This guide goes over a list of the most common Clash of Clans problems and offers tips to fix them. A big Clash of Clans update arrived in March with Builder Hall 8, and another arrived in April. Both have plenty of changes but are causing problems for some. Here’s what you need to know, how to fix problems, and what to expect from the May 2018 update and moving forward.
Most of the issues In Clash happen on Apple devices, as well as older Samsung smartphones. From weird glitches, games crashing, the content downloading bug, to not being able to install updates at all. Or, the device is not compatible bug. Furthermore, iPhone X users are still facing issues.
Throughout 2017 Supercell released several updates and added tons of new content. However, every few updates something breaks. The December release caused a slew of problems, and some of those remain today. If you can’t install the latest Spring 2018 update, your tablet isn’t supported, or you’re having other problems, read on for some quick tips.
Heading to the official Supercell Clash of Clans forum users will notice its full of new reports, bugs or issues. The March 2018 update is causing a lot of problems, especially with the new Supercell ID, or game crashes. This is typical for any big release, and another update on March 5th fixed some of that.
Then, we received a big Clan Wars Anniversary update in April that delivered new content, new Clan War controls and fixed some UI problems. If you’re still experiencing a lot of Clash of Clans problems, here’s what changed in April.
Clash of Clans iPhone X Support
First off, on February 1st Supercell finally released a quick update with Clash of Clans iPhone X support. If you’re still having problems, click here for the latest version of the game. The game works perfectly fine on Apple’s sleek new phone, but Supercell didn’t embrace the notch. This was a “problem” we see and hear about every single day on the Clash forum. On February 1st Supercell said the iPhone X is natively supported.
However, the new February iPhone X Clash of Clans update added a few other issues at the same time.
For one, users continue to report extremely small icons, which likely isn’t going away. Furthermore, the layout changed a little for the iPhone X. Instead of the “tab” in the middle all the way to the left for global and clan chats, you now see a small quote icon. This was the only realistic solution to fix the “notch” problem. However, users hate that this does not show notifications for incoming or unread messages.
Basically, the iPhone X is finally supported in Clash of Clans, but now you don’t know when you’re missing messages in chat. We’re expecting another update and slight redesign in the near future.
Clash of Clans Black Screen (Won’t Load)
Are you dealing with the Black screen Clash of Clans problem? Basically, when you try to open the game you get a black screen on your phone and nothing happens. The game doesn’t load, there are no sounds, nothing. It’s just black. The game never starts, and you have to close and try again, with no luck. You’re not alone. I’ve dealt with this for over a month, and we’re seeing several similar complaints at the forum.
Right now we have no easy fix for the Clash black screen glitch. Some users reported that you can long-press the Clash icon, pull it to the top of your screen, and select “App Info”. Basically, go to Settings > Apps > Clash and select “Force Close”. This completely shuts down the game, and sometimes it works the next time you try to play. Only sometimes though.
The only solution I’ve found is rebooting my phone. Which, we know, isn’t ideal. We’ve reached out to Supercell and we’re expecting a fix with the next update.
March Clash of Clans Update Problems
- Supercell ID not working – close all apps that you have running in the background. Restart Clash, then ID should work at this point.
- Update not visible in App stores – go to App Stores > Updates > Swipe Down the page, this should “force” the update or make it visible
- Builder Hut still has snow – get the latest update on the store
- App crashes when you try to visit someone else’s Builder Base – developing…
However, looking at the forum we’re seeing complaints about the downloading bug, still. Not to mention app crashes, reboots, wrong trophy count displayed, sound loop glitches, or missing gems. There’s even a problem where the Builder Base clock is stuck at 7 hours 59 minutes. Hey, take advantage of that to get money from as many attacks as you can.
As soon as Supercell makes further announcements we’ll update this post. For now, we’re halfway through April and we’ve only received a few small fixes and patches. None of which focused on the biggest complaints.
Can’t Update Clash of Clans
An issue we’re seeing a lot of complaints about is users are unable to install Clash of Clans updates, mainly on Apple’s iOS. There are a few different problems happening here at once. For general tips about Clash on iOS click here.
The reason most can’t install the Clash of Clans update is that they’re on an old and outdated version of iOS (Apple software) that is no longer supported. Starting with the May 2017 Clash of Clans update the game will no longer work on any iPhone, iPod or iPad running software older than iOS 7.0. Like the original iPad or an iPhone 3GS. Update to the latest software or get a new device.
Also, those on iOS can try uninstalling Clash of Clans and reinstalling it. Then just sign into Game Center and restore your entire village back to your device and Apple ID account. Make sure it’s saved so you can restore the game first, otherwise you could potentially lose everything. That would be awful. More details for transferring accounts is right here.
Otherwise, make sure your village is saved on iCloud or Google Play Games, and uninstall it. Then reinstall Clash of Clans, and you should have the latest version. Restore your village and enjoy.
No Update Available for iOS or Chromebook
Oddly enough there’s a wide array of complaints that there’s simply no update available in the App Store, and iPhone users can’t get the new release at all. This is a simple fix. Just tap the screen and drag down from the top of the screen. This will refresh the app store, and you should see the latest update. More information on how to update is right here.
We’re hearing the game is simply no longer available for Chromebook devices. This could be on purpose, but we’re not sure yet. We’ll update as soon as we know more.
Samsung Clash of Clans Problems
A few months ago an update caused major problems for Samsung users. That apparently is happening again in 2018. While the last release added support for the Galaxy S8 and S8+, older devices are experiencing issues.
For those with a Samsung phone that can’t load Clash or it freezes halfway, try clearing the cache and re-installing the game. Otherwise, wait for a fix from Supercell. Back up your game before you uninstall it, to avoid losing your village and progress. Head to Settings > Apps > All Apps > Find Clash of Clans and hit clear cache. Then restart the game and try to play.
And finally, on some Samsung devices, the resolution is extremely low. This is a known problem that is due to a feature on Samsung phones. Users need to download Samsung’s Game Tuner app, and probably Game Services (Game Mode) to fix the problem in settings. Change graphics to max, and 60 fps. This is from improved graphics APIs in the update. Click here for more details.
Clash of Clans Tiny Font (Galaxy S8, S9, Note 8)
The Galaxy S8, S8+, S9, and Note 8 all have huge screens that are long and skinny, as does the LG G6 and V30.
In 2017, the May Clash of Clans update added support for full-screen mode on the Galaxy S8. However, this made the font tiny, messed up graphics, and in war, some villages are not visible on the screen. Supercell slowly but surely fixed this issue. If you gave up on the game completely, you’ll be happy to know the December update fixed Clash for the Galaxy S8, S8+ and Galaxy Note 8. Simply download the latest version on the Play Store and you’re all set.
Additionally, Galaxy owners can head to Settings > Display > screen zoom & font and increase the screen zoom to medium or make the font bigger. Keep in mind this makes everything on your phone bigger, not just the game.
Clash of Clans “Downloading Content” Bug
Another big problem inside Clash is the “downloading content” pop-up and error users continue to face. We’ve seen reports about this dating back to 2014, but every few months it creeps up again. Most notably, we’re seeing tons of complaints in February and March of 2018. This is especially troubling as it wastes users monthly data limits. We have two potential ways to fix this.
Shut down Clash of Clans and change how you’re connected to the internet. Either connect to WiFi, disconnect from your home WiFi, or reboot your phone to reset your phones mobile connection. Just try opening the game with a different internet connection, and it should work.
A quick look at the January release notes states they patched a bunch of bugs, improved performance, patched the servers and fixed the downloading content bug. Supercell claims this got fixed a few days ago, but it’s happening more and more in early 2018. If your game is still opening twice and saying “downloading content” drop us a comment below. We’ve reached out to Supercell and will report back when we know more. Additionally, make sure you’re on the latest version of the game from April 9th.
Archers and Wizards Missing from Towers or Camps
After the May 2017 update, dozens of players reported the Archers and Wizards were missing from their towers. This is a glitch that Supercell quickly fixed. However, a similar problem is back lately.
The December updated added level 9 upgrades for the camps, giving Town Hall 11 players the option to upgrade to 260 troops for attacks. Instead of only 240 troops. However, some are noticing the camps hold less, not more, after the upgrade. Or, some simply won’t show the extra troops on-screen, even if you made them. We’re still waiting for more information about this. I’m not experiencing this on the April version of Clash.
Special Offers Not Being Delivered
The team at Supercell added “Special Offers” or special packs players can buy back in October of 2016, but they’re still occasionally having issues with this. We haven’t seen any issues lately, but if so, here’s a few potential fixes.
The only problem is users are spending real money, and not getting what is promised. This is a huge issue, but Supercell will refund anyone or re-send your special offers.
The offer above is $9.99 and gets you 1200 Gems. That’s how much 1200 gems costs on any given day. However, this special pack rewards those who buy it a decent chunk of gold and a level 2 Bomb Tower completely free. The Bomb Tower is 2 million gold, and 3.5 million to upgrade. So you’re getting a lot for free by spending $10.
Countless users on the forum and all over Twitter have confirmed rewards sometimes don’t come through, or they only received the gems. Some bought the $20 pack for 15 million gold and didn’t get anything. You can contact Supercell with the in-game controls and request a refund. Most likely they will respond and say to wait, as it will arrive within the next 1-2 hours. Supercell is able to track who does or doesn’t receive the offer and resend it. Eventually, the offer will arrive or you can ask for a refund.
We recommend these same steps if you buy some potions and don’t get what you paid for. We’re expecting these complaints to rise with the new “The Trader” deals on the left side of the screen. If you don’t get what you pay for, take a screenshot and contact Supercell. Also, with the April update wall segments will now display how many Ring of Walls items are needed to upgrade to the next level.
Can’t Build Two Troops at the Same Time
The entire interface for brewing troops and spells or creating an army changed over a year ago, and if you recently re-installed Clash you’ll be confused. Troops brew automatically in the Builder Base, too. Now we can hit “retrain” to use the same army as previous battles, instead of tapping 20 times to make troops like before. There’s also pre-sets to make specific attack styles and compositions for any situation.
Troops brew one at a time now and have been this way for a while. Those coming back to the game after the update may end up a bit confused. This is the new method, so get used to it. This seems longer, but build times are heavily reduced from the past.
Game Crashes & Clouds
After an update, a lot of users experience crashes. The game works fine for most things, but the minute you try to find or start a battle the game crashes or closes. Some are claiming it freezes while traveling between each village.
Another common complaint is how long it takes to find a battle or the “matchmaking clouds”. Supercell is very aware of this problem and is still looking into a solution. This is especially troubling in higher leagues, so stay tuned for more details.
If you can’t play at all right now we suggest reinstalling the game or try clearing the cache in the Android application manager through settings. Similar to the steps mentioned above. We recommend you backup your village first or sync it to Google Play Games. Expect a big update sometime in February with more fixes, new levels, and Builder Hall 8.
Banned After Update
Were you banned from Clash of Clans and can’t play after an update? If so, you were probably cheating or using some mods and illegal software. There’s a tool built-in that detect these applications and changes on smartphones and tablets. If detected you’ll instantly be banned permanently from the game.
Supercell has warned cheaters time and time again, and in late 2016 started banning anyone caught cheating. It’s pretty hard to cheat here in 2018, but some still do. Occasionally they do new waves of bans, so use caution. If you feel there was a mistake and you didn’t deserve a ban, contact Supercell.
The March 2018 Clash of Clans update was a pretty big one. We finally got Builder Hall 8 and a new Super PEKKA and Mega Tesla. Two extremely powerful units for your second base. There are tons of balance changes for the original village too, new magical items, more. We just received our first April update, but it didn’t really add anything to the game. That said, there’s a possibility of another release in April, or expect a huge balance changing update in early May.
If you can, download the latest Clash of Clans April 9th update right away. Enjoy BH8, tons of upgrades, new Clan War controls, and official iPhone X support. Drop us a comment below if you’re still experiencing any other issues.