Android
Common Clash Royale Problems & How to Fix Them
Did You Get Ripped Off? | |||||||||
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A problem we keep seeing over and over again is regarding Clash Royale special offers. Users are spending $9.99 or even more to buy things, but getting nothing. This is a known glitch, and can't really be fixed by Supercell. Between banks, app stores and the in-game purchasing, sometimes things get lost. The developers track everything and know when we don't get what we paid for, just remember that. Typically gamers can expect to see a refund within 24-48 hours, or often within 1-2 hours. Then, just try to buy the special offer again. This was an issue with recent troop packs, like the Battle Ram, and it has since been fixed. Just know that if you buy a special offer and it doesn't come through, wait for a refund (which will be coming) and then try again. Supercell sees the problem and fixes it automatically. Or, players can contact Supercell using the in-game contact us form with additional information and refunds. Take screenshots for things like Star Levels or Legend trophies too. | |||||||||
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YK
10/13/2017 at 12:26 pm
When I move to the torunaments tab, the game stops ten exits. The challenge was stopped at three losses, and I have been unable to do touchdown.
xander cage
03/20/2018 at 2:17 pm
On both iOS AND Android the game likes to just minimize at random during a match, especially 2v2 matches, and the longer the game and device have been running the more likely it happens. Usually every 2 games, sometimes on the very first (had it crash after a factory reset with literally nothing else running except system processes, over a gig free of memory and half a gig free of GPU according to the on screen stats I tested it with). It doesn’t crash entirely because it’s still there in the open application screen, and I can tap it again to load back into a match if I’m quick enough. My android is just a year old tablet, my phone is an older iphone, both have no problems loading or launching the game, it’s crashing in the middle of matches (with in addition to lag is kind of a big problem with a PVP ONLY GAME).
My assumption would be a platform independent memory leak within their application itself, and when encountering more objects on the screen causes it to happen that much sooner (hence 2v2 being more of a problem than 1v1). But of course as a money grabbing company they don’t even have a customer support number or email available anywhere, and they ignore you on social media, so it’s doubtful they’ll ever fix anything unless it causes them to lose money.
epsolon
04/04/2018 at 5:53 am
when i opened news royale tab i cant exit back to game. HELP!
Jack
11/25/2018 at 7:38 am
I dont see Link Device Help Sorry im late though
Young King
12/15/2018 at 9:46 pm
Whenever I try to enter the help center in settings the game crashes. This is extremely inconvenient because I have lost an account and I cannot retrieve it since this keeps happening.
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04/25/2019 at 4:01 am
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Anonymous
05/07/2019 at 6:55 am
Your wifi drop solution is not feasible. If I follow your solution it would take a long time to restart the game and I would already lose to my opponent.
Leen
05/18/2019 at 2:38 am
After the last update, there’s a huge amount of game freezes, Every one out of two/three! It’s not my WiFi, wasn’t the case before the update
Ben
05/21/2019 at 7:34 pm
Wifi / 4G connection issues has certainly increased since the last update.. My home network and/or phone provider is not the issue..
Aadil
05/27/2019 at 10:35 pm
I have to say I’m extremely disappointed with supercell on this app. I have a string of emails going back and forth (I somehow found their customer service email after much digging), where they basically shift blame, saying it’s my wifi, it’s my device, or the newest update fixed it (which, as pointed out by many, didn’t seem to solve the problem). For a company that advertises heavily and pushes their games, you would think their customer support system would be better