This guide goes over a list of the most common Clash of Clans problems and offers tips to fix them. A big Clash of Clans update arrived in December that delivered plenty of changes and a new game mode, but it’s still causing problems over a month later. The February release finally added iPhone X support but added some problems at the same time. Here’s what you need to know, how to fix problems, and what to expect from the February or March 2018 update.
Most of the issues In Clash happen on Apple devices, as well as older Samsung smartphones. From weird glitches, games crashing, the content downloading bug, to not being able to install updates at all. Furthermore, the February 1st Lunar update caused issues for iPhone owners.
Throughout 2017 Supercell released several updates and added tons of new content. However, every few updates something breaks. The May release caused a slew of problems, and some of those remain today. If you can’t install the latest update, your tablet isn’t supported, or you’re having other problems, read on for some quick tips.
Heading to the official Supercell Clash of Clans forum users will notice its full of new reports, bugs or issues. The December update is causing a lot of problems, while others from November are still floating around. This is typical with any big release, and we’re just now getting bug fixes here as February kicks off.
Clash of Clans iPhone X Support
Finally, on February 1st Supercell released a quick update with Clash of Clans iPhone X support. If you’re still having problems, click here for the latest version of the game. The game works perfectly fine on Apple’s sleek new phone, but Supercell didn’t embrace the notch. This was a “problem” we see and hear about every single day on the Clash forum. On February 1st Supercell said the iPhone X is natively supported.
We were told the company would fix this problem in January, so they were only a few days late. However, the new February iPhone X Clash of Clans update added a few other issues at the same time.
For one, users continue to report extremely small icons, which likely won’t be going away. Furthermore, the layout changed a little for the iPhone X. Instead of the “tab” situated in the middle all the way to the left for global and clan chats, you now see a little quote icon. This was the only realistic solution to fix the “notch” problem. However, users are frustrated with the fact that this does not show notifications for incoming or unread messages.
Basically, the iPhone X is finally supported in Clash of Clans, but now you don’t know when you’re missing messages in chat. We’re expecting another update and slight redesign in the near future.
Can’t Update Clash of Clans
An issue we’re seeing a lot of complaints about is users are unable to install Clash of Clans updates, mainly on iOS devices. There are a few different problems happening here at once. For general tips about Clash on iOS click here.
The reason most can’t install the Clash of Clans update is that they’re on an old and outdated version of iOS (Apple software) that is no longer supported. Starting with the May 2017 Clash of Clans update the game will no longer work on any iPhone, iPod or iPad running software older than iOS 7.0. Like the original iPad or an iPhone 3GS. Update to the latest software or get a new device.
Also, those on iOS can try uninstalling Clash of Clans and reinstalling it. Then just sign into Game Center and restore your entire village back to your device and Apple ID account. Make sure it’s saved so you can restore the game first, otherwise you could potentially lose everything. That would be awful. More details for transferring accounts is right here.
No Update Available for iOS or Chromebook
Oddly enough there’s a wide array of complaints that there’s simply no update available in the App Store, and iPhone users can’t get the new release at all. This is a simple fix. Just tap the screen and drag down from the top of the screen. This will refresh the app store, and you should see the latest update. More information on how to update is right here.
We’re hearing the game is simply no longer available for Chromebook devices. This could be on purpose, but we’re not sure yet. We’ll update as soon as we know more.
Samsung Clash of Clans Problems
A few months ago an update caused major problems for Samsung users. That apparently is happening again in 2018. While the last release added support for the Galaxy S8 and S8+, older devices are experiencing issues.
For those with a Samsung phone that can’t load Clash or it freezes halfway, try clearing the cache and re-installing the game. Otherwise, wait for a fix from Supercell. Back up your game before you uninstall it, to avoid losing your village and progress. Head to Settings > Apps > All Apps > Find Clash of Clans and hit clear cache. Then restart the game and try to play.
And finally, on some Samsung devices, the resolution is extremely low. This is a known problem that is due to a feature on Samsung phones. Users need to download Samsung’s Game Tuner app, and probably Game Services (Game Mode) to fix the problem in settings. Change graphics to max, and 60 fps. This is from improved graphics APIs in the update. Click here for more details.
Clash of Clans Tiny Font (Galaxy S8)
The Galaxy S8 and Galaxy S8+ both have huge screens that are long and skinny, as does the LG G6.
The May Clash of Clans update added support for full-screen mode on the Galaxy S8. However, this made the font tiny, messed up graphics, and in war, some villages are not visible on the screen. Supercell slowly but surely fixed this issue. If you gave up on the game completely, you’ll be happy to know the December update fixed Clash for the Galaxy S8, S8+ and Galaxy Note 8. Simply download the latest version on the Play Store and you’re all set.
Additionally, Galaxy S8 owners can head to Settings > Display > screen zoom & font and increase the screen zoom to medium or make the font bigger. Keep in mind this makes everything on your phone bigger, not just the game.
Clash of Clans “Downloading Content” Bug
Another big problem inside Clash is the “downloading content” pop-up and error users continue to face. We’ve seen reports about this dating back to 2014, but every few months it creeps up again. Most notably, we’re seeing tons of complaints in February of 2018. This is especially troubling as it wastes users monthly data limits. We have two potential ways to fix this.
Shut down Clash of Clans and change how you’re connected to the internet. Either connect to WiFi, disconnect from your home WiFi, or reboot your phone to reset your phones mobile connection. Just try opening the game with a different internet connection, and it should work.
A quick look at the January release notes states they patched a bunch of bugs, improved performance, patched the servers and fixed the downloading content bug. Supercell claims this got fixed a few days ago, but it’s happening more and more in early 2018. If your game is still opening twice and saying “downloading content” drop us a comment below. We’ve reached out to Supercell and will report back when we know more. Additionally, make sure you’re on the latest version of the game.
Archers and Wizards Missing from Towers or Camps
After the May update, dozens of players reported the Archers and Wizards were missing from their towers. This is a glitch that Supercell quickly fixed. However, a similar problem is back for the December and January versions.
The December updated added level 9 upgrades for the camps, giving Town Hall 11 players the option to upgrade to 260 troops for attacks. Instead of only 240 troops. However, some are noticing the camps hold less, not more, after the upgrade. We’ll report back when we know more, but hopefully, the January update fixed it.
Special Offers Not Being Delivered
The team at Supercell added “Special Offers” or special packs players can buy back in October of 2016, but they’re still occasionally having issues with this. We haven’t seen any issues lately, but if so, here’s a few potential fixes.
The only problem is users are spending real money, and not getting what is promised. This is a huge issue, but Supercell will refund anyone or re-send your special offers.
The offer above is $9.99 and gets you 1200 Gems. That’s how much 1200 gems costs on any given day. However, this special pack rewards those who buy it a decent chunk of gold and a level 2 Bomb Tower completely free. The Bomb Tower is 2 million gold, and 3.5 million to upgrade. So you’re getting a lot for free by spending $10.
Countless users on the forum and all over Twitter have confirmed rewards sometimes don’t come through, or they only received the gems. Some bought the $20 pack for 15 million gold and didn’t get anything. You can contact Supercell with the in-game controls and request a refund. Most likely they will respond and say to wait, as it will arrive within the next 1-2 hours. Supercell is able to track who does or doesn’t receive the offer and resend it. Eventually, the offer will arrive or you can ask for a refund.
We recommend these same steps if you buy some potions and don’t get what you paid for.
Can’t Build Two Troops at the Same Time
The entire interface for brewing troops and spells or creating an army changed over a year ago, and if you recently re-installed Clash you’ll be confused. Troops brew automatically in the Builder Base, too. Now we can hit “retrain” to use the same army as previous battles, instead of tapping 20 times to make troops like before. There’s also pre-sets to make specific attack styles and compositions for any situation.
Troops brew one at a time now and have been this way for a while. Those coming back to the game after the update may end up a bit confused. This is the new method, so get used to it. This seems longer, but build times are heavily reduced from the past.
Game Crashes & Clouds
After an update, a lot of users experience crashes. The game works fine for most things, but the minute you try to find or start a battle the game crashes or closes. Some are claiming it freezes while traveling between each village.
Another common complaint is how long it takes to find a battle or the “matchmaking clouds”. Supercell is very aware of this problem and is still looking into a solution. This is especially troubling in higher leagues, so stay tuned for more details.
If you can’t play at all right now we suggest reinstalling the game or try clearing the cache in the Android application manager through settings. Similar to the steps mentioned above. We recommend you backup your village first or sync it to Google Play Games. Expect a big update sometime in February with more fixes, new levels, and Builder Hall 8.
Banned After Update
Were you banned from Clash of Clans and can’t play after the update? If so, you were probably cheating or using some mods and illegal software. There’s a tool built-in that detect these applications and changes on smartphones and tablets. If detected you’ll instantly be banned permanently from the game.
Supercell has warned cheaters time and time again, and in late 2016 started banning anyone caught cheating. It’s pretty hard to cheat here in 2018, but some still do. If you feel there was a mistake and you didn’t deserve a ban, contact Supercell.
The December Clash of Clans update is a pretty big one for attackers. There are tons of changes, new magical items, and Clan Games. Most of the bugs were quickly fixed so now we’re just waiting for the next update sometime in February. Expect an update within the first few weeks of February with more changes, fixes, and hopefully Builder Base 8.
If you can, download the latest Clash of Clans February 1st update today. Enjoy the Lunar event and official iPhone X support. Drop us a comment below if you’re still experiencing any other issues.