If you tried watching the Game of Thrones Season 7 premiere via HBO Now you might’ve run into some difficulties. HBO’s site crashed under the load and we heard from many people dealing with buffering issues, app crashes, and various other bugs and problems.
We expect similar problems to occur during HBO’s highly anticipated Westworld Season 2 premiere on April 22nd.
HBO Now problems aren’t just limited to Game of Thrones and Westworld. They can happen when you’re trying to watch another series, a documentary, or a movie. They’re extremely annoying but in most cases they’re extremely easy to fix.
In this guide we’ll help you figure out if HBO Now is down. We’ll also help you solve networking issues, sign-in problems, and problems with the HBO Now app for iPhone, Android, Xbox One, and other platforms.
Is HBO Now Down?
The Game of Thrones Season 7 premiere temporarily brought down HBO’s website and we could see similar problems occur when Westworld season two debuts over the weekend.
If the HBO Now website starts crashing you’ll want to check and see if the service is down. To do that, you can use DownDetector to see where people are currently having trouble using HBO.
If you notice a large number of complaints, it’s probably a system-wide problem. At that point, it might be worth it to get up and find something else to do while the company works to resolve the issues.
We also recommend checking in with HBO’s HBO Now support account on Twitter to see if there is an outage or if it’s a problem on your end.
If there isn’t a major outage happening you might want to reset your Wi-Fi connection or try steaming via a cellular connection/mobile hotspot to see if that resolves the issue.
How to Fix HBO Now Streaming Problems
Streaming issues (slow speeds, inability to stream a show, bad quality, etc) are some of the most common HBO Now problems and there are a few remedies to try if video playback isn’t working on the HBO Now website or in the HBO Now app for iOS, Android, Xbox One, or others.
If you’re having trouble streaming content on HBO Now’s website, you’ll want to sign out of your HBO Now account. Once you’ve got that done, clear your browser’s cache. You’ll find that in your browser’s Preferences/Settings.
Once you’ve cleared the cache, try signing in again to see if that’s resolved your streaming problems.
If you’re still unable to stream properly we recommend restarting your router because there’s a good chance the problems are related to your home connection. Unplug your router for a minute and then plug it back in. If you’re using a mesh Wi-Fi setup like eero, make sure you unplug that too.
At this point we highly recommend running a Speedtest to make sure your speeds are good enough to handle steaming HD/SD content. Steaming content from HBO Now requires a minimum download speed of 3 Mbps.
If this doesn’t work, close all of your applications and shut down your computer. Unplug the router for another minute, plug it back in, and fire up your computer again.
If you’re noticing stuttering, make sure your Adobe Flash Player is up-to-date. If it’s up-to-date, and you’re still noticing stuttering issues, try clearing your Flash cache.
- Right-click on the video you’re watching and select “Global Settings”.
- Under Settings Manager, go to “Website Storage Settings” panel.
- From there, select “Delete all sites” and hit confirm.
- Close and reopen your browser and try again.
If you’re having trouble streaming via the HBO Now application, here are a few things to try.
In most cases, it’s probably your connection. Again, you need a minimum download speed of 3 Mbps to steam via the HBO Now app. The app will adjust the quality of the content your watching based on your connection speed. So if it’s slow, you might see a lower quality or, in some cases, nothing at all.
The first step is to check your connection by running a Speedtest. If you notice something out of the ordinary (or even if you don’t) try restarting your router. If you’re streaming via a cellular connection you’ll want to move to a better service area if you can.
If that doesn’t help, try restarting the app and/or the device you’re streaming from. You might also try using a wired connection if one is available.
Running an ethernet cable to your Xbox One or PlayStation directly from the router could help improve your network speeds.
How to Fix HBO Now Sign In Problems
If you’re having trouble remembering which email address you use to sign into HBO Now, HBO recommends you send the following information to [email protected]:
- A brief description of the issue (i.e. don’t know my email)
- Your first and last name
- Your ZIP code
- A copy of your subscription purchase receipt (to find this you can search your inbox for an email from your subscription provider. For example, Apple iTunes or Google Play.)
If you’re unable to sign in on your computer, try signing in on your phone to make sure it’s unrelated to your account/subscription. If the sign in problems are limited to your computer, here’s what you can try:
First, try and login with another browser. So, if you use Chrome on your Mac, try Safari.
If that doesn’t work, try clearing your browser’s cookies. Once you do that, restart your browser and try signing into HBO Now again. If that doesn’t help, clear your browser’s cache.
How to Fix HBO Now App Problems
If you’re having issues with the HBO Now app on an iPhone, iPad, Android phone or tablet, Xbox One, or PlayStation, here’s how to fix most problems.
First, make sure your HBO Now is up-to-date. HBO is constantly refining the app with bug fixes for lingering problems and there’s a good chance the latest version will resolve your issue.
We also recommend installing the latest software update for your device. In the case of the iPhone, that means updating to the latest version of iOS. If you own an Android device, the latest version of Nougat.
If you’d prefer not to update, or if the issue is affecting you on the latest version, close the app and reopen it. This has worked for us many times in the past. If this fails, restart your phone, tablet or console.
If this doesn’t work, try re-installing the application, Delete it from your phone, tablet or console and download it from the appropriate store.
How to Fix HBO Now No Video Problems
If you’re trying to watch a show and you get sound but no video, there’s a good chance the issue is related to your Wi-Fi or cellular data speeds. If your speeds are extremely slow you might not see anything on the screen.
First, check your connection to make sure it’s fast and stable enough to handle HBO Now content. If your connection checks out, here are a few other things to try.
If you’re not seeing an video on your computer, try closing all of your applications and restarting. If you aren’t seeing any picture on the screen on your phone, tablet or console, restart the app and/or your device.
You also might check if your Adobe Flash Player is up-to-date. If it’s up-to-date and you still can’t see video, you might need to reset the license files for protected content in Flash.
To get this done head to Adobe Flash Protected Content Playback Settings panel and select “Reset License Files”. If that doesn’t help, HBO recommends you:
- Ensure third-party cookies are enabled.
- Turn off ad-blocking software.
- Stop using private browsing or incognito mode.
- Disable your browser plug-ins and add-ins.
How to Fix HBO Now Sound Problems
If you’re getting video but no sound when watching HBO Now content, you’ll first want to make sure your device’s volume isn’t muted.
If the volume toggle is up and your speaker are playing nice with other apps and services, try restarting the app. If you’re watching on your computer, sign out and close your browser. Sign in again.
If that doesn’t work, make sure your device has been updated to the latest software. If an Xbox system update is available or a new iOS update is ready to download, try installing those to see if that helps.
If you’re on a PC, you should also make sure you’re running the latest audio drivers.
How to Fix HBO Now HDCP Error
In the rare event you see an HDCP (High-bandwidth Digital Content Protection) error popup when using HBO Now, try this.
If you’ve been able to stream HBO Now without any problems and you’re just now seeing an HDCP error, you should be able to fix the problem in a few seconds.
First, check to make sure all of your cables are hooked up properly. If you’re on a PC, make sure your video drivers are currently up-to-date. If you’re running an AMD graphics card, head here. If you’re using an NVIDIA graphics card, go here.
If you’re trying to stream on a device, close and reopen the HBO Now application.
If you’re watching content on a PC, close your browser. Reopen the browser, avoid using incognito mode, and try signing into HBO Now.
How to Reset Your HBO Now Password
If you need to reset your HBO Now password you can request to create a new one. Once the request is made an email to reset your password should appear in your email a few minutes later. If it doesn’t, here’s what you need to do.
If you don’t get the email, you’ll want to search your spam or junk mail folder for email from [email protected]
If you still don’t see a Reset Password email in your inbox, there’s a chance your HBO NOW account might not have an email address associated with it. If that’s the case you’ll need to add an email and password to your account. Here’s how to do that:
Open up the HBO NOW app on the device where you originally subscribed to the service. Depending on your device, here are the next steps to take:
If you subscribed on a TV: Complete the Restore your app store purchase steps.
If you subscribed on a Phone or tablet:
- Try to play an HBO NOW show or movie on your device.
- At the bottom of the screen, tap on Sign In.
- Select Sign In with Another Account.
- Choose your provider.
- Sign in to your app store account.
- If your HBO NOW account doesn’t have an email or password, you’ll need to finish creating your account.
Install iOS 10.3.3 If You Want Better Security
If you value your security, you'll want to seriously consider downloading the iOS 10.3.3 update on your iPhone, iPad, or iPod touch.
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If you passed on iOS 10.3.2, iOS 10.3.3 will deliver 23 additional security patches for potentially dangerous issues.
If you skipped iOS 10.3.1, your iOS 10.3.3 update will bring its lone security patch. If you skipped iOS 10.3, iOS 10.3.3 will bring its monster list of patches to your device.
The iOS 10.3 update delivered over 60 known patches for potential exploits. That's substantial, even for a milestone upgrade.
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