Yesterday, we told you about several of the responses Verizon has been giving to Samsung Galaxy Nexus owners in regards to questions about the device’s missing Android 4.1 Jelly Bean update. And now, we have another response from Verizon to share, which seems to be just another excuse in what is becoming a long line of them.
Two Verizon Galaxy Nexus owners yesterday told us about exchanges that they’d had with Verizon customer service representatives regarding the whereabouts of Android 4.1 Jelly Bean.
One owner was told that it was Samsung’s fault for the slow Jelly Bean update. Another told us that Verizon said that while he and other Verizon employees understood his concern about the update, he could not give him a firm release date only saying that Verizon expects a tentative release date soon.
Today, another reader has sent in an email exchange he had with a Verizon representative after sending in an email asking about the availability of the Verizon Galaxy Nexus update and it looks like customer service representatives are being told to give Galaxy Nexus owners similar excuses as far as the update process is concerned.
Here is the latest email:
I definitely understand wanting to have the most updated software. It’s difficult to wait for something you know is available. I understand your frustration. My name is [Redacted] and I’m happy to provide you with some information about the update.
I would love to be able to push the update to your phone. It’s the manufacturer that makes the decision and pushes the update to your phone. Unfortunately, we don’t have any control over this. They haven’t provided us with any information about when they are planning to do this with the Nexus. I recommend contacting Samsung directly. You can reach them at 888-987-4357 or by visiting https://www.samsung.com/us/support/email/product/.
I trust this information has addressed your concern. Thank you for being a part of the Verizon Wireless family, [Redacted]. Have a great night.
Of course, this did not address his concern and it again, seems like false information (read: excuses) that Verizon is passing along to its customers. While Samsung may have a hand in the update, we know that due to a leak, the update is currently in the hands on Verizon for testing and not Samsung’s.
So it appears that in trying to help customers, Verizon is only confusing them about the update even more as we are being told that Samsung customer service representatives have provided zero information in regards to the update.
And seeing how Sprint has released Android 4.1 for its Galaxy Nexus device, it appears that the blame rests solely on Verizon.
Though it will likely never admit that.
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