The new Apple TV delivers a collection of upgraded features and options — including the ability to run apps on your TV. While there are a lot of things going well for Apple TV 4 owners, there are some new Apple TV problems that need your attention.
If you are thinking about buying the new Apple TV, or if you already bought the new Apple TV, these are the bugs, issues and problems that users are talking about right after the release date.
After spending a weekend with the new Apple TV, there are a collection of items that stand out, which we could see Apple fix with software updates and app updates in the coming weeks or months.
With any new product there are bound to be bugs and issues that impact the initial setup or the use while a company works out the bugs — even a company the size of Apple. We routinely see small issues when a new iPhone arrives, with a software update like iOS 9.1 or with OS X El Capitan.
The new Apple TV problems that arrived today are likely ones that the company can address with new software updates. We may see other issues appear after extended use, but this is an early look at what you need to know about new Apple TV problems.
New Apple TV Problems Frustrating Users
I'm honestly considering returning the new Apple TV until they fix some of the basic problems.
— wes (@wesisrad) November 2, 2015
There are several new Apple TV problems and Apple TV 4 problems frustrating users who purchased the new device. Some of these issues are due to bugs and others are due to changes in how you can use the Apple TV 3 and the Apple TV 4. Here are a few of the new Apple TV problems we are hearing about.
@gruber Managed to brick my new Apple TV remote during the IR training process, I think – with increasing complexity, increasing problems.
— Ian Hocking (@ian_hocking) November 2, 2015
Day 3 w/ the new apple TV & it continues to have problems with my library (over 1k titles). Hope an update can fix. Wont play or siri search
— James Shapiro (@JamesatNeon) November 1, 2015
Apple Remote App & New Apple TV
One of the biggest new Apple TV problems is that the official Apple remote app for iPhone and iPad does not control the new Apple TV 4.
This is not a deal breaker for everyone, but some users rely on this option to control the Apple TV that is not in the same area as the TV. The lack of this app also makes entering complex passwords and other long lines of text problematic.
It is not clear if Apple plans to develop the Apple Remote app for the new Apple TV.
Tell Apple What Apple TV Problems to Fix
if you are experiencing specific Apple TV problems, or you really want the Apple Remote to control the Apple TV 4, use this form to tell Apple what you want them to fix.
The Apple TV Feedback form allows users to request a feature or enhancement and to report an Apple TV problem directly to Apple. This is a better way of making your voice heard than tweeting or posting a review of the Apple Remote app.
Fix Some New Apple TV Problems On Your Own
It is possible to fix some Apple TV problems on your own, without calling Apple or going to a Genius Bar with your new Apple TV.
Users who have problems with audio, video or power should check this guide from Apple to see if it will fix their problem.
One fairly common Apple TV 4 problem is that the remote will not work, even right out of the box. If this is the case you may need to perform a Factory Restore. if you cannot use the remote to perform a factory restore you will need a USB Type C cable and iTunes. Once you connect the Apple TV 4 to your computer you can use iTunes to factory reset it, and hopefully the remote will start working.
Where to Get Help With New Apple TV Problems
For users who have more obscure new Apple TV problems, or with a specific Apple TV 4 feature or app there are places to go for help.
Another great place to look for help is the MacRumors Apple TV forum, where you will find solutions and discussions about the new Apple TV.
Griffin Survivor Play
The Griffin Survivor Play is a protective sleeve for the Apple TV remote that can save it from potential damage.
The Survivor Play is geared toward Apple TV gamers that will likely use the remote as a game controller, providing maximum grip so that the remote doesn't fall out of your hands, especially when you're playing a game that requires you to fling around the remote to activate the motion sensors inside.
The protective sleeve is made out of silicone and has extra-thick grips on the back to make it easier to hold. It's priced at $19.99 and is available now.