment as far as timing is concerned though we did find someone who was willing to give us an honest and candid answer about the update’s timing.
As device owners know, customer service representatives at companies like Samsung and Verizon are often out of the loop, misinformed, and confused. Occasionally, they offer quality responses and today, we received one from a Samsung customer service rep.
After inquiring about the Verizon Galaxy Nexus Android 4.2 update, the service representative noted that she was unable to speculate as to when the update might arrive because that would lead to inaccuracy and confusion. In the world of smartphone updates, that’s a breath of fresh air. Too often, we’ve seen companies make promises they can’t keep.
Though the response was cordial and welcomed, she was still silent about the release date and we suspect that will likely be the case up until Google decides to make the software available through its servers and Verizon decides to complete the task with an official OTA roll out.
These days, a false promise can lead to heavy backlash from a user base so it’s no surprise that silence is reigning here. But that doesn’t mean that Verizon Galaxy Nexus owners are going to be any less frustrated about the situation.
Verizon did roll out Android 4.1 Jelly Bean shortly after Sprint did so it could be that we see something arrive soon. Exactly when though remains in the shadows.