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How to Reset a Frozen Galaxy S7



This quick guide will explain how to reset a frozen Samsung Galaxy S7 and S7 Edge. Both phones are nearly two years old but are still very popular, even if they are slowing down. The Galaxy S7 doesn’t have a removable battery, meaning you can’t pull out the battery if it’s frozen or unresponsive.

Learning how to reboot your phone will save you lots of trouble when facing other problems. Instead of going to a carrier store for help a reboot will fix almost all minor issues.

Read: How to Move Apps to the Galaxy S7 MicroSD Card

On older Samsung Galaxy phones you could pull out the battery if the phone was acting up, that’s no longer an option. Instead, you’ll need to do a hard reset by pushing a few buttons in a specific order. With these phones starting to show signs of age, this is one trick all owners will want to know.

How to Reset a Frozen Galaxy S7, S7 Edge

Those paying attention during setup may have actually seen the tip for how to reboot a frozen Galaxy S7, as Samsung mentions it. If not, here are the quick and easy steps to do it yourself. As a reminder, this will not erase any data or content on your phone.

“If your device is unresponsive, press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.”

All owners need to do is press the power and volume-down buttons at the same time, and hold both down for 7-8 seconds. Push, hold, and wait. After 7-8 seconds the Galaxy S7 or Galaxy S7 Edge will vibrate, turn off, and reboot. This should resolve most problems.

For some, the Galaxy S7 may reboot into a maintenance mode like what’s shown in our image below. In this case, use the volume keys to navigate the on-screen menu and the power button to select reboot. Highlight restart and hit the power button to restart your phone.

Read: 10 Common Galaxy S7 Problems and Fixes

That is all you need to know about doing a quick reboot or reset on the Samsung Galaxy S7 and Galaxy S7 Edge. These same steps work for the Galaxy S6, S6 Edge, Note 5 and the Galaxy S6 Edge Plus. Additionally, a similar process reboots new Samsung phones too. Good luck, and drop us a comment below with any other questions or concerns.

While you’re here take a look at some of the best Galaxy S7 Edge cases from our slideshow below.

20 Best Galaxy S7 Edge Cases

Galaxy S7 Edge S-View Flip Cover (Clear)

Galaxy S7 Edge S-View Flip Cover (Clear)

Our first recommendation is the official Samsung S-View flip case. For the S7 Edge, Samsung has three different S-View Flip cover cases. There's the traditional flip cover with a window like previous years, a clear model, and a LED flip case. Our favorite is the clear case, as it will display all the information on the always-on display. This offers a full view of the entire screen even while the case is shut and keeping things safe. 

The S-View case gives you quick access to information on the screen at any moment. You can answer a phone call, see the weather or answer phone calls without opening it. It also wraps around all four corners to protect the Galaxy S7 Edge without getting in the way of using Edge screen features.

Buy it Now on Amazon for $27.99



  1. Wendydparker

    03/15/2016 at 7:51 am

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  2. Solutions PT

    03/15/2016 at 8:24 am

    So the S7 has been out for what? 1 month? And there are already reports of the phone having problems? I have an S6 and I was thinking about upgrading, but I might think again. Are there any other issues about the S7 that anyone knows about?


      03/17/2016 at 11:49 pm

      Yes. Upon restart, the phone disregards fingerprint login by design, requiring a PIN reset. BUT the PIN you entered earlier is not recognized as correct. Thus, you are unable to access your S7.

      Even a PIN reset by the Android Device Manager is not recognized as correct. No resolution. Master Reset is not working on the S7 either. Phone must be replaced per, T Mobile tech support.

    • Greg Liotta

      08/08/2016 at 10:12 am

      By far the WORST performing phone I’ve ever had. Not one day goes by without problems. After 3 weeks upon purchasing it, I took it in for a factory reset, which is a pain in the butt but supposedly wipes it clean and leaves you with a completely new system. No hardware problems reported. Nevertheless, the phone is hyper-sensitive, fires off messages, texts, emails, etc on its own; freezes often, and re-boot does not respond; opens apps and programs at will without me touching the device; occassionally opens and closes things as if another person is working it while I sit and watch. The list goes on. I cannot wait to pay this off so I can get a different phone. This phone is so bad, I’m considering switching over to iPhone.

  3. jack gray

    03/15/2016 at 10:55 am

    My Galaxy S7 Froze on me. Pressing the power button and down volume button for 7 sec worked. Thanks you for your help.

    • D.J.

      02/04/2017 at 7:44 pm

      Mine froze for the time just suddenly and I got scared cause I noticed as I looked down at it, and I have had it for about September 2016 and I haven’t had one problem until tonight so regardless od popular belief it is a very good phone and these complaints others have had I have not but I googled how to reboot it and it instantly worked with NO problem but I LOVE the phone and I still think its a great phone.

  4. Christina

    03/15/2016 at 1:16 pm

    OMG Thanks so much .. I purchased the S7 Edge on launch day Last Friday here in Adelaide Sth Australia so you can imagine my dismay when it froze completely yesterday with totally black screen and no response at all …This morning I got up and decided to investigate solutions via the internet prior to taking it back and your solution worked a treat .. Happy camper now so Thank-you for your tip

  5. Michael Ganson

    03/17/2016 at 1:29 am

    I plugged my s7 in before bed then woke up to an unresponsive black screen.I had to reset phone by holding volume button down and main button on front.smh it took 4 tries I’m not to happy with this considering my phone is only 1 week old. Hopefully no more problems


      04/17/2016 at 8:56 pm

      My screen has been black since last week. Optus won’t give me a new phone but only a ‘replacement’ phone (2nd hand reconditioned) once I take it in because of some 30 day bullshit.

  6. Rowan

    03/18/2016 at 10:23 am

    Yes, I did try to reset my Galaxy S7 because some application caused it to froze completely. There’s an error message keep flashing on the screen that the app has stopped again and again when I try to open it. Finally hard reset the phone in recovery mode and now stuck with Factory Reset Protection.

  7. alan

    03/18/2016 at 12:59 pm

    thanks a lot!!!! i got scared!! haha

  8. Watasnozle

    03/19/2016 at 4:30 am

    I had a strange issue… Moved apps to the sd card, shut the phone off a few days later. When I turned it on some of the apps were gone, I thought. On the apps page there were spaces between the other apps. Turns out these blank spaces, if I held for a few seconds it treated it as the app was there, but I could uninstall the app but could not launch it. Very strange issue.

    Above with the shut off needing a PIN number and not finger scan… Yes..annoying. But mine does remember the pin. If not why would a factory reset not fix a forgotten pin.

  9. Jasper

    03/20/2016 at 7:42 am

    I plugged in my Galaxy S7 (AT&T) last night, confirmed on the screen that it was charging, and powered it off successfully. Similar to others here, when I turned the phone on this morning, I got nothing but a black screen. The blue LED was blinking seeming to indicate a working status. I called the S7’s number from a different phone and although it rang, no amount of manipulation on the black screen would answer the incoming call (suggesting it was not just a missing image but a dead touch screen). THANKFULLY, your reset guidance worked successfully! With a new phone less than 2 weeks old acting up, I predict more opportunities to use this handy trick.

    • Josh c.

      03/25/2016 at 9:20 am

      I had the same problem. My phones only a week old and I couldn’t turn it on even though it was fully charged. The blue light was blinking and everything seemed to work… except the screen. A hard reset got it going again. Hope this isn’t going to be a common occurrence.

  10. Abdul Karim Barrie

    03/21/2016 at 3:03 pm

    worked haha

  11. Raúl Mero

    03/25/2016 at 5:40 pm

    less than two weeks old and i had to look this up, thank you, but thats dissapointing! I am using a different launcher as of late, can this be of any consequence?

  12. Tali C.

    03/25/2016 at 8:53 pm

    I tried this hard reset. Called tmobile, went to tmobile, and even went to Best buy. The Samsung guys at best buy tried the hard reset at least 10 times. Still a black screen with a blue blinking light. I’ve only had the phone for like an hour. So annoying.

  13. Lee Nye

    03/27/2016 at 2:53 pm

    THANK YOU!!! My moment of panic is over! I remember seeing something about it when I got the phone, but had forgotten the sequence…. you saved my sanity!

  14. Vladimir

    03/30/2016 at 5:05 pm

    Thx a lot

  15. miguel

    03/31/2016 at 8:21 am

    It happened to me too . I sent it back to store and asked for a refund , it sucks that a phone so new had those sort of problems .

  16. Thomas

    04/04/2016 at 6:40 pm

    I have an S7 that is about 3weeks old and everything went haywire about the 3rd day. Restarting every couple hours, would take all nite to charge, always on clock, that I like, quit working. Several other little things… I did a hard reset and that cured it for a couple days. Now I am back to restarting. Seems like everytime it restarts it changes a few of the settings back to original default. Just not the same 1s everytime… Wish now I would have kept my HTC M8 awhile longer till these bugs got werked out…

  17. Charlie Gershon

    04/09/2016 at 11:37 pm

    Had same problem of screen going black. This shouldnt happen on a brand new phone. Your instructions worked fine. Thank you

  18. Anastasia

    04/10/2016 at 11:53 pm


  19. E

    04/12/2016 at 1:38 pm

    THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU SAVED MY LIFE! #phoneaddict

  20. TBS

    04/13/2016 at 4:56 pm

    Thanks! I almost want to return my one week old product…

  21. Brando

    04/17/2016 at 7:18 am

    Had the S7 for about a month and woke up to a unchanging time screen. Like if the phone was off, but it wouldn’t turn on. Used the reset and it is back to its fast and smooth opperating self. Thanks!

  22. Hayden

    04/23/2016 at 6:46 am

    I’ve had this problem twice but it’s usually because I’m trying to do too many things at once and the phone can’t keep up.

    The first time I left the phone to sort itself out, but I’ve just used this reboot method and it’s fine now. Thanks a lot. :)

  23. Vanessa

    04/28/2016 at 3:00 am

    Mine is stuck on the update I haven’t had the phone for more than three hours all of my contacts got wiped out it won’t reset in any which way shape or form 911 nightmare, at the top it actually says something very strange secure download and able and it’s stuck on the blue screen

  24. DubaiGuy

    04/29/2016 at 8:48 am

    My S7 Edge froze. Tried volume down and power several times already with no luck. Appreciate any help. Thank you.

  25. trish

    04/30/2016 at 7:52 am

    Thank you so much. This worked!

  26. joe

    05/09/2016 at 11:58 pm

    Thanks, the power and Vol Down button worked, yea.

  27. Ernie

    05/20/2016 at 3:49 pm

    After the reboot when the menu comes up you navigate the men with the volume keys. When you have the option you want you push the home key, NOT the power key.


    05/21/2016 at 3:34 am

    thanks a lot

    it works :)

  29. Jamie

    06/01/2016 at 1:13 am

    My phone got knocked out of my hands and when it’s hit the floor it’s broke my volume down button button. I can’t Press the button in. I had to turn my phone off as was going into an hospital and when I’ve turned it back on its started in safe mode as of the volume down button is constantly pressed in…what are my options?

  30. Hila

    06/05/2016 at 10:47 pm

    My Galaxy S7 Froze on me. Pressing the power button and down volume button for 7 sec worked. Thanks you so much for your help!!

  31. Sarah

    06/06/2016 at 10:39 am

    How long does it take for the phone to reboot aftwr a hard reset? Id read it takes a long time but does this mean 5 minutes? 30 minutes? An hour? Foes anyone know?

  32. Martha R. Trujillo

    06/06/2016 at 12:39 pm

    My Samsung S7 Edge froze on me i did that long press on the volume and power button but still doesnt work it keeps on going back to reboot red and green words that i cant read so little letters got this unit for less than 2 months…..What will I do ????

  33. Latasha Thoms

    06/07/2016 at 2:26 am

    Thank you so so very much for this information on how to do a reboot. My phone had been frozen for about 4 hours (apparently it happened while I was sleeping) I tried holding the home key, the power key…everything… I think my heart may have even stopped. Thank you so very much for this quick fix.

  34. lc6888

    06/07/2016 at 10:20 am

    Had mine for about a month, and its starting to act up. This morning the screen, home, power buttons were not responsive and I could not access the phone features. Luckily found this site and did a reboot. working ok since but I agree with others, phone is too new to be acting up already, never been dropped and has been in a case since new.

  35. Zaid

    06/16/2016 at 4:49 am

    It won’t work for me, had kept my s7 on charge last night & after waking up i see its on always on screen ( which i keep on ) but the time it was showing was 3 hours before, so i guess it got stuck at that time, now the screen is unresponsive. I tried to boot it but it came to black screen with Bootloader exception [ RST_STAT = 0x10000000 ]

    And a few more things written in red which i cannot control from the volume key.

    Even after i try to boot from here the screen goes black for 10-15 seconds and the same thing comes back with a blue led continuously flashing

    My phone is just 2 weeks old

    • Eric

      09/09/2016 at 8:10 am

      Hi, How dit it ended up? Have you been able to solve your issue?

      • Hexj

        09/09/2016 at 8:41 am

        Just keep pressing the off button along with the volume – for couple Seconds and it shall restart once it restarts backup ur stuff and Do factory reset . You will also need a google Launcher to and get rid with the Touchwiz

  36. Garry

    06/30/2016 at 7:17 am

    So disappointed with my S7, freezes all throughout the day especially when changing from doing one thing to another.
    Hard reset wouldnt work either, twice I have had to open the sd card tray as this was the one and only thing that would make it un-freeze after being unresponsive for atleast 15 mins.
    Also had the issue of someone ringing the phone but it is un-answerable, simply nothing would make it stop ringing for over 3 minutes.
    It also fails to connect to my windows laptop, cannot easily connect or see files, images, data etc… even after downloading new samsung usb frivers for the laptop. So disappointing….!!!
    I feel like this Samsung S7 model is a total lemon.

    Where is Samsungs response to all these issues on a brand new and expensive product?

    • Garry

      07/01/2016 at 4:23 am

      Ok I am updating my own post.
      Went to Samsung customer service today in Bangkok.
      They looked at my phone, immediately saw the issues but didnt necessarily know how to fix them.
      After trying different cables they could get the images from the phone to be accessed by their samsung laptops.
      So they said they need to do a fresh software install and I would lose everthting that was not saved.
      Fresh install done, sim and ss card put back in.
      Problems again immediately, whwn I took the sd card out (32g Kingston class 10) the phone immediatwly seemed to improve, I mentioned this the the guy so he tried my sd card in a different samsung s5 or something and it performed fine.
      So he said leave it for 4 hes and our techniciams will change the motherboard.
      4 hrs later I returned, new motherboard installed.
      Put my sd card and sim in and problems straight away again, freezing, lagging, buttons not working.
      So I took the sd card out and again it improved instantly, so I have concluded the SD card is conflicting with all aspects and functions of the phone.
      I went and bought a siper speed 64g San disk sd card but am yet to try it but I am confident the old sd card is the problem.

  37. The Botanist

    07/15/2016 at 10:21 pm

    You are a Life Saver!!!!

  38. Jim Jones

    07/16/2016 at 3:04 pm

    Great article. I particularly enjoyed the 6 paragraphs of barely relevant background information before actually telling us the solution.

  39. John

    07/17/2016 at 12:44 pm

    Thanks my G S7 appeared to be do a except for the red led. The reboot worked. Just need to remind the vol keys change menu options & Home selects it.

  40. dave

    07/19/2016 at 11:02 am

    thank you :) my phone completely froze during a “gear vr” game, and i had to do a severe reboot, and it worked perfectly!

  41. Ana De Lemos

    07/28/2016 at 12:21 pm

    Thanks so much for the explanation, I was freaking out and was just about to take to the store. Simply dope

  42. Shy Nicole Bynum

    08/02/2016 at 4:55 am

    Thank you!

  43. Jackie

    08/07/2016 at 2:13 pm

    Fantastic advice thank you so so much. I was going to take the phone into a shop tomorrow thank god for people like you :-)

  44. nexus

    08/07/2016 at 10:56 pm

    IMO the S7 is a dud! I don’t think there have been more complaints about freezing on a premium mobile more then the S7 then any other mobile ever. Low light camera is great, however the picture quality being only 12MP isn’t as sharp as the S6 16MP. The screen quality on the S7 is only half as good as the S6. Yes there are a lot of positives also about the S7/Edge but the freezing, poor sound an screen resolution, doesn’t make the S7 worth the upgrade. Wait for the S8.

  45. Greg Liotta

    08/08/2016 at 10:20 am

    By far the WORST performing phone I’ve ever had. I got it when it came out, but not ONE day goes by without problems. After 3 weeks from purchasing it, I took it in for a factory reset, which is a pain in the butt but supposedly wipes it clean and leaves you with a completely new system. No hardware problems reported, no malware, nothing diagnostic but they wiped it clean just so I had no more problems. Nevertheless, the phone fails daily: is hyper-sensitive, fires off messages, texts, emails, etc on its own; freezes often, re-boot does not respond; opens apps and programs at will without me touching the device; occassionally opens and closes apps/programs as if another person is working it while I sit and watch. As I write this I’m not touching the phone, but watching a page I didn’t open toggle back and forth. The list goes on. I cannot wait to pay this off so I can get a different phone. This phone is so bad, I’m considering switching over to iPhone. MAJOR FAIL, SAMSUNG. MAJOR FAIL.

  46. nexus

    08/08/2016 at 9:16 pm

    @Greg Liotta totally agree. The S7/Edge has to be the WORST premium mobile that has ever been released. There are couple upsides as mentioned above, but the daily freezing of the phone is enough to drive a person to drink. The POOR speaker (due to the waterproofing) actually makes me NOT care for waterproofing anymore. There are MAJOR issues with the S7 and too be honest, Samsung should just buy them all back and start again with next years S8

    • Greg Liotta

      08/09/2016 at 4:30 pm

      Honestly I’ve been looking on the web for a forum where these issues are addressed, but all I’m finding are little pages here and there (like this). I don’t know why I’m not hearing more about this, and it seems all the major review pages still tout this piece of garbage as the apex of smartphones. I’d be interested in a class-action on behalf of all the customers who’ve been hood-winked by this over-hyped phone. I totally agree with you, Samsung should buy them all back and start again. WORST PHONE I’VE EVER HAD.

  47. Lori

    08/09/2016 at 4:21 pm


  48. Mahmut

    08/13/2016 at 11:49 am

    Hi everyone,
    I got S7 edge just a week ago. I reboot it three times already.
    My question is that “Am I going to do this regularly?” and “Will it damage my phone?”
    Pls share your ideas..

  49. Reza

    08/16/2016 at 4:29 am

    thank u very much.

  50. Azhdar

    08/18/2016 at 8:41 pm

    OH MAN This really helped me out, thanks a whole bunch

  51. Paxan8

    08/23/2016 at 6:51 pm

    Wow! Thank you so much…I thought I was going to have to send this back to the manufacturer and I just got it 4 days ago.

  52. Tee

    08/26/2016 at 9:54 am

    Woooow….It worked so perfect. thank you alot. Was so scared

  53. PEE MA

    09/01/2016 at 3:32 am

    My S7 froze and i have tried to reboot it several times but its not working.Can someone help?

  54. Gillian mabon

    09/01/2016 at 3:03 pm

    My samsung s 7 isn’t even a week old and it has completely froze held the lower volume and power still nothing just a blank screen with blue light been like this for 2 hours now is his going to be a problem

    • [email protected]

      09/14/2016 at 9:36 pm

      Please tell me u found a solution on your phone my pone will not turn off no matter what i have tried

  55. Chris

    09/07/2016 at 10:02 am

    Same here. S7 after samsung security update. boots to pin code…verifies then says STARTING ANDROID…unlocked padlock symbol with blue and green circles is as far as it gets. tried it several times. Same result ???? any ideas

  56. [email protected]

    09/14/2016 at 9:33 pm

    Glad all of u can reeboot your phones i tryed every method and nothing i cant turn my phone off way to go samsung

  57. Tahnya

    09/16/2016 at 6:41 am

    You’re a life saver. I had an important call to make and the idiot froze – i hate this phone already. Last time it locked me out and wouldnt recognize my fingerprints and kept locking me out for 60 min until i had no choice but to do a factory reset.

    dont get this crap phone.

  58. Rhiannon R Tilford

    10/03/2016 at 6:41 am

    I put my phone on the charger and walked away. When I came back about an hour later it was hot, I unplugged it and the phone has had a black screen and the red light has stayed lit up. I tried doing the hard reset many times with no luck, I’ve also tried other suggestions from other sites with no luck. I left it unplugged all night in hopes that it would die or let me reset it this morning, and it’s still not doing anything. Any other suggestions? I’ve had this phone less than 6 months. I really love it, but every galaxy I’ve had has had issues (I’ve had 4 different models), I’m about to go back to the iPhone.

  59. Sukh

    10/04/2016 at 7:15 pm

    Thank you! You saved me a trip to my cell phone provider!!

  60. Reed

    10/07/2016 at 12:21 pm

    Thank you!!!!!!!!!!!!!!!!!!!!!!!!!! Down volume and power button worked. I powered off phone and teal screen popped up and froze my S7 with message : Downloading – Do not turn off target with some script in upper left corner. I feared it was unwanted master reset. Thank you google and thank you to this page #lifesaver

  61. Nick

    10/08/2016 at 9:33 am

    You have just saved my day, by instructing me how to reboot my S7 which was a black screen and no response to any key.
    Now the phone is working.
    \thank you, a again.

  62. Srinivas

    10/18/2016 at 8:54 pm

    Thank you…. it worked perfectly.

  63. jojor13

    10/23/2016 at 1:02 am

    Thank you so much
    my device is Galaxy S 7 edge, it stopped suddenly this morning and I got scared, but after applying this method it had restarted and run as before.

  64. beckra

    10/29/2016 at 4:01 am

    My Phone froze, I reset, then it just flashes between the Telstra then Samsung logo. Has been doing it for half an hour, I am less than impressed. I switched to Samsung from Apple, and have had drama after drama.

  65. Terra

    11/02/2016 at 9:45 am

    Thanks this worked like a charm! Thank-goodness, I wasn’t sure how to hard reset the phone, since you can’t remove the battery on the Samsung 7! Yikes! It literally just stopped working overnight, but reset it and its fine! PHEW!

  66. Reyanne McKenna

    11/03/2016 at 4:06 pm

    THANK GOD! my phone froze and was saying it was charging when it wasnt even plugged in. took 3 hours. even calling tech suport from another phone and all they said was bring it in for warentee. Found this site by fluke and IT WORKED didnt even lose any of the messages I had waiting for me..

  67. Leo

    11/03/2016 at 4:43 pm

    Great information!!! Thanks a lot! You helped to save a phone in Brazil!!!lol

  68. Jamal

    11/04/2016 at 7:00 am

    This article is very long winded for someone who is expecting instruction on “how to reset a frozen galaxy s7 edge”. Please, consider putting a summary at the top with the once sentence that actually answers the title. That way, if people want to stick around to read the rest, that’s there choice.

  69. Joani

    11/11/2016 at 4:41 pm

    My galaxy s7 edge keeps randomly saying “no Sim card found” when my phone dies and I charge it and turn it on. Even though there is a SIM card in it. I’m having to turn my phone off and back on again or restart several times before it finally decided to work. HELP please! The guys at Verizon did the same thing in this tutorial and it worked. However when I do this, it is still showing no SIM card. So frustrating!

  70. Heather

    11/17/2016 at 6:04 pm

    Mine does this almost everyday lately…and it takes several attempts to unlock it.

  71. greg

    11/25/2016 at 5:48 am

    ive tried to reset my galaxy s7 but it still wont turn on and I hsve tried everything

  72. Anisha

    12/08/2016 at 2:39 am

    Thanks a lot …you saved my run to the shop…

  73. Ashlyn

    12/23/2016 at 5:45 pm

    Thank you so much! I did this holding the power button and volume down button and then just chose Start Up Normally. It seems that I have all of my pictures and everything. Thank you so much!

  74. Anthony

    12/27/2016 at 5:57 am

    Thanks, worked great!

  75. Marie reevey

    12/30/2016 at 1:32 pm

    Unable to reset after my Samsung galaxy so edge request a pin…not at my request……..I tried holding the volume and power button at the same time for 7-9 seconds still not resetting help…help

  76. Pankaj

    01/04/2017 at 3:02 am

    This is very helpful article

  77. Dylan Bassett

    01/14/2017 at 2:09 am

    I love you. thank you. so very much…………..I love you so much. You are a life saver…

  78. Diana Rollins

    02/26/2017 at 4:47 am

    I was just running an update & now my S7 phone is frozen with a white screen & TMobile logo. Holding the 2 buttons down is not doing anything. Any other way to reboot? thanks

  79. Spiwe

    03/02/2017 at 12:07 pm

    Thank you very much. It is very helpful

  80. soren

    03/04/2017 at 4:09 pm

    I was on the internet on my phone and it froze on the page, i push some buttons and now the screen is gone black and no response to it at all. just to say this is my second phone the first one fried the motherboard.

  81. Cormac Clancy

    03/12/2017 at 12:30 am

    Many thanks ! Worked a treat, and now I know what to do if it happens again !

  82. angel

    03/20/2017 at 4:25 am

    I think my samsung s7 edge is in the worse state. I already tried to do the normal reboot such as hold the volume down and power key. At first everything went well. After couple of months, it happen again. As usual, i use the old trick. But now, its only can stand for only 5 to 10 seconds. After that, it keeps on freeze everytime i reboot. I totally cannot use my phone. I change to safe mode, it freeze too. I also wipe cache partition, reboot everything, factory reset, everything i tried, it still keeps on freeze. Is it the firmware ? I am not a heavy apps user, only some social messaging, no games, pictures no more than 500, no more than 100 musics. Can anyone help me please..

  83. Ashley

    03/25/2017 at 12:27 am

    hi i am a 13 year old girl who is terrified of not having a phone. i was talking to my best friend jess and all of a sudden my phone frezes. im like yeh ok its will be fine. lrft it for half an hour and it was still frozen i freaked out and looked it up and saw thi s website! thanks for being a life saver


  84. Sha on clark

    03/29/2017 at 3:58 am

    Thank you, your information on sorting my problem with the Galaxy s7 was spot on ,,, I can’t thank you enough x

  85. Jackie

    04/09/2017 at 6:08 pm

    This reset will still not work!! Ffs

  86. Kylan

    04/12/2017 at 4:47 am

    I held down the power button and the volume button down together for longer than 7 seconds and nothing has happened the blue light is staying on and wont turn off please help thank you

  87. Michael Homelius

    04/12/2017 at 8:00 am

    Thanks so very much!! Thought I would have to toss the phone, which I was tempted to do!! Your Great!!

  88. Sunny

    04/12/2017 at 10:17 am

    I had my S7 Edge 5 months. It had black screen problem since 2 month old, now get it worst, the phone turn off suddenly with no more LED light blinking, even I had used any method to reboot it have no respond, only thing can do is wait the battery until 0% ( about a day ) then plug in the power cord the phone will back to work. After a week the problem come again. Anyone can help ? Is the motherboard problem ?

  89. Issues

    05/02/2017 at 4:15 am

    Yeah… This doesn’t work. So I guess I just gotta wait until the battery is drained :( Black screen, blue light and the 2 buttons next to the home-button is lit… Yay

  90. pog

    05/02/2017 at 7:46 am

    My phone got stuck in recovery mode I rebooted I basically tried everything but anything I do it will still take me back to recovery mode any help would be appreciated

  91. Craig

    05/03/2017 at 8:38 pm

    Im having An issue with My S7 where it will turn itself off when charging. not everytime but it did last night and i slept in. Is this common??

  92. Vincent Geddie

    05/06/2017 at 11:33 am

    Thank You for this information on how reset the frozen screen, I have only ha this phone for less than a month and was scare for s little while when it didn’ reset right away, but now I’ OK. my.

  93. Vincent Geddie

    05/06/2017 at 11:40 am

    Thank You for this information on how reset the frozen screen, I have only ha this phone for less than a month and was scare for a little while when it didn’ reset right away, but now I’m OK now.

  94. Nicola Tomlinso

    05/11/2017 at 3:06 pm

    Just wanted to say Thankyou! My screen on my S7 completely frozen and the battery just kept getting hotter!! Power and Volume down reset worked a treat!

  95. George

    05/12/2017 at 1:26 am

    Since the larest upgrade my edge 7 kept on rebooting randomly. I tried to do the reboot by pressing the power and volume down buttons, but it is now frozen and does not reboot at all. What do I do now?

  96. norma

    07/02/2017 at 8:00 am

    Thank you, thank you, thank you!!! I had randomly tried this but I guess I did not hold it down long enough.

  97. Samantha

    07/13/2017 at 10:08 pm

    Thank you so much! it worked! I was starting to panic a bit.

  98. Michelle Roberts

    09/13/2017 at 3:29 am


    I have tried your advice on the reboot but my phone is srill non responsive, can you please advise further.
    Thank you

  99. [email protected] Sutcliffe

    10/13/2017 at 1:37 pm

    Tried but still not working :-( completely black screen but blue led light is on
    Can anyone suggest anything else?

  100. Sarah

    11/02/2018 at 2:46 am

    I tried reboot and still frozen on startup,it’s been like this since last night,i’ve not had the phone for months as been with police then I get it back 2 days ago and now yesterday it goes in freeze mode and can’t recover please help as I love this phone !!

  101. brkti

    05/25/2019 at 7:58 am

    Thank you its helpful! this happen Today for the first time After using it for one year and eight moths. now it works after “holding the Power key and the Volume down key simultaneously for more than 4 seconds to restart it.”thank you again.

  102. Hardy Hansen

    07/18/2019 at 2:36 pm

    I just bought a new sealed in box Galaxy s7 edge. July 1, 2019. I took it through all of the factory updates, dated through March of 2019. It continued to work for several more days when suddenly the screen became semi-dark with the Samsung logo in the background. The logo faded from mid brightness down to near black on a continuous cycle. I looked at my paperwork and performed a power button/down volume reset various times. All I get is the “Samsung Galaxy s7 Edge” “powered by Android” screen.
    That is all that I get. I can not turn the phone off, reboot – nothing at all. The Samsung screen stays on until it drains the battery and the phone powers off. Then I recharge the battery and start again, always with the exact same result. Help!!!

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