10 Common Clash of Clans Problems and Fixes

This guide will go over some common Clash of Clans problems users may face and how to fix them. It’s one of the most popular games on Android and iOS, with good reason. It’s extremely fun and very addicting. However, occasionally users run into problems. Like changing their name, transferring a village or switching to a new device.

We get asked a lot of questions about Clash. From transferring the game from an iPhone to an Android tablet, switching phones, connection problems, lost villages and more. There are countless problems that can easily be fixed, or otherwise solved with the help of Clash of Clans support.

Read: How to Transfer Clash of Clans to a New Phone

Typically users don’t run into actual in-game problems. Instead, most of the questions being asked in forums are about minor things. However, there are still occasional bugs or problems you could face. The first stop for users is the official Clash of Clans support forum. Then continue on for more details and help with some potential Clash of Clans problems.

Clash-of-clans

With millions and millions of players on both Android and iOS, this game has its share of problems. The biggest concern for most comes from a lost village. With that said we’ll start with always backing up your Clash of Clans account or village. This can be done with Game Center, or Google+ on both platforms. Among other ways.

Additionally, in January of 2017 the developers announced they are ending support for any device running iOS 5 or older. This doesn’t apply to most players, but if it does, learn more details here. Update your device or transfer your village before it’s too late.

How to Backup Clash of Clans

First things first, gamers should always tie Clash of Clans to either Game Center on iPhone and iPad, or use Google+ and Google Games on Android. This is a crucial step that ties the game to your Apple ID or Gmail. Perfect in case of loss, theft, damage to a device, or other situations.

Start by opening Clash of Clans and hitting the settings button, which are three gear-shaped icons in a box near the bottom right. This is the main settings menu. In the middle and bottom is the important stuff. From transferring the game to another device, connecting to Facebook, or tying your game to Google or Apple’s Game Center. Click the bottom middle option and connect to Google Play, or the bottom for Game Center. This ensures you’ll always be able to recover your game.

Clash-settings

I’ve connected to Google+ with my gmail account. No matter what Android device I have, I can download Clash of Clans, connect to Google, and it will automatically transfer my entire village in seconds. I have the same village on more than one phone, and two different Android tablets.

Read: Clash of Clans Update Problems Frustrate Gamers

The same goes for Game Center. Simply connect to game center at the bottom of this settings screen, which will instantly connect Clash to that iOS device. With Android users can simply transfer the entire village with Google+, but iOS requires Game Center and using a link code.

The bottom left is where you'll need to click to connect to Game Center
The bottom left is where you’ll need to click to connect to Game Center

This is the first step all users should take, to ensure they’ll never lose a village. If this isn’t done, Supercell might be able to recover a village if you know the email account, name, clan name and other information, but it could take days or weeks to be recovered.

How to Transfer Clash of Clans to a New Phone

Whether it’s on Android or iOS, the process of transferring the game is rather easy. With iOS and Game Center you’ll need a device linking code. However, you’ll need both devices side by side to enter the code, or write it down. It’s crucial that you follow the first step mentioned above, and sign into Game Center or Google+ on your current device first before trying to transfer the game. Better safe than sorry.

Read: How to Fix Clash of Clans Device Not Compatible Error 

With Android, transferring your Clash of Clans village to a new device (phone or tablet) couldn’t be easier thanks to Google Play Games, and Google+. Download Clash of Clans on your new smartphone or tablet, go through the tutorial, then follow the steps from the video below. Simply connect and sign into Google+ inside the game and it transfers the data over.

The process is slightly different with iOS, and users will need to use Game Center and the “link a device” code button shown at the end of the video, or in the screenshot below. Tap this to get started.

clash-link

With iPhone or iPad you’ll need the old device and the new one, which can be a problem if a device is lost or stolen. If so, contact Supercell for further assistance.

On iOS hit settings > Link a device > and tap “this is the OLD DEVICE“. Clash will generate a code for you. Leave this on the screen, write it down, or take a screenshot. Do not lose it. Download Clash of Clans on your new iPhone or iPad, follow the same steps as above, but click “this is the NEW DEVICE” and enter the code. Sign into Game Center, and Clash will transfer to your new iOS device.

It’s worth mentioning that if you download Clash on a new device and buy gems, or progress past Town Hall level 4, you can’t transfer your old game data. Meaning you’ll have to uninstall and reinstall the game, then try the transfer. So don’t play at all, and just follow the steps above to transfer an old village.

If you try to transfer a village but your Gmail is tied to the wrong one, make a new Google account and re-connect it. Head to settings > accounts > add account > Google and make a new Google account. Then open Clash, and sync your current game to a new Google account. Then try again on your new device, and it should load the right village.

Find a Lost Village

If you have lost your Clash of Clans account or village by losing a phone, getting it stolen, broke, uninstalling the game or doing a factory data reset and did not have it backed up, only the support team can help you.

Start the game, hit settings, and press “Help & Support” to get started. Users can also proceed by contacting Clash of Clans support here.

Head to Help & Support, and tap the “Start a conversation” button on the top right. This will connect you with Supercell support, and they can try and track down and find your lost account. Having a unique name makes this easier. The following information will be needed to find a lost village:

  • Name of the lost village
  • Name of the clan the lost village is a part of (to help track it down)
  • Town Hall level of your lost village
  • Last date & time played
  • Player level in village (if available)

Provide all the details you possibly can, do not delete the pre-populated information on the lost village page, and Supercell may be able to find and restore your village. If you lost the village on iOS for any reason and didn’t have it backed up to Game center, the same steps as above will be required.

Depending on the uniqueness of the name, clan name, and available information Supercell support should be able to find and restore your village. If the Clan name is “Clash of Clans” or something generic, where thousands of others used the same, it may be more difficult. Always have a unique player and clan name.

Fix for “Link Error 102”

Sometimes users may run into an odd “link error 102” while trying to play or transfer Clash of Clans using the device link code. In order for the link to work often-times both devices need to be connected to the same internet connection.

Meaning connect both the old and new device to the same WiFi connection at home, or a public WiFi hotspot like at Starbucks. If one device is a smartphone, and you don’t have WiFi, tether the internet connection in and connect your tablet or the other device to the original, so they’re on the same network, and retry the link code.

If this still fails, try another wireless network. Connect both devices to a friends wireless network, a public library, Starbucks, or AT&T WiFi spots around many cities. If this still fails, use the in-game support tab mentioned above and answer all of Supercell’s questions, and a support member may be able to resolve the issue.

How to Change Your Name

Changing your name in Clash of Clans was nearly impossible until an update to the game back in April of 2015. In April Clash of Clans received an update with tons of new features, as well as the option to change your in-game name once. This can only be done for Town Hall level 5 and above.

Read: How to Change Your Name in Clash of Clans

While on the regular home area looking at your base, tap the 3-gears shaped button near the bottom right of the screen. Then tap “Settings” and select the “Change Name” button.

Screenshot_2015-04-30-13-49-36

A box will pop-up instructing the user to change their name, but you will be warned this can only be done once. And one time only. Now that Clash of Clans has this as an option, you can only do it once. So choose wisely.

Change-name

Simply enter the new name you’d like to enjoy during gameplay, and select continue. You’ll be prompted to write it again confirming it’s what you want, then a third confirmation page will make you write CONFIRM in all caps.

This is to ensure this is the name you want to use, and users will once again be reminded this is their one and only name change. If for whatever reason you’d like to change it again, you probably can’t, but emailing support with a valid reason the staff may grant users a second chance. This won’t be as easy, but it is possible.

Gem Purchase Didn’t Come Through

While most in-game purchases for things like gems goes extremely smooth, occasionally Android and iOS users will have problems. Sometimes the Android, Apple, or Supercell servers may respond slowly, return an error, or fail. If this is the case users are recommended to wait a few minutes, check their email to see if it went through.

If the purchase was accepted, wait a few minutes and the purchase should show up. Try closing the game and restarting it. And the gems should arrive.

Gem hacks typically don’t work, and those with a jailbroken iPhone can sometimes cause other issues. If a purchase isn’t received within 24 hours, contact the Google Play Store or iTunes for a refund. Supercell cannot verify a purchase if it doesn’t clear, so users need to request a refund through the app store. Click here for more details. On Android the process is easier, and if you received an email that you bought gems, the same in-game support tab should usually resolve the issue.

Gems Disappeared

Gems don’t just disappear in Clash of Clans. The only way for them to be gone, is if they’re used. Meaning buying a shield, a builders hut, boosting, spending gems on gold, elixir or dark elixir, or speeding up building or troop upgrades.

If gems are used accidentally by friends, family members, or children, too bad. Supercell cannot or will not refund gems that are accidentally used. However, if a purchase or connection problem caused lost gems, try the step mentioned above, or contact support.

Can’t Find A Clan in Search

Searching for a Clan in Clash of Clans can be challenging, simply because there are millions of players. Open the game, and hit the blue “i” button by your name near the top left. Then select “search clans“.

If you can’t find the clan in search it’s because the name wasn’t original, and too many others used the same name. Make sure you know the clan name, badge design and colors. Even the Clan War level can help you find the right one.

How to Play on Android and iPhone

Yes, you can play the same Clash of Clans village on both platforms. Playing Clash of Clans on your iPhone, but also want to play it at home on your Samsung Galaxy Tab or Nexus 7? Here’s how:

To play the same village on two different devices that aren’t both Android or iPhone, uses the same steps as above. Use the link code instructions above and transfer your iPhone Clash of Clans village to a new device, which can be an Android device. Your village will still be accessible on both devices. Again, always sync to Game Center or Google+ to save progress.

Other Clash of Clans Problems

Overall there aren’t too many issues in Clash of Clans. It’s one of the most popular, stable, and best games on Android or iOS. While most of the issues users face have been detailed above, if you have any other issues head to the Clash of Clans support forum.

If the game isn’t loading try rebooting your phone. If updates are failing try closing the game, closing apps like the App Store or Google Play, re-opening, and trying again. Typically these are all connection issues, not related to Clash itself.

Slow load times, searching in matchmaking and other things are often based on connection, base layout, and other variables. If you have any other problems hit the link above and ask someone on the official forums, try the in-game support system, or drop us a comment below.

85 Comments

  1. Salinajhone

    12/04/2015 at 9:26 pm

    15 my best friend’s step-sister makes $62 every hour on the laptop . She has been without work for 6 months but last month her pay check was $14905 just working on the laptop for a few hours.
    you can try here…. See More

    Reply

  2. vinoth

    12/11/2015 at 3:41 am

    Please help me to update clash of clans

    Reply

    • Diyy Hans

      03/13/2016 at 4:27 am

      Brother install the old veraipn of coc it will return back. Email me ill sendyou the file.

      Reply

  3. Oskie 98-01

    12/11/2015 at 1:44 pm

    I cant open my clash of clan latest update but always reloading and close again

    Reply

    • avimann

      03/09/2016 at 9:18 am

      same here dude if u got solution of this prblm then pls tell

      Reply

    • Diyy Hans

      03/13/2016 at 4:28 am

      Brother reply my email [email protected] email me ill send older version of coc it will return back your accounts. Ill send the file.

      Reply

  4. Debbie

    12/11/2015 at 5:39 pm

    Its telling me my device is not compatible

    Reply

    • kerrie

      01/10/2016 at 8:21 pm

      Try installing aptoide app

      Reply

  5. Raghunath

    12/12/2015 at 7:44 am

    I can’t donet any troops in war base, When I click for donet the game was automatically exist.
    Another issue is “Short time Break” this update I don’t like.

    Reply

  6. marvin

    12/12/2015 at 1:23 pm

    Same to Raghunath automatically exist when I donate troops in war preperation

    Reply

  7. Big T

    12/13/2015 at 7:43 am

    Yes I am having same prob. War cc donation button closes out game.

    Reply

  8. mehedi

    12/14/2015 at 6:05 pm

    Not only me but also all of my clan war members can’t donate troops during preparation day.please solve this problem immediately. My clan name is ”
    “BD FIGHTER”

    Reply

  9. Brad

    12/14/2015 at 7:21 pm

    Same problem as above. Not able to donate during war prep,

    Reply

  10. rumon

    12/15/2015 at 1:23 am

    i cant donate troops of my clan members war base….how can i or we solve this problem…..

    Reply

  11. Jill

    12/17/2015 at 5:30 pm

    Cannot donate troops on prep day in clan thecutedoggys! Please fix. Multiple clan members!

    Reply

  12. Danny

    12/19/2015 at 1:36 am

    Same here i cannot donate troops in clan castle during preparation. When i click the donate button it will hang for a while then the application will close automatically. This problem occur after the Dec. 10, 2015 update. Please fix this bug.

    Reply

  13. Horacio

    12/20/2015 at 7:54 pm

    Same thing has above i cant donate in war prep it keeps exiting me out please please fix that

    Reply

    • Terry

      12/21/2015 at 2:22 am

      Found the fix. All you have to do is delete the app and reinstall. Worked for me and my whole clan. Make sure it is linked to your Game Center or google games. If not you will lose your account.

      Reply

  14. Ritesh Raut

    12/21/2015 at 11:08 am

    i cant donate troops of my clan members war base….how can i or we solve this problem…..

    Reply

  15. john

    01/15/2016 at 7:26 pm

    My clash of clans game won’t load just goes to black screen I need help

    Reply

  16. Angel

    01/25/2016 at 1:32 am

    Stop using X mod that is the reason u guys cannot donate troops in war bases

    Reply

  17. death

    01/27/2016 at 5:19 pm

    Had to hard set my tablet got my gmail all back up can even see that it’s still there but now it says my device does not support clash of clans …..I have had it on here sense the first day I bought it so mad

    Reply

  18. mastan

    01/28/2016 at 1:02 am

    I can’tupdate my clash help me pplease

    Reply

  19. jay r

    02/02/2016 at 1:36 pm

    Me to.I can’t update CPC help me plz

    Reply

  20. khan samser

    02/07/2016 at 12:18 am

    Please help me clash of clan connection error problem solve

    Reply

  21. mark.(SYNIC)

    03/06/2016 at 10:21 pm

    My gmail account have two village appear every Tim I’m trying to sing in,
    I’m using old version of CoC now to open my Th8 village, when I’ll try to sign using latest version of CoC my aTH8 villages has disappear…

    Reply

  22. Pushkar srivastav

    03/10/2016 at 10:01 am

    Please join hindu samaj #LU9CJC8Q need some strong townhall 8 and 9 memebERS so please join and help my clan thanks

    Reply

  23. Roy

    03/11/2016 at 3:20 pm

    Hi guys when I try to login in my account it disappear in just a second I try to reinstall my coc but its the same. I’m using tablet Acer A180!……someone can help please ..

    Reply

  24. Ade Ngatsi

    03/12/2016 at 3:54 am

    I cannot login to coc….. (login failed please try later) this occured….
    Please help me solve this problem

    Reply

  25. Diyy Hans

    03/13/2016 at 4:31 am

    Email me brothers ill send old version of coc and it will return your village i did it just now. [email protected]

    Reply

  26. arnav

    03/14/2016 at 9:14 am

    hey my account is showing
    that u have to logged to game centre on this device ?

    Reply

  27. Oun Ali Naqi

    03/19/2016 at 12:43 am

    I was in town hall 7 when I open the game so my game closes and I came back to home

    Reply

  28. APURBO AFRIDI

    03/19/2016 at 3:17 am

    Brother my coc didn’t connected with the Internet connection

    Reply

    • Fahadkhan

      04/27/2016 at 6:29 am

      i cant start clash of clan it sayes connection problam even my data is on i dont understant why did it happen…. Plzz help

      Reply

  29. APURBO AFRIDI

    03/19/2016 at 3:19 am

    Please someone help me

    Reply

  30. limuel veloso

    03/19/2016 at 9:11 am

    login failed,please try again later(1),this is the problem of my games

    Reply

    • Magandaquiambao

      05/18/2016 at 10:14 am

      Yah same hear,how can we fixed it

      Reply

  31. just me

    03/20/2016 at 3:02 am

    Help me I can’t get back my acct I have a new device and my acc was th7 and I just downloaded it when I’m connecting my acct it didn’t work (already have a village?) That one was my problem can anyone can help me in my problem connecting my acc when I’m clicking sign in to already have a villge it just load then nothing happens and google play games don’t appear too help me to fix this

    Reply

  32. Gokuldavid

    03/21/2016 at 6:02 am

    Game update but it is not open properly

    Reply

  33. Mia

    03/27/2016 at 10:53 am

    I am playing clash for a long time now. My town hall is lvl7 waiting to be upgraded. I linked my village to Facebook. Didn’t link to Game Center. Today I logged into Game Center using a different email. After a while. I opened clash and saw a completely new village. The girl welcomed me like I was a newbie. Then I connected the lvl1 base village to my Facebook and it replaced the old base. I started a convo with help support. Waiting for a reply. Hopefully my base will be restored

    Reply

  34. mapram

    04/11/2016 at 7:37 pm

    my village is th9.suddently my village is restarting from the begaing th1 so how can i get back my old village,th9

    Reply

  35. Dragon Jaguar

    04/22/2016 at 7:22 am

    My coc is not opening on my Samsung phn which used to open earlier suddenly it stopped working . I hv WiFi so no problem of net connection

    Reply

  36. Jarjis Tarafdar

    05/10/2016 at 10:07 pm

    I can not found any massage option in new clash of clan update apps.Please help me because recently I have lost my village. Please my elder brother and sisters reply me.My email address is “[email protected]” .Thanks

    Reply

  37. sumit

    05/18/2016 at 2:32 am

    My game is not opening. Town hall 9 . screen iscoming showing loading. Pls help. From yesterday evening i am facing the problem. I uninstall face book. Should i reinstall the game ? It is not conected with Google id. Kindly help.

    Reply

  38. sumit

    05/18/2016 at 2:34 am

    If i uninstall amd reinstall the gam

    Reply

  39. Magandaquiambao

    05/18/2016 at 10:13 am

    My clash of clans does not work,it just only log in failed,how can i fix it?

    Reply

  40. Empire

    05/24/2016 at 1:42 pm

    My clash won’t update. suck in loading screen and can’t even access the game..

    Reply

  41. mubeen rehan

    05/24/2016 at 3:53 pm

    i like clash of clans but new opsion i not send message for
    bluestacks

    Reply

  42. nguyenthethien19062003

    06/20/2016 at 9:11 pm

    When i hit the setting button, the game crashes. Fix pls! Anyone?

    Reply

  43. zakiraisani

    07/09/2016 at 11:47 pm

  44. Joseph

    07/10/2016 at 12:52 am

    I have changed my village but when someone attacks it is the old one. Why?

    Reply

  45. harsh

    07/19/2016 at 9:33 am

    Please any one help me

    Reply

  46. Rs ifte

    08/06/2016 at 10:23 pm

    My game isn’t responding problem…..please help me….

    Reply

  47. Rahul

    09/04/2016 at 10:06 pm

    Please any clan lvl 8 to claim

    Reply

  48. Tan kian hiong

    09/06/2016 at 9:20 pm

    My account clash of clans on block how I want unlock back?

    Reply

  49. Tan kian hiong

    09/06/2016 at 9:22 pm

    Pls help me!

    Reply

  50. spkaranblogprabhakaran

    09/07/2016 at 3:02 am

    my keypad is not working

    Reply

  51. zatin

    10/08/2016 at 11:04 pm

    my keyboard is not working
    and there will be hang while
    playing coc

    plz help me any solution for it

    Reply

  52. zatin

    10/08/2016 at 11:07 pm

    my keyboard is not working and it will get hang while playing coc
    any solution

    Reply

  53. Vaibhav Singh

    01/06/2017 at 6:52 pm

    Sir I have done nothing to my village but my village disappeared I can’t see buildings in my villages and search village please solve my problem

    Reply

  54. tejas

    02/13/2017 at 4:19 am

    dude i cant see my village ………….everything is there but they aint visible what should i do

    Reply

  55. Waseem Riaz

    02/13/2017 at 10:51 pm

    My game was running well but a few days ago it was not loading only a black screen comes and nothing loads after it I have uninstalled and again installed but the same issue . Please help me

    Reply

    • Manish Bansal

      02/27/2017 at 7:45 am

      My game was running well but a few days ago it was not loading only a black screen comes and nothing loads after it I have uninstalled and again installed but the same issue . Please help me

      Reply

  56. Ashraf

    03/02/2017 at 9:16 am

    I can’t entry into coc as it is showing “Loading….” and after sometimes it’s showing “Connection Lost”.
    HOW TO OVERCOME THIS PROBLEM GUY’S HELP ME PLEASE…..

    Reply

  57. a troubled user

    03/03/2017 at 11:05 pm

    I cannot connect to google play it says connected but there shows no achievements

    Reply

    • a troubled user

      03/03/2017 at 11:07 pm

      I cannot connect to google play it says connected but there shows no achievements
      I m a th9

      Reply

  58. Shaikh Haris

    03/07/2017 at 7:40 pm

    I am not able to save the game on my gmail id..when i click the signin botton in the game ,my google play id opens but it doesn’t saves the game ….pls do reply cuz if by mistake also the game is deleted ill not be able to load it back
    My TH:7
    VILLAGE NAME :HARIS SHAIKH

    Reply

  59. kamal

    03/15/2017 at 4:39 am

    Why is my village invisible

    Reply

  60. rishi

    03/18/2017 at 12:11 am

    i have 2000 thphy but now i have 1200

    Reply

  61. Ryan

    03/23/2017 at 10:46 am

    I have a galaxy s7 and none of the super cell games will open. Not even the splash screen, just black when I try to open. I’ve restarted my phone, turned it off and on (several times), and reinstalled the games. No luck.

    Reply

  62. Shayan das

    03/24/2017 at 10:45 am

    I used parallel space to play Coc, my phone was reset after which I cannot load my village again. But my base is visible in the clan. The mail id I used now has a new base assigned to it. Plz help what to do ?

    Reply

  63. Lord Irah

    04/06/2017 at 9:43 am

    my mobile is stolen along with my clash of clans village which was not signed in to google . can I get it back plz help..

    Reply

  64. Gautham das.m

    04/10/2017 at 10:44 am

    I joined a clan and I want to leave that clan its impossible
    The clan page not opening and there is no leave option there only blank
    The clan members also this problem
    I ask some co leader kick out
    But they have also this problem
    The clan page not opening there only blank……what will do ??????

    Reply

    • Gautham das.m

      04/10/2017 at 10:46 am

      Please help me

      Reply

    • Lord Irah

      04/18/2017 at 6:47 am

      Gautham das.m u should ask supercell for this problem in “help and support” they will surely help u.

      Reply

  65. shovan

    05/22/2017 at 8:54 am

    My game is not loading , it’s stuck on the main opening page where the clash of clans icon is. Any fix for this? I also posted a commented on Google play review but so far no help or reply from clash of clans developer team. Help me please..

    Reply

  66. shovan

    05/22/2017 at 8:56 am

    My game is not loading, it’s stun on the main page where there clash of clans logo is held. Any help is appreciated . It’s been like this for 3 days I’m worried because my Internet has no issue or anything. .

    Reply

  67. Shahid baig

    05/23/2017 at 12:37 am

    The new version of coc i.e boat version is not at all loading on my smartphone and even i dint even attacked in the new land of the newest update so please reply me the solution

    Reply

  68. Joseph

    06/13/2017 at 9:03 am

    Amusing concerning Clash Royale is that they launched new cards neardly every
    month, they need to focus instead on balancing thhe OP
    cards such aas Hog rider or what they called solo piig push Lol,
    luckily the Royale Giant was currently nerfed I thknk and also it caan be
    quickly killed unlike before where it could shot your tower 3 to 5 times easily.
    With the current changes now you have moe reaction time to defen your
    tower against this gigantic capturing cannon.

    Reply

  69. Niel

    06/27/2017 at 11:12 am

    Hello, cant play clash of
    Clans anymore. My gamecenter account connect to every game but not to clash of clans. Help me pls

    Reply

  70. Usk

    11/05/2017 at 6:43 am

    My mobile connected in 3 account Th9 village account loading but not connected please help

    Reply

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