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Common Madden 16 Problems & How to Fix Them



The Madden 16 release date is finally here and our Madden 16 review found the game is one of the best from EA in a long time, but there are a number of issues frustrating users who want to play Madden 16 on Xbox One, Xbox 360, PS3 and PS4.

Here is a look at common Madden 16 problems and when possible the fixes for these Madden 16 problems. Most of the issues and bugs with Madden 16 will clear up as servers adjust to the added strain of Madden 16 players, but you can fix some of these on your own.

For gameplay bugs, you will need to wait for EA to offer up a  Madden 16 update. There is no word from EA on a Madden 16 patch release date, so any of these Madden 16 problems that we cannot fix on our own are things we will need to live with for some time.

How to fix common Madden 16 problems.

How to fix common Madden 16 problems.

Madden 16 is a major upgrade for the series with new player controls at QB, Receiver and on defense. Some users are not happy about the power of the aggressive catch option, but this is not a problem like missing MUT packs, connection issues and camera problems.

With any new game release we see a vocal group of users bring attention to the problems, bugs and issues that are present and Madden 16 is no different.

Here are the common Madden 16 problems and fixes that you need to know about.

How to Fix Madden 16 Installation Problems

One of the most common Madden 16 problems is installing the game. We saw problems pre-loading the game and we continue to see users complain about slow downloads and stuck Madden 16 install progress.

If you are experiencing slow Madden 16 downloads you should connect your console to your router with a network cable, even if it is strung through your house or apartment for the download. This will help speed things up. You can also check to see if all downloads are slow, and if that is the case restarting your router may help.

For users who cannot install Madden 16 the best thing to try is to restart the console. If you are downloading digitally this should allow you to reboot and then resume the installation. Alternately you may need to delete the install from My Apps & Games and try downloading again. Use this guide for more details.

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If you are installing from the Madden 16 disc and installation is stuck at or near 0% you will need to take the console offline, cancel the download and then restart your Xbox One and install again. This often happens when the game is downloading an update. Here’s a more detailed walkthrough to fix this Madden 16 problem.

How to Fix Madden 16 MUT Code Problems

We are hearing from users who cannot redeem their MUT pack codes for Madden 16. This includes the Madden 16 Playmaker pack that is available immediately and the Madden 16 pre-order bonus codes. On Reddit users report problems redeeming Madden Ultimate Team codes and the Playmaker pack.

The Madden 16 MUT Playmaker codes should deliver a pack immediately. Even though the Madden 16 pre-order MUT Pro Packs don’t arrive until a week after the Madden 16 release date users should be able to redeem the code immediately.

Last year there were missing MUT Pro Packs, but it’s doesn’t seem like this is the same issue. You should contact EA Support if you cannot redeem the code. You can attempt to reach out to the retailer who sold you the game, but that may not provide much resolution.

Fix Madden 16 Online Problems

Some of the most common Madden 16 problems are related to online play. If you cannot play Madden 16 online the first step is to restart your console.

Many times Madden 16 will tell you that you need to connect to Sony or MS servers and EA servers while you are already connected. This issue is often fixed by turning your Xbox or PlayStation off then back on.

If you are experiencing Madden 16 party problems, you may need to check your router to change your NAT type.

Madden 16 Connected Franchise Problems

Players who choose to use the Madden 16 Connected Franchise Mode with cloud save report that there are disconnect issues that cause lost progress. On Reddit one thread suggests using the offline option, even though using the cloud can deliver faster advancement.

Three other Madden 16 Connected Franchise Mode problems are convincing some users to wait for a patch from EA before playing.

  • Player Ratings Issues
  • Regression Problems
  • Re-Sign Bug

The Madden 16 Re-sign bug allows players to re-sign any player for basically nothing. This is an issue that EA will need to fix, so we don’t have a solution yet.

Other Madden 16 Problems

We are seeing some other random Madden 16 problems like getting stuck in replay mode and Madden 16 camera problems.

You may be able to fix the camera problems by making sure your console screen size is correct in settings on your console or to look to make sure overscan is turned off on your TV.

Madden 16 vs Madden 15: 10 Key Differences

Madden 16 Catch Upgrades

Madden 16 Catch Upgrades

In Madden 15 catching the ball is a one choice option that either happens or doesn't -- and if you are lucky when you catch it you can still pick up some yards. The receiver doesn't play very differently from one situation to another. 

In Madden 16 you can choose to catch the ball with an Aggressive Catch, a Run After Catch or a Possession Catch. This allows you to pick the right catch for the situation. 

If it's a long bomb where you need to go high, you can control the receiver and go up to grab that ball for a spectacular to watch catch. Unfortunately if you are near the sideline you might end up out-of-bounds and the odds are good you won't pick up any more yards if you use this in the middle of the field. 

The RAC option positions the receiver to add to the yards by catching with a focus on picking up more yards. This is perfect when throwing to a receiver that needs to pick up three or more yards after the catch to get the first down. 

Other times you just need to make a catch so that you can get the first down or keep the clock running. The Possession catch option delivers a catch that you are more likely to hold on to, but you might not get any added yards and if there is a lot of pressure you may miss out.

You can control all of these after the throw and it actually works really well.  



  1. mcassady47

    08/26/2015 at 3:02 pm

    Read option is broken now, can’t keep unless you release right at snap, no time to read.

    • Chris

      09/01/2015 at 8:35 pm

      I’m having the same issue… Is anyone else having this problem or have a solution?

  2. Ricky venegas

    08/28/2015 at 4:27 am

    I’m having problems when I play rank or unranked games only. When I’m in a game and I pick a play my team goes to rhe bottom of the screen and Disappears from the game. And when the ghost QB hikes the ball it just stays there and the defenders r all around like bee’s.. plz help what can I do?

  3. Andrew J.

    08/30/2015 at 1:59 am

    It’s saying I need a PlayStation Plus membership to play Franchise Mode…I have been out of the video game market for a few years, but can that possibly be correct?

    • S. Robert

      09/07/2015 at 4:59 am

      Do we really have to spend 50 bucks to play franchise mode after already dropping 60 bucks on the game. Not cool

    • Panda03Bear

      09/29/2015 at 3:06 pm

      So is this true? I just got it and really don’t want to spend another $50 cuz my PS+ account expired.

  4. mason

    08/30/2015 at 6:42 am

    it says that this is my 3rd time logging in on xbox one and its frozen on loading roster offical but the back round is still going

    • Skookoo

      09/07/2015 at 6:11 pm


    • Garrett Bowe

      09/14/2015 at 9:54 pm

      This is also happening to me

      • Kameron

        11/15/2015 at 1:53 pm

        Me too did anyone find a solution to this

    • Wyatt

      12/30/2015 at 8:04 pm

      Same problem

    • Alex

      02/13/2016 at 8:23 am

      Same problem here!

  5. Tj ziolko

    08/30/2015 at 9:38 am

    I can’t erase my current franchise and start over… Wtf. They keep screwing this franchise up, when will it stop

  6. Tzs

    08/30/2015 at 11:35 am

    need to stop newer versions of this game. It gets more complex an difficult to play. Need to simplify the process of gaming, quit trying to fix what was not broke in the 1st place

  7. Shawn

    08/31/2015 at 3:35 pm

    I cannot access my “continue franchise” because it says “our servers cannot process request at this time”….ridiculous!!!

    • Terrell

      11/12/2015 at 4:32 am

      Is there a way to fix that

  8. Roma

    09/01/2015 at 7:52 am

    My madden is just stuck on the loading screen and it says loading roster official but it’s been like this for hours.

  9. Steve

    09/01/2015 at 8:24 pm

    Same roster issue that you guys already know about it’s not loading past the Roster load screen. Let’s try and fix it!!

  10. corey

    09/02/2015 at 1:18 am

    How do I continue my franchise year two as the same team I have played this game for years super confused I can’t sign free agents and its like I’m not my team anymore?

  11. trevor

    09/03/2015 at 10:35 am

    I cant get pass the loading it loads all day and dosnt work :


  12. Michael crumble

    09/04/2015 at 4:40 am

    Goes to main screen after franchise mode game 5 and I can’t load franchise again because of sticking after first load

  13. Lars

    09/04/2015 at 7:58 am

    My game has locked up and it just shows a spinning football. I cannot play the game any more due to this. Anyone else have this problem? How do I fix it?

  14. Wesley

    09/07/2015 at 6:35 am

    It says there has to be a newer version of the game to continue my offline franchise and it won’t let me on it and I don’t know how to fix it

  15. Calen

    09/09/2015 at 2:48 pm

    I love it when the game randomly deletes all my stuff. I was 9-0 in franchise and all of sudden I have to start over? Like. What the heck?

  16. [email protected]

    09/11/2015 at 3:19 pm

    after finishing a franchise game just get stuck on the nfl logo after exiting the game

    • Sallbool

      12/30/2015 at 1:27 am

      well, do you find any solution yet?? I installed the game on Tuesday and played 2 franchise Game… after both games i needed to restart the game, because it get stuck on logo ;((((

      • charlie

        01/29/2016 at 7:52 am

        i have this problem as well, has anyone told you how to fix it? its very frustrating. please let me know if so, thanks

  17. MadCapPlayer

    09/11/2015 at 6:58 pm

    I can’t load the game it say loading roster official PLEASE HELP

  18. Josh

    09/11/2015 at 6:59 pm

    Same thing I’d happening to me

  19. Caleb

    09/13/2015 at 7:14 pm

    The first time for my franchise I was 9-0 and it wouldn’t load my franchise. It would load everything else and I could play other stuff. Except for franchise. So I started over and I was 7-0 and it did the same thing again. I cannot load my franchise. Worst madden ever

  20. Michael De Leon

    09/14/2015 at 5:42 pm

    I can’t see my friends record when I go to compare stats. I gave to scroll down to the teams.

  21. Garrett Bowe

    09/14/2015 at 9:59 pm

    Loading Roster-Official. Please don’t turn off your system.

    That’s what I’m stuck on…I’ve uninstalled, turned off, unplugged, and took out the disc. All of them didn’t do anything. I was playing earlier this morning but have had this issue for 5 hours. Please fix! It’s been a while since I last played a madden game (2011).

  22. ry

    09/14/2015 at 10:53 pm

    Every time you do a draft and score a touchdown in says disc sync error wth madden

  23. Jay

    09/15/2015 at 1:29 pm

    Madden sucks donkey a$$

  24. Alex

    09/18/2015 at 7:03 pm

    Can not continue franchise mode offline. Stuck on spinning foot ball. I play a diffrent game for awhile and come back to it and works but often it gets stuck. And some times does not save my game data.

  25. Chris Masecali

    09/19/2015 at 6:10 am

    I have the same spinning football locked up screen, and also lost 2 seasons 3-4 games in. How is this getting worst every year?

  26. T

    09/20/2015 at 8:40 pm

    Same spinning football issue when I try to open franchise is it the game or xbox1? Only 3 games into franchise.

  27. alex

    09/21/2015 at 6:43 pm

    yeah im stuck on loading roster official, help out

  28. nacho

    10/05/2015 at 9:32 am

    On connected franchise it says my player is out for 0 weeks for an injury but he is not back yet even after going threw many more weeks.

  29. Joe3king

    10/11/2015 at 8:11 pm

    Madden was my favorite game of all time but after Madden 16 and all the franchise freezing I am starting to hate the Madden franchise please fix the game already EA

  30. bdub

    10/16/2015 at 2:51 pm

    why wont my ea acount load everytime i try to log into it it stays on saying im connecting to the ea serves on my madden 16 xbox 360 it gets annoting i can nver play nline because i cant sign in

  31. Dominick

    10/18/2015 at 7:14 am

    I need some help! I have madden16 for the xbox one and it is now stuck on the opening menu. Saying it’s loading roster and plz do not turn off. I’ve tried everything. I’ve reset my system and my internet and still.

  32. Kevin Muhammad

    10/23/2015 at 12:34 pm

    My console claims to save my connected offline franchise after I’ve watched onscreen as it goes through the motions of saving my file; but when I’m ready to resume playing after shutting my system down, I can’t find my most recent saved file, and for example, I’m back to playing week 2 of preseason. So I simulated up to week 1 of regular season. After defeating my opponent, I advanced to week 2, defeated them, and saved… only to come back another day to have to play week 2 again.

  33. cowboys

    10/24/2015 at 9:06 am

    i dont know why i cant do a coin toss anyone know why

  34. Kool

    11/03/2015 at 4:44 pm

    For me, I get stuck on loading screen before the game I’ll wait for hours and it will still be there. I decided to delete my madden profile and start all the way over. But it does the same thing so I can’t even get into the home menu.

    • Caleb

      11/04/2015 at 2:56 pm

      Same with me it’s so frustrating

  35. Caleb

    11/04/2015 at 2:54 pm

    Is anyone having this problem when it’s loading to start a online game such as head to head it says it loading but it glitches and just stops

  36. Chris

    11/07/2015 at 1:59 pm

    Anyone having problems after finishing playing a game, and when it try to load back to the main menu it freezes??

  37. Don

    11/11/2015 at 7:41 pm

    In order for it not to freeze what you need to do is to not touch any buttons. Let the game pop up with the Exit Game option and then press exit game. In other words, do not skip the end commentary.

  38. Navraj

    11/19/2015 at 6:59 pm

    After it says press any button to continue, it keeps loading and says loading roster

  39. Hugo

    11/30/2015 at 8:30 pm

    Same problem here

  40. sam

    12/04/2015 at 7:32 am

    I can be in the middle of a game on MUT winning and boom it just freezes up what’s up with that????? I know I can’t be the only one having this problem

  41. Aramis

    12/21/2015 at 10:44 am

    Every time i start to play madden it keeps starting me from the beginning as if I got the game the first day, for example I have to pick my new favorite team Every time I play madden and do super bowl 50 all over again , can someone please help me ?

    • TJ

      01/01/2016 at 9:17 am

      I’m having the same problem if someone knows how to fix it please help. It’s turning me against this game.

      • Kevin Muhammad

        01/01/2016 at 10:56 am

        When I save my progress, I also save my proflie before I turn the system off; so far this has solved my problem.

    • TJ

      01/02/2016 at 8:24 am

      I tried saving my profile but it wouldn’t let me. Do you play with the cloud or offline in franchises?

      • Kevin Muhammad

        01/02/2016 at 9:25 am

        So far I have only played offline franchise.

  42. Jonathan Vanwilderingburglet

    12/25/2015 at 10:57 am

    I cant play a full game without losing the ea servers!?!?! Wtf, i play gears of war online no problem!! The ea servers are hot stinky garbage!

  43. Travis Akin

    12/25/2015 at 11:26 pm

    When i try to create a ea account it always says please wait and nothing will ever happen. HELP?

  44. michelle

    12/26/2015 at 11:28 am

    My boys just got an xbox 360 for Christmas. Madden 16 will not allow them to load the ultimate team completely. Keeps saying something about gamertag is not set up properly or something to the effect. Can anyone help me please!!!!

  45. Fred oliver

    12/27/2015 at 3:59 pm

    Ive been zapped on my mut season my record is staying 1-2 and im actually 5-4 and should be heading to the playoffs, how do i fix this glitch? My xboxone tag is frizzle420 thanks

  46. Brodie

    12/29/2015 at 11:41 am

    It won’t let me put in backup QB in mut it just shows the loading thing

  47. Brodie

    12/30/2015 at 6:34 am

    Now it won’t let me play a solo challenge with my team it just says depth chart is invalid need help

  48. Antwane Tate

    12/31/2015 at 6:37 am

    Madden 16 is getting on my f**king nerves I cant play two player online and offline wtf we spend all this money on this game and all these issues this is bs and most of us buy the game when it comes out every year and problem after problem madden get your s**t right today

  49. David Farrow

    01/08/2016 at 9:39 pm

    Sometimes when I go to online franchise I can’t pick a play and I get kicked for delay of games

  50. Eric

    02/03/2016 at 2:43 am

    I’m connected to wifi strong connection and it goes to Ultimate team and let’s me buy stuff but when I go to play online it gets to the last picture and stops loading and freezes it’s not the game j just got it any help ? It’s on PS4

  51. Dylan

    02/06/2016 at 9:18 am

    Everytime i go to play madden it makes me redo the openin sequence again and except the policy terms again over and over but all my data for ultimate team is still there wat do i do??!!??!!

  52. Ben

    02/08/2016 at 4:17 pm

    I try to launch the game from the Xbox one dashboard and it displays the game picture and then black screen then back to dashboard. It’s the digital super bowl 50 edition.

    • Noah

      02/20/2016 at 10:02 am

      Ben, reinstall game worked for me

  53. sam

    03/14/2016 at 6:01 pm

    How do you get player lock to work on ps3

  54. Keith

    03/21/2016 at 3:54 pm

    When I play online my record does not show in the lobby. Does anyone have this same issue?

  55. Mike

    03/27/2016 at 7:25 am

    Trying to create a RB in CFM but I freezes after I select my team. Same on Madden 15.

  56. James

    09/25/2016 at 1:53 pm

    Mine is stuck at the copying game data screen…it hits 100% and gets stuck

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