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9 Common DirecTV Now Problems & Fixes
This guide will show you how to fix common DirecTV Now problems without waiting for chat to get back to you, your internet provider to tell you what is happening so you can get back to watching TV on DirecTV Now.
“Is DirecTV Now down? Or is it just me?” is a question I see on Twitter too often as users vent and look for a way to fix DirecTV Now problems. This guide will help solve DirecTV Now errors, and include sections that break out how to fix common issues on the Apple TV, Fire TV Stick and Roku.
While DirecTV Now isn’t typically down for long periods, it does go down or stop streaming for short periods on occasion. If you continue to have DirecTV Now problems, there are some steps you can take to fix these issues on your own including fixing your home network.
Is DirecTV Now Down?
A common complaint is not being able to stream TV, which leads to users asking if DirecTV Now is down. This happens occasionally and when it is down for many people, you will see DirecTV Now share a status on Twitter.
We are aware of an issue impacting service and our teams are working to resolve it. We appreciate your patience.
— DIRECTV NOW Help (@DIRECTVNowHelp) April 24, 2018
You may see a range of errors when this happens, but you definitely won’t be able to stream DirecTV Now on any of your devices. Follow DirecTV Now Help on Twitter so you can stay on top of issues. This is also the best place to look for DirecTV Now problems today. It’s the best place to stay on top of issues and to know if the issue is with DirecTV Now or with your device or Internet provider.
How to Fix DirecTV Now Streaming Problems
How to fix DirecTV Now streaming problems on your own.
One of the biggest and most annoying issues is when you run into DirecTV Now streaming problems. This can happen on any device and many times it is due to the network connection you are using either at home, on public WiFi or your cellular connection. When this happens you may even see DirecTV Now error 30, which indicates a poor Internet connection.
If you cannot stream DirecTV Now you should try closing the app and restarting it on whatever device you are on.
The next step is to turn the device completely off and then back on. This may require you to unplug your Fire Stick or Apple TV from power to completely reset it.
In cases where that does not fix the issue, try restarting your router or turning Airplane mode on and off on your phone or tablet and then see if that fixes the issue.
When none of these steps fixes your DirecTV Now streaming problems, you should contact support to find out if there is a bigger problem and to ask for a credit if the issue is on their end.
If this happens frequently at home, and especially if it is limited to a specific room or device you may need to invest in a better router or whole home Wifi system to fix slow Internet problems.
How to Fix DirecTV Now Sound & Video Problems
@DIRECTVNowHelp can't get most channels. voice but no picture
— maurice (@maurice363) April 29, 2018
If you get sound, but no picture there are some steps you can take to fix this fairly common DirecTV Now problem.
When this happens on a device connected to your TV, you should;
- Check the HDMI connection.
- Restart the device
- Check for updates on your device.
- Close the DirecTV Now app.
- Uninstall and re-install the DirecTV Now app.
On some devices you may need to go further and clear the cache. This is recommended on Amazon Fire TV devices. To do this go to;
- Select the Settings section.
- Select the Apps menu.
- Select the Manage Installed Apps option.
- Select the DIRECTV NOW app.
- Select Clear Cache.
- Select Clear Data from the pop-up menu.
Combined these steps should help fix DirecTV Now audio and video problems on devices connected to a TV.
If you are trying to use fix these issues on your iPhone, iPad or Android then you should restart your device. In cases where that doesn’t fix the problem, you should try to uninstall and reinstall the app.
How to Fix DirecTV Now Error 10
If you are trying to watch DirecTV Now and get Error 10: No Connection, you should check to see if it works on other devices or if you can connect to other websites or services.
The next thing to do is restart your home network. In most cases, you simply unplug your router for 30 to 60 seconds and then plug it back in.
In cases where restarting the network doesn’t help you may need to adjust your WiFi signal or invest in a better router or whole home network.
How to Fix DirecTV Now Error 20
https://twitter.com/jessicacheung/status/986775416592478209
If you can’t login to DirecTV Now and you see Error 20, you should check your password. If you still cannot login, use the app or website to reset your password.
In cases where the problem continues, check Twitter to see if there is a widespread login problem.
How to Fix DirecTV Now Error 40
@directvnow I’m getting this error 40 on all channels, and be restarted everything…is there an outage? pic.twitter.com/ZvNg5FcS90
— Duane M Starling (@duanestarling) April 24, 2018
DirecTV Now error 40 is a video error that may also show as error 1401, 1402 or 1403. When this happens it means that the app could not load the video. DirecTV Now describes this as a temporary glitch in data transmission. This is often on their end as support indicates they will work to “resolve the issue as soon as possible.”
You can try the following steps to see if you are able to fix DirecTV Now error 40 on your own.
- Restart your device/player.
- Close and restart DIRECTV NOW app.
- Check for DIRECTV NOW app updates.
- Uninstall/reinstall DIRECTV NOW app.
- Check for device software updates.
If you see this issue in Safari, try using Chrome. if you are on a Jailbroken or Rooted phone or tablet you may not be able to use DirecTV Now reliably as these are not officially supported.
How to Fix DirecTV Now Apple TV Problems
@directvnow Having lots of problems connecting to Directv NOW on my Apple TV and via a web browser… sup?
— Justin (@JustinWRoberts) April 24, 2018
Here’s what to do if you run into DirecTV Now Apple TV problems. the common issues are content not playing, no sound, and a missing keyboard on the screen.
The first things to try are checking the HDMI connection to your TV, closing and restarting the app, restarting the Apple TV and then checking for updates to your Apple TV and the DirecTV Now app.
If you have sound issues, you should make sure that you get sound through other sources. You may also need to adjust the settings on your Apple TV. DirecTV Now recommends;
- On your Apple TV, select Settings (the gear icon).
- Select Audio and Video.
- Make sure Audio Out is set to Apple TV.
- Make sure that Sound Effects and Music are set to on.
- Select Surround Sound.
- Make sure that Best Quality Available is selected.
In cases where the DirecTV Now keyboard is missing you should try to restart the DirecTV Now app and check for Apple TV updates. If this doesn’t fix the issue uninstall DirecTV Now and re-install it. These steps are the same to fix DirecTV Now crashes on the Apple TV.
How to Fix DirecTV Now Fire Stick Problems
Most of the DirecTV Now Amazon Fire Stick problems and Fire TV issues are covered in the individual breakouts above.
You should try restarting the Amazon Fire TV device, checking for updates to the DirecTV Now app and the Fire TV device and then closing and restarting the app. Another thing to try is uninstalling the app and re-installing it.
Amazon Fire TV users also need to make sure they clear the app cache if problems continue.
- Go to Settings
- Go to Apps
- Choose Manage Installed Apps
- Choose DirecTV Now app
- Choose Clear Cache
- Choose Clear Data
Now you should see if you can use DirecTV Now on the Amazon Fire TV.
How to Fix DirecTV Now Roku Problems
One of the biggest DirecTV Roku problems is related to video not showing up.
The first thing DirecTV Now recommends doing is plugging the Roku directly into the TV and not into a receiver. This can fix many issues. You also need to check your TV input or source to make sure it is on the right one. If you cannot use any other Roku apps, this is likely the issue.
BillA
07/09/2018 at 4:54 pm
If anyone else is having the issue of constant looping (video not starting) when using the latest DirecTVnow app, here’s the previous version which still works fine, no looping. https://www.androidfilehost.com/?fid=11050483647474827861 Enjoy! :)
Karen
11/30/2018 at 9:42 pm
I was getting the buffering issue “taking longer than expected to load your video” on the Directv Now app. I finally solved by clearing my brower’s cache, as well as the Directv Now app’s cache. Try clearing the data cache, if needed.
Allan St.Clair
02/16/2019 at 12:41 pm
None of the problems here where mentioned on the box when I bought it. Why don’t they just make something that works before they sell it? Directv is hemorrhaging customers because of this no sound problem. I bought a Samsung TV because it had the App built in. It get’s only about half of the channels with sound & operates very clunky when trying change channels. Samsung blames Directv & Directv says, There’re working on it (1 year now). At $70 X 1.5 Million customers one would think they afford some smarter help.
Josh
03/12/2019 at 4:00 am
Using the amazon fire stick with the latest store version, but Directv always drops connection saying try again later, or hardware doesn’t have enough ram it to power certain apps, I’m guessing. Router was higher upstairs about 8 feet away, and was best to aim the stick up for better connection. Overall, checked speed of router, location of router, current on app, will try clearing the little bit of cache memory again, but this is not really a fix with all the space still remaining on the stick! I mean the cache is usually not even half the size of the app!
Josh
03/12/2019 at 4:04 am
Oh just to add, If I was actually buying another streaming device, I would get something larger and if possible connect it straight to the box, to avoid these wireless or disconnect issues, but most of us need to avoid long wires, so we get a stick!
Charles
03/24/2019 at 7:05 pm
The problems and glitches with DirecTv now are too numerous to mention. Over a year out from initial launch and hardly any issues have been addressed. My most frustrating problem right now is, I can’t press pause on On-Demand without the movie starting over from the beginning. I understand the reasoning behind not being able to fast forward but pressing pause does not fall under the same category. Directv now lost roughly 267,000 subscribers in Q-4 of 2018. AT&T needs to understand that they are not the only kid on the block. The funny thing is, even though they are losing subscribers hand-over-fist, their CEO is insisting on raising prices. I’m sure their shareholders are insisting on the new platform making money. High prices plus major technical problems are going to force them to throw in the towel. AT&T is one of the worst brands ever..
ken
06/30/2019 at 7:43 am
I have my roku set up, download the directv now app., enter my username and password, Then I get the message “not quite ready yet” this has went on for days now. Chat online was automated so I call and the person tells me she’s only billing, says she get me phone number and gives me 1-800-288 and we’re disconnected,Are you kidding me