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Common Google Pixel Android 9 Pie Problems & Fixes



The exciting Google Pixel Android 9 Pie update is finally here but it’s causing problems for some users. And while we’ve already gone over many Android P beta problems, today we want to take you through what to know and how to fix them on your Pixel. Especially now that Android 9.0 is officially available.

Back in March, the first Android P Developer Preview arrived. Since then, we’ve seen five previews and four betas add new features and fix problems. However, Google didn’t catch everything and we’re seeing a lot of little complaints emerge.

Read: Android 9 Pie vs Android 8.0 Oreo Walkthrough: What’s New

And while we wait for Google to squash these bugs, a lot of people that just installed Android 9 are experiencing frustrating problems. We’re here to help, so read on for some of the most common Pixel Android 9 problems and how to fix them.

We’re seeing complaints about random reboots, freezing, Bluetooth issues, settings menu crashes, gesture control problems, missing texts, fingerprint problems in Android 9 and more.

With any big software update like going from Android 8.0 to Android 9 you have the potential to run into problems. Big and small. And while we’ll try to resolve some of them here today, you might just want to do a factory data reset and give your phone a fresh start. Before that though, try these tips.

Google Pixel Android 9 WiFi Problems

Even on Android 8.0 Oreo, we’re seeing complaints about WiFi. This is something that happens with every phone, no matter the software. Whether that be WiFi speeds, drops or connectivity. Typically this is something we can easily fix.


If you’re having issues with WiFi our first suggestion would be to turn WiFi off, then back on. Slide down the notification bar and tap the WiFi quick-setting tile at the top. Then turn it back on and try to connect. If this still doesn’t help a quick reboot usually solves the problem.

However, if you’re still experiencing Pixel WiFi problems try this. Go to Settings > WiFi and forget your wireless network. Unplug your home router or modem and wait at least 10-15 seconds before you plug it back in. Once it reboots search for it, reconnect, put in your password, and see how it goes. Google made a lot of changes to WiFi in Android 8.1 and some in the Android P beta. So, things might be messed up. Giving it a fresh start re-pairs the connection after this big software upgrade.

Pixel Bluetooth Problems

We’re seeing similar complaints about Android P Bluetooth and NFC problems. With so many different devices, brands, accessories and car makers this is bound to happen. Personally, my Pixel never had a single issue until I updated to Android 8.0 Oreo. They went away with the Android P beta, and so far it seems fine on Android 9.

That said, the biggest complaint is connectivity in cars, or that the connection drops for no reason. Try deleting all Bluetooth pairings in settings and starting over. Even delete your phone from the car stereo, if that’s an option.

Some of the March, June, and July Android 8.1 Oreo Pixel updates had fixes for Bluetooth. If you ran some of the Pixel Android P betas you missed out on those updates. Now that you’re on Android 9, restart all of your Bluetooth pairings and the experience should vastly improve.

Bad Pixel Android 9 Pie Battery Life Problems

This is brand new software with tons of AI smarts. One of those “AI smarts” is adaptive battery controls that use artificial intelligence in the operating system to deliver the best battery life possible. Your phone knows when to sleep apps and such. However, we are seeing some early complaints about battery life. This is expected, and don’t worry.

Poor battery life could be due to a lot of things but is likely an app that isn’t working right with Android 9. We recommend customizing location settings, turning the screen brightness down to around 40% or automatic, and closing big apps you no longer need. If battery life was bad right after the update it’s because everything had to adjust, and you used your phone a lot. Give it a day or two to “settle in”.

However, the best route is to head into settings and make sure an app isn’t draining your juice. Head to Settings > Battery and see what’s in your top 5 or so. Typically Android system, Android OS, or the screen is at the top. If there’s an app near the top, something isn’t right. Uninstall it, disable the app, or tap on it and hit “Force Close” to kill an app that’s draining the battery.

We also recommend setting up Battery Saver modes when you’re in a pinch and need extra juice.

Android 9 Gesture Control Problems

We’re hearing a lot of people complain about the new gesture controls in Android 9. That’s why Google disabled them out of the box and made it an optional mode you had to enable. Here’s how to enable gesture controls in Android P.

If the gesture home “pill” keeps getting stuck or frozen, sticks on the screen while it’s off and charging, or you’re dealing with other gesture navigation problems try disabling it completely. Basically, we’re going to turn gesture controls off, then back on, which should fix your problems.

  • Head to Settings in the app tray or tap the gear-shaped settings button in the notification bar
  • Scroll down and tap on System
  • Now select Gestures
  • Tap on the 4th row labeled Swipe up on Home button 
  • Flip the switch to OFF, then wait a minute and turn it back to ON

All this does is remove the gesture control navigation for a moment and puts it back. So whether you had a big problem, or just a stuck button or window, see if it went away. I gave up on gesture controls for now and hope Google slightly refines the experience before making it the only way to use our phones.

Google Pay on Android 9

Finally, Google Pay works with Android 9 Pie. Almost everyone on the beta had problems with Google Pay or NFC. If you couldn’t make payments on the beta, download the official update and retry Google Pay.

We even recommend signing out of Google Pay, sign in, and make sure your phone has NFC enabled. The small bugs in the beta are gone, and it should work without a hitch. If you’re still facing problems we’ve reached out to Google and report back if we learn more.

Animation Zoom Bug

Does the “incoming call” animation freeze on your Pixel 2 or 2 XL, making it impossible to answer a phone call? You’re not alone. This is the animation zoom bug, and Google reportedly fixed this in the Developer Preview 5 from late July. However, we saw at least two reports about it on Reddit after Android 9 arrived.

Right now we’re unaware of any potential fixes for this. You just have to call people back or do other things to prevent the animation freeze. If you updated to Android 9 Pie and still have it try clearing the cache in your phone app, or doing a factory data reset.

Camera Blank Problems on Pie

We’re seeing several reports that after the update to Android 9 Pie the Pixel XL camera doesn’t work. When you launch the camera app it’s completely blank or black. Google made some minor adjustments and improvements to the camera, so you’re experiencing issues as a result. We have a fix though.

Go to Settings > Apps > and find the Camera app from the list. Click on camera and select “clear cache” and try again. This wipes out some residual files in the camera app system and will fix any issues. If they persist, try clearing the camera app data too, reboot your phone, and launch the camera. Those are the two fixes we’re hearing worked so far. Let us know if you’re dealing with a bad camera after Android 9.

Misbehaving Apps on Android 9

Another common complaint from Android P beta and now official Android 9 users is that apps aren’t working right. Whether that’s Snapchat crashing or your favorite video player messing up. The entire point of the Android P beta and developer preview is so developers can test and improve their apps and services with Google’s new software. However, some didn’t get the message.

Some apps just aren’t compatible or will be unstable. That’s how it goes during the early days of an update. If you have an app that doesn’t work right on Android 9 be patient. Most likely everything works just fine, but we could see a few problems. If so, the developers are probably hard at work fixing it. Wait a few days and try it again. Remember, Android 9 just came out and some developer teams will need a few days to sort everything out.

You can reach out to developers on the Google Play Store, or find them on Twitter, and let them know if things don’t work right.

General Pixel Android P Beta Problems List

Now, we wanted to share a long list of potential Android 9 problems that Google has actively worked on since releasing the first beta. We no longer have a list of “known problems” from Google, but we doubt they fixed everything. So, here are a few they’re still working on or patched with the August 6th release.


  • Users who depend on Accessibility Services—such as Talkback and Switch Access— may have challenges using this Android beta build, particularly the new system navigation, Overview, and the Launcher.

Performance and battery

  • Battery life may be regressed in certain situations.


  • Window manager: system_server crash after tapping on lockscreen notification.

System UI

  • System navigation still experiences some jank and frozen states on Pixel devices. (Fixed in July)
  • Secondary user’s lock screen displays blank space between status bar icons when enabled battery percentage in owner. (Working on it)

Setup wizard

  • Device setup may be delayed in some cases and display the “Just a sec…” screen for several minutes.
  • Setup Wizard may show black screen momentarily after adding finishing touches.


  • Playback over Bluetooth unstable in some cases. (Ongoing improvements to BT)

Android Enterprise

  • A device user is incorrectly prompted to add an account when enrolling (using QR code and zero-touch) factory reset protected devices. As a workaround, use the Back button to return to the welcome screen and repeat the process.
  • Setting and getting proxy hostnames in an ApnSetting instance typically requires a network connection to a DNS server. As a workaround when setting a hostname, provide a hostname and dummy IP address (such as to InetAddress.getByAddress(). Note that getting a hostname value also requires a network connection.
  • Possible looping setup for work profile.


  • Now Playing feature unavailable for secondary user.
  • Do-Not-Disturb Driving automatic rules option not available for the secondary user.

Again, this is just a list of potential issues from the beta that probably all got fixed this summer. That said, we wanted to list them in case someone is experiencing something similar. That way they know that Google is aware of the problem and already working on a solution.

That’s about it so far. You can follow along at the Android issue tracker by Google. In closing, remember that Google still releases monthly security updates for the Pixel and Pixel 2. And in previous months, they’ve added meaningful patches and bug fixes inside those “security maintenance releases”. Basically, if you’re running into problems you can expect a few small bug fixes from the early September release. Or, if necessary Google could drop Android 9.0.1 before the end of the year.

Are you dealing with problems on Android 9 Pie? Let us know in the comment section below.



  1. Matt Crill

    08/13/2018 at 11:42 am

    I can’t access my Airwatch email (corporate email) and very often text messages are “not sent” with an error message (tap to try again). Not impressed overall.

  2. Alan

    08/13/2018 at 11:44 am

    My camera is not working after upgrade to Pie. I’ve executed both of the solutions mentioned above and my app still encounters a fatal error. Any further guidance?

  3. anthony

    08/15/2018 at 12:04 pm

    Using Android 9 on a Pixel XL and I’m all of a sudden having Bluetooth issues

  4. Tami

    08/22/2018 at 5:31 am

    “Pixel setup in progress” as if I purchased a new phone. Owned and used this phone since 2/18. Not that tech saavy and don’t know what to do since no other phone is involved.

  5. Brett

    08/23/2018 at 8:50 am

    Updated to Android 9, and now I cannot connect to any WiFi. Was not an issue at all prior to the update.

  6. Anthony

    08/24/2018 at 1:01 pm

    My phone only lasts about an hour and a half, the screen brightness is either all or nothing when I used to leave it at 40% and it was fine. I get an odd pixelation of my app icons, wallpaper background and when an application loads like the phone has to think for a few seconds before rendering an image. I can no longer say “OK Google” without going into a help menu first. A few of my applications are just Black-screened and dark illuminated. I can here them and I can click the screen but see nothing and then maybe the app or even my phone will crash. Lastly my phone will just cook my pocket. I am going to list down my numbers, downloads and apps I use and go for a factory reset and start over and not update again.

  7. nmap007

    08/26/2018 at 7:32 pm

    The google developer should test on dummy phone to ensure the software it working . Alot of complaints
    from customer about the Android P nfc are not working . I even call call google tech support they mentioned will get back to you . I do not spend a few hundred dollars changing from samsung phone to google stock android phone. It is frustrating of one device which google update so many problem on existing phone.

  8. Myriam

    08/29/2018 at 12:28 am

    If I try to listen to the radio, on any app… I will be able to listen for about 3-5 min…then stops… no error or anything… just stops… if you unblock the phone and open the app it will work again…for the same amount of time…
    I don’t think it is a problem with the app, as I tried with different radio apps…
    Also on spotify…the option to share a song or a play list doesn’t work…

  9. Gary Rogers

    08/30/2018 at 9:19 am

    The 9.0 update to my Pixel2 has caused many annoying problems. Several apps don’t work correctly anymore. The adaptive screen brightness flickers at times and makes the screen too dark other times. Ringer volume now takes multiple steps to change the level, as they’ve made media the default control action for the volume buttons. I have a call recording app which now has only muted gibberish for the far end caller. Supposedly, this was for privacy issues, but really, break the tool to protect the few total idiots from themselves?? In addition, 9.0 was designed to block rollbacks, so I can’t go back to the previous OS version. Can you say “Nanny State” or “Ma Google”?? I guess we’ll have to depend on “Russian hackers” to find a fix.

  10. Tim Gollie

    08/30/2018 at 11:17 am

    Gotta Be Mobile and Cory…you are being way too generous by saying these kinds of issues are to be expected. Nonsense…this is a huge list and indicative of Google’s failure to debug this update (which is mostly about unnecessary cosmetic changes) before releasing it. I for one, have had a number of the above problems, including completely disabling the MS Band app. With the next phone I’m switching to Samsung. I suggest you take a look at the Google Pixel User Community board to see how widespread the issues and complaints are.

  11. Kathy

    09/09/2018 at 8:43 pm

    My phone had problems since the 3rd month I had it, did a factory reset, it was good for a week or two, updated to 9 pie and it worked good fora few weeks,then went crazy with apps stopping rebooting, sound issues, so I tried to start in safe mode and now have nothing but constant rebooting. So frustrated. Hitting up the phone store tomorrow. I REFUSE to make payment # 5 on “this” phone! I am disgusted and just want to go back to an iphone

  12. LEE FALL

    09/23/2018 at 11:21 am

    when I turn of my screen, and then use my fingerprint to unlock I now get an Ad as the screen. I have to slide to unlock. It is awful. I did the fingerprint so I could go directly to my home screen. I don’t want ads and I don’t want the other crap. I am also having issues with music cutting out, having to use my fingerprint then swipe to get back to the music. I wish I could get this to go back to what it was.

  13. Anahita

    10/11/2018 at 8:58 am

    Google pixel 1 issues:

    phone app crashes, not working. cannot lift calls – screen hangs. Occasionally when you can pick up calls, cannot hear user on other end and user cannot hear you. Other times, if you pick up the call and put on speaker, you can hear the other person, but he/she cannot hear you.

    system ui not responding, need to do a phone reboot using power + volume up key to reopen the phone.

    phone overheating

    phone recorder works, phone audio works (tested with other apps)

    have done a factory reset – does not solve the issue.

    • Amrit

      12/12/2018 at 3:56 am

      I am facing the same issue. Has this been resolved? Is there a way to go back to Android Oreo?

    • Meichel

      12/14/2018 at 5:14 am

      I have the exact same issue, along with intermittent audio issues (social media apps mostly)

  14. Steven Luong

    10/21/2018 at 6:47 pm

    Google pixel 1 user

    Since the update I would have problems with apps. They won’t fully launch or respond and one time already my phone froze so i couldnt even use it all day until it died. Same issue again, the app wouldnt respond even after closing it than my phone would almost freeze and I can restart it.

    R.I.P Google pixel

  15. Shana

    11/22/2018 at 2:01 pm

    Phone has become almost unusable. I have a Pixel 2 XL. And everything lags after the update. My battery life is much worse. Almost every app crashes. I get the “System UI has crashed” error multiple times per day. Maps lags when attempting to connect. Bluetooth still works but takes much longer than normal to connect.

  16. Chelsea

    12/07/2018 at 8:48 am

    I have been having issues with the headphones connecting to the speakers. I constantly have to restart my phone in order to listen to headphones. The amazon music app randomly crashes my phone and I either have to uninstall the app or keep my phone shut off for a few minutes. Now my pixel reboots and when it does my battery drains. I have put it in safe mode with the same issues and now I will have to do a factory reset.

  17. Štěpán Kotva

    12/09/2018 at 1:11 am

    I’ve got Nokia 7Plus phone with Android 9.The voice instructions of no navigation apps (Google maps, Here to go,Maps me) are working properly. You can always hear only the beginning of the instruction.

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