Microsoft’s new Xbox Series X is now in the hands of people around the world and that means we’re starting to hear about the problems plaguing the console.
After a lengthy wait and a frustrating pre-order process, the Xbox Series X and Xbox Series S are arriving on the doorsteps of those who were able to put in a pre-order back in September.
A lot of the feedback about the new consoles has been great and both are certainly worth a look if you’re interested in upgrading from an original Xbox One or Xbox One X.
We’re also hearing about bugs, performance issues, and other problems plaguing the two consoles at launch. Some of these issues are relatively minor, others could prevent you from enjoying your games and new device.
Fortunately, a lot of these problems can be fixed in a matter of minutes without having to wait for a fix from Microsoft, putting in a call to customer support, or paying someone to fix your issue.
In this guide to Xbox Series X problems we’ll take you through the current state of these issues. We’ll also provide you with known fixes for the most glaring launch issues.
- Xbox Series X Problems
- Where to Find Feedback
- How to Fix Xbox Series X Xbox Live Problems
- How to Fix Xbox Series X 4K/120hz Problems
- How to Fix Xbox Series X EA Play Problems
- How to Fix Xbox Series X DVD & Blu-Ray Issues
- How to Fix Xbox Series X Game Crashes
- How to Fix Xbox Series X Download Problems
Xbox Series X Problems
As we push away from today’s release we’re gathering feedback from early adopters. While some owners have reported relatively smooth sailing, others have run into frustrating issues.
The current list of Xbox Series X problems includes issues you would probably expect during launch day. Xbox Live has been up and down, owners are reporting slow downloads, and we’ve heard about issues with first and third-party applications.
Other common Xbox Series X problems including game capture problems, issues with Microsoft’s Quick Resume feature, crashes, resolution issues, download problems. and more.
Again this is an early list and we expect the list to grow as more pre-orders arrive and as people get their hands on the new consoles over the holiday season.
If you’re having issues with your Xbox Series X pre-order or order, have a look at our guide to these issues.
Where to Find Feedback
If you’re a current Xbox Series X owner or you’re thinking about buying the console, and you’re interested in the issues plaguing the console, you’ll want to hunt around for feedback from other Xbox Series X owners. There are a few places to do that.
You’ll also want to keep your eyes on Microsoft’s official forum for information about the latest bugs, performance issues, fixes, and software updates.
If you can’t wait for Microsoft to fix your issues, you can try fixing them on your own. Here are some of the more common Xbox Series X problems and some solutions that might work.
How to Fix Xbox Series X Xbox Live Issues
Microsoft’s confirmed issues with its Xbox Live service. This shouldn’t come as much of a surprise given how many users are online right now.
We're aware that users are currently unable to sign into Xbox Live on various platforms. The right teams are looking into the issue and working on a fix. We'll provide updates here on our Twitter, or on our status page at https://t.co/dG2dbISiH7
— Xbox Support (@XboxSupport) November 10, 2020
We expect these issues to persist through launch day and beyond as the company works out the kinks.
The first thing to do if your console can’t connect to Xbox Live is to check the status of the service online. When problems are with a specific game, look for the status of those servers.
If Xbox Live is online, but you’re still having problems, you should turn your router off and then back on. That can solve many problems.
How to Fix Xbox Series X 4K/120hz Issues
Microsoft says if you’re using a 4K @120Hz TV that also supports VRR you might encounter no signal or corrupted image when your Xbox is configured for 4K120+VRR. This issue is present on TVs from LG, Samsung, or Vizio. Fortunately, there are a few workarounds.
If you’re still having problems, here’s what Microsoft recommends:
- Configure the console for 4K/60 with VRR by going to: Setting, General, TV & display options, Video Modes and then check the box for Allow variable refresh rate.
- Configure the console for 4k/120 with no VRR by going to: Setting, General, TV & display options, Video Modes, and uncheck the box for Allow variable refresh rate.
- If you wish to experience 120hz and VRR, you’ll want to configure for 1080p/120hz VRR or 1440p/120hz VRR by going to: Setting, General, TV & display options, Video Modes, and then check the box for Allow variable refresh rate.
If you’re experiencing a corrupted image, you’ll want to first restart your console and configure your video modes to one of the options listed above.
If you’re still seeing a corrupted image, you’ll want to disable VRR on your TV. This differs based on the manufacturer so you’ll need to consult a guide for your specific TV set.
How to Fix Xbox Series X EA Play Problems
Some Xbox Series X users are reporting issues with EA’s Play application. Specifically, the app won’t open or install on the console.
Microsoft and EA are working on a fix. In the meantime, if you’re looking to claim your 10-Hour trials, you can find them in the Store. Search for the game and select the Free Trial with EA Play button.
If you are trying to play full games that are included with your EA Play subscription, you can find them in My Games & Apps, Full Library, EA Play.
How to Fix Xbox Series X DVD & Blu-Ray Issues
It appears that some Xbox Series X users are seeing a black screen after inserting a DVD or Blu-ray into their console.
If this happens, you’ll want to remove the disc from the console, restart the console, and then re-insert the disc into the console. It should then work normally.
How to Fix Xbox Series X Game Crashes
If your games are crashing on your Xbox Series X, there are a few things you can try.
First, try force quitting the game. Go to the game tile on the home screen, press the button with three lines on your controller and then choose quit.
If that doesn’t work, try power cycling your Console. If you unplug your Xbox, wait a minute and plug it in, this could fix your issues.
If neither of those work, uninstall the game or app and re-install it.
Some games are more prone to crashes, especially early access or new games. Make sure you check for updates from the developer.
How to Fix Xbox Series X Download Issues
If you’re trying to download a game onto your Xbox Series X and the download gets stuck or is taking way too long to finish, here are some steps you should try.
If a download suddenly stops before 100% you’ll want to pause the download, wait a few seconds, and start the download again. This typically resolves the issue.
If that doesn’t work, you can try canceling the download and starting the download again.
If you’re noticing abnormally slow download speeds, try plugging an ethernet cable directly into your console. This could dramatically speed up the download, especially if your Xbox Series X is positioned far away from your router.
If that still doesn’t help, try restarting your router. Unplug the power from your router, wait a minute or two, plug it back in, and try the download again.
Pre-Order for These Bonuses
If you pre-order a copy of Cyberpunk 2077, you'll get some nice bonuses with your order.
Everyone who pre-orders a copy of the game will get a collection of physical and digital items. Here's what you can expect if you buy a copy before the game's release date in December:
There are also some unique pre-order bonuses through retailers like Google, GameStop, and GOG.
If you pre-order through GameStop you get a Samurai Medallion. The retailer says this offer is only available to PowerUp Rewards Members.
If you pre-order through GOG you get an exclusive digital game booklet, additional wallpapers and avatars, print quality posters, and 30% off official Cyberpunk 2077 merch store.
If you buy the game for Google's Stadia, you'll get a Stadia Premiere kit ($100) for free. The deal lasts until December 17th though it's only available until supplies last.
The Stadia Premiere kit includes a Chromecast Ultra, a white Stadia controller, and a one-month trial for Stadia Pro if you don't have it already.
If you pre-order the game via Steam you'll get a short story written by the developer's Story Lead, Tomasz Marchewka called 2AM — She Calls.
If any of these sound interesting to you, think about pre-ordering a copy.
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