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Samsung Premium Care Warranty: Is It Worth It?

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In this guide we’ll tell you everything you need to know about the Samsung Premium Care warranty for your Galaxy S8, S8+, Galaxy S9, Galaxy Note 9 and more. Then, compare it to carrier insurance and alternatives like Squaretrade. If you’re asking yourself, “Is Samsung Premium Care worth it?” or “should I get smartphone insurance?” the answer is yes.

Read: Galaxy Note 9 Warranty: What to Know

If you’re looking for damage or accident insurance for your Galaxy phone we’ve done the hard work for you. Below we’ll briefly explain the benefits of Premium Care then compare it to the competition.

Every new Galaxy phone comes with one month of Premium Care for free. However, once that ends it automatically cancels unless you agree to pay $11.99 a month for protection. It’s like insurance but has a whole lot more to offer. Originally, your phone has a standard limited 1-year warranty. Samsung Premium Care extends that to 2-years and gives you tons of additional benefits.

Premium Care comes with same-day screen repairs, hand-delivered replacements in some cases, not to mention a low deductible and at home tech support visits. Basically covering any and all situations. In my opinion, Premium Care is totally worth it.

Samsung Premium Care vs Insurance Plans

When it comes to buying smartphone insurance or an extended warranty there are multiple things you’ll want to consider. Some of those include how many replacement devices can you get per year, does the plan cover loss or theft, and remember to pay close attention to the deductible.

Insurance ProviderCostDeductible# of ReplacementsOther Details
Samsung Premium Care$11.99 per month or $288/2 years$99Up to 3 replacements per yearNo coverage for loss or theft
Verizon (Asurion)$11 per month or $264/2 years$199Up to 2 replacements per yearCovers loss or theft
T-Mobile$10 per month or more$275Up to 2 replacements per yearCovers loss or theft
AT&T (Asurion or CNA)$9-11 per month or $216/2 years$225Up to 2 replacements per yearCovers loss or theft
Sprint$17 per month or $408/2 years$250Up to 2 replacements per yearCovers loss or theft, plus 25GB backup service
SquareTrade$129 for 2 years$99Only 1 replacement per yearNo coverage for loss or theft
Geek Squad $11 per month or $264/2 years$150Only 1 replacement per yearCovers loss or theft (and transferable)

As you can see above Samsung’s Premium Care is one of the most affordable. While almost every insurance plan costs nearly the same each month, the deductible can vary substantially. That’s how much you have to spend (out of pocket) to actually get a replacement.

If you shatter the screen on your Galaxy Note 9 and have Premium Care you’ll spend $12 that month to have insurance, and then only $99 to get your phone replaced in less than one day. That’s $111 to get your phone back up and running in just a few hours.

Keep in mind that not every city has same-day repairs. And if they don’t, Samsung will overnight deliver your replacement. So you only have to deal with a cracked screen or no phone for about a day, at the most.

However, that same screen replacement has a $275 deductible at carriers like T-Mobile and around $200 with AT&T or Sprint. Plus, with carriers, you mail your phone away and wait for a replacement, which no one wants to do. Our phones are an invaluable tool we don’t want to go without for 3-4 days, if not longer.

That said, carriers offer replacements for loss or theft. So if you break your phone Samsung’s Premium Care is affordable, but if you lose it, insurance is a better option.

Read: 19 Best Galaxy Note 9 Cases

Additionally, it’s worth mentioning that SquareTrade is a pretty good option too. It’s cheap, has an affordable $99 out of pocket price, although they only allow one replacement per year. If you have a lot of accidents, we recommend Samsung Premium Care.

Premium Care Quick Review

I recently shattered my Galaxy S9+ on a Monday morning while running at the park. It fell out of my pocket at full speed, somehow, and was toast. Sadness. Luckily, I have Samsung Premium Care, and the company quickly took care of the problem and I got a new phone delivered by Tuesday afternoon. Seriously, the turnaround was just one day.

You can use the Samsung+ app on your phone to file a claim, go to premiumcareclaims.com or call 1-866-371-9501 any day of the week to get started. They’re open from 9AM to 9PM EST. Make sure you call before 2PM EST if you want same-day shipping, otherwise it’ll go out next business day.

Samsung quickly took my information, approved the claim, and shipped an identical replacement device within 55 minutes of the accident. It was still usable, surprisingly, so I just used my phone lightly that night until the new one arrived the very next morning. I paid $99, went to sleep, and I was back up and running in no time. The phone literally looks brand new.

You can use Samsung SmartSwitch to instantly transfer everything from the broken phone to a new one. Fast, easy and painless. Plus, Samsung provides a return label and package for you to easily send your damaged phone back to them. Honestly, this was the easiest replacement I’ve ever dealt with, and made me thankful I signed up for Premium Care. I don’t have a single complaint.

Other Details

In closing, keep in mind that most carriers actually offer a few different tier levels for protection. So while you can get a cheaper plan from Sprint, it’s not as useful. Or, you can get insurance from Best Buy’s Geek Squad for only 7.99 a month without loss or theft coverage, or $11 a month with it.

And while you can find great options like Verizon Total Mobile Protection, that’s not an option for everyone. Plus, it’ll no longer be water-resistant, and I worry about those cheap $29 replacement screens being the same quality as a Samsung repair.

Basically, at the end of the day, you’ll just want to pay attention to the little details, the fine print, and know exactly what you want or need.

If you’re not worried about loss or theft, go with Samsung Premium Care or Geek Squad. If you’re looking to get insurance from a carrier Verizon has the best price out of the major four, especially now that they offer $29 screen replacements.

In closing, I have and use Samsung Premium Care. They’ll hand-deliver a replacement phone depending on where you live, backup your damaged phone, and restore everything to the new one. Premium Care saved the day for me twice in 2018, and I’ll gladly continue to pay the $11.99 a month for peace of mind.

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1 Comment

1 Comment

  1. Kman

    07/02/2019 at 4:22 pm

    I just had to make a claim on my s8+ in Canada and it must be a different provider in Canada. What they told me when I bought the phone was the same as you described above. Now that I’ve actually tried to make a claim, the reality is far worse.

    – They don’t ship you the replacement right away, you have to wait 1-2 days for them to ship you a shipping container and you have to send them the broken phone first.
    – Once they get your damaged phone it is 5-7 business days for them to do repair/replacement and send it to you.
    – Apparently same day is only for cracked screens and you have to go to one of their service centres.
    – You have to pay the “service fee” of $140 to get the process started, despite having already paid for the insurance when you bought the phone. I’ve currently spent over $300 on insurance/fees and have no idea when I’ll get my phone back or what shape the replacement will be in.

    Bottom line, if you can’t afford to go without a phone for a few weeks, DON’T waste your money on the Samsung MobileCare in Canada. You’ll need to buy another phone to use while they fix your existing one. Totally useless.

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