7 Mass Effect Andromeda Problems & Fixes

When video gamers find a series that they like, the game’s every release is cause for celebration. The release of Mass Effect Andromeda to subscribers of EA Access and Origin Access this week has fans buzzing. Some longtime players are praising its updated graphics and new characters. Others are a little worried that the Mass Effect Andromeda problems they are experiencing right now will harm the game’s long-term viability.

Due out for Xbox One, Windows PCs and the PS4 on March 21st in North America and March 23rd in Europe, Mass Effect Andromeda is the culmination of years of work for developer Bioware. The famed creator of role-playing games has spent years building an all-new world. Commander Shepard, the protagonist from previous games in the series, is gone. He has been replaced by the Pathfinder. The Pathfinder and the Andromeda Initiative have arrived in the Andromeda Galaxy to found a new set of colonies away from the Milky Way. Things don’t work out in their favor, exactly.

Read: Mass Effect Andromeda 6 Amazing Reasons to Get Excited

Mass Effect Andromeda problems are being reported at a somewhat alarming rate. Some of these problems are really just design changes from older editions of the franchise. Some of them are bugs.

Here’s what we know about Mass Effect Andromeda problems so far.

Mass Effect Andromeda Problems

Mass Effect Andromeda Problems: Black Screen on PC

Some PC gamers are reporting that their copy of Mass Effect Andromeda won’t allow them to play. Specifically, they get a black screen. In a post on the game’s help site, Bioware notes that users seeing this error should try to switch to windowless or borderless windowless mode in the game’s settings. The company is also recommending removing the Corsair Utility Engine if that is installed.

Mass Effect Andromeda Problems: Stuck Ryder

Gamers report that Ryder, the main character in Mass Effect Andromeda, gets stuck in some areas and architecture without warning. The company recommends attempting to fast travel to another area to free him or her. You can restart the game too. Remember to save.

Mass Effect Andromeda Problems: HDR Breaks Game on PC

Gamers with a monitor that supports HDR technology report that the PC version of the game breaks after they’ve turned the feature on. Bioware recommends pressing the Alt-Tab keys on your keyboard to switch away from then back to the game. This should fix the issue immediately, but you may have to try it a few times.

Mass Effect Andromeda Problems: Limited Character Creator

Bioware games are known for the huge amount of character customization that players can take advantage of when they begin. Mass Effect Andromeda has a character creator, but many fans of the series aren’t happy with its rather limited set of options. Many gamers are calling for an update that would add more features to the character creator, but Bioware has yet to confirm whether it will do such a thing. Players can also skip the character creator entirely and use Scott or Sarah Ryder’s original look.


Mass Effect Andromeda Problems: Loss of Squad Control

Anyone who has played the previous Mass Effect games is used to giving orders directly to the members of their squad. It allowed players to give orders to their squad to do exactly what they wanted them to do at just the right time. Bioware has killed the feature and replaced it with artificial intelligence. Players don’t have to manage their squad directly. Instead, the game handles it for them.

Mass Effect Andromeda Problems: Can’t Open Game Trial

The Mass Effect Andromeda early release arrived on March 16th for those that have EA Access or Origin Access. Some Xbox One owners are reporting that the Xbox Store won’t let them open the client that they need for the 10-hour trial yet.

The issue appears for those that placed a digital pre-order for the game. To get around this you’ll need to open the EA Access Hub from the My Games and Apps area. Go into Game Trials. Select Mass Effect Andromeda from the menu. Select Try Now. Now select Free Trial. You should now be able to launch the game. You only need to use this workaround until the game’s release day. The problem should disappear after that.

Read: Mass Effect Andromeda Pre-Orders & Editions: Which to Buy?

Mass Effect Andromeda Problems: Weird Animations

At least for now, Mass Effect Andromeda suffers from an animation issue that makes some characters look ridiculous when talking or walking. This is a known bug. It’s unclear whether there’ll be a game update to address this issue soon.

When asked about the animation issues on Twitter, Bioware’s Ian Soon Frazier confirmed there’d be no game update to address the issue before launch. How soon a fix will arrive after launch is still being determined.

Gotta Be Mobile will update this breakdown of Mass Effect Andromeda problems as we learn more about them. Standard copies of the game start at $59.99.