8 Common Galaxy Note 5 Problems & How to Fix Them

The Samsung Galaxy Note 5 is still one of the best big Android smartphones. Especially after the Note 7 was recalled. However, it’s not perfect. Now that it’s 2017 the phone is showing its age, and owners are experiencing problems. Here we’ll detail some of the most common Galaxy Note 5 problems as well as any potential fixes.

Following the recall on the Galaxy Note 7 many buyers had to choose something else instead. As a result, millions still use and enjoy the Note 5. Or are stuck with it until the Galaxy S8 arrives. If you’re one of them, our tips could help out. We’ve updated a lot of the information below to match issues and incoming updates for 2017.

Read: 45 Galaxy Note 5 Tips & Tricks

The Note 5 is over a year old, and some may be experiencing problems. From putting the S-Pen in backwards, the fingerprint scanner not being very accurate, random reboots, GPS problems, wireless charging issues, and even some cables not supporting the fast charging feature. There is a lot of technology in this phone, and below are some common issues and how to fix them.


For starters, almost all small issues can be solved by doing something most smartphones owners don’t do enough, and that’s reboot the phone. Simply press and hold the power button and hit reboot. This usually fixes signal issues, text messages not coming through, slow performance, and other weird issues here and there.

You’d be surprised how often a quick reboot will get the phone running smooth again. Fix any small problems, or make performance feel as fast as the day you bought it. With that out of the way, lets tackle some of the more serious issues some are facing with the Galaxy Note 5.

Fingerprint Scanner Problems

The Galaxy Note 5 still has one of the best fingerprint scanners, built right into the hardware home button on the front of the phone. Using this to unlock the phone is an awesome feature, but some have occasional issues.

Read: How to Fix Galaxy Note 5 Fingerprint Scanner Problems

The post above goes over tons of possible scenarios regarding the fingerprint scanner not working, being inaccurate, or other issues. Read through that, or the most common issue is explained below.

If users are experiencing problems with it not being accurate and failing to read a finger, delete it and try again. Simply head to settings > personal > lockscreen & security > Fingerprints > tap your finger to allow access, and long press any of the saved fingerprints and tap “Remove”. This will delete it, and allow you to re-add it to the phone.

Some forum members claim doubling the same finger in the system for a better chance of success. Personally, this just makes the system more confused, so we’d recommend only doing one entry for each finger. Move it multiple different directions and angles during setup for the best result. If you have a case or a screen protector, re-learn your fingerprint after it’s installed for the correct angle you’ll be using it most. This will yield the best results.

If you still have problems make sure it’s clean and scratch free. Sometimes it can struggle for a minute, but usually works after that.

Note 5 Battery Life Problems

The Galaxy Note 5 has pretty great battery life, but those coming from the Note 4 or Note 7 probably noticed a slight dip. It has a small, non-removable battery, but also fast charging and wireless charging. However, if battery life seems to be getting worse try these few tips.

First off you’ll want to make sure no rogue apps are draining the battery. Head into settings > system > battery and see what’s at the top of the list. If there’s a random app there, delete it, or open it and make changes so it can’t drain the battery like it is. Typical Android system, Google services, screen, or games are at the top. If it’s something else, that could be the problem.


Try rebooting the phone, as something could be keeping the phone on and a quick reboot will clear things out. Also close unused apps that are big by following this guide.

We’d also recommend only using the included wall charger that is in the box. This is a “fast charger” or you can buy any 3rd party fast charger or Qualcomm Quick Charge 2.0 certified charger online and the phone will recharge up to 40-60% faster than old chargers layout around from older phones. This makes a huge difference.

Read: 5 Best Quick Chargers for the Galaxy Note 5

We’re expecting battery life to increase significantly once the Galaxy Note 5 Android 7.0 Nougat update arrives. It should be here in March or April of 2017, and here’s more information.

Galaxy Note 5 GPS Problems

Some users have reported Galaxy Note 5 GPS problems, which could also be a part of the above battery life issues. The best situation here is to turn off GPS when you don’t need it, or head into settings > location > and for “locating method” select “WiFi & Mobile networks”. This will turn GPS off for apps like Facebook, FB Messenger, Google Maps and more and save battery life. Turn-by-turn navigation may not be as accurate, so toggle it back to full mode with GPS when needed.

A few updates over the past year have aimed at fixing GPS and connectivity. At this point most shouldn’t have any problems with the Note 5.

Note 5 WiFi or Connectivity Problems

Another thing we hear about a lot are WiFi issues, or connectivity and data problems. People not being able to access the internet, use Facebook, browse the web and other things. This can often by solved by a reboot, turning WiFi off and back on, or a little “quick setting” you accidentally hit in the notification pulldown bar.

When you slide down the notification bar on the Note 5 there are tons of little icons near the top. Some users may accidentally hit Airplane mode, which turns off all connectivity and the phone can’t make calls, send texts, browse the web or other things. Then, certain carriers have a “Mobile Data” toggle in this area, that can often be touched by accident. Make sure mobile data is lit up and enabled, and airplane mode is not turned on.

If users are having WiFi or Bluetooth issues it’s always a good idea to reboot the phone, reboot the wireless router in your home, or turn Bluetooth off and back on. Another idea is to forget a wireless network, then reconnect, which will redo the connection and pairing and fix any issues some may experience. Same goes for Bluetooth. Repair it.

Note 5 Performance Problems

After owning the device for a while, playing games, downloading apps and accepting updates things can often times start to slow down a bit. This is typically because the phone is just used too much, and often a reboot will fix it. If not, we have a few other more extreme measures that can improve performance.

Download Clean Master from the Google Play Store and clear the “cache” on the phone. Don’t let this app delete photos, video, or apps, but clear the cache, then uninstall the app. Another way, which we’d recommend, is boot into safe recovery mode and clear the cache right on the phone.


The first potential fix that we recommend is a process that will clear the cache partition. To clear the cache partition on the Note 5, follow these steps:

  • Turn the Note 5 off.
  • Press and hold Home, Power and Volume Down buttons simultaneously until the device vibrates.
  • When the Samsung logo appears, release them.
  • Tap Volume Down repeatedly until you reach Wipe Cache Partition. Select it with the power button. Select Yes. (do not wipe data, or this erases the entire phone)
  • Wait for the process to complete. It could take awhile.
  • Reboot your Galaxy Note 5.

It’s also a good idea to not have too many apps installed, pay attention to how much “internal storage” is leftover on the device. Since there’s no micro-SD slot if you use all the internal storage, the phone could slow to a crawl. Especially now that many have owned it for over a year. Clean up some storage and make room for the operating system to be more efficient. We’d also advise against live wallpapers, and other intensive apps.

However, if you really want to make the phone feel fast, try this trick that takes less than one minute and has big results.

Stuck S-Pen

Headline news surfaced during the release of the Galaxy Note 5 about people putting the S-Pen stylus in backwards, and it getting stuck. This is obviously a design flaw, and Samsung should have made it so the pen cannot go in backwards, but it can. Due to the new clicking mechanism to easily click the pen in and out of the phone, if you put it in backwards it will get stuck, and likely be broken forever when you pull it out. Later they improved the design on the manufacturing floor, so most should never have this problem.


Obviously don’t put the S-Pen in backwards, just like you shouldn’t use the wrong oil in your car or vehicle. Be careful, cautious, and don’t let kids mess with the S-Pen, or you could find yourself in trouble. If the stylus goes in backwards and gets stuck, we’ve heard some users had success retrieving it using this guide.

Note 5 Wireless Charging Problems

The Galaxy Note 5 features wireless charging. Allowing owners to drop it on a pad, plug in nothing, and charge it. The phone is also the first to support the new “fast wireless charging” standard. It’s a fancy feature, but still doesn’t charge as fast as a wired connection like what comes in the box.

Samsung Note 5 works with both wireless charging technologies that are popular today. Using powermat, Qi chargers and others. Then, it’s backwards compatible with another type that is used at some hotels, in newer vehicles, or places like select Starbucks locations. We’d simply suggest using the cord to charge it, but if you’d like to use this feature, here’s what to consider.


Don’t use a case, as that puts a gap between the wireless conductive charging, and could cause wireless charging to be slow, or randomly stop every 10-15 minutes. We’ve also found that many 3rd party wireless chargers on eBay or Amazon, or ones that claim to be “fast wireless chargers” don’t work for more than a few minutes at a time. Buy the certified Samsung Quick Charger, don’t use a case, and make sure its centered properly for the best results.

Other Note 5 Problems & Fixes

If you’re facing other types of problems feel free to leave us a comment below. Most common issues can be fixed simply by rebooting the phone, disabling things that are unnecessary, or wiping the cache as mentioned above.

If nothing else works, you have two options. Either root the phone (Android’s version of Jailbreak) and flash custom software from sites like XDA Developers, or do a factory data reset. A factory reset wipes out everything, and returns the phone to a stock state just as it was out of the box, or from the factory. This is what I do after every major update (like the upcoming update to Android 7.0 Nougat) or if I’m having issues on a phone. This often makes a phone feel much better, as it cleans things up and gives it a fresh slate to work with.

This is a last resort, and will erase everything on the phone. Go into Settings > accounts > Google > and make sure all your information, contacts, apps, app data and more has been backed up or hit “sync”, then do a factory data reset which will fix any issues.

To factory reset the Samsung Galaxy Note 5, go into Settings > Personal > Backup and reset. From there, select Factory Data Reset. Then just select Reset Device. It will reboot and be brand new again. Sign into Gmail, start over, and be more cautious of what you download and how you use the phone. Again, get ready for Android Nougat, which should make things better than ever.


  1. Robertrsilvia

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  2. Raymond

    12/13/2015 at 1:38 pm

    One of the biggest problems for the galaxy note 5 is having a case that is not wireless charging capable. With how things are pushing to everything going to wireless chargers alot of cases dont work. This is a custom designed case that has some nice grip on it and is also wireless charging capable https://goo.gl/Nv4BMQ


  3. Nicholas Teh

    12/13/2015 at 8:19 pm

    My reminders are 2 minutes late. Sometimes 1 minute late. After I’ve rebooted just now, it’s 4 minutes late now. I’m using apps like ColorNote and Phone Scheduler to set daily reminders and I need them to be accurate. Please help. Thank you.


    • Cory Gunther

      12/23/2015 at 2:34 pm

      Why not just make reminders with Google Now and put them in the calendar. They go off on time usually.


      • Nicholas Teh

        12/23/2015 at 4:48 pm

        Yes, the calendar is accurate but I need the reminders to notify every weekday to indicate accurately the break time, lunch time and dismissal time for my class. If I do this with calendar, it will clutter it and hard to see the events. I also would like to know what’s wrong with phone. I’m using another app and there seems to be no problem. Thank you for your reply.


      • Richard Kenneth Carter

        06/17/2016 at 9:38 am

        I actually see that occasionally with Google Calendar notifications. I’ll be in a meeting for 3 minutes and then get the 5-minute warning push notification I have set.


  4. Jose Rodriguez

    12/23/2015 at 9:35 pm

    I understand the higher density in the screen but unless I can find a fix just for that alone I am going to have to return the phone. I just cannot read it! Any ideas? Will future Notes have the same characteristic? Thanks!


  5. Rodalena

    12/28/2015 at 8:28 am

    I am getting a random vibration every 5 minutes or so with no corresponding notification. Muting phone, turning off all notifications, and rebooting have not fixed it. It’s like my phone has the hiccups. Help?


  6. Fanzy

    01/04/2016 at 10:38 pm

    My note5 keeps turning off after try to make a call or open an app. Please help.


    • Shandlyn

      08/30/2016 at 9:10 pm

      My phone keeps turning off when answering a call, and also it doesn’t read when connecting to pc or using USB cable.


  7. abd aloos

    01/15/2016 at 7:33 pm

    My phone stopped working and get turned off the only thing is appeared is this MSG( Kernel is not seandroid Enforcing custom binary blocked by FRP lock.) Please i need help how to solve it


  8. Margaret

    01/25/2016 at 4:33 pm

    Some emails come in as 1 letter to a line. The email cannot be read and it is very frustrating. This is on a note 5. Hope you have a solution for me
    Thank you


  9. maria zapata

    01/26/2016 at 10:42 pm

    always shouting down my samsung galaxy note 5 ,,how can i fix this


  10. Taha

    02/04/2016 at 2:30 am

    My note 5 looses connection with the network provider after I end a call next try to make another call soon after my first call. Also the mobile data just disappears randomly. What should I do?


  11. Mathew

    02/11/2016 at 5:40 pm

    I bought an official Samsung fast charge wireless pad, but my note 5 won’t say fast wireless charging in notifications. Samsung says I have the right pad but won’t explain why it doesn’t say fast wireless charging while charging. The ETA on it is ridiculously slow. Am I missing something?


    • Debora Durall

      04/20/2016 at 11:43 am

      My phone does does Connected to fast charging. I would go straight to where you bought the phone ans charger.Something is wrong.


  12. pinky

    02/19/2016 at 6:51 pm

    My note 5 is two days old.it rings on silent mode. Dials from one sim while d setting being ” always ask”. Dunno how to handle d glitch


  13. Usman ahmed

    02/20/2016 at 1:44 pm

    My front camera is not working properly I just bought note 5 .. 3 Days ago and before that I had s6edge ..
    When I take a selfie from my front camera. . The picture turns the other way for example if I took it with the right hand it will occur like I took the pic with the other hand .. !
    So please tell me how to fix it !!


    • Kohinoor

      04/23/2016 at 9:24 pm

      I have the same problem but is there any remedy for this


  14. Edward Louis

    02/21/2016 at 9:31 am

    I have this problem that occurs which is sometimes when I want to use my phone, when I press the home button or the on and off button. The phone does not give any response. Which I do not know why. I got this phone like a month ago. Anyone have this similar problem ? Or it is just a normal thing ???


  15. jen

    02/24/2016 at 2:56 pm

    Love my note 5 except one glitch/bug. When texting, if I use symbols or I move the cursor to add a word in between existing words, it screws up other words and adds characters I didn’t type. Not just once in a while. EVERY TIME. May be a bug with the symbols themselves, with editing a text or cursor issues. FRUSTRATING


  16. Emil

    03/03/2016 at 7:23 am

    When i have my phone in my comfortable one hand position, 3 fingers behind and resting on my pinky, not too long later i get notificstions that the dock is on and then gear vr turns on multiple times in a glitchy way til what im guessing is how many times i heard the noise, can you help me find out why it does this and how, and possibly a solution…


    • Justin Acker

      04/24/2016 at 8:33 pm

      I am having the same issues. It will act like it’s chargoing when it’s not plugged in also. Anyone?


  17. anonymous

    03/05/2016 at 2:48 pm

    Under settings and battery i have a number 1 icon in the top right hand corner telling me about abnormal battery issues about oculus home to either force stop or uninstall to correct the problem, i force stop but can’t get the number to disappear and obviously can’t uninstall the app, so how do you have the number disappear?


  18. ramy

    03/11/2016 at 6:29 pm

    i am having a multi touch problem screen shakes when using 2 fingers to touch and i tried multi touch testing applications it only responds to 2 fingers ?
    please help!


  19. Cynthia

    03/16/2016 at 10:21 pm

    My Note 5 just crashed it won’t shutdown completely. It is trying to boot up but cannot. It is only 11 days old. I am upset to say the least.


  20. Karen

    03/29/2016 at 3:49 pm

    I have rebooted my note 5 , 3 times turned wifi off and on
    Phone keeps cutting off , sAIDS I cannot connect to FB and my phone dial has no numbers on it , completely white


  21. dora

    03/31/2016 at 7:13 pm

    I am able to make phone calls and receive phone calls. However, when I answer the calls it’s hard for the others to hear me because of static! If I answer the call on speaker, they can hear me with an echoing effect. Do you have any suggestions for me? I have taken it into my carrier and they told me to keep it off of WiFi calling. I’ve tried that and still no success! I would appreciate any help because my carrier is telling me that insurance doesn’t cover this!


  22. Pat

    04/01/2016 at 12:20 am

    Finger print didn’t recognize my print, than it asked for a password and it say incorrect password. I turn my location off google device manager acknowledge the phone but can’t locate it because the location is off. Samsung says the only thing they can do is factory reset because it’s saying I’m not registered. This is my business phone and I have all my business saved to the phone that I am locked out of. I’m at my wits end. Any help would be appreciated.


    • Debora Durall

      04/20/2016 at 11:49 am

      This sucks! The same thing happened to me, and they told me the same thing as well. All I can say is I sure hope you have been backing up up all your contacts and photoshe. If you have, you can retrieve after that factory reset.
      I hadn’t, but I’m real careful to do that now!


      • Pat

        04/24/2016 at 11:07 pm

        No Debora Durall ,I didn’t back up anything. I only had for a month. A world of things happen before I even knew everything about the phone it locked March 23. I thought it would save time using the finger print. Boy was I wrong. It is only good for incoming calls for now. Until I decide to a factory reset…


  23. cindy cisneros

    04/01/2016 at 11:25 pm

    I’m having problems with the note 5, just got couple months back. It’s the charging it’s slow although I deleted a lot of apps. It’s still too slow. Why is there so many complained on this phone? I read all post similar problems. What are you going to do about it. I bought. A case, it says you should not have a case to protect it, then why sell the items


  24. Dr. K

    04/06/2016 at 11:59 am

    I have had 5 replacement Samsung Note 5 telephones. The first 2 were poor WiFi and the last 3 Bluetooth failures. It works in the first 2 or 3 days then starts to break up, then the people I am talking to can’t hear me. They have tested bad at the AT&T repair facility. Is this a common problem. By the way, I have tested this on 5 different Bluetooth devices. All the same. Love my phone but wish the iPhone 6+ had a stylus and related features then I could have some reliable service.


  25. Ivan dominguez

    04/11/2016 at 11:20 am

    Have a note 5 have done some.factory default with problem returning. Situation is when try to txt bottom line does not work. Spacebar etc. Side flip same result. Please help.


  26. Carrie

    04/13/2016 at 9:03 am

    People can’t hear me when I talk to them or it breaks up really bad. Never had this problem with my other phone in the area I’m calling from so it’s definitely a note 5 issue:(


  27. Tony

    04/14/2016 at 6:27 am

    Another horrible issue on this phone is the volume buttons and the power button eventually become sticky. It’s so frustrating I want to throw this phone into the river.


  28. Kristen

    04/15/2016 at 9:16 am

    The first one I bought worked fine, until the LCD pulled away from the screen somehow and I had to file an insurance claim to get it replaced. The “new” phone CONSTANTLY freezes with a black screen and the blue light flashing requiring a hard reboot;. This is occurring multiple times a day now. This did not happen on the new one I bought, but it is happening on the one I got as a replacement. Any fixes? I have already tried reset to factory/wipe, still does it.


  29. Mei

    04/16/2016 at 4:36 pm

    My phone won’t turn off. The power button doesn’t work


  30. MJ Coolz

    04/17/2016 at 9:55 am

    My Note5 just told me that I have *546 APPS!* ….there’s noooooo way in hell I have that many [my bad on the language] …..I also just found 3 SAMSUNG APPS that are INSTALLED on my fone but are NOT COMPATIBLE with my fone & there is NO option to DELETE or UNinstall these?!? [SapaMonitor, KMS Agent, & VoiceRecorder] <all with the word Samsung before them. It says I am using 24gb & again…..there's NO way! I've transferred giiiiiiiigs of pics & music off my Note5 to the computer & still….no room. ={


  31. Gary C Hack

    04/18/2016 at 6:46 pm

    My note 5 keeps saying its connected to the usb port and then it’s not and keeps doing it over and over again. I did the factory reset and that still didn’t help. Please help me


  32. Samantha

    04/18/2016 at 8:42 pm

    Has anyone else had issues accessing their Gallery? Ever since I applied the most recent update I can’t open the app, I’ve reboot the phone 3 times and it still says “Unfortunately, Gallery has stopped” no matter what I do.


    • Gimgim

      07/12/2016 at 11:30 am

      I have a similar problem too! After accessing 1 or 2 or 3 Max photos my gallery would turn all blank and I’ll have restart the gallery by forcing it to close and then reopening it.


  33. Fariha

    04/22/2016 at 8:08 pm

    Ever since the update, whatsapp or skype call drops when screen is turned off.. can anyone help?


  34. Nada

    04/25/2016 at 9:10 am

    I have had my Note 5 for a cpl months and love it but here lately i been using the fast charger (cord) and it said my phone was charging but over an hour later it was still at 0% i used a different charger and it charged fine so i thought it was my charger but i had it on a different one today and it did the same thing and i had to go get a different charger just to get it to work. Its like it just picks and chooses when it wants to charge….is anyone else having this problem. Not to mention most of the time people cant hear me when we are talking and sometimes the call volume will be really loud but other times i will have it all the way up and can barely hear what they are saying and have to use speaker……


  35. jordzky

    04/30/2016 at 8:29 pm

    my screen have discoloration issue and i can’t barely read a text anymore, this note5 sucks


  36. Iran soto

    05/22/2016 at 10:56 pm

    My phone keeps saying the sim card has been removed so I purchased a new one but it still says the same thing. Iam constantly having to restart my phone. Any input.


    • Richard Kenneth Carter

      06/17/2016 at 9:35 am

      Verizon issued an update and that was one of the things it was supposed to fix. I was getting that for a while after a restart, though after 5 minutes it would eventually go away. The update seems to have fixed it for me.


  37. Roshan

    05/23/2016 at 7:39 am

    There is a delay in the wake up


  38. Kristi

    05/31/2016 at 8:40 am

    My Galaxy Note 5 has shown “no sim card detected” therefore no phone calls are received, it happens often and it must reboot before it detects the card. I thought I had fit it by getting a new sim card. The problem was solved for not even a month and again the message appears and no calls or texts received until I notice it and have to restart the phone. Any suggestions?


  39. Cindi Porter

    05/31/2016 at 9:02 am

    My biggest problem is that my s pen randomly releases and i don’t get a message until it is too late to know that its gone. Its $50 to replace them. the only wat that i know to replicate the problem is to not even replace it which defeats one of the greatest reasons I bought this phone.


  40. ivy evangelista

    06/13/2016 at 9:39 pm

    gear vr keeps on popping out.. even when i restart my phone after appering the logo of samsung the gear vr pops out then its stuck.. and i don’t have any gear vr apps.


  41. A Ross

    06/15/2016 at 6:25 am

    I have to keep shutting my phone off because it keeps switching to silent mode and I can’t hear my calls or txt. Took it back to the store and they did a factory reset but it did not fix the problem.


    • Todd

      07/03/2016 at 6:24 pm

      Same issue here with my Note 4, very annoying. Thought this latest update would have fixed that but no change.


  42. Dzintars

    06/16/2016 at 3:50 am

    Can’t make Skype calls from my Samsung galaxy note 4. About to switch back to Apple, unless solved


  43. Richard Kenneth Carter

    06/17/2016 at 9:33 am

    I’m seeing what feels like a poor handling of a low-memory situation. My set-up: Verizon Galaxy Note 5, encrypted (a requirement of my workplace even though of course it slows things down a bit), and set to fingerprint lock. Sometimes, I think when things get really busy, it’ll go to the screen saver for a second, and then a blank screen (even when apps like Waze hold the display open). If I then hit the power button and swipe, it tells me the phone has rebooted (it hasn’t) and that I must enter my password rather than my fingerprint. Sometimes (maybe half the time or less) if I then wait 15-20 seconds and then swipe again, it goes right back to normal without even asking for my fingerprints. After this was happening a lot, I factory-wiped and restored everything. It happens less but it still happens.


  44. Richard Kenneth Carter

    06/17/2016 at 9:34 am

    (to be clear, by “hit the power button” above, I mean the brief quarter-second push to wake the screen up).


  45. Nicole

    06/18/2016 at 8:02 am

    My power button will no longer allow me to turn my phone on or off. It also will no longer let me press it to put my phone in sleep mode. I have only had this phone for 2 weeks. Is this a common complaint?


  46. Chris

    06/27/2016 at 7:27 pm

    Samsung Galaxy note 5 I have to make phone calls by using speaker because i cant hear anything when i put the phone to my ear


  47. Jeanie Long

    07/02/2016 at 8:15 pm

    I can find no place where it notifies me of a voice mail. All the settings are on but there is no icon for the voicemail that I can find.


  48. Charan Brahmandam

    07/02/2016 at 9:50 pm

    The Camera shows interference and there is this buzzing sound forna few secs when the camera turns on..plus..there is screen discoulouration..


  49. Arsal

    07/14/2016 at 7:55 am

    My note 5 back and double window button is not working


  50. Belinda Kok

    07/15/2016 at 12:50 am

    Hi there, why does my Note 5 turn’s off the ringer and go to vibrate mode by itself?


  51. Mathava

    07/22/2016 at 10:22 pm

    My note 5 switched off automatically when it was 15% battery, but unable to on it again why is it so ????….it was working fine previously…


  52. Abhishek Sawhney

    07/31/2016 at 7:06 pm

    My galaxy note 5 automatically turning on with black screen with a sound and also sometimes showing charger connected without connecting any charger. Please help what to do.


  53. Mike Davis

    08/07/2016 at 2:40 pm

    With the new Marshmallow release I have found that my Note 5 won’t sign in with it’s pin in lock screen. Luckily I also had swipe setup but I am reading that other owners are not so lucky. How could such a major software cliche be allowed to get through? So basically I swipe in because no PIN option is available. I go to lock-screen to change this and it asks for a pin. no matter what I put in there it will not accept the pin. I am pretty sure I am using the correct pin as I wrote it down. I have read of people who can’t access the note 5 at all and Samsung giving them the Bum rush!!


  54. Frank schneider

    08/14/2016 at 3:50 pm

    My music plays slow like it dragging


  55. Labz

    08/16/2016 at 10:02 am

    I’ve had this phone for around 5 months now, as much as I love this phone I’ve been having a problem with the notifications recently.
    My phone only vibrates in order to alert me of notifications- even when on loud. Is there any way to sort this out?


  56. Rachelle

    08/24/2016 at 8:39 am

    My phone won’t let me do any thing that has to do with touching on screen, the volume I can turn up&down


  57. Chris

    09/11/2016 at 5:54 pm

    Does anyone know why the Samsung wireless charging pad doesn’t let you receive calls or texts while the phone is charging? I have a Samsung Galaxy Note 5. Thanks


  58. A Ross

    09/15/2016 at 2:31 pm

    My Samsung Note 5 phone volumes show they are turned up all the way, but the phone makes no sound when I get a call or txt. I took the phone back to verizon and they did a factory reset. The phone continued to have the same issues so they gave me another phone. It is still doing the same thing. I have to restart the phone and it will work for a while.


  59. Ali

    09/22/2016 at 2:12 am

    When on call, on my Note 5, the other person on the line suddenly stops hearing my voice or that my voice starts breaking, regardless its an incoming or an outgoing call. But if I am on a call on whatsapp or skype, it works perfectly fine. I already rebooted my phone, cleared cache and factory reset the phone but the problem still remains. Any idea what it could be?


    • Steven

      01/31/2017 at 11:48 am

      I have the same issue, except not only can the other person not hear me… I cant her them. I dont know how long yours last, mine is anywhere from 5-45 seconds at a time. and then comes back, and will repeat itself until I get fed up and just text them…


  60. Eya

    10/06/2016 at 9:41 pm

    Hi when i went to my class i closed my note 5 but after finishing school i find my note 5,
    In factory mode help me it still closet from yesterday


  61. Brianna Ely

    10/10/2016 at 2:57 pm

    my phone wont let me do anything because the tab screen will go on and off saying no recently used apps and its getting really annoying because i cant text back or even answer a call please help!!


  62. Ms Dolapo

    10/15/2016 at 10:26 pm

    please help i just restart my samsung galaxy note 5 and instead of coming up it started vibrating for abouut 10 minutes so i quickly remove the battery because i was afraid , now its still vibrating non stop since about 30minutes ago. i try pressing the power to come up but no way, even the volume bottom and the menu bottom . Please help dont want to loss my contacts and informations.


    • Richard Kenneth Carter

      10/17/2016 at 10:47 am

      I think you have misidentified your phone. The battery in a Galaxy Note 5 is not removable.


    • Rick C.

      03/07/2017 at 1:11 pm

      If you took the battery out of your phone, you broke it. The Galaxy Note 5 battery is not removable.


  63. Ms Dolapo

    10/15/2016 at 10:29 pm

    Please can you call to help me out urgently. 08056305679 is my number from Nigeria. Im please help i just restart my samsung galaxy note 5 and instead of coming up it started vibrating for abouut 10 minutes so i quickly remove the battery because i was afraid , now its still vibrating non stop since about 30minutes ago. i try pressing the power to come up but no way, even the volume bottom and the menu bottom . Please help dont want to loss my contacts and informations


  64. Codi

    10/17/2016 at 11:27 pm

    Since the update I don’t get notifications for my text messaging??? Very frustrating. Not even the little envelope in the notification bar. :( it does show the little red dot on the app with number of messages. So everytime I look at my phone I notice I have messages.. I’ve tried everything to fix it… Help



    10/19/2016 at 8:20 pm

    my wife’s phone is giving her an error message saying that not enough memory available, its a Samsung Galaxy Note 5. it shows that she is using 24 gig of memory out of 32 gig. She has deleted all her messages and photos on her phone and it still gives her the error message. also it says 16% of memory is being used by her apps. she has 5 apps on her phone.. any idea whats using 90% of her memory?


  66. louiedelpilar

    11/06/2016 at 7:14 am

    My batt drains and when i try to chrge it using wired fast charger,,,does not turn on


  67. Firas Ayoub

    11/19/2016 at 4:39 pm

    I have a big problem, my phone’s screen randomly opens and won’t be closed off. That way will consumed all my battery life. What shall I do?


  68. John Jeppson

    12/12/2016 at 1:48 pm

    How will shutting off my GPS fix my GPS problems? What kind of a fix is that? I have tried everything including contacting my carrier and I cannot get a GPS fix. That tip gets a thumbs down from me.


  69. Nadameansnothing

    12/12/2016 at 3:16 pm

    I been having a problem with my texts where someone will text me and when I reply it’s like my time jumps back and message jumps above theirs and ando today my screen has pink going all through it not to mention sometimes even when on speakers I can barely hear people …taking it in tomorrow


  70. Lonni McDonough

    12/23/2016 at 10:57 am

    When on call, on my Note 5, the other person on the line suddenly stops hearing my voice and I stop hearing them (but we are still connected). Last about 4-9 seconds. My voice starts breaking, regardless its an incoming or an outgoing call. I already rebooted my phone, cleared cache, tried it in Safe Mode but the problem persists. Any idea what it could be?


  71. inshaal

    01/31/2017 at 11:17 am

    my mobile finger print is not working accurate i m applying password its sayng incorrect altough i have just set the password 5 minutes before(so i havent forget)
    its new mobile and i have transfered my data from previous andriod to note 5 through smart switch now it is not recognizing my finger print and passcode.
    how to solve it? any help?


  72. Ali Al Qadri

    02/22/2017 at 2:49 am

    hello… I am having a problem with my Samsung Galaxy Note 5. It was working absolutely fine till today, then i noticed the issue when i tried to open an app o n my phone. looks like the phone wants to stay on the home screen and doesn’t let me go to any app. every time i open any app the BACK button flashes automatically and it goes back to the home screen. this caused me a lot of problems, i wasn’t even able to restart or power off the phone.

    Please help I am worried as i do a lot of my office work through my phone.



  73. Susan welborn

    03/09/2017 at 2:10 pm

    My note 5 has a dark spot on the bottom left corner and it is spreading. I took it the cpr and they said it looked like it was getting too hot. It doesn’t seem to be hot though.


  74. Jason Ward

    03/12/2017 at 7:47 pm

    When I call other people or they call me, the other person hears a fuzzy noise. I can hear them, but they can only hear this fuzzy noise. I don’t really know what is wrong. Any ideas?


  75. Mike storbeck

    03/14/2017 at 11:05 am

    Screen went to random colors and looks like the note pad screen with scribbles all over it.


  76. Mansoor Ali

    03/20/2017 at 12:00 pm

    Device : Samsung Note 5
    Status : Rooted

    Os : Marshmallow
    Model : SM-N920P
    Knox : 2.6

    Is is safe to unroot?
    Location: Pakistan.

    Unlock Effecfs menu is not found, any where in settings. How to enable them?


  77. S. Deniz Tınaz

    04/03/2017 at 12:11 pm

    Hi, I chose line swipe for phone lock and a back up pin code.The last time I updated my phone a day ago, only ‘swipe screen to unlock’ appeared on the screen after the update . the back up code did not. And cannot use my phone (Samsung galaxy Note5)as I don’t remember the line swipes . just remember the back up number code. Main issue for me is to be able to use my phone and secondly want to cancel the swipe line lock application. would appreciate your assistance and response asap. Thank you .


  78. Sue

    04/14/2017 at 3:13 pm

    The photo albums in my gallery were split up. I try to move them back into one but they will not move. This was not a problem before the update.


  79. Adam Pearce

    04/24/2017 at 5:56 pm

    My note 5 just stopped working g today. I did not drop it or drop it in water. I too k it to verion and they couldnt help. Any ideas of why this phone would just stop working.


    • Rick C.

      04/24/2017 at 6:27 pm

      Any one of all the components could fail to make a phone stop working — could be anything from a failed battery to a broken wire to a burned out or failed component to a bad solder joint failing. Will it power on at all?


  80. Lauren

    04/29/2017 at 7:47 am

    I currently own a Note 5, i have had it sinxe November 2015. Everything has worked fine besides my most recent issues. About a month ago the color has been a bit off. More of a greenish tint. This week the screen has been acting up more and more. When I am using the phone, the screen starts turning brighter and brighter and eventually turns all Pink or purple to where I cannot even view the screen at all. During this time I cannot press the home or back button. All I can do is press the lock button. Press it again, swipe my screen to turn it back on.

    I called Samsung and they recommended putting it in Safe mode. But that wasn’t much help.

    There is NO physical damage nor water damage to my phone. Just looking for answers as to how I can fix it without having to mail it back to Samsung for repair. Any suggestions would be appreciated.


  81. Rachel

    05/01/2017 at 4:20 pm

    . Hi. I hope still someone cares about this post. So my trouble is i installed whatsapp, skype, line.. I did set hide the content by the setting but it still appears. Even i set later do not show the notofication, it didnt help neither. How can i fix it then? Thank you a lot.


  82. Araya

    05/13/2017 at 2:03 am

    My Samsung note 5 is switched of after after some minutes being in call? So,What could be the solution?


  83. Goto Gilbert

    05/17/2017 at 1:30 pm

    I am having a problem with my note 5 within two months of purchase, when i put it
    on charger it ehaves wierdly indicating an arrow pointing downwards sayin Downlording , do not turn off target

    how can i fix this


  84. Andro

    05/20/2017 at 6:50 am

    Hi sir just want to ask on how to fix my samsung note5.. the drop down status bar is not functioning when in home screen but when in the lock screen the drop down functions wel also in horizontal mode and also when using the pen even in home screen . I already brought this in samsung service centre and they re format my phone and still the issue doesnt solved they nid to diagnose my phone for a week.. can u pls help me with my issue! Thanks in advanced!


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