The OnePlus 5T is a great phone with plenty to like, but it’s not perfect. As more users buy one we’re starting to see more complaints about OnePlus 5T problems. Don’t go to your carrier store or call for help only to sit on hold, we’ll help you fix it yourself. Here is a list of common OnePlus 5T problems and how to quickly fix them. Including what changed in the latest big software update.
Since the initial release date, the company has released multiple quick software updates to fix problems. OnePlus is quick to deliver updates, including Android 8.1 Oreo, but some are still having issues. That’s what we’ll focus on below.
It’s still a worthy replacement for the OnePlus 3T or even the 5, but just know that some issues will need attention. We’ll walk you through some of the biggest complaints, and offer fixes or resources to address them.
The OnePlus 5T is by far the companies best smartphone yet. They fixed some of the camera issues, screen scrolling jelly effects, and introduced a sleek and powerful phone. However, nothing is perfect. So far we’re seeing a lot of complaints at the official OnePlus forum, and popular sites like XDA Developers. Everything from GPS issues, WiFi drops, camera complaints, misbehaving apps, Bluetooth fails, and poor battery life.
Android 8.0 fixed a lot of it, and we’re expecting further improvements in Android 8.1 Oreo. For now, these are some of the problems you might face, and how to deal with them.
How to Fix OnePlus 5T WiFi Problems
Something we see with every smartphone release is complaints about WiFi. From poor connectivity, drops, to even 5GHz not working right. Most of the WiFi issues from the OP5 are gone, but the new 5T has a few of its own.
Before we begin, make sure to head to settings > about phone > and check for updates and install any new software. This is especially true if you’re in the beta program. OnePlus releases multiple OxygenOS updates with quick fixes, and a few of them specifically mention WiFi. Make sure you have the latest software.
Read: 15 Best OnePlus 5T Cases
If you’re still having WiFi problems we have a few suggestions. For one, try turning it off and back on inside settings on the phone. It’s also a good idea to power down your WiFi router at home for a few minutes and turn it back on. Another option is to head to Settings > WiFi and forget your wireless network. Then search again and reconnect, put in the password, and try it again. This completely resets the connection between your phone and WiFi and hopefully fixes your problem.
How to Fix OnePlus 5T Camera Problems
We’re seeing a few complaints about the OnePlus 5T camera. From photo quality, video recording, and the overall user experience inside the app. The camera didn’t work with Snapchat when it first came out, but the company quickly fixed that issue.
For starters, make sure you received the December 7th update for the OnePlus 5T. It has major camera improvements. This should also address the complaints about HDR mode and other small issues. You’d be amazed by how many users don’t accept software updates. Don’t skip them, and make sure you’re on the latest software.
However, if you’re still having problems with the OnePlus 5T camera there are a few steps to take. For one, restart your phone. If it’s Snapchat, restart the app. If you still struggle with Snapchat try Settings > Application Manager or Apps > Snapchat > Clear Cached Data + Force Stop. This wipes out all the settings and might improve Snapchat.
If all else fails and the latest update didn’t fix your camera try turning off HDR mode. We’re expecting other improvements with each update and a vastly improved camera experience on Android 8.0 Oreo. For now, you’re stuck waiting for an update from the company.
How to Fix OnePlus 5T Face Unlock Problems
The iPhone X has a neat little Face Unlock feature, but it’s nothing compared to the speed of the OnePlus 5T Face Unlock. It’s amazing how great it works when it does work. If you’re having problems, you aren’t alone.
For starters, the last Oxygen OS 4.7.4 from December fixed the inconsistency issues with Face Unlock. Where it works great at first, but then starts to fail after a few days. Meaning most of the face unlock problems are no longer an issue.
If you’ve already updated to the new software and Face Unlock is still giving you trouble we have one other suggestion. Simple delete your registered face and redo the recognition process. Take it slow, and make sure you complete the scan in a room with a lot of light. This gives it the best recognition possible and will help the phone register your face in less than ideal situations.
How to Fix OnePlus 5T Bluetooth Problems
WiFi isn’t the only one, as we hear complaints about Bluetooth with every new phone too. With a vast array of devices trying to connect issues are bound to surface. One user claims to have problems with WiFi, Bluetooth, and overall 4G LTE connectivity.
The biggest complaint is Bluetooth in cars, where the phone simply won’t connect. Some suggest restarting the phone and trying again, and others suggest it took more than one restart before the phone and car Bluetooth paired up. Bluetooth is always a little tricky, so try to forget all pairings and start over with any process.
Basically, unpair everything and start over. This is especially helpful now that the phone has received several software updates. Give devices you’re trying to connect a fresh start.
OnePlus 5T Apps Aren’t Fullscreen
Another problem that everyone will likely face is apps that aren’t fullscreen. The OnePlus 5T has a new 18:9 aspect ratio long and skinny screen. It looks great, but some apps have black bars at the top and bottom. Similar to Widescreen movies a few years ago.
Other companies like Samsung added an option to control the aspect ratio and fullscreen mode for individual apps. We don’t have that option on the Oneplus 5T. So, for example, YouTube doesn’t show videos in full-screen mode.
As a quick tip, YouTube supports this for any device regardless of your settings. Pinch and zoom while playing a video on YouTube, and it will stretch to use the entire OP5T screen. Enjoy.
OnePlus did add a few controls for managing apps and services in full-screen mode, but it doesn’t always work. We know the upcoming Android 8.1 update, currently on the 4th beta release, has a newly optimized fullscreen app mode.
How to Fix OnePlus 5T Fingerprint Scanner Problems
Another common issue we see complaints about is the fingerprint scanner. Most report it’s incredibly fast, but some are having issues. These are typically the device not recognizing a finger, or getting false readings while in a pocket.
However, if you keep getting false readings in a pocket there’s a setting for that. There is an option in settings that will prevent the phone from turning on in a pocket and vibrating from the scanner trying to get a reading. This will stop the phone from pocket dialing, and fix potential battery life problems from false scans.
Our best advice for the fingerprint scanner is to delete any saved prints and start over. This is especially true for anyone using a case. That’s because a case will change the angle of the scan and may impact performance. Add fingerprints to your device after you install a case. In some cases, users register the same finger twice for an improved experience. You can try that too, or just use Face Unlock.
How to Fix OnePlus 5T Audio Problems
Another relatively common complaint is regarding audio. From the speakers, in phone calls, to while playing games and such. Honestly, we’re not sure why, because it all works fine here. Of course, everyone uses their phone differently. Our only real advice for audio problems is to ensure you’re on the latest software, or RMA the device and get a replacement from OnePlus if it’s that bad. They added some audio optimizations last year, and that’s about your only hope.
The latest December OxygenOS 4.7.4 update on December 7th made multiple changes to the camera, audio, Bluetooth and everything mentioned above. If you’re still having issues with sound after that, our only suggestion is to wait for another update.
How to Fix OnePlus 5T Group Text Message Problems
Oddly enough, countless users on the official forum are having problems sending and receiving text or picture (MMS) messages with the OnePlus 5T. This is a silly problem, but a problem nonetheless.
The pre-installed text message application used by OnePlus does not support group messages or MMS. So all you need to do is download one of the many excellent 3rd party text message applications from the Google Play Store. We recommend Textra, as it has tons of options and custom colors for the notification LED.
Don’t expect an update to fix this anytime soon.
How to Fix OnePlus 5T Battery Life Problems
With every phone released users complain about battery life. You’re using the phone more than you normally would, testing features, installing apps, give it a few days to balance out. This is our first recommendation. However, if you are noticing actual battery life problems, something might be wrong.
This could be due to a lot of things but is likely an app that isn’t working right with Android 8.0 Oreo. We recommend customizing location settings, turning the screen brightness down to around 40% or automatic, and closing big apps you no longer need.
However, the best route is to head into settings and make sure an app isn’t draining your juice. Head to Settings > Battery and see what’s at the top of the list. Typically Android system, Android OS, or the screen is at the top. If there is something else at the top, something isn’t right. Uninstall it, disable the app, or tap on it and hit “Force Close” to kill an app that’s draining the battery.
We also recommend setting up Battery Saver modes when you’re in a pinch and need extra juice.
General OnePlus 5T Bugs & Problems
Of course, some users may have other small problems here and there. It doesn’t matter what you’re dealing with, the first step is always to try a reboot. Whether that’s screen glitches or rotation, lag, app crashes, or other minor things, try rebooting your phone. Actually, most problems I get asked about daily are often solved by turning the phone off and back on again.
Owners can easily reboot the phone by long-pressing the power button, and hit “restart”. It will quickly turn off and restart back to how it was before the problems. You shouldn’t need to do this often.
This is by far the best solution to any minor issue. If the phone is completely unresponsive push and hold the power button, and hold down for 10 seconds. The phone will reboot into a safe recovery mode. We recommend clearing the cache while in here, then use volume keys to navigate to reboot. Press the power button to select reboot and it will start fresh. Make sure you don’t accidentally do a factory reset, as this will erase everything on your phone.
For now, if you’re experiencing any other crazy problems we recommend reporting it at the OnePlus forum, and wait for the update to Android 8.1 Oreo in the near future. It will have a slew of improvements, new features, and bug fixes.
How to Factory Reset the OnePlus 5T
If you are experiencing major problems or can’t find a solution to something, try a factory data reset. This is a last resort and will erase everything, but can fix most issues. You can do this a few different ways, and here’s the easiest method.
Head to Settings by pulling down the notification bar and hitting the gear-shaped icon near the top. In settings scroll down to Backup & reset and then tap Factory Data Reset. The phone will reboot a few times, erase everything, and boot up fresh and ready to go. Again, a factory data reset erases everything from your phone. Back up anything important before you proceed.
What’s Next for the OnePlus 5T?
So what’s next for you and your phone? Well, because OnePlus is a small company they’re extremely fast when it comes to software updates. The OnePlus 5T has received lots of them since being released, and we’re expecting another here as 2018 continues.
The company quickly released Android 8.0 Oreo and they’re already hard at work on 8.1 as well. That is a smaller update but an important one.
In the meantime, stay tuned to the official OnePlus forums for more information. Users post helpful advice all the time, and software updates get announced there too.
So what’s next for the OnePlus 5T? Well, Google recently unveiled Android P, but it won’t be available until August or September. In the meantime, try these fixes and wait for Android 8.1 Oreo. We’ll continuously update this post with more information as it becomes available. If you’re having problems we didn’t mention let us know in the comment section below.