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iPhone 8 Pre-Order Problems: 5 Things to Know



If you’re reading this, you’ve run into one of the many iPhone 8 pre-order problems. Every year there is a mad dash to order the next iPhone, and websites crumble, fail to load and some people miss out on getting an iPhone for a month or longer.

Here’s what you need to know about the iPhone 8 pre-order problems, and when possible how you can fix them.

Keep in mind you will need to move fast, so we’ll be as succinct as possible as we outline these problems.

iPhone 8 Pre-Order Problem #1: You Can’t Get to the Website

Expect to run into iPhone 8 pre-order problems with websites.

Expect to run into iPhone 8 pre-order problems with websites.

The biggest iPhone 8 pre-order problem you will see is that you cannot load the Apple website or your carrier website. This is common and you aren’t alone.

If you can, use the Apple Store app on your iPhone to try and pre-order your iPhone as this often works better than the website. The same goes for any carrier apps that let you order.

You can try refreshing the webpage, using another browser or even a different Internet connection for better luck. Don’t give up and check your carrier site too if you are only trying Apple.

Other Carriers Are Already Taking iPhone 8 Pre-Orders

It's 12:14 AM and Apple's still not taking your order!

It’s 12:14 AM and Apple’s still not taking your order!

This is a stinger. If you are on Facebook or Twitter, you likely are seeing people placing iPhone 8 pre-orders on other carriers while you wait for the Apple Store to come back online.

If your carrier is taking orders, go there and place an order. Don’t wait for Apple as they can take 5 to 15 minutes longer in some cases. If you end up placing the order you want at Apple later, you can always cancel the order.

Don’t bother tweeting or calling customer support at Apple or a carrier, since they cannot help you now.

You Just Found Out You Owe More to Upgrade

Every year people are shocked to learn that they need to make one more payment to upgrade. It’s the goofy way that upgrade plans work.

You may see a message saying you need to pay off your current phone or pay 50% of it off and trade it in to upgrade to the iPhone 8. This is a problem for many users, but it’s not something you can do a lot about other than pay the fee. Here’s how to check this with your carrier if you think Apple is showing the wrong amount.

If you think you shouldn’t have to pay the extra fee, you’re better off talking to a carrier after you secure your order than before.

iPhone 8 Payment Problems Are Super Annoying

You got the iPhone 8 or iPhone 8 Plus model you wanted, you have it in checkout and you are ready to pre-order. You click go and your payment fails. Every year iPhone payment problems spike on the pre-order night.

Typically this happens when you bank flags this as fraudulent behavior because you don’t typically buy a $800 iPhone on a Thursday night. While it would be nice if a massive corporation like Visa or Mastercard could figure out that a lot of people are buying things at Apple tonight, they don’t.

You can call and get the purchase approved and then try and order again 15 to 30 minutes later, but you might be too late. If possible use another credit card. Discover and American Express work best for this. When we’ve had to deal with Visa or Mastercard it delayed the process close to an hour.

How to Fix iPhone8 Pre-Order Problems Fast

If you have iPhone 8 pre-order problems, the first thing to do is close your browser and try again, or try another browser.

If you have a phone handy, try using that to pre-order in the app. If the app is not working, force close it and then try again.

This is really all you can do to fix the iPhone 8 pre-order problems because most of them are a problem with the actual webpage or app, and not locally on your iPhone or computer.

21 Best iPhone 8 Cases You Can Buy

Speck Presidio Ultra iPhone 8 Case

Speck Presidio Ultra iPhone 8 Case
$49.99 from Speck

Generally when you have to pick an iPhone 8 case you have to choose between style and durability or thickness and protection. Speck already did a great job of delivering just enough protection and a lot of style, and the new Presidio Ultra for iPhone 8 takes this to another level.

This is a multi-part iPhone 8 case that allows you to carry a Speck Slim Presidio case on your phone at all times. This slim case includes a raised bezel a great amount of protection and easy clickable buttons. There is a large opening for charging and lear access to the speakers.

When you need more protection -- like when working out, going outdoors or being more active -- you can snap on the include Impactium Ultra Bumper. This adds another layer of shock protection from drops, added screen protection on the front of your iPhone 8 and also keeps dust and debris out of the charging port.

It's a slim iPhone 8 case all the time and a rugged iPhone 8 case when you need it, without the need for two cases. There's even a holster included to secure it to you or to use as a kickstand.

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