Clash of Clans Update Problems & Fixes

A huge Clash of Clans update arrived in May that brings a whole new dimension to the game, a second village. It’s one of the best updates of 2017, but it’s also causing problems for many gamers. Here we’ll be going over some of the problems users are facing from the latest Clash update and any potential fixes.

Most of the issues are happening on Apple devices, as well as older Samsung smartphones. From weird glitches, games crashing, to not being able to install the update at all.

Read: May Clash of Clans Update Frustrates Gamers

While the update added some much-needed balance changes to the regular game, it also delivered a brand new element to Clash of Clans, versus battles that happen in real-time. With each new update, problems arise and we’re here to help.

screen-shot-2016-10-12-at-1-44-13-pm

Heading to the official Supercell Clash of Clans forum users will notice its full of new reports, bugs or issues from the past few days. This is because the May update is causing a lot of problems. This is typical with any big release, and we can expect a few small bug fixing upgrades in the next few days or this weekend.

Can’t Update Clash of Clans

An issue we’re seeing a lot of complaints about is users are unable to install the Clash of Clans update, mainly on iOS devices. There are a few different problems happening here at once. For general tips about Clash on iOS click here.

The reason most can’t install the Clash of Clans update is because they’re on an old and outdated version of iOS (Apple software) that is no longer supported. Starting with the May Clash of Clans update the game will no longer work on any iPhone, iPod or iPad running software older than iOS 7.0. Like the original iPad or an iPhone 3GS. Update to the latest software or get a new device.

Also, those on iOS can try uninstalling Clash of Clans and reinstalling it. Then just sign into Game Center and restore your entire village back to your device and Apple ID account. Make sure it’s saved so you can restore the game first, otherwise you could potentially lose everything. That would be awful. More details for transferring accounts is right here.

Samsung Clash of Clans Problems

Millions of players with a Samsung device cannot update to the latest version or the game will not load. This is a known issue and Supercell is working on a fix. It looks like a behind the scenes tweak to the Google Play Store listing fixed part of the problem, but not all of it. If you have an older device like the Galaxy S3, try updating again as it should now be available.

For those with a Samsung phone that can’t load Clash or it freezes halfway, try clearing the cache and re-installing the game. Otherwise, wait for a fix from Supercell. Back up your game before you uninstall it, to avoid losing your village and progress. Head into Settings > Apps > All Apps > Find Clash of Clans and hit clear cache. Then restart the game and try to play.

And finally, on some Samsung devices the game is pixellated and set at a low resolution. This is a known problem that is due to a feature on Samsung phones. Users need to download Samsung’s Game Tuner app, and probably Game Services (Game Mode) to fix the problem in settings. Change graphics to max, and 60 fps. This is from improved graphics APIs in the update. Click here for more details.

Clash of Clans Tiny Font (Galaxy S8)

The Galaxy S8 and Galaxy S8+ both have huge screens that are long and skinny, as does the LG G6.

The May Clash of Clans update added support for full-screen mode on the Galaxy S8. However, this made the font tiny, messed up graphics, and in war, some villages are not visible on the screen. You can try heading to Settings > Display > and toggle off full-screen mode, but it’s grayed out for most. Supercell is aware of the problem and will be updating the game in the near future to fix this problem.

In the meantime, Galaxy S8 owners can head into Settings > Display > screen zoom & font and increase the screen zoom to medium or make the font bigger. This is a temporary fix as it makes everything on your phone bigger, not just the game.

Archers and Wizards Missing from Towers

After the May update, dozens of players have reported the Archers and Wizards are missing from their towers. This is a glitch that Supercell is aware of, and are working on a fix. This will not affect your defense during attacks and a simple reboot should fix it. Expect an update soon to solve this minor glitch.

Special Offers Not Being Delivered

The team at Supercell has added “Special Offers” or special packs players can buy back in October of 2016, but they’re still occasionally having issues with this.

The only problem is users are spending real money, and not getting what is promised. This is a huge issue, but Supercell will refund anyone or re-send your special offers.

clash-offer

The offer above is $9.99 and gets you 1200 Gems. That’s how much 1200 gems costs on any given day. However, this special pack rewards those who buy it a decent chunk of gold and a level 2 Bomb Tower completely free. The Bomb Tower is 2 million gold, and 3.5 million to upgrade. So you’re getting a lot for free by spending $10.

Read: How to Fix Clash Royale Device Not Compatible Problems

Countless users on the forum and all over Twitter have confirmed rewards sometimes don’t come through, or they only received the gems. Some bought the $20 pack for 15 million gold and didn’t get anything. You can contact Supercell with the in-game controls and request a refund. Most likely they will respond and say to wait, as it will arrive within the next 1-2 hours. Supercell is able to track who does or doesn’t receive the offer and resend it. Eventually, the offer will arrive or you can request a refund.

Not Enough Eligible Members

In 2016 Supercell added a Friendly Clan Challenge or Friendly Clan Wars. Some are having problems but that’s because you don’t have enough players. You’re able to start a friendly war with 5v5, 10v10 and so on, in increments of 5.

Most players are getting an error that states “Not Enough Eligible Members” and the war won’t start. Make sure none have been in an active war within the past 24 hours, and make sure each clan has more than 5-10 eligible players. Any other issues with this have since been resolved.

Can’t Build Two Troops at the Same Time

The entire interface for brewing troops and spells or creating an army changed in October, and happens automatically at Builders Base. Now we can hit “retrain” to use the same army as previous battles, instead of tapping 20 times to make troops like before. There’s also 3 pre-sets to make specific attack styles for any situation.

Troops brew one at a time now and has been this way for months. Those coming back to the game after the update may be confused. This is the new method, so get used to it. This seems longer, but build times are heavily reduced from the past.

Game Crashes

After the update, a lot of users are experiencing crashes. The game works fine for most things, but the minute you try to find or start a battle the game crashes or closes. Some are claiming it freezes while traveling between each village.

If you can’t play at all right now we suggest reinstalling the game or try clearing the cache in the Android application manager through settings. Similar to the steps mentioned above. We recommend you backup your village first or sync it to Google Play Games. In the next few days, Supercell will release an update to fix any small problems from the May release.

Banned After Update

Were you banned from Clash of Clans and after the update can’t play? If so, you were probably cheating or using some mods and illegal software. There’s a tool built-in that detect these applications and changes on smartphones and tablets. If detected you’ll instantly be banned permanently from the game.

Supercell has warned cheaters time and time again, and in late 2016 started banning anyone caught cheating. If you feel there was a mistake, contact Supercell.

Other Details

The May Clash of Clans update is one of the biggest in the history of the game. There are tons of changes, new features, and the all-new Builders Base. It’s almost an entirely new game inside of Clash of Clans. Problems will surface, but Supercell is quick to fix things. We’ll add more details as soon as Supercell releases a bug fixing update or explains some of the Samsung issues. Not to mention add more problems, bugs or fixes as they become available.

If you can, download the latest Clash of Clans May update today and enjoy all the new content. Drop us a comment below if you’re experiencing any other issues.

15 Comments

  1. titilope

    10/13/2016 at 6:17 pm

    Thanks for the commets. I noticed specifically that a lot of samsung galaxy tabb3 users are experiencing what I am also experiencing. The game crashes on loading screen between 1 and 20 percent loading and its really really frustrating

    Reply

  2. Loman

    10/14/2016 at 3:04 am

    I’ve got the same problem as titilope on my Samsung galaxy Tab3 10.1″

    I’ve also got a weird glitch on my Samsung S7 where there are no troops in my training queue and yet the last troop I trained keep on training as soon as i’ve got space. My last troop was a lvl 1 miner and I am trying to train valks for the upcoming war but no matter how much miners I donate and even clear, they just keep on being trained even though there are none in the queue.

    Also there isnt’ even a friendly war option anywhere. Just the normal war and challenges. Other said they can’t start a friendly war but none in our clan (28 members) even have such an option.

    So far this update for me has been a total waste. The bomb tower is a nice addition, but i’m not impressed with the rest.

    Reply

  3. maccwin

    10/14/2016 at 6:59 am

    i trained usual combo of golem, giants , wiz, valkyries, and archers, it showed 480 troops, but after raid, got 4 dragon, 3 golems etc, what is goin on, coc gone mad
    after that i empty the queue when back from raid again dragons etc, I did not train them, same with spells 5 eq, can someone explain

    Reply

  4. Belladonna

    10/14/2016 at 9:00 am

    I have to waste gems to boost barracks. Didn’t want dark troop or dark spells and still had to pay to boost them. Not fair!! Sometimes I only want dark and not regular so will waste all those gems if I boost. Queueing troops being made takes longer.

    Reply

  5. Belladonna

    10/14/2016 at 9:07 am

    Game also won’t load on Samsung Tab, so haven’t been able to play since wednesday night. it loaded about twice after many tries, but no more.
    I have uninstalled, cleared cache and done all the usual but still nothing. I wanted to buy the new package but won’t if I can’t even load the game. And recently bought 1200 gems and what if I can never play again? I’m beginning to dread CoC updates, as there are always problems and costing us more money and gems like with the barracks and spell factories boosting all at once instead of individually like before.

    Reply

  6. Dani Dimitrov

    10/15/2016 at 12:26 pm

    I really want to buy the TH pack but it says the transaction can’t be completed or something like that. Can someone please tell me if there is possible fix.

    Reply

  7. ds

    10/15/2016 at 5:27 pm

    Another annoying bug is that you can no longer fully zoom in your base. Before the update you could zoom in completely and see the base by moving up and down. Now it won’t zoom fully so you have to move side to side as well as up and down. This has a negative vertigo effect when searching for an opponent as the screen zooms out on every click of the attack button just after the clouds part. Also a lot more false taps are happening due to this as instead of dropping troops, tapping on buildings etc it moves the screen side to side…

    NEver thought I’d get vertigo from Clash ….

    Reply

  8. nia

    10/17/2016 at 12:23 am

    Will you please reconsider your decision of the permanent banned villages :)

    Reply

  9. Na

    11/23/2016 at 7:07 pm

    If I’m in battle or war, each time a troop finishes it crashes. I have to make sure my troops are all done brewing before an attack. Anybody have a fix?

    Reply

  10. Edgee

    12/15/2016 at 7:30 pm

    I cannot see my troops or villgers in my town. Even the army in the towers. Barbarian king and archer queen is invisible as well. Basically, there’s no people in my village. I am using Ipad Mini 1

    Reply

  11. Nasir

    02/23/2017 at 1:06 am

    when i open coc then see downloading constant but not open and again loading but not open. plzz help me

    Reply

  12. ali

    04/04/2017 at 2:54 am

    My clash of clan get installed but not playing .the device is samsung galaxy prime .what can be its solution.plz tell fast .

    Reply

  13. 19SirknighT19

    06/12/2017 at 4:17 pm

    My clash of clan crashes everytime im about to attack…i’ve done clearing cache and reinstalling it but its still the same…my phone is samsung note 2…how can i fix it? Pls help…thanks!

    Reply

    • 19SirknighT19

      06/12/2017 at 4:19 pm

      Latest update

      Reply

  14. Bryan Quilao

    06/13/2017 at 5:57 am

    My clash of Clans mobile app always restarts and says downloading content but doesnt finishes and restarts with the same screen. I have uninstalled and reinstalled the application on my mobile phone and it still doesnt work I hope you guys can help us resoolve this. Im using an Oplus Upsize phone

    Reply

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