The Google Pixel and Pixel XL are two great phones with a lot to offer. That said, these phones aren’t perfect, and being over two years old are starting to show signs of aging. In fact, problems continue to plague users around the world, even after the update to Android 9 Pie. As a result, we’ll go over some of those problems and offer tips on how to fix them.
Recent updates have fixed a slew of problems, including a massive December Android Pie bug-fixing update, but it also added new issues. Like Bluetooth glitches, or the Pixel XL not charging properly in Android Pie. We’ll address that and more below.
Some users are facing WiFi issues, microphone problems, and Bluetooth is still a complaint even after Android 9. There are complaints about lens flare or pink colors and a halo in photos from the 12.3 megapixel camera. Not to mention overheating, slow charging, XL not charging at all, poor GPS and more. There are even some random reports about the battery running out before it says its empty, or phones that stop working completely. If so, try this fix or read on for more details about any and all problems.
Google Pixel WiFi Problems
Just like we see with almost every smartphone on Android or iOS, a lot of users are complaining about WiFi. Whether that be speeds, drops or connectivity. Typically this is just a little glitch that is easily fixed.
If you’re having issues with WiFi our first suggestion would be to turn it completely off, then back on. Slide down the notification bar and tap the WiFi quick-setting tile at the top. Then turn it back on and try to connect. If this still doesn’t help a quick reboot usually solves the problem.
That said, if you’re still experiencing Pixel WiFi problems it’s always a good idea to reset any home routers or modem. Another option is to head to Settings > WiFi and forget your wireless network. Then search again and reconnect, put in the password, and try it again. Android 8.1 had a lot of changes to WiFi, Google’s most recent Android Pie update has even more.
Pixel Bluetooth Problems
With so many different devices, brands, accessories and car makers we always see Bluetooth complaints. Personally, my Pixel never had a single issue until I updated to Android 8.0 Oreo. After it, we started seeing widespread complaints on Nexus and Pixel devices.
Some are reporting Bluetooth drops randomly, which has been a problem in the past. The biggest thing we’re seeing is connectivity in cars. Some just don’t want to keep the connection, or it turns itself off. We recommend deleting all Bluetooth pairings and starting over, for the best experience.
The official Android 8.0 Oreo update, then the January Android 8.1 Oreo update finally fixed Bluetooth once and for all. At least, that’s what Google said. We saw a slew of changes to Bluetooth, and most of the big complaints are gone. Google further refined that with Android Pie, so you shouldn’t have any major issues anymore. Try re-pairing all of your devices, and check for software updates on 3rd party stereos from Sony or Pioneer.
Pixel Camera Problems
Aside from the newer Pixel 2, the original Pixel has one of the best smartphone cameras around. It received high scores from independent reviews, and most owners love it. Sadly, there is a small hardware issue with ALL Pixel phones, but early on Google made changes to fix it. Basically, this is a non-issue.
We’re talking about lens flare, which happens on all cameras, especially expensive DSLR’s. That’s why big lenses come with hoods to block out reflecting light. Some users are seeing a flare of light in photos, or a ring. Many use this for artistic purposes, but it’s happening more than it should on Pixel.
This is due to a variety of reasons, and Google promises that it’s nothing to worry about. Personally, out of over 300 photos, only two of mine experienced this in just the right situation. I’ve yet to notice it since.
If photos are blurry make sure to enable HDR+ and try wiping the camera lens free of any fingerprints. Google released an update in 2016 that fixed the camera, and most don’t have this issue anymore.
Another problem is international models in poor signal areas (no 4G LTE) have a weird camera glitch or artifacts on the display. The Google Support forum has multiple complaints about the camera freezing, artifacts, and blocks on the screen or even pink and purple colors appearing and ruining photos. This is a small limited problem that only happened in specific scenarios. Read all about Google’s fix at the Google product forum.
Pixel Microphone Problems
Our microphone on two Pixel XL devices work just fine, but this Reddit thread is full of complaints. Apparently, sometimes the microphone just stops working or acts funny. This is an issue we’re not hearing too much about, but some have received replacements over the situation. In fact, if your microphone stops working Google will likely replace your phone.
We recommend starting a phone call to voicemail and turning speakerphone on and back off. That should toggle the microphone and fix any issues. Another idea is to perform a factory data reset, although that will erase everything from your device. Those with microphone problems may want to get a replacement. Are you facing problems with this? Let us know.
While not the microphone, there is another problem with sound. Multiple owners have confirmed at loud volumes the speaker gets scratchy and there’s some sort of audio problems. Some have even received replacement devices as a result. We have good news, the Android 7.1.2 update fixes Pixel audio problems. Google confirmed this was one of many fixes too. They made further adjustments to audio in Android 8.1 for the original Pixel, and the new Pixel 2 XL.
Every smartphone gets hot while charging, especially using the fast rapid charging technology with USB Type-C. Because of the issues Samsung faced recently, all users are getting worried about a hot phone, when they shouldn’t. There is nothing to worry about with your Pixel.
It’s what allows our phone to charge from 0-50% in about 20 minutes, and gives the Pixel amazing battery life. Fast charging is a great feature although the phone may get a little hot while charging. Especially if you are gaming or using navigation at the same time.
We recommend just using one of the great cases we linked to at the top of the page, and you won’t feel the charging heat. At the same time, there could be an app misbehaving that is causing the device to stay awake. Thus using too much power and heating things up. Head to Settings > Battery > and see if anything suspicious is at the top of the list. If so, uninstall it and contact the developer.
Bootloops After Update
If your phone is rebooting over and over again following a recent update, we have a potential fix. This can happen for several different reasons, especially if you don’t have enough battery for it to finish the process. If you’re dealing with bootloops turn off the phone or wait for it to reboot. Once it does, press and hold the power button and when you see the Android logo press and hold volume down.
You’ll see a notification to “boot into safe mode” and you’ll want to press ok. You should see safe mode at the bottom. From here make sure everything works and that apps aren’t crashing. A specific app could be part of your problem. Uninstall any new apps, look for updates again, and reboot your phone.
If you still can’t get the bootloops to stop boot back into safe mode. Now, go to Settings > Backup & Reset > Factory Data Reset and erase your phone. It’s a bummer, but starting over and erasing everything is better than having a phone that doesn’t work at all. This usually fixes whatever caused the random reboots.
Pixel Notification LED Light Missing
Most Android smartphones have a notification LED light near the top that blinks for incoming calls, texts or notifications. It’s something many Samsung users love. We’ve received a lot of questions about why the Pixel doesn’t have one.
It does though, it’s just disabled by default. Follow this guide to enable the notification LED, and customize it with an app called Light Flow for the best experience. The phone uses a feature called Ambient Display, but some users prefer the old style. Carry on.
Pixel Battery Life Problems
In our testing, the Google Pixel XL still has some of the best battery life, even if they’re over a year old. Pair the 5.5-inch screen with its huge 3,450 mAh battery and it should last everyone an entire day if not more.
As with every phone, because everyone uses them differently, some are having problems with poor battery life. This could be due to a lot of things but is likely an app that isn’t working right with the Android Oreo update. We recommend customizing location settings, turning the screen brightness down to around 40% or automatic, and closing big apps you no longer need. The phone is almost 2 years old, so battery degradation could also be a factor.
However, the best route is to head into settings and make sure an app isn’t draining your juice. Head to Settings > Battery and see what’s at the top of the list. Typically Android system, Android OS, or the screen is at the top. If there’s an app at the top, something isn’t right. Uninstall it, disable the app, or tap on it and hit “Force Close” to kill an app that’s draining the battery.
We also recommend setting up Battery Saver modes when you’re in a pinch and need extra juice.
Furthermore, a big update in May of this year fixed a few potential charging problems. If you were on the Android P beta you missed those. That said, they’re in the final Android 9 update so you shouldn’t be experiencing anything anymore.
Fingerprint Scanner Problems
The Google Pixel has one of the fastest, most accurate, and easiest to use fingerprint scanners. That said, if you didn’t set it up right or saved a print before adding a case, it might not work 100% of the time.
If so, try going into settings and deleting any saved fingerprints and redoing the process to set it up. If you’ve installed a case the angle could be slightly different, so again we recommend redoing the entire process. Make sure the scanner is clean and free of dirt, and same goes for your fingertips.
On a semi-related note, previous Nexus devices had a feature where the screen would turn on when the device is picked up. So you don’t have to constantly tap the scanner on the back. This was left out of the Pixel software at launch but Google added it in recent software updates. Find this under display settings.
Pixel XL Android Pie Charging Problems
For whatever reason Google continues to face problems with charging on the Pixel and XL. Now that the Pixel XL has Android 9 Pie we’re seeing reports about quick charging, and how it doesn’t work. Basically, this is what lets the phone go from 0-50% in around 25-30 minutes.
After Android Pie users are no longer seeing “Charging Rapidly” no matter what charger or device they’re using. Even the official USB Type-C with Power Delivery charger that came in the box. Sometimes phones charge at full speed, other times it’s extremely slow.
We have good news. The October 1st Pixel update will reportedly fix charging issues once and for all. Google is sending out the latest October security patch to multiple devices and it specifically mentions charging. So, check for updates and hopefully you get that battery full faster than before.
Pixel Android 9 Pie Problems & Fixes
Our list of fixes will help you with just about any situation. That said, if you’re looking for information specific to Android 9 Pie on the Pixel or Pixel XL click here. We put together a guide on Android 9 problems and fixes. While you’re at it, this comparison will show you everything that’s new in the latest software for your phone.
At the beginning of each month Google releases software updates. In December 2018 Pixel owners received a slew of bug fixes, and we’re expecting even more in January and February as the launch of Android Q nears.
General Bugs & Problems
Another problem is the Pixel and Pixel XL keep freezing for users. The June Android Nougat update fixed it, according to Google. That said, we started seeing this complaint pop up again after the update to Android 8.1 Oreo in December, followed by more with Android Pie. Are you experiencing any freezing? If so, make sure you’re running the latest August Android 9 update for your phone. Then, look out for the October patch with more stability.
Of course, some users may have other small problems here and there. Like screen glitches or rotation, lag, app crashes, or other minor things that can often be solved by a simple reboot. Actually, most problems I get asked about daily are often solved by a reboot.
Owners can easily reboot the phone by long-pressing the power button, and hit “restart”. It will quickly turn off and restart back to how it was before the problems. You shouldn’t need to do this often.
If the Pixel is completely frozen, do a hard reset. Simply press and hold both power and volume up at the same time, and hold for about 10 seconds until it reboots. This will fix any issue with a frozen or unresponsive device, then make sure you’re running the latest Android release.
Pixel Missing Text Messages Problem
Another common complaint for Pixel owners is the missing text messages thing. For whatever reason SMS messages fail, don’t send, or don’t come in like they should. Having text message problems is extremely frustrating. And now, we’re seeing Gboard typing problems on top of that.
For more information on this problem and what to expect click here. The December 8.1 release added a fix for the KRACK exploit, solved the missing text bug, and overall text reliability. Basically, you shouldn’t be dealing with this anymore. If so, it’s likely something else causing it.
Pixel Factory Data Reset
Last but not least is a factory data reset. This is the last resort, as it will erase all user data, apps, messages, and content from the phone. This typically fixes any major issues, software problems and more. It will revert the Pixel back to the stock out of the box state.
This is the best route to take for any big problems, and actually something I do after every major software update for a fresh start. Keep in mind it erases everything on the phone. Backup all data using many of the tools available, then follow the steps below wipe out your phone.
Head into Settings by pulling down the notification bar and hitting the gear-shaped icon near the top. In settings scroll down to Backup & reset and then tap Factory Data Reset. The phone will reboot a few times, erase everything, and boot up fresh and ready to go.
Expect more changes and bug fixes to arrive with each monthly update, or with the big Android P release later this summer.
After trying some of these fixes are you still having problems? Let us know in the comment section below.
So what’s next? That of course, is the first few big bug-fixing updates to Android 9 Pie in January or February. Google released Android 9 in early August after a long beta period. And while they had plenty of time to test things, once millions of people got the update more issues emerged. Now that they have, Google will quickly address any and all of them. Like the charging fix in the October patch, and the WiFi issues in the December patch.
Additionally, if there are too many problems we could see Google release Android 9.0.1 or even Android 9.1, but we don’t expect to see that until early 2019, if at all. Stay tuned for more details and good luck.
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