Android
Common Clash Royale Problems & How to Fix Them
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Transfer Clash Royale to a New Device | |||||||||
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Another huge problem we see complaints about all the time are missing accounts, or someone trying to transfer it to another tablet or phone. If you just bought a new smartphone, transferring Clash Royale to it is extremely easy. Especially on Android. Simply hit the gear-shaped settings button near the top right of the Clash Royale main middle tab. In here you'll see options to link device (both new and old devices) sign-in with Facebook, or sync account using Google Games. I use both Facebook and Google, but you can create a Supercell ID too. If you lost your Clash Royale account, or it was hacked, contact Supercell inside the game. They'll want your in-game name, the Clan name if available, and hopefully a rough idea of how many trophies you had. They can find and restore a game in certain situations. If you're experiencing any other problems let us know in the comment section below. Look out for future updates, and try our tips in this slideshow to fix your game and get back to fighting. We'll update this list with more information as bugs get found and fixed throughout 2020. | |||||||||
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YK
10/13/2017 at 12:26 pm
When I move to the torunaments tab, the game stops ten exits. The challenge was stopped at three losses, and I have been unable to do touchdown.
xander cage
03/20/2018 at 2:17 pm
On both iOS AND Android the game likes to just minimize at random during a match, especially 2v2 matches, and the longer the game and device have been running the more likely it happens. Usually every 2 games, sometimes on the very first (had it crash after a factory reset with literally nothing else running except system processes, over a gig free of memory and half a gig free of GPU according to the on screen stats I tested it with). It doesn’t crash entirely because it’s still there in the open application screen, and I can tap it again to load back into a match if I’m quick enough. My android is just a year old tablet, my phone is an older iphone, both have no problems loading or launching the game, it’s crashing in the middle of matches (with in addition to lag is kind of a big problem with a PVP ONLY GAME).
My assumption would be a platform independent memory leak within their application itself, and when encountering more objects on the screen causes it to happen that much sooner (hence 2v2 being more of a problem than 1v1). But of course as a money grabbing company they don’t even have a customer support number or email available anywhere, and they ignore you on social media, so it’s doubtful they’ll ever fix anything unless it causes them to lose money.
epsolon
04/04/2018 at 5:53 am
when i opened news royale tab i cant exit back to game. HELP!
Jack
11/25/2018 at 7:38 am
I dont see Link Device Help Sorry im late though
Young King
12/15/2018 at 9:46 pm
Whenever I try to enter the help center in settings the game crashes. This is extremely inconvenient because I have lost an account and I cannot retrieve it since this keeps happening.
fixed matches
04/25/2019 at 4:01 am
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Anonymous
05/07/2019 at 6:55 am
Your wifi drop solution is not feasible. If I follow your solution it would take a long time to restart the game and I would already lose to my opponent.
Leen
05/18/2019 at 2:38 am
After the last update, there’s a huge amount of game freezes, Every one out of two/three! It’s not my WiFi, wasn’t the case before the update
Ben
05/21/2019 at 7:34 pm
Wifi / 4G connection issues has certainly increased since the last update.. My home network and/or phone provider is not the issue..
Aadil
05/27/2019 at 10:35 pm
I have to say I’m extremely disappointed with supercell on this app. I have a string of emails going back and forth (I somehow found their customer service email after much digging), where they basically shift blame, saying it’s my wifi, it’s my device, or the newest update fixed it (which, as pointed out by many, didn’t seem to solve the problem). For a company that advertises heavily and pushes their games, you would think their customer support system would be better