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10 Common Galaxy S5 Problems & How to Fix Them



The Samsung Galaxy S5 is a great phone but it’s not perfect. Galaxy S5 users continue to run into problems with the former flagship. With that in mind, we’ll show you how to fix some of the most common Galaxy S5 problems.

In 2014, Samsung took the stage in Barcelona and announced the Galaxy S5. The Samsung Galaxy S5 included some big upgrades including a souped up version of Android 4.4 KitKat which, at the time, was Google’s most up-to-date operating system.

In the year and change since its release, the Galaxy S5 has been updated numerous times. Most Galaxy S5 users are on Android 5.1.1 Lollipop, an aging version of Google’s former flagship operating system.

While many Galaxy S5 users are enjoying a stable experience, others are running into Galaxy S5 problems on Lollipop and, in some cases, KitKat. Carrier forums continue to fill up with complaints about Galaxy S5 problems.


Android Marshmallow is expected to tackle some of these issues though many users can’t wait that long. (The update is reportedly coming later this year.)

Fortunately, there are a number of temporary and potentially permanent fixes for the Galaxy S5 problems that users should be aware of as we approach the Marshmallow release.

With that in mind, we want to take a look at some of the Galaxy S5 problems that have popped up for us (and other Galaxy S5 users) and offer some possible fixes for these issues.

How to Fix Galaxy S5 Battery Life Problems

Battery life problems are a thorn in the side of all smartphone users, not just those who own the Galaxy S5. We’ve seen tons of complaints about Galaxy S5 battery life over the past year or so. And while there is no guaranteed fix for these issues, there are some fixes to try in an effort to improve battery life on Samsung’s current flagship.

Often times, its a third-party application causing problems. That’s why we recommend booting the phone into Safe Mode.

Booting into Safe Mode will disable third-party applications which will allow you to identify potential culprits. If you’re not familiar with the process, here’s how to boot into Safe Mode:

  1. Power down the device. Then, press & hold the Power button and volume down key.
  2. Once it boots up, you can let go of the power button but keep the volume key held down.
  3. When you have successfully entered into Safe Mode, you will notice the text ‘Safe Mode’ at the bottom left corner of the screen.

We also recommend keeping applications updated with the latest bug fixes and enhancements. Make sure you gather feedback from Play Store reviews before you make your move.

It’s also worth restarting the Galaxy S5 to see if that will dislodge the problem. This has worked for us in the past. This reboot will clear the cache and kill off services that might be eating away at the battery.

You might also try disabling NFC and Bluetooth and getting rid of live wallpapers. Live wallpapers have the potential to chew through battery in the background.

For more tips and tricks, see our full rundown.

How to Fix Galaxy S5 Wi-Fi Problems

Wi-Fi problems are also a common Galaxy S5 problems. Like battery life problems, there’s no guaranteed fix for these issues. However, there are some things to try if Wi-Fi all of a sudden stops working or if your Wi-Fi connectivity suddenly becomes unstable.

The first thing to do is reboot the Galaxy S5. If a simple reboot doesn’t work, it’s time to check your connections.

Try rebooting your router if you haven’t done that in awhile. We recommend unplugging the router for a good 30 seconds and then plugging it back in. You can do the same for your modem as well. You might also consider updating your routers firmware. If those simple fixes do not work, it’s worth heading into your device’s settings.


Force your Galaxy S5 to forget the Wi-Fi network that’s posing problems. Head to the desired connection in Settings and select the Forget Network option. You’ll then need to reconnect to the Wi-Fi network with the password so make sure you have that handy.

It’s also worth going into Power Saving Mode to see if restrictions are in place. To access Power Saving Mode, head into Settings and then into the Power Saving Mode option. This is a known fix for Wi-Fi issues.

How to Fix Galaxy S5 Update Problems

Every time Samsung releases an update for the Galaxy S5, Galaxy S5 users run into installation issues. If that happens to you, here are some fixes to try.

If you run into an install interrupted error, make sure that you’re installing over a fast Wi-Fi connection. Check your connection and try again.

If it’s not the connection, try restarting the phone. If restarting doesn’t jump start the installation process, you can use Samsung’s Kies application for PC.

And if that doesn’t work, you might have to factory reset your device. For more on that, scroll down to the bottom.

How to Fix Galaxy S5 MicroSD Problems

Galaxy S5 owners continue to report issues with their microSD card. Fortunately, there are some simple fixes that could alleviate the issue.

First, you’ll want to power your phone down. Once it’s powered down, make sure that the microSD card slot isn’t blocked. You’ll also want to check for dust. Clean if needed and then turn the phone back on.

If it’s not a problem with the slot, try booting your phone into Safe Mode to check if the problem is related to an application. Safe Mode will disable your apps so you’ll know if it’s an app if the SD card works fine with Safe Mode enabled.

If you think the SD card might be corrupted, take a look at this lengthy guide. If nothing else works, you might want to try reformatting the card.

How to Fix Galaxy S5 Bluetooth Issues

If you’re dealing with Bluetooth problems on the Galaxy S5, note that there are several fixes to try before slamming the device against a wall.

First, try flipping Bluetooth off and on. To do this, head into Settings and then Bluetooth and toggle the service off and then back on again after a few moments. If that doesn’t fix the problem, it’s time to forget your connections. Head into Bluetooth and forget your devices.


If you’re trying to connect to a car, you’ll need to consult your manual. There should be a way to reset Bluetooth though the process is going to be different for each make and model. Once you’ve gotten the connection reset, forget the network on your phone and then try reconnecting.

Finally, we also recommend booting into Safe Mode (the instructions can be found above) which will disable third-party applications. This will allow you to check and see if apps are causing the problem. This is common.

How to Fix Galaxy S5 Performance Issues

Galaxy S5 users experiencing abnormal lag or sluggishness will be happy to know that there are an array of fixes to try and help stabilize the performance of the device.

The first potential fix that we recommend is a process that will clear the cache partition. To clear the cache partition on the Galaxy S5, follow these steps:

  • Turn the Galaxy S5 off.
  • Press and hold Home, Power and Volume Down buttons simultaneously until the device vibrates.
  • When the Samsung logo appears, release them.
  • Tap Volume Down repeatedly until you Wipe Cache Partition. Select it with the power button. Select Yes.
  • Wait for the process to complete. It could take awhile.
  • Reboot your Galaxy S5.

We also recommend halting the use of live wallpaper as they can negatively impact performance. You can also try toggling NFC off if you’re not using it. This often provides gains in performance.

If you want to go a step further, try turning off animations. To do this, hold down on a blank space on the screen, go to your Home Screen Settings then Transition effect and select None. You can also try disabling some applications through Application Manager in device settings.

How to Fix Galaxy S5 Camera Problems

We’ve been getting complaints about the Galaxy S5 camera app for almost two years now. If your camera app is bugging out, try these fixes.

To try and fix camera app lag, tap on the little gear that’s situated on screen when you open the camera application. Trying disabling picture stabilization when you don’t need it. Its been known to cause lag.

You might also want to try resetting the camera settings to see if that has a positive effect on the camera app’s overall performance.


If the camera fails to load, try restarting the phone. That seems to work for some Galaxy S5 users.

You can also try clearing the cache and and data for the camera app in the Application Manager found in Settings. To do that, select Force Stop, Clear Data, and Clear Cache. See if that works. If it doesn’t, try clearing the cache partition, a fix that we outlined above.

How to Fix Galaxy S5 Sound Problems

Some Galaxy S5 users have been reporting problems with notifications and sound. Specifically, text messages and GroupMe messages appear to be failing to alert users with vibrations and sounds when new messages arrive.

A user on Reddit has come up with a potential fix for these issues. It appears that Zedge, a popular ringtone application, might be causing problems. If you are running Zedge on your Galaxy S5 and you’re not being alerted to texts and messages, try this:

Disable Zedge as the default app for notification sounds if you have it set as the default. To check, go to Settings, Scroll down to Default Applications, then click the “clear” button next to Zedge. 2) Next, go back to the sound setting for your texts, groupme, or whatever app you’re having the issue in. When you attempt to set a new notification sound, it will ask you if you want to choose zedge or media storage. Choose media storage, then choose the notification sound you want. As long as you have it downloaded through zedge, you should be able to set it with the media storage option.

You can also just uninstall the application if you have no use for it.

If you’re experiencing sound issues when playing music over Bluetooth, try clearing the cache partition. (Instructions above.) If that doesn’t work, make sure you’re updated to the latest version of Android as older updates have been known to be the source of these issues.

How to Fix Galaxy S5 App Problems

If you’re experiencing issues with applications, there are a few things you can try.

First, try updating the app. There’s a good chance that the developer’s recently rolled out a bug fix so you’d be wise to give that a shot. You can also try reinstalling the application. We’ve had success with this method several times in the past.

If the problems continue, reach out to the developer and alert them to the problem. This will help them identify the problem and potentially fix it in a later update.

How to Fix Galaxy S5 Charging Problems

We’ve also heard from a number of Galaxy S5 users who claim to have problems with charging. This isn’t new to Android smartphones.

Galaxy S5 Review - 1

First, make sure you’re using the charger that came with the Galaxy S5. If it still doesn’t work, try using a charger with the same voltage rating as the Samsung Galaxy S5’s.

If nothing else works, try ditching the wall charger for a USB cable. Plug the Galaxy S5 into a computer to see if that helps. Charging this way is slower but it could save you some money and a few headaches.

How to Fix Galaxy S5 Problems if Nothing Works

If nothing here works, it’s probably time for a factory reset. This is a time consuming process and you’ll need to ensure that you’ve backed up all of your files before starting.

To do this, go into SettingsUser & Backup, and select Backup and Reset. From there, select Factory Data Reset. From there, select Reset Device and then Delete All.


If for whatever reason that doesn’t work, you can also factory reset using the hardware keys on your phone. Here’s how to do that. It’s a far more difficult process. We recommend the above route if possible.

  • First, you’ll need to turn the Galaxy S5 off.
  • Once its off, press and hold the Volume up button, the Home button, and the Power buttons together until you see an Android appear on the screen.
  • Once you see this, use the Volume down key to highlight the Wipe Data/Factory Reset option. Use the Power button to select it.
  • Use the Volume down key to select Yes – delete all user data and then use the Power button again to select it.
  • When you see the Reboot System Now option, you’ll know you’re on track. Use the Power button to select that option.
  • This will erase everything on the Galaxy S5 bringing it back to the state it was in when you first bought it. It also might fix the problems you’re having.

Sometimes, unorthodox fixes will work where common fixes fail. We also recommend taking a look at Android Central’s forums, one of our favorite Android-centric forums. If you’re still unable to find a fix, we suggest getting in touch with your service provider or with Samsung itself.

8 Reasons to Wait for the Samsung Galaxy S9 & 4 Reasons Not To

Wait for the Galaxy S9 If You Want the Best Software

Wait for the Galaxy S9 If You Want the Best Software

If you plan on keeping your next phone for awhile you should strongly consider waiting for the Galaxy S9 launch. 

If you're the type of person that typically waits two, three, four, even five years to upgrade your phone, the Galaxy S9 is probably worth waiting for. 

Samsung probably won't advertise this on stage during the Galaxy S9's launch event, but the devices should receive at least two years of major Android OS upgrades and several more years of bug fix updates and important security patches.

While it might be tempting to go with a cheaper alternative like the Galaxy S8 or Galaxy S7, their software support will be coming to an end much sooner.

Samsung typically stops upgrading devices with major OS upgrades after the two year mark which means the Galaxy S7 might not get Android 9.0 P

The Galaxy S9's hardware also ensures the device will get robust versions of Samsung's next OS upgrades. Samsung's Android updates for older phones are often limited by aging hardware.

The Galaxy S9 should launch with an improved version of Samsung's Experience UI. Rumors point to a brand new UX complete with upgraded AI, Bixby 2.0 (an upgraded version of the Galaxy S8's personal assistant), and a take on Apple's Animoji feature on the iPhone X.

The Galaxy S9's software will reportedly include animal characters and allow users to share them with friends across messaging apps. 

If you plan on keeping your next phone for several years and you want the latest features, fixes, and patches without having to install custom software, consider waiting a few more weeks to make your move. 



  1. eveeve

    01/28/2015 at 2:57 am

    Well, there are many android data recovery app could help, and I think Coolmuster Lab.Fone for Android really works great, you can use it to recover lost sms, contacts, photos, videos, etc, have a try!

  2. Brian

    02/06/2015 at 1:29 am

    If wifi constantly drops and reconnects try to shut off mobile data. This should give a solid wifi connection. Also in wifi under the Advanced option. (Three dots on upper right) shut off smart network switch. This might solve wifi problems.

  3. Ultimate

    02/06/2015 at 3:28 pm

    Try diabling smart switch in wifi setting

  4. CJ

    02/15/2015 at 3:55 am

    The “home” button doesn’t work well. I used to be able to hit it and it would take me from any application I was in and it would take me to the “home” screen (what a concept). Now most of the time I hit it I get the Google voice app. It’s become difficult to quickly reach my home screen. I wish I could go back to the previous software.

  5. vusi

    03/23/2015 at 12:21 pm

    My galaxy s5 is deleting my contacts or if numbers are there they don’t have names or identities. What must I do?

  6. kami

    03/25/2015 at 2:40 pm

    when i the pictures with my s5, i notice when i go to look at them part of the picture is cut off or the pictures are jumbled like a jigsaw puzzle. Its a brand new phone. I need my pictures considering i am a stylist and take a lot of before and after picture for my profile. Help!

  7. mils

    04/02/2015 at 6:33 pm

    Im currently a med student in cuba, my wifi works well as ive been using it each time I travel. but here in cuba, it seems not to work well due to some problem with the service provider… ive tried the factory reset option. and it works well, I am able to use wifi (as long as I don’t put my sim card in my phone) as soon as I use my sim card again wifi disappears. and even when I remove it again it remains gone.

    I would like to to be able to use wifi without having to factory reset my phone each time.
    can anyone help me fix this problem with my phones wifi?

  8. my s5 camra not working

    05/15/2015 at 1:27 pm

    camra not working

  9. james

    05/23/2015 at 8:38 am

    I have owned almost every galaxy ever made. I have had problems with every single galaxy from head phone jack not working to display not turning on. Samsung your phones are not durable. I am a mechanic and in dirty environments your phones stop working. My s5 issues is I have to leave it on a heater or under a light for the display to turn on. When cold the screen stays black But the phone is on. My note2 did the same thing and stopped connecting to my carrier No signal. I pay tons of money about 1200 to 1800 a year in phones. I have never had one last longer than 6 months. Please make a durable phone. The s5 will be the last galaxy I buy. It’s more than just app issues .

  10. Robin

    06/14/2015 at 10:19 am

    Ever since I’ve updated I’very had issues with the driving mode being on when it’s turned off. Goes off constantly! Whether I’m in the car or not. Hoping they figure a solution soon.

  11. Beth

    06/16/2015 at 9:00 pm

    Has anyone experienced random photos (while snapping multiples) turning different colors? This has happens twice in a week. We’ve played with the phone for days. There are no filters, hues, saturations, etc. that would even change to these specific colors. It changes blues to the same tone, pinks to the same tone and so on… for every 10 we snap maybe 1 will do this. Any thoughts? Thx in advance.

  12. micibakes

    06/23/2015 at 1:33 pm

    I updated my phone (nexus 5) about a week ago to 5.1.1 and I’ve been having network issues. I noticed if I have bluetooth on (even if only connected to my car for music), my service drops, my messages don’t get sent. any ideas what to do?

  13. Amanda

    06/23/2015 at 5:21 pm

    Notifications don’t pop up or vibrate, light doesn’t blink when I have notifications, numbers on lock screen turn into squares, I have peopl econstnatly complaining that they can’t hear me when they’re on the phone with me… and I just got my Samsung Galaxy S5 in May.

  14. Jesse Hackshaw

    06/26/2015 at 5:07 am

    These are pretty good tips. As suggested in the comments, turning off the mobile data and smart switch option also improves WiFi connectivity on most android smartphones.

  15. david no texting in 5.1.1

    06/28/2015 at 2:48 pm

    Since update to Android 5.1.1 I am not able to send text. Any suggestion on how to resolve. I don’t want to move back to Android 5.0.

  16. Petro Shepherd

    07/02/2015 at 7:30 am

    My phone was freezing on Wapp……reboot with taken the battery out……now my phone will not come on??????????????????

  17. Roger

    07/03/2015 at 10:20 am

    Won’t be buying Samsung again, how can you call 5.1.1 an update it’s a backstep

  18. Ron

    07/06/2015 at 1:05 pm

    I had trouble before 5.1 making phone calls as pressing the call button would bring me right back to the contact information . . . Now on average it takes a good 5-8 attempts to dial out if at all. The 5.1 update sucks, point blank. Yes I did a factory restore (which sucks it has to be done), wipe cache partition and anything else recommended.

  19. Kofi Offei Nyako

    07/07/2015 at 8:49 am

    my s5 performs well. However, it would automatically restart itself after every 45 minutes to 1 hour. Could it be a feature with the settings that I may not be getting right or it is just the phone that may be faulty.

  20. sami noor

    07/08/2015 at 5:48 pm

    I’m facing problem with freezing applications and drain battery life.

  21. Todd

    07/12/2015 at 7:46 am

    Ringer volume turns off constantly since it was new 3 phones later and same issue. I’ve only had this junk for a month now I’m trying to get Verizon to give me a different phone.

  22. Joe

    07/20/2015 at 12:35 pm

    Haven’t had ANY of these problems with my new S5 (3 months old) in July of 2015…

  23. Harold Tuttle

    07/22/2015 at 9:56 am

    My wife is having issues with her Galaxy S5. When you are talking to her her voice cuts in and out (what you hear when talking to her). Has anyone heard of this, or have a fix? She just had her phone replaced. Using AT&T service.

    • Edward hald

      09/12/2015 at 4:30 pm

      I have a s5 and I also get sporadic periods when talking that I can’t hear the person.I am talking to or they can’t hear me
      At first I thought it was location specific in my house, ie. In my den, but my wife has a note 4 and my son has s6 and neither have a issue. I got the 5.5.1 update. And so did they. I have done a factory reset twice due to other issues with music player and corrupt Sim card messages.

  24. Mike

    07/23/2015 at 11:33 am

    My Sim card suddenly was erased! It gave me the option if I wanted to, and I pushed cancel,turned it off, and took both the battery and zoom card out. Putting it all back and powering it up, it was erased. Did I do something wrong?
    Plus, now it says “Sim card is blank, or has an unsupported file”

  25. Bruce

    07/25/2015 at 9:02 am

    The factory reset procedures do not make the ” Unfortunately the setting has stopped ” go away. Galaxy S5 is still not working at all

  26. Bruce

    07/25/2015 at 9:09 am

    This is for Galaxy S5 from AT&T which corrupted during the updating process requested by AT&T. After the corruption, It always shows that the setting has been stopped on the start of the system.

  27. Nikko

    08/28/2015 at 1:42 pm

    Please Someone Help me !!! When you watch a personal video from your phone and while watching video you tap the screen the options (like play , pause , speed etc.) will come out , but in my phone even i tap the screen theres no coming out . What will i do ??

  28. Mark Longwell

    09/13/2015 at 5:43 pm

    Try this app, I had issues with an app called “heads off” as it would work for a few hours and then the heads up notifications would be back and Id have to restart the app. So far ticklr seems to be doing well. Hope this helps.

  29. Janet

    09/29/2015 at 8:24 pm

    Y galaxy s5 won’t let me send messages from time to time. It will just fail to send. Sometimes turning off and on works other times it don’t. Also now my texting that I send does not show up as last thing on screen. All my texts are going to top of screen above all my replies and never did before. How can I fix this as I have looked thru all my options on my phone.

    • Judy Hummel

      11/07/2015 at 8:51 pm

      I am having the same problem with the order of my text messages. I am really frustrated! Have you found a solution?

  30. Arnel Toves

    11/08/2015 at 2:21 pm

    If there is so much problems with the s5 why does the Samsung keep making it! I’ve been using the S since the first model came out way back and never in countered so much problems like I do with My S5. I recently up graded from an S4 or at least i thought so, we’ll little did I know that I was in for a big mess of a phone that was a giant down grade from the s4, it seems to me that the s4 was a better phone as is 100 times more responsive then this stupid s5 that I wasted my hard earned money on. Now I’m thinking of just changing to their direct competitor yup you know who I’m talking about the Apple of my eye phone.

  31. Lara

    12/17/2015 at 5:34 pm

    I can’t play back video that was taken with camera on my galaxy s5

  32. Chris

    01/17/2016 at 3:22 pm

    My s5 text screen has gotten smaller and is on top of my messages. Any help?

  33. nmorris

    01/24/2016 at 2:00 am

    Can anyone help me? I installed latest software update on s5 last night and now my phone keeps swiching itself on and off and i cant actually get in to use it at all! Switches on to screen saver then after a few seconds it switches off anx on to samsung colour logo and does same as before over and over and battery gets extremely hot

  34. Steve

    01/25/2016 at 7:59 pm

    My phone doesn’t show I got calls they don’t show up until I listen to my voice mail

    • ciiru

      02/04/2016 at 9:31 am

      i have this problem with my sg5…. and multi-media doesn’t download in certain locations

  35. Peggy

    01/25/2016 at 8:27 pm

    I don’t receive calls that are made to my phone. Missed calls don’t show up when I have a voice mail for it. Nobody can hear me when I have them on speaker phone and I cut out all the time. How do you fix all of this?

  36. Linda Creech

    01/29/2016 at 3:29 pm

    My Galaxy 5 constanlty has the screen going black. I take the battery out constantly and cut it back on, sometimes it works and other times it doesn’t. I had a 3 that didn’t give me this much problems. Can anyone suggest what is going on. the folks at the store sure didnt.

  37. Bree

    02/04/2016 at 1:44 am

    Hello my cell was acting as if it had a virus on it now it is acting as if it’s taped screen is randomly turning on and beeping and way to much static I understand static wireless phones r expected to have some but not like this my battery dyes with in a hour of being off the charger and men more things that would happen as if my cell was taped I’d this a glitch with the system it self or just my phone

  38. joanne

    02/08/2016 at 11:05 am

    For some reason i now cant watch any videos ive taken on my s5 phone i av a black screen saying cant play video. Please help

  39. [email protected]

    02/08/2016 at 3:01 pm

    I have same problem as Joanne with video play back

  40. [email protected]

    02/18/2016 at 9:19 am

    I have two times showing in the top home screen bar. Like the phone had double vision. One of the times is wrong
    HELP PLEASE . Thanks in advance

  41. Caryn

    02/29/2016 at 10:13 am

    Can someone possible help me? I came here for one reason and ended up finding something else I have a problem with. That was a section about sounds and Alerts not working well I don’t really have a problem with that but what my issue is, is there’s been times that the alarms I have set do not go off. It happened again this morning.. I thought I slept through them but considering two of them are death metal, I don’t think that was the problem.. I was sitting right next to it when another alarm was due to come on and it automatically silenced itself and didn’t even go off. Minutes later I got a text message when I had it in my hand and that didn’t even Alert me.. And when I went to respond to the message none of the sounds worked either. Is there a fix to this? I did restart the phone and it worked….

  42. Caryn

    02/29/2016 at 10:22 am

    Oh and…. I have no use for NFC and I read to turn it off… it won’t let me… it doesn’t give me the ability to… how can I do this?
    Same with Bluetooth. ..

  43. John

    03/10/2016 at 4:44 pm

    The car bluetooth on my s5 drives me crazy (2014 Mazda3). Constant failures to connect. Don’t know if this is a Samsung issue or Mazda MZD software problem.

  44. sam

    03/13/2016 at 12:16 pm

    will not even turn on

  45. Norva

    03/16/2016 at 6:11 pm

    I plug my Samsung s5 into my PC to down load photos and my computer says no drivers installed. no matter what I do I can’t get it to work. I am now quit frustrated. I got the ones off my card but not my internal part of the phone. Thank you hope someone can help

  46. Dorcas

    03/27/2016 at 9:39 am

    When texting my smiley faces no longer work. How can I fix it?

  47. Gerard

    03/28/2016 at 1:11 pm

    Cannot switch off mobile data – driving me crazy. I un-tick the box….it gives me the warning about email etc not working without wifi……and then it re-ticks the mobile data box. I tried to do it via data useage screen….and the network settings screen. Same problem in each place.

    • MB

      04/06/2016 at 2:49 am

      To doable mobile data – Choose a network type that does not automatically reconnect. I found this solution elsewhere and it worked for me.

      However I still have the problem that I cannot disable wifi – even with flight mode on!

  48. Terry Lynne

    04/05/2016 at 11:46 am

    I’ve been having a problem with my S5 calling 911. Has something to do with with the emergency call feature on the lock screen. Three days in a row!! Does anyone know how i can prevent this? It’s locked, in my back pocket, if the home button gets pressed the emergency button somehow gets activated in my pocket. I don’t know how long they’re gonna put up with it. Please help

    • Pete Van Opens

      06/02/2016 at 10:11 am

      This happened to me too after the last Android update. It’s made 5 911 calls now. it used to just call my emergency contact. yeah…the authorities aren’t finding this very funny.

  49. Lynn Eldrett

    04/20/2016 at 2:16 am

    Hi my galaxy 5 has deleted all my (precious) photos and refuses to ring or sound to notify a text. I have tried all the fixes listed here but no change. Can anyone tell me what to do with it? Other than chucking it in the bin Thanks

  50. Thomas

    05/01/2016 at 12:30 pm

    My s5 make a constant buzzing sound when recording a video any thing I can do to fix this

  51. sonia

    05/05/2016 at 5:03 am

    My s5 keeps on freezing and rebooting every 5min

  52. S.

    05/18/2016 at 4:02 pm

    I do not like the S5 auto correct/suggestive text. It is not intuitive at all. The S3 was much more intuitive. Is there anyway I can change the suggestive text feature to one that is able to anticipate what I am going to text? I know its difficult to understand but I the S3 was intuitive.

  53. Velavan

    05/22/2016 at 11:37 am

    My s5 going to get 1 year old. Now am having problem in ear phone port . Anybody give reason for that issue.

  54. Dora

    05/25/2016 at 11:57 am

    I just updated to marshmellow, now I can’t cast to my android tv anymore! Anyone else having this issue? Is there a fix? Is there away to go back to lollipop?

  55. Blu

    07/03/2016 at 10:58 am

    I have the same problem samsung s5 videos loge then 2 mins will not play back, just shows black screen and says unable to play video

    Please please please help

  56. Barry

    07/28/2016 at 8:38 am

    Anyone else have problems with gallery scrambling the order of photos when posting to facebook or loading onto computer,videos will not load to computer at all?

  57. Ru Zhang

    08/03/2016 at 8:42 am

    ok so why do people like phones

  58. Pampered Chef Debbie

    08/11/2016 at 11:01 am

    I just followed your directions to clear my cache and my phone did a factory reset instead!!!! Now I have NOTHING on my phone……no contacts, no text messages, no voicemails, no memos, no pictures, no videos, no documents, NOTHING!! Thanks for nothing. :(
    This is what I did: “Turn the Galaxy S5 off.
    Press and hold Home, Power and Volume Down buttons simultaneously until the device vibrates.
    When the Samsung logo appears, release them.
    Tap Volume Down repeatedly until you Wipe Cache Partition. Select it with the power button. Select Yes.
    Wait for the process to complete. It could take awhile.
    Reboot your Galaxy S5.”

  59. Henry Barnett

    08/24/2016 at 5:56 am

    ALWAYS ALWAYS make a backup of your phone before doing anything. Ignore that at your peril. If your S5 turns off randomly the most probable reason is the battery. Change it (a new original costs about 12 Euro inc postage). Symptoms are one or many of the following: Turns off at random, turns on and off at random, turns off and will not turn on unless recharged, when charger connected shows 50% or 100% etc. Learnt from experience! FACTORY rest last thing to try. Now read again the first line.

  60. Patty in Meadview

    09/14/2016 at 6:04 pm

    My phone battery gets really hot quickly. What can I do?

  61. John Cheng

    10/11/2016 at 6:11 pm

    In the “How to Fix Galaxy S5 Performance Issues” section, there’s a mistake in the instructions.–>”Press and hold Home, Power and VOLUME DOWN (!) buttons simultaneously until the device vibrates.” It should be volume up, volume down is for custom OS download mode.

  62. allen

    03/14/2017 at 1:49 am

    i plugged in to charge my galaxy 5 , which was working at the time ,when i checked to see if it was charged the phone was dead , we checked battery it was fine , the phone will not switch on at all. there seems to be know power( we have checked batter and tried a new battery) . any advice.

  63. allen

    03/14/2017 at 1:53 am

    i plugged in my galaxy 5 to re chargeg. we i checked the phone was charged . the phone was dead and would not switched on. there seems know power at all.( checked the battery it is fine , tried a brand new battery still know power). any advice besides throughing the phone away.


    04/05/2017 at 11:30 pm

    My Galaxy S5 front screen seems to be loosen so whenever I press the return button I need to press a few times in order to activate any function. I realized that the screen has a little gap. I’m afraid to glued it back with strong glue but my phone is responding until a few try’s. Sometimes it a real nuisance to just a make a phone call. The phone seems to turn into another screen with I did not happen to press. Pls advise.

  65. Doug N

    04/29/2017 at 11:08 am

    “How to Fix Galaxy S5 Problems if Nothing Works

    If nothing here works, it’s probably time for a factory reset. This is a time consuming process and you’ll need to ensure that you’ve backed up all of your files before starting.”

    To do this, go into Settings, User & Backup, and select Backup and Reset. From there, select Factory Data Reset. From there, select Reset Device and then Delete All.

    OK, so here is the thing that all these support posts seem to be missing. “If nothing here works”, again, “If nothing here works”. So, not being a rocket surgeon, or a brain scientist, I am missing the part beginning with “To do this, go into Settings…”
    Then I remember… “”How to Fix Galaxy S5 Problems if Nothing Works” Assuming that “go into Settings…” falls under ‘something’, and as ‘nothing works’, this brings me to why I have contacted support. I have a replacement phone coming, and even though it is replacing a Galaxy S5 Problem where ‘Nothing Works’, it begins by telling me ” Download the Verizon Content Transfer app to your old phone from the Google Play™ Store or Apple® App StoreSM. Shop online for your new Verizon device.” Back to square ONE! What part of “Galaxy S5 Problems if Nothing Works” is not getting across? It is not ‘some things work’ or ‘one thing works’, it is NOTHING WORKS. None of the button pushing sequences do anything like they say they will. Screen either goes black, or says “downloading, do not turn of target” for about 4 hours, or it just cycles the logo screen, eternally. So lets start with “Fix Galaxy S5 Problems if Nothing Works” NEXT??

  66. Cindy

    05/06/2017 at 11:26 am

    Why does a message I send show up marked “draft” when I’ve already hit the send button and it shows on the screen in blue?


    05/19/2017 at 3:49 pm

    Does anyone know where I can get the cover that goes over the charging connection on my Samsung Galaxy s5? It broke off several months ago and I found it each time…but not this time! I have Verizon and they said to contact Samsung…can you help me?

  68. Rocco

    05/23/2017 at 2:42 am

    Every time i bump my phone it goes off then restarts itself.What must i do?

  69. Anoarul Islam

    09/20/2017 at 4:08 pm

    How much price for s5 Display ?

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