NBA 2K21 Problems & Fixes
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NBA 2K21 Problems & Fixes

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The NBA 2K21 release date is finally here and we expect Xbox One, PS4, PC, and Nintendo Switch owners to run into a variety of problems at launch.

NBA 2K21 lands for current-generation consoles and Windows PC tonight. The game is also headed to Microsoft’s Xbox Series X and Sony’s PS5 though we don’t have an official release date for those consoles just yet.

Every time 2K releases a new version of NBA 2K we hear about bugs, performance problems, and server issues. Some of these issues are minor annoyances, others are far more frustrating and have the potential to ruin your experience.

We don’t have a full list of NBA 2K21 problems just yet, but we expect to see some familiar faces once the game arrives.

While some issues can be fixed in a matter of minutes, others can be harder to solve. Some problems will likely require a fix from 2K Games and Visual Concepts. We expect the developer to roll out a steady stream of NBA 2K21 bug fix updates as we push away from the game’s release date.

With all of that in mind, we want to take you through some of the most common problems and show you how to fix them so that you can get back into the game.

  1. How to Fix NBA 2K21 Face Scan Problems
  2. How to Fix NBA 2K21 Download Problems
  3. How to Fix NBA 2K21 Installation Problems
  4. How to Fix NBA 2K1 Connection Problems
  5. How to Fix NBA 2K21 Freezing Problems
  6. How to Fix NBA 2K21 Performance Problems
  7. How to Fix NBA 2K21 Missing VC

How to Fix NBA 2K21 Face Scan Problems

Like the previous iterations of the game, NBA 2K21 lets you scan your face in so that you can play as yourself in the game. And like the previous versions of the game, people will have trouble getting their face scanned in properly.

In order to scan your face into the game you need to download the MyNBA2K21 app for iPhone, iPad, or Android. Once you’ve got the app downloaded you need to make sure your MyPLAYER account is connected to both NBA 2K21 and MyNBA2K21.

If you’re having trouble properly scanning your face into the game, here are a few things to keep in mind.

When you’re scanning your face, make sure you’re in good lighting without any shadows. Shadows have a tendency to mess up the scan.

You’ll also want to make sure you hold your device at eye level. If you hold it too high or too low, your scan could get messed up. 2K Games recommends holding the phone about 18″ from your face.

Once the scan starts, be sure you turn your head slowly to a maximum of 45 degrees while looking forward.

How to Fix NBA 2K21 Download Problems

If you’re playing on Xbox One or PS4, NBA 2K21 requires a huge download. It’s over 80GB for both platforms so the download could take quite a bit of time complete.

We expect download times to improve as the rush to play dies down, but there are some things you can try if your download is taking too long or if it gets stuck.

If your download is getting stuck midway through the process, try pausing it, waiting a few seconds, and starting it up again. If that doesn’t work, you’ll want to cancel the download and try again.

If the download speed is abnormally slow, try plugging your ethernet cable directly into your console or Windows PC. This could speed up the download, especially if your system is far away from your router.

If none of that works, you should try restarting your router. Unplug your router, wait a minute or two, and plug it back in.

If you’re tired of dealing with slow download speeds, you might want to upgrade your router. If you’re interested, take a look at the TP-Link Archer A20 or Netgear’s Nighthawk AX4 RAX40.

NBA 2K21 Mamba Forever Edition - PlayStation 4
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NBA 2K21 Mamba Forever Edition - PlayStation 4
  • Order the NBA 2K21 Mamba Forever Edition for PlayStation 4 and you will also receive NBA 2K21 and 100,000 Virtual Currency for PlayStation 5 upon release.
  • Physical copies of NBA 2K21 Mamba Forever Edition for PlayStation 4 will include a digital copy of NBA 2K21 Standard Edition for PlayStation 5 in box.
  • This edition includes 100,000 Virtual Currency, 10,000 MyTEAM points, MyTEAM packs, digital items for your MyPLAYER, and more!
  • Note: There will be two inserts in PS4 Mamba edition physical product. One code is for the Mamba edition content (VC, MyTeam packs, etc.), this slip is titled Damian Liliard & Zion Williams Digital Collection. The second code is for the NG game code and VC, this slip is titled PS4 Digital Items 2K21 for PS5. Both codes can be redeemed through the normal console process
  • First party codes are provided and redeemed through their storefronts. PlayStation codes are 12 digits

For more on the NBA 2K21 download, please take a look at our guide.

How to Fix NBA 2K21 Installation Problems

Storage issues sometimes prevent games from installing properly. If you’re having issues installing the game, make sure it’s not related to storage.

If you own an Xbox One, go to the My Games and Apps section and check how much storage you’ve got on your internal/external hard drives.

If you’re playing NBA 2K21 on the PlayStation 4 you’ll need to head into your console’s Settings and check and see how much free space you have available.

If you’re positive you have enough space, but the game still won’t install properly, you should try hard resetting your console.

How to Fix NBA 2K21 Connection Problems

If you’re unable to connect to NBA 2K21’s servers you’ll want to check and make sure they aren’t having issues. You’ll want to check 2K’s official social media accounts for announcements and DownDetector for complaints from other 2K players.

There’s also a chance your issues are related to Xbox Live or PlayStation Network outages or technical issues.

If you’re playing on an Xbox One, check the status of Xbox Live here. If you’re playing on a PlayStation 4 check the status of PlayStation Network right here.

If all of these are up and running, we recommend resetting your router and trying again.

How to Fix NBA 2K21 Freezing Problems

If your game suddenly locks up between events, during a cutscene or during another part of the game, you’ll want to save (if you can) and quit to the dashboard. If that doesn’t work, you’ll want to restart your console or PC.

How to Fix NBA 2K21 Performance Problems

If you’re playing NBA 2K21 on a PC and you’re running into performance issues (poor frame rate, bad graphics, etc) make sure your rig meets the game’s minimum and/or recommended requirements.

If you don’t meet the minimum requirements, you have you answer. If you don’t meet the recommended requirements you’ll probably need to tone down your settings.

NBA 2K21 Minimum PC Requirements

  • OS: Windows 7 64-bit / Windows 10 64-bit
  • Processor: Intel Core i3-530 / AMD FX-4100
  • Memory: 4 GB RAM
  • Graphics: nVidia GTS 450; ATI HD 7770
  • DirectX: Version 11
  • Network: Broadband Internet connection
  • Storage: 80 GB available space
  • Sound Card: Directx 9.0x

NBA 2K21 Recommended PC Requirements

  • OS: Windows 7 64-bit / Windows 10 64-bit
  • Processor: Intel Core i5-4430 / AMD FX-8370
  • Memory: 8 GB RAM
  • Graphics: nVidia GTX 770; ATI R9 270
  • DirectX: Version 11
  • Network: Broadband Internet connection
  • Storage: 80 GB available space
  • Sound Card: Directx 9.0c

You’ll also want to make sure you’re utilizing the latest drivers for your graphics card. If you’re using an AMD graphics card, head here to find the latest drivers. If you’re using an NVIDIA card, you should head here.

If you’re playing NBA 2K21 on a console and you’re running into performance issues, we recommend restarting the game and/or console.

How to Fix NBA 2K21 Missing VC

If you are missing VC (2K’s in-game currency), note that it sometimes takes a few hours for purchased VC to show up in your account. If you’ve waited and it’s still not there, you’ll need to file a ticket with 2K in order to recover it.

6 Reasons to Pre-Order Cyberpunk 2077 & 4 Reasons to Wait

Pre-Order for These Bonuses

Pre-Order for These Bonuses

If you pre-order a copy of Cyberpunk 2077, you'll get some nice bonuses. 

Everyone who pre-orders a copy of the game will get a collection of physical and digital items. Here's what you can expect if you buy a copy before the release date:

Physical Items

  • Case with game discs
  • World Compendium detailing the game's setting and lore
  • Postcards from Night City
  • Map of Night City
  • Stickers

Digital Items

  • Game soundtrack
  • Art booklet featuring a selection of art from the game
  • Cyberpunk 2020 sourcebook
  • Wallpapers for desktop and mobile

There are also some unique pre-order bonuses through retailers like GameStop and GOG. 

If you pre-order through GameStop you get a Samurai Medallion. The retailer says this offer is only available to PowerUp Rewards Members.

If you pre-order through GOG you get an exclusive digital game booklet, additional wallpapers and avatars, print quality posters, and 30% off official Cyberpunk 2077 merch store.

If any of these sound interesting to you, think about pre-ordering.

Last update on 2020-09-27. This post may contain affiliate links. Click here to read our disclosure policy for more details. Images via Amazon API

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