10 Common Snapchat Problems & Fixes

This guide will show you how to fix common Snapchat problems on your own, without waiting for Snapchat support to help you out with a solution.

“Is Snapchat down?” is a common question from Snapchat users and so is, “Why am I always having Snapchat problems?” We will help you answer these questions and solve your issues. We’ll also help you understand why you don’t see the new Snapchat features yet.

Read: What is Snapchat & How Does it Work

Snapchat was down or showing errors to a large number of users in mid-June 2017. Users saw multiple errors including; “Could Not Connect, Please check your connection and try again.”, “There was a problem connecting to the server. Please try again.” and “Bad connection” errors. We see this often right after a new Snapchat update and when there is a major Snapchat problem.

We’ll help you understand Snapchat error codes, explain what to do when Snapchat won’t let you add friends and what to do when Snapchat Lenses don’t work.

Learn how to fix common Snapchat problems on your iPhone or Android.
Learn how to fix common Snapchat problems on your iPhone or Android.

We typically do not see Snapchat down for hours on end, but once or twice a month reports of Snapchat problems spike as users cannot send snaps or view snaps even though your Internet connection is working fine.

We’ll walk through common Snapchat problems and the fixes that you can try on your own to get back to your Snapchat fun.

Is Snapchat Down?

The first thing to look for is if Snapchat is down. If you are experiencing Snapchat problems you may not be alone. There are two places to check to see if Snapchat is down for everyone or if you are the only person with problems.

Check Down Detector to see if Snapchat is down for other people as well. Many common Snapchat problems related to an outage include

  • Snapchat app crashing
  • No way to login to Snapchat
  • Cannot connect to the Snapchat Server
  • Cannot Send Snaps

This service shows if others are also experiencing the problem and offers a map so you can see if it is a localized problem. On June 27th, users are reporting that Snapchat is down.

You can also check the Snapchat Support account on Twitter for information on Snapchat server problems.

Install Snapchat Updates

The most important step you can take before you try more advanced troubleshooting is to install the new Snapchat update. We see many Snapchat updates every month that fix problems and bugs.

If you are not using the latest version of Snapchat you are more likely to run into problems sending snaps, app crashes and other issues.

No New Snapchat Features After Installing Updates

There is a massive Snapchat update that brings a complete redesign to the app. You may be on the latest update available in your app store and you still don’t see any of the new Snapchat features.

There’s nothing wrong with your Snapchat. If this happens the new features are gradually turning on for users. You can continue to check the app during the day to see if they are enabled. If they don’t arrive soon try closing the app and checking again.

If you still don’t have the new features at the end of the day, you can try checking for another update or uninstalling and reinstalling.

How to Fix Snapchat Lens Problems

One of the common Snapchat Lens problems is not being able to get them to work. With the latest version of Snapchat you can uses lenses with the front and rear camera, but it can take a little practice to get them to work.

You should be able to tap on your face to get the Snapchat Lens to identify you and start working. If you are in a very dark setting, have a hat on or are at a weird angle to the camera it may not work.

Try looking directly at the camera without a hat on and tapping on your face. You do not need to tap and hold, just tap on your face. If there are multiple faces you should try using it with only one face on screen to make sure you are doing it right.

If all else fails you may need to try this next step that also solves a lot of Snapchat error codes.

How to Fix Snapchat Errors

The fastest way to fix many Snapchat errors.
The fastest way to fix many Snapchat errors.

Here’s the fastest way to fix many Snapchat errors. It’s simple, it takes only a few minutes and you don’t need to talk to Snapchat support. You do need to make sure you know your Snapchat login and password though. If you see one of these Snapchat error codes, follow the directions below.

  • Snapchat expected 200 status, got 403
  • Snapchat Error 403
  • Other Snapchat Error Messages

The best thing to do is delete Snapchat from your iPhone or Android and then re-install it. On iPhone tap and hold on Snapchat, then on the X. Then go find it in the App Store, download it and re-install the app. On Android you may need to tap and hold then drag Snapchat to a Delete icon, or use another method depending on your phone. After that, find Snapchat on the Google Play Store and reinstall it.

Stop Snapchat From Using Too Much Data

Control your Snapchat data use.
Control your Snapchat data use.

If you need to use less data with Snapchat, you can turn on travel mode. This is simple to do, but it is not immediately clear how much data this saves. Even without specifics, this is a handy way to stop Snapchat from sending you over your data limit.

Open Snapchat and tap on the small Snapchat logo on the camera screen. Then tap on the settings icon in the upper right. Under Additional Services, tap on Manage then turn on Travel Mode.

Snapchat Account Hacking

This is a bigger problem than many users think, especially after logging into third-party apps or using a poor password. If you experience any of the following your Snapchat account may be hacked.

  • Spam sent from your account to friends.
  • Constantly need to login to Snapchat
  • See random people on your friend list
  • Get alerts that your account is being used in another area
  • Or see a different email or phone number on your account

To fix this you need to change your password, make sure your account information shows your email and password and contact Snapchat.

Problems after Using Third Party Snapchat Apps

You cannot use third party plugins or tweaks with Snapchat. This is outlined in the Snapchat Terms and Services, and the company does not make any exceptions, even if you are just trying to use the service on a phone that doesn’t officially support it.

If you see a message that your account is locked, you need to delete any third party Snapchat apps, plugins or tweaks and then you can unlock the account. These unauthorized apps include any apps for BlackBerry or Windows Phone. If you keep using these apps, Snapchat may ban your account. After you do this, you should also change your password.

Cannot Change Snapchat Username

You cannot change your Snapchat username, but you can delete and start over.
You cannot change your Snapchat username, but you can delete and start over.

There is no way to change your Snapchat username. That is frustrating to many users, but there is a workaround.

You need to follow this link to delete your Snapchat account – https://support.snapchat.com/delete-account and then you will need to make a new Snapchat account with the username you want.

You will then need to reconnect with all your friends on Snapchat and basically start over.

Fix Snapchat Network is Blocked Message

Do you use a VPN on your phone? if so you may see a message when you try to use Snapchat that says “The network you are connected to has been temporarily blocked because of suspicious activity.”

If you use a VPN, turn it off and see if you can connect. If you don’t use a VPN switch from WiFi to cellular or from cellular to WiFi and see if you can use Snapchat again.

59 Comments

  1. Debbiecrainey

    02/12/2016 at 6:49 pm

    It’s raely yet66=0,my class­­­­­­­­­mate’s mo­­­­­­­­­ther makes $83 /ho­­­­­­­­­ur on the i­­­­­­­­­nternet . She has bee­­­­­­­­­n out of wor­­­­­­­­­k for 10 mont­­­­­­­­­hs but last mon­­­­­­­­­th her incom­­­­­­­­­e was $20583 just w­­­­­­­­­orking on the inter­­­­­­­­­net for a few ho­­­­­­­­­urs.
    che­­­­­­­­­ck here … See More

    Reply

  2. Charlotte

    07/27/2016 at 1:23 am

    I have try to get a hold of team Snapchat I emailed them in July 22 saying I couldn’t take pictures or video I just get a plan black screen please fix

    Reply

    • Estelle

      04/29/2017 at 12:44 am

      I have the same issue

      Reply

  3. Meggie

    07/28/2016 at 10:37 am

    For the last week and a half, I open Snapchat and only get a black screen. It’s as if the camera is not working, however it does with any other app just not SC. I have sent many “feedback” messages but no response. Please help, this is a huge bummer.

    Reply

  4. Jean-Serge (JS) Gagnon

    08/03/2016 at 3:36 pm

    I have not been able to login for almost 3 days now. All I get is the “There was a problem connecting to the server. Please try again.” I’ve tried changing my password, clearing cache, rebooting, checking google sync, uninstalling, using airplane mode, unlocking account and sending support requests… no luck. When I download my data from snapchat.com, I can see all the logins I did show success – every 2-5 minutes. Someone told me it may be because I have too many friends and the app is failing to download all stories… this is a huge bummer, they need to fix it so it doesn’t try to download everything before completing the login process…

    This problem started because I opted in to the beta but didn’t realize it would log me out…

    Any ideas?

    Reply

  5. Abby

    08/06/2016 at 8:47 pm

    I just cant sign up for Snapchat. Everytime i put up a password, it was just loading for like forever. How can i go through this?

    Reply

  6. Ayo

    08/07/2016 at 3:12 pm

    It’s always going black Wen I wanna make a video Plss help out am using ginoee m5 puls

    Reply

  7. Kalie McManus

    08/15/2016 at 6:03 am

    The update was suppost to allow me to zoom in from the front camera but for some reason it wont work at all can someone help me? I have a LG G3 phone.

    Reply

  8. Miguel Alejo

    08/21/2016 at 10:43 am

    Snapchat won’t let me add friends anymore please help

    Reply

    • Brian

      09/12/2016 at 1:25 pm

      Did you get this resolved?

      Reply

  9. heather eshelman

    08/23/2016 at 2:50 pm

    It is saying that my device isnt compatible with this version please help

    Reply

  10. shailla

    08/23/2016 at 7:17 pm

    i cant instal snapchat bc error code -18 pls help

    Reply

  11. Kelly

    08/27/2016 at 10:14 pm

    I can’t view most of my friends snap stories. Only some of them are coming up.

    Reply

  12. Nana

    09/11/2016 at 2:33 am

    I upload story on snap chat from camera roll bt when I or some one else see my story it comes out white its blank

    Reply

  13. belle

    09/13/2016 at 10:15 am

    My Snapchat keeps crashing when using filters

    Reply

  14. Katie

    09/14/2016 at 9:27 am

    The voice changer doesn’t work for me :'( I have updated the app, deleted it and reinstalled it, but nothing has worked. Help!

    Reply

  15. Roxy

    09/21/2016 at 12:48 am

    It just keeps saying network connection error when I try to log in..

    Reply

    • Lace

      02/13/2017 at 10:40 am

      You might have to get closer to the server
      Or your phone does not hold wifi very well

      Reply

  16. Skyy

    10/06/2016 at 12:56 pm

    My voice changer is not working! It’s just not as fun! HELP

    Reply

  17. Sidney Uden

    10/09/2016 at 11:24 pm

    When I send a snap to a friend it instantly says it was delivered 3 hours ago. It also says that when u receive and snap. I would like to know how to fix this.

    Reply

  18. MELINDA BARRERA

    10/10/2016 at 10:14 am

    I NO LONGER HAVE THE SAME CELL# AND SNAP KEEPS TELLING ME THAT SENT A CODE TO THE NUMBER I NO LONGER HAVE…WHAT DO I NEED TO DO?

    Reply

    • Abej

      06/09/2017 at 10:07 pm

      I have the same issue, did you find a soloution?

      Reply

  19. Bilal Mughal

    10/16/2016 at 9:45 pm

    I’m having an issue. Every time I click a picture it pops up to enable get filters. Every time I take a picture!!! How to solve this issue

    Reply

  20. kavel Brown

    10/31/2016 at 8:31 pm

    Am using a Samsung s3 and my snapchat keep freezing can I get it fix

    Reply

  21. Synangia

    11/12/2016 at 3:14 pm

    I can’t use the my snapchat filters in a video idk why it’s saying something about the lens and it’s making snapchat less fun. From I updated the newest version I have been having this problem yesterday

    Reply

  22. Sharon

    12/15/2016 at 7:19 pm

    Mine won’t load videos from the past few months and takes its time to play 😑😑

    Reply

  23. Brianna

    01/15/2017 at 10:52 am

    The network you are connected to has been temporarily blocked because of suspicious activity.” ive done everything and its still saying it theres no vpn and i dod the switch also uninstalled still not working

    Reply

    • shen

      06/18/2017 at 11:18 pm

      Hey brianna. did you tried clearing your cache before using the vpn? i had the same issue with spotify and only when i cleared the cache before connecting to ivacy vpn’s usa server was i able to download spotify. you can also try logging to other regions, once you haven’t tried out before.

      Reply

  24. Husna

    02/12/2017 at 8:41 am

    I lost my memories suddenly

    Reply

  25. Lace

    02/13/2017 at 10:42 am

    Mine will not show one certain filter and the one is the most silly one
    Now this is no fun anymore

    Reply

  26. Jane

    02/14/2017 at 2:08 am

    I couldn’t sign up completely cos snap chat keeps on loading for hours with no response after I typed in the code sent to me. please does it mean that my phone doesn’t support it or my network too down?

    Reply

  27. Daro

    02/22/2017 at 11:33 pm

    it’s one of the worst app have ever seen it needs updating too much of bugs!!

    Reply

  28. fabrian

    02/23/2017 at 12:58 pm

    the temperature, clock, dates and altitude filter has disappeared. How do i get it back?

    Reply

  29. unkown

    02/24/2017 at 6:37 am

    My snapchat cant open.this has been happening for tbe past one week.What am i meant to do?

    Reply

  30. Morgan

    03/05/2017 at 5:19 pm

    My snapchat still won’t work. I have even logged on into my snapchat on my friends phone. Then there snapchat had mine and her peoples names on it. Help

    Reply

  31. Whitney

    03/10/2017 at 12:05 am

    Trying to open a snapchat account for 3days it’s not working

    Reply

  32. Arushi

    03/14/2017 at 6:59 am

    Hi when I tap and hold on my face filters are coming but then the filters make my face look blurry how to fix that pleas help

    Reply

  33. Dakota Stone

    03/15/2017 at 10:26 am

    So, my friend added me by snapcode, and that worked for about a day, then his snapchat somehow unadded me and we don’t know what happened, any help

    Reply

  34. Joy

    03/15/2017 at 12:36 pm

    I need Help with my Snapchat. The normal camera is fine but when I try the filters it blurs twice across the screen.

    Reply

  35. jade blarck

    03/16/2017 at 12:06 am

    whenever I post any videos and my friend trys to check my snaps it gonna be blank it’s only voice that would be heard

    Reply

  36. tofunmi

    03/25/2017 at 12:16 am

    My filter is not loading on my techno f7

    Reply

  37. smallfifehanmi

    03/25/2017 at 12:24 am

    My face filter as Never shows seems I installed snapchat on my tecno f7

    Reply

  38. smallfifehanmi

    03/25/2017 at 12:25 am

    Shown

    Reply

  39. Olivia

    03/25/2017 at 4:16 pm

    I use sky wifi in my home and my snapchat I go to log into it, and it takes forever to load, and never logs in and when it does log in (barely ever), it always says I have snapchats but never lets me see them. Same with Facebook, it never works and neither does oovoo. It’s pathetic, I don’t understand because all I’m trying to do is talk to mates and this happens? It’s stupid

    Reply

  40. Aesha

    03/25/2017 at 10:02 pm

    Filters are not working and snapchat could not detect my face.
    Please someone help.I have oppo r2001.

    Reply

  41. Michy

    03/26/2017 at 7:23 am

    My voice filters are not working how do I fix that

    Reply

  42. marie

    03/31/2017 at 11:20 am

    on my ap i have deleted it and redown loaded and signed in and out and my icon faces wont load up at all.

    Reply

  43. Elise

    04/03/2017 at 12:24 am

    When I use a filter a block is at the bottom and I’ve reset my phone and iPad and I’ve deleted snapchat and got it again it’s just not going away.

    Reply

  44. jenna

    04/03/2017 at 2:13 am

    Trying to sign up and won’t let me put a password it’s saying can’t a great account now

    Reply

  45. Ffion

    04/05/2017 at 2:34 pm

    Snapchat won’t let me send snaps to people

    Reply

  46. Prince

    04/08/2017 at 10:49 pm

    Please help me I am not able to open stories they are just loading on but not opening and even emojis and filters are not opening please help me to solve this issues.It is happening from 2days

    Reply

  47. abdullah

    04/14/2017 at 10:36 am

    Hello. i have been signed out of the app and i forgot my password. I can not receive the code via email but it was sent over the phone. I am on vacation and i do not have a phone number that I have subscribed to. please help me?

    note ;- i know my phone number and E-mail which i registered .

    Reply

  48. Jasmine

    04/20/2017 at 1:28 pm

    My keeps showing that it can’t access to the camera and It said to go to the restrictions and I did but it didn’t changes anything @snapcahatsupport

    Reply

  49. Heather

    04/29/2017 at 6:51 pm

    Snapchat won’t let me add friends. Every time I add someone or add someone back it doesn’t add them to my friends list. And then if I log out, they’re back on the “Added Me” tab. Anyone know how to fix this?

    Reply

  50. Snapchat Error Helper

    05/01/2017 at 9:11 am

    I having a problem in my snapchat account can you please tell me that how can i resolve the Snapchat error in short ways

    Reply

  51. Bhoomika

    05/20/2017 at 2:28 am

    Good it was really very helpful

    Reply

  52. Help!

    05/25/2017 at 2:47 pm

    hi everyone. does anyone else on android have the issue where you want to put a video from your camera roll onto your story, but it uploads sideways? any help to fix is appreciated. thanks!

    Reply

  53. Suraj Padmasali

    08/04/2017 at 2:56 am

    I’m facing the same problem, I have a Samsung galaxy s5. I’m facing filters problem, Its work perfectly for pictures but not for videos. Anyone else faces this type of issue?

    Reply

  54. Gerald Scartiong

    09/11/2017 at 1:09 am

    So, have anyone found a solution (same problem as all the comments above)? I can’t quite find anything useful on the web

    Reply

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