Walmart Black Friday 1 Hour Guarantee Problems & Fixes
Walmart Black Friday 1 Hour guarantee problems started on Thanksgiving soon after shoppers lined up for a 50-inch HDTV. cheap iPad mini and huge 65-inch Vizio HDTV.
For many shoppers Twitter is a place to voice frustrations about 1 Hour guarantee problems during the start of the Walmart Black Friday 2014 sales. These problems ranged from employees not known exactly how the program works, broken merchandise and the most common problem — online registration issues.
While some users attempt to register online, they found the Walmart 1 Hour guarantee webpage missing or that their receipt was not valid.
Here is a list of complaints and Walmart 1 Hour guarantee problems, plus where you can go to get help without going back to the store.
Walmart 1 Hour Guarantee Problems
Here are common complaints on Walmart 1 Hour guarantee problems like receipt not valid, errors like the page is missing or may have been retired, and then what you can do to get help so that you make sure you get the HDTV, iPad mini or other deal that you paid for.
@walmart Event 1 1 hour guarantee a joke. Lynn MA store posts sign not open until 1AM turns away 100's in line.
— HCZoner (@HCZoner) November 28, 2014
@Walmart why does everyone know about your 1 hour guarantee but your employees?
— Angelina Montes (@AngelinaMontes) November 28, 2014
Got a 1-hour guarantee ticket and it says to go to https://t.co/EY7RyV3j0v to order it but the site doesn't work @Walmart
— Josh (@JustJoshua5) November 28, 2014
Come on @Walmart get it together! Bought a TV with the 1 hour deal and when I tried to register online it told me my # was not valid.
— Daniela Prodanova (@DannyBgNola) November 28, 2014
The 1 hour guarantee on @Walmart website is not accepting my receipt. Great. BC I want to go back to the store… #whydoidothesethings
— KristiCapek (@KristiCapek) November 28, 2014
Waited an hour to pick up this tv and they hand me a broken one. Thanks #walmart. pic.twitter.com/CFywwJGt6Z
— Ally (@ChattyAlly) November 28, 2014
Walmart 1 Hour Guarantee Fixes
If you are experiencing these problems there are a few things you can do, if you already have your Ticket and number. Here is what you need to try to make sure you lock in the deal you paid for. Even if you have trouble, you’ll still have the money you paid, so you can’t lose your cash and if you have a ticket and receipt, you shouldn’t lose your number.
If you run into Walmart 1 Hour guarantee problems, you can reach out to Walmart for help without going back to the store, but the best thing to do is to wait and try the website again later.
We saw a similar number of problems last year during the first part of the day, but Walmart was able to address the website problems quickly so that users could resume registration. You have until 11:59 PM Monday December 1st Central to register.
Waiting until Friday morning or afternoon offers enough time to reach out to Walmart if the problems continue. The Walmart 1 Hour guarantee website may simply be overloaded.
@KristiCapek Hi Kristi – Please email us a copy/picture of your receipt to [email protected] so we can help. Thanks! -Heidi
— Walmart (@Walmart) November 28, 2014
For users who get an error message that their code is not valid, it is possible to email Walmart for help. You can email your problem including a copy or picture of your receipt to [email protected] and you’ll hear back from a dedicated support team.
This team can help you fix many of the problems that users experience, and time for the rush to die down will also make it easier to register for your item s that you can pick it up by Christmas.
Of course you may experience second thoughts, and if you bought a cheap Walmart Black Friday Android tablet or Straight Talk smartphone you’ll want to check out our breakdown below to see if it is even worth buying.
iPad Mini Black Friday Deal at Walmart
The Walmart iPad mini deal may not be the deepest discount, but it is tied with Target for the best iPad mini Black Friday deal of the year. Walmart chops $50 off the price of the iPad mini and includes a $30 gift card that you can use on a future purchase. This combines for $80 in savings and essentially means you'll get an iPad mini for $169 after you factor in all the savings. That's a steal, even for the older version of the iPad without a Retina display.
Check out our Best iPad Black Friday deal breakdown to see how this compares to an iPad mini 2 and other iPads.
11/27/2014 at 11:07 pm
Sick I was there plenty esrly for thr 50 in tbv and now the site doesnt wirk been trying for hours I this a scam
11/28/2014 at 12:26 am
Hours at walmart in fort morgan co for black friday?
11/28/2014 at 1:04 am
This is the first time I participated in a Black Friday shopping event. The item I wanted was at Walmart…am36 meg SDHC card that normally sells for around 20 bucks…on sale for 10.
The cards should have been in the electronic section of the store. But they weren’t
None of the employees knew where the products would be located. Everyone gave me a different response.
Finally I saw someone with several cards in his hand. I asked him where he got them and he told me they were in the grocery section of the store. ???????
So by the time I got there…they were gone.
I wasted gas and 2 hours of my time to save ten bucks and didn’t even get what I came for
Thats the last time I go to Walmart for Black Friday
I’d rather buy it online at Amazon , pay a few bucks more and have it delivered to my house.
I have better things to do with 2 hours.
ARTHUR L MCCAIN
11/28/2014 at 7:17 am
TC 0702 1271 7164 8367 7349 0
11/28/2014 at 9:28 am
I’m having problems with regerstist my tablet its keep saying wrong number
11/28/2014 at 9:47 am
It is always a problem with Walmart even in June. Why do we continue to support a company that does not care about you just the bottom line. There has never been good service and they are always out of whatever you are attempting to purchase. Take the time to shop Target, Foodlion, Bilo, several other stores and price match. You will find that you will eventual save time in emails and complaints. Walmart will start to run their business with customer service or close their doors. Bottom line shop somewhere else or stop complaining.
I won’t shop another walmart as I got scammed on the 50inch tv and the ipad. purchased the 1hourguarantee at a location 3 hours from my house. After ruining my entire day I do not have the items I paid for and will have to spend all day and fifty dollars in gas to get a three hundred dollar refund.
Thank you walmart for costing me a day and $50 plus the lost time during thanksgiving from my family. Thank you
11/28/2014 at 1:39 pm
Gee, Are we surprised that we can’t register our 1-hour guarantee receipt. After last years problems we thought this year would be a breeze. If Sam were still living he would be so let down by this. Fix this for Sam’s good name.
11/29/2014 at 5:11 am
Use Google Chrome and it should work.
11/29/2014 at 7:23 am
Nacksuthin: you would’ve been better off going to staples for your SDHC cards. I went there yesterday cuz it’s right by my house and they were all $5.99! Originally $25.99-$39.99!! I bought a whole bunch of them to stock up. You gotta do your research…bottom line. People always think Wal-Mart is the cheapest place to buy things on black Friday and just in general but the truth is alot of the best deals are where you’d least expect them. A lot of the lesser popular stores have the best deals. Alot of places are doing price matching this year too. So as I said, do your homework before jetting off to spend hours in traffic and in line at Wal-Mart.
And Clarence Gray: why are you telling people to stop complaining when you just went on a little complaining rant yourself about Wal-Mart? Practice what you preach.
11/29/2014 at 11:39 am
this down right stupid.been trying since Thursday to register.even stayed up in middle of the night.still cant register the tv. got right tc# but when enter password, that’s the end of it.never ever will I do this again.walmart, pull your head out of your ass.
11/29/2014 at 5:45 pm
I ENTERED MY TC NUMBER BUT IT WOULD NOT LET ME PROCEED , WHAT IS THE PROBLEM PLEASE HELP.
11/29/2014 at 7:32 pm
I encountered the same error, followed by a message indicating that my TC number was not recognized. I called the Help desk and this was a waste of time. In fact the rep told me shopping black Friday is a bad idea :) … So I followed the instructions that were include in the aforementioned error message, stating to wait an hour and try again. And the second attempt worked for me…. I’m guessing, when you enter your TC # it’s queuing the system for details, but tell you come back so it doesn’t have to process your request right away. And by the time you get back, details are ready…. I bet if you tried 15mins after your initial failed attempt, it will probably work… Otherwise, just wait the hour (as they’ve instructed) and try again. Hope this helped.
11/30/2014 at 11:17 am
aun singo sin poder registrar mis tiket de compra de tres televisones ayda por favor
11/30/2014 at 5:33 pm
Trying since the 28th to see if the TC# works, and still nothing, even contact the email support on the 29th and still not even a generic response, so we decide to go to the store and get the money back. In there we found out that is the problem is in the system they have. Costumer service even were having problem wit the receipt code in the system. Yes we do have our money back. So for the people that still have problem, go to the store. They will give you some options. You may get the product next year if you want to wait.
11/30/2014 at 5:37 pm
I got everything to go through, but it says I will receive an e-mail regarding when my item will be ready for pick-up on/before Dec. 24th. My question is, how do I check on my item or do I simply wait until Walmart contacts me. I have no confirmation number, nothing. Thank you.
12/03/2014 at 9:07 am
This is what I was told by 3 store managers when I had to call about the site not allowing me to enter the TC#….It is a company wide error that the cashiers were not hitting the ‘1 hr guarantee’ option when checking out therefore the system thinks you physically already got the merchandise and nothing is on reserve for you! I had to go to the store and fill out a raincheck and was told I may not get the TV by Christmas! So much for the 1 hour guarantee!
12/03/2014 at 9:31 am
Had problems with registration it would not let me register my tv had problems last year also im gonna go to walmart on my day off Friday what else can I do
Kerry K. Doss
12/07/2014 at 2:53 pm
I purchased the beats Dr Dre wireless on the 1 hour guarantee on Thanksgiving night. We tried to register online with our receipt and a lot of people wrote that they couldn’t get it that that website had crashed. The electronic manager at walmart told me that i could still pick mine up without registering when they came in that the registrating just emailed telling when they came in. Now i call the store twice a day to see if they have come in. Then another personnel person told me if i didn’t register , even though the website didn’t work, i would just get a refund. I’m mad as hell. I am going to call the BBB if i get screwed out of this gift. I waited a long time in line and did everything i was supposed to do trying to register online. For 3 days nonstop we tried. Even in the middle of the night. Hopefully, you can help me. This gift is very important. Kerry K. Doss
12/09/2014 at 2:27 pm
I TRYED several times to register my tv by deadline it wouldn’t go throughwrong tc# tryed calling so many times got hung up on everytime got someone one time dhe said she could not register my items its to late she offers refunds I dont want my moneyi want my tv so she says im gonna transfer u to someone that might can help got disconnected again tryed calling several Times again get disconnected over and over this id ridicules could someone please help me im furious had this problem last year but someone did fix it not this year can’t get no one to help me im a single mom of three barley have money to get christmas this gift is important
12/09/2014 at 11:42 am
It worked for us and we did 2 tvs. Had no problems and are awaiting pick up at locations we picked. Hopefully nice tvs and not broken. I wish you all good luck.
12/13/2014 at 11:16 am
My thoughts at this point is to proceed with a law suit.
12/16/2014 at 10:26 am
Have been waiting for my xbox one. I looked online and the store I am picking mine up at has them IN stock and for sale! I called they said they can’t give me one of those in stock I have to wait until all the black Friday sale come in before I can get mine. What? Thinking they are ripping us all off.
12/17/2014 at 11:50 pm
I registered my order for iPad and tv, but I have not gotten any info on when I will receive the items. But my daughter bought a TV also and she’s received an email saying her item is shipping. How to I find out about mine and will we be receiving them before christmas.
12/24/2014 at 8:53 am
Just wanted to post a positive response… I contacted the Walmart Facebook Support via email at [email protected] on 12/23 and received very quick response and resolution to my 1-Hour Guarantee Item issue… Thanks to Tina Kurtz from Walmart Customer Service, she coordinated my item pickup Today 12/24 and I will be picking it up from the desired Walmart location Today !! Kudos to Good Customer Service !!
12/30/2014 at 4:51 am
I STILL Dec 30, 2014 to get the 50″ TV that I bought on Thanksgiving day at 6:18 PM. I have called Wal-Mart Corporate MANY times only to be told, “oops, sorry, computer glitch.” This does not fix the issue that I did not have a gift for my child for christmas or the money to purchase anything else. EXTREMELY upset and P’O’ed.