Google Pixel and Pixel XL problems continue to plague users around the world, even after the update to Android 8.1 Oreo. In this post, we’ll look at some of the most common problems, what to expect, and offer tips on how to fix them. This is what you need to know about Google Pixel problems, and what got fixed with the January update.
Overall these are two great phones with a lot to like, but they aren’t perfect. Recent updates to Android 8.1 Oreo fixed some issues but also delivered a few of its own. The biggest change or fix is Bluetooth, which should work properly now. However, that’s just the beginning.
We’re still seeing complaints about random reboots, freezing, Bluetooth issues, missing texts and more. If you’re still experiencing problems with your Pixel or Pixel XL we’re here to help. Read on for more details, suggestions, and tips for the best experience possible.
Overall most Google Pixel owners are reporting an excellent experience. From a world-class camera, battery life better than most Android devices, to a beautiful screen and more. It isn’t perfect though. We’re also seeing signs of screen burn-in now that the Pixel is over a year old.
Some users are facing WiFi issues, microphone problems, and Bluetooth is still a complaint even after Android 8.1 Oreo. There are complaints about lens flare or pink colors and a halo in photos from the 12.3 megapixel camera. Not to mention overheating, slow charging, poor GPS and more. There are even some random reports about the battery running out before it says its empty. If so, try this fix or read on for more details about any and all problems.
Google Pixel WiFi Problems
Just like we see with almost every smartphone release on Android or iOS, a lot of users are complaining about WiFi. Whether that be speeds, drops or connectivity. Typically this is just a little glitch that is easily fixed.
If you’re having issues with WiFi our first suggestion would be to toggle it off and back on. Slide down the notification bar and tap the WiFi quick-setting tile at the top. Then turn it back on and try to connect. If this still doesn’t help a quick reboot usually solves the problem.
That said, if you’re still experiencing Pixel WiFi problems it’s always a good idea to reset any home routers or modem. Another option is to head to Settings > WiFi and forget your wireless network. Then search again and reconnect, put in the password, and try it again. The Android 8.1 Oreo update patched a few different WiFi drivers, so hopefully, things have improved for you.
Pixel Bluetooth Problems
With so many different devices, brands, accessories and car makers we always see Bluetooth complaints. Personally, my Pixel never had a single issue until I updated to Android 8.0 Oreo. After it, we started seeing widespread complaints on Nexus and Pixel devices.
Some are reporting Bluetooth drops randomly, which has been a problem in the past. The biggest thing we’re seeing is connectivity in cars. Some just don’t want to keep the connection, or it turns itself off. We recommend deleting all Bluetooth pairings and starting over, for the best experience.
The official Android 8.0 Oreo update, then the January Android 8.1 Oreo update finally fixed Bluetooth once and for all. At least, that’s what Google said. We saw a slew of changes to Bluetooth, and most of the big complaints are gone. However, you might still get a random drop or two, so try re-pairing any and all devices.
Pixel Camera Problems
Aside from the new Pixel 2, the original Pixel has one of the best smartphone cameras around. It received high scores from independent reviews, and most owners love it. Sadly, there is a small hardware issue with ALL Pixel phones, but early on Google made changes to fix it. Basically, this is a non-issue.
We’re talking about lens flare, which happens on all cameras, especially expensive DSLR’s. That’s why big lenses come with hoods to block out reflecting light. Some users are seeing a flare of light in photos, or a ring. Many use this for artistic purposes, but it’s happening more than it should on Pixel.
This is due to a variety of reasons, and Google promises that it’s nothing to worry about. Personally, out of over 300 photos, only two of mine experienced this in just the right situation. I’ve yet to notice it since.
If photos are blurry make sure to enable HDR+ and try wiping the camera lens free of any fingerprints. Google released an update in 2016 that fixed the camera, and most don’t have this issue anymore.
Another problem is international models in poor signal areas (no 4G LTE) have a weird camera glitch or artifacts on the display. The Google Support forum has multiple complaints about the camera freezing, artifacts, and blocks on the screen or even pink and purple colors appearing and ruining photos. This is a small limited problem that only happened in specific scenarios. Read all about Google’s fix at the Google product forum.
Pixel Microphone Problems
Our microphone on two Pixel XL devices work just fine, but this Reddit thread is full of complaints. Apparently, sometimes the microphone just stops working or acts funny. This is an issue we’re not hearing too much about, but some have received replacements over the situation.
We recommend starting a phone call to voicemail and turning speakerphone on and back off. That should toggle the microphone and fix any issues. Another idea is to perform a factory data reset, although that will erase everything from your device. Those with microphone problems may want to get a replacement. Are you facing problems with this? Let us know.
While not the microphone, there is another problem with sound. Multiple owners have confirmed at loud volumes the speaker gets scratchy and there’s some sort of audio problems. Some have even received replacement devices as a result. We have good news, the Android 7.1.2 update fixes Pixel audio problems. Google confirmed this was one of many fixes too. They made further adjustments to audio in Android 8.1 for the original Pixel, and the new Pixel 2 XL. January’s update added more microphone and audio fixes.
Every smartphone gets hot while charging, especially using the fast rapid charging technology with USB Type-C. Because of the issues Samsung faced recently, all users are getting worried about a hot phone, when they shouldn’t. There is nothing to worry about with your Pixel.
It’s what allows our phone to charge from 0-50% in about 20 minutes, and gives the Pixel amazing battery life. Fast charging is a great feature although the phone may get a little hot while charging. Especially if you are gaming or using navigation at the same time.
We recommend just using one of the great cases we linked to at the top of the page, and you won’t feel the charging heat. At the same time, there could be an app misbehaving that is causing the device to stay awake. Thus using too much power and heating things up. Head to Settings > Battery > and see if anything suspicious is at the top of the list. If so, uninstall it and contact the developer.
Pixel Notification LED Light Missing
Most Android smartphones have a notification LED light near the top that blinks for incoming calls, texts or notifications. It’s something many Samsung users love. We’ve received a lot of questions about why the Pixel doesn’t have one.
It does though, it’s just disabled by default. Follow this guide to enable the notification LED, and customize it with an app called Light Flow for the best experience. The phone uses a feature called Ambient Display, but some users prefer the old style. Carry on.
Pixel Battery Life Problems
In our testing, the Google Pixel XL still has some of the best battery life, even if they’re over a year old. Pair the 5.5-inch screen with its huge 3,450 mAh battery and it should last everyone an entire day if not more.
As with every phone, because everyone uses them differently, some are having problems with poor battery life. This could be due to a lot of things but is likely an app that isn’t working right with the new Android Oreo update. We recommend customizing location settings, turning the screen brightness down to around 40% or automatic, and closing big apps you no longer need. The phone is a year old, so battery degradation could also be a factor.
However, the best route is to head into settings and make sure an app isn’t draining your juice. Head to Settings > Battery and see what’s at the top of the list. Typically Android system, Android OS, or the screen is at the top. If there’s an app at the top, something isn’t right. Uninstall it, disable the app, or tap on it and hit “Force Close” to kill an app that’s draining the battery.
We also recommend setting up Battery Saver modes when you’re in a pinch and need extra juice.
Another issue is the phone draining abnormally fast, or shutting down at 40% instead of when the battery runs out. This affects the Nexus 6P too. Again, Android 7.1.2 Nougat reportedly fixes this and we haven’t heard much since. Are you still experiencing this problem?
Fingerprint Scanner Problems
The Google Pixel has one of the fastest, most accurate, and easiest to use fingerprint scanners. That said, if you didn’t set it up right or saved a print before adding a case, it might not work 100% of the time.
If so, try going into settings and deleting any saved fingerprints and redoing the process to set it up. If you’ve installed a case the angle could be slightly different, so again we recommend redoing the entire process. Make sure the scanner is clean and free of dirt, and same goes for your fingertips.
On a semi-related note, previous Nexus devices had a feature where the screen would turn on when the device is picked up. So you don’t have to constantly tap the scanner on the back. This was left out of the Pixel software at launch but Google added it in recent software updates. Find this under display settings.
General Bugs & Problems
Another problem is the Pixel and Pixel XL keep freezing for users. The June Android Nougat update fixed it, according to Google. That said, we started seeing this complaint pop up again after the update to Android 8.1 Oreo in December. Are you experiencing any freezing? If so, make sure you’re running the latest January Android 8.1 update for your phone. Then, look out for a February patch in the near future.
Of course, some users may have other small problems here and there. Like screen glitches or rotation, lag, app crashes, or other minor things that can often be solved by a simple reboot. Actually, most problems I get asked about daily are often solved by a reboot.
Owners can easily reboot the phone by long-pressing the power button, and hit “restart”. It will quickly turn off and restart back to how it was before the problems. You shouldn’t need to do this often.
If the Pixel is completely frozen, do a hard reset. Simply press and hold both power and volume up at the same time, and hold for about 10 seconds until it reboots. This will fix any issue with a frozen or unresponsive device, then make sure you’re running the latest Android release.
Pixel Missing Text Messages Problem
Since the update to Oreo, millions of Pixel owners have voiced frustration over missing text messages. For whatever reason SMS messages fail, don’t send, or don’t come in like they should. Having text message problems is extremely frustrating.
For more information on this problem and what to expect click here. We’re hearing this got fixed with the November Android 8.0 update and monthly security patch. Then, the December 8.1 release added a fix for the KRACK exploit, and more changes to improve text message reliability.
Pixel Factory Data Reset
Last but not least is a factory data reset. This is the last resort, as it will erase all user data, apps, messages, and content from the phone. This typically fixes any major issues, software problems and more. It will revert the Pixel back to the stock out of the box state.
This is the best route to take for any big problems, and actually something I do after every major software update for a fresh start. Keep in mind it erases everything on the phone. Backup all data using many of the tools available, then follow the steps below wipe out your phone.
Head into Settings by pulling down the notification bar and hitting the gear-shaped icon near the top. In settings scroll down to Backup & reset and then tap Factory Data Reset. The phone will reboot a few times, erase everything, and boot up fresh and ready to go.
Expect more changes and bug fixes to arrive with each monthly update, or with the big Android O release later this summer.
After trying some of these fixes are you still having problems? Let us know in the comment section below. Additionally, we’ve put together a guide detailing common Android 8.1 problems and how to fix them. Start there, or stay tuned for more details. There’s no confirmation of an Android 8.1.1 or Android 8.2, but surely more updates or information will arrive now that we’re a month into 2018.
Aside from small updates, what’s actually coming next is Android P. We’re expecting Google to unleash Android 8.2 or 9.0 P sometime in March, or at Google I/O this May. We have no info regarding what to expect.
In the meantime, here’s a full changelog of what’s new in Android 8.1 Oreo, the latest software from Google. Then, we’ll continuously update this post throughout 2018 with more information as it becomes available.