Apple Stores for Support
When something goes wrong or you break your iPhone and need a replacement fast, there is no substitute for the Apple Store.
If you need to replace your iPhone a trip to the Apple Store can resolve the problem in a few hours instead of waiting a day or two without an iPhone.
Customer support at an Apple Store is often a step above what Android manufacturers can provide over the phone or at specialty shops inside Best Buy. Our experience with the Samsung store inside of Best Buy is mixed.
Apple Store staff can also use some flexibility in helping users who need a replacement device and there are even out of warranty replacements that are significantly cheaper than buying an iPhone off contract. During Hurricane Harvey we even saw Apple Stores offering free replacements to many people with broken iPhones.
Ease of Use Wins Over Android
The iPhone is still easier to pick up and use without issues than most Android phones on the market.
Google delivers more ease of use than in older versions of Android, but not all phones run these updates yet. Samsung has come a long way in making Android easier to adopt with an Easy Mode, but there are still issues.
While helping friends and family with iPhone and Android there are more instances where I need to help turn a setting on again on Android than on iPhone and it takes users longer to understand how something works.
This isn’t an issue for power users, but for the average user who doesn’t want settings to change randomly or for WiFi or Cellular to randomly turn off crippling functionality it is a real issue.
My in-laws are constantly coming close to data overages because they inadvertently turn off WiFi on the Galaxy S7.
If you love to listen to music and you constantly need to control what you are listening to, the iPhone has an advantage thanks to headphones that can control many aspects of playback.
The standard iPhone headphones, and most third-party ones can play, pause, skip forward or back a track and that’s just music. iPhone users can also control volume without grabbing the phone thanks to volume up and down buttons. Apple includes an option to launch Siri so that users can make a phone call and perform other activities.
This is a small win, but it is a very convenient one that we miss when we switch to most Android phones. We are seeing more Android headphone control options, but it’s far from universal.
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