3 Common Xbox One Problems and Fixes

The Xbox One is an exciting new console, but a collection of Xbox One problems are frustrating some gamers. Thankfully there are a number of fixes available for these common problems, which will get users back to gaming and watching movies on the Xbox One.

The Xbox One is a $500 gaming console that competes with the PS4 for the new generation of gaming which launched in late 2013. Like many new devices, consumers run into a collection of problems soon after the release.

In the past several months Microsoft worked to deliver Xbox One updates to fix the most common Xbox One problems. The most recent Xbox One Update is the first major patch for the system, which should fix a number of these issues.

With new consoles coming every five to eight years, we often see companies work on patches to fix problems like these, and then shift to adding features for the next several years.

This collection of Xbox One problems comes from Fixya, a community driven website which helps users fix problems with many devices, including the latest game consoles.


Xbox One Kinect Problems

The Xbox One Kinect 2 sensor is included with the system so owners can control the Xbox One with voice and gestures. This new sensor is more accurate than the Kinect sold with the Xbox 360, but it is not perfect. The Xbox One Kinect allows users to control games like NBA 2k14 and Madden 25 with their voice.


A common Xbox One problem is a Kinect sensor that doesn’t work right.

The biggest Xbox One problem according to users on Fixya is the Kinect sensor. Users report that it does not respond to voice commands properly and not picking up on motions accurately. While playing Madden 25, the Gotta Be Mobile staff found that the Kinect sensor would often call audibles or time outs while we carried on a conversation during the game.

It is possible to fix some of these Kinect 2 problems with a few steps. The first thing to do is make sure you are running the latest Xbox One software.

Users should also make sure the Kinect is firmly plugged in to the Xbox One. It may be a good idea to disconnect and reconnect the Kinect.

The next step is to set up the Kinect for the current room. This is important if you have change the placement of the Kinect or moved the Xbox to another room. This process checks the camera and tunes the Kinect audio for the room. After performing these steps we experienced fewer Kinect errors in Madden 25.

Set up the Kinect to fix this common Xbox One problem.

Set up the Kinect to fix this common Xbox One problem.


Go to Settings -> Kinect -> I moved my Kinect or I’m having trouble with Kinect.

This will walk users through a setup to calibrate the device. If there are still problems users can reset the Xbox One by turning the console off for 2 minutes, unplugging all cables and then connecting everything again.

If all else fails you may need to talk to Microsoft to get a replacement Kinect.

Xbox Turning Off

Some users report that the Xbox One is turning off randomly, preventing them from playing games. This is not as common, but arguably a bigger Xbox One problem than Kinect issues. When this happens the Xbox One may turn off and not immediately allow users to turn it back on.

Xbox One Problems - Turning Off Randomly

A common Xbox One problem is the console turning off.

Fixya suggests making sure the Xbox One is not overheating. If it is users should see a warning, and avoid using the Xbox for two hours. Before using it again, make sure it is on a ventilated surface and not sitting on carpet or something similar which can impede airflow. Fixya also recommends making sure the light on the power brick is a solid color and not flickering as well as trying a different outlet.

Xbox One Sound Problems

Another common Xbox One problem revolves around the sound coming out of the Xbox One. Some users report that audio is very quiet, audio is missing or audio only coming out of one speaker. The Xbox One uses an HDMI cable and an optical audio cable to send sound to a HDTV or home theater, and this is the first place to look if you experience this Xbox One problem.

Check the Display and Sound settings to fix this Xbox One problem.

Check the Display and Sound settings to fix this Xbox One problem. Image via Xbox Support.

If possible switch to a new HDMI cable or optical cable to rule out a damaged cable. Most HDMI and optical cables are resilient, but it is possible to damage one. If this is the first time you are setting up an Xbox One with these cables, double-check your connections on the Xbox and the TV.

If this does not fix the solution trying resetting the Xbox One by unplugging everything after letting it sit for 2 minutes. Another possible fix is to check out the Xbox One Settings for sounds to see if things are configured correctly.

These solutions should fix the most common Xbox One problems, but if there are still issues that prevent users from playing Microsoft is the next step. Users can use the contact option on Xbox to talk with a support professional. Users can talk to a Community Ambassador who can help troubleshoot, a Microsoft Support tech who can troubleshoot and help arrange repairs or request a phone call from Microsoft Support.