This guide goes over a list of the most common Clash of Clans problems and how to easily fix them. The game received several updates in the last few months with tons of changes, however, those updates are also causing problems for some. Here’s what to know as we move towards 2019, and how to fix any issues.
Most of the issues In Clash happen on Apple devices, as well as older Samsung and LG smartphones. From weird glitches, games crashing, the content downloading bug, to not being able to install updates at all. Or, the device is not compatible bug. Furthermore, iPhone X and 2018 iPad Pro users are still facing issues.
Throughout 2018 Supercell released plenty of updates and added tons of new content. However, every few updates something breaks. If you can’t install the latest update, your tablet isn’t supported, or you’re having other problems, read on for some quick tips.
Heading to the official Supercell Clash of Clans forum users will notice its full of new reports, bugs or issues. As expected, Town Hall 12 and the new Supercell ID system broke a few things. This is typical for any big release, and Supercell quickly released two updates to fix them.
However, the most recent release was the December Clash of Clans 2018 update, the winter Clashmas update. And while this brings tons of changes, new features, new troops and new spells, you’ll want to pay attention to all the bug fixes.
Clash of Clans Town Hall 12 Problems
Where do we begin? First off, if you can’t get the update or the game keeps crashing, don’t panic. Supercell WILL fix this, and they already did for most. You did not lose your village. The Clash of Clans TH12 update was filled with little bugs. We’re seeing dozens of complaints on Twitter, and the forum has nothing but complaints. So far we’re seeing reports of Supercell ID issues, Clan War missing, device not compatible errors, missing updates in app stores, connection problems, and clash downloading additional content notifications.
Players who cannot load Clash on Android, share the model of your device with us please?
If you don't see the update on iOS, go to App Store > Updates > Pull down the page, and it should refresh the list of apps / new updates.
— Clash of Clans (@ClashofClans) June 11, 2018
If you don’t see the update try pulling down in the app store (Android or iOS) to refresh the app store and then get the latest release. Make sure to download the Clash TH12 update over WiFi, as it’s a big one. Then, follow these steps.
- Supercell ID not working – close all apps that you have running in the background. Restart Clash, then ID should work at this point.
- Update not visible in App stores – go to App Stores > Updates > Swipe Down the page, this should “force” the update or make it visible
- App crashes when you try to visit someone else’s Builder Base – developing…
- Missing Clan Wars – developing…
The other big complaints are Clan Wars missing, Supercell ID, negative resources while attacking, and connectivity problems. Or, those with an old iPhone simply can’t play at all. Your best bet is to check for another update on the app store. Then, head to the Clash problems forum for help.
Clash of Clans iOS Not Supported
Whether you’ve played Clash religiously for years or just tried to come back for Town Hall 12, you might notice your old iPhone, iPad, or iPod Touch is no longer supported. This is a combination of changes by both Supercell and Apple starting May 14th, 2018.
You must be on iOS 9.0 or newer to play Clash of Clans. If your iDevice is on iOS 8, iOS 7, or anything under iOS 9.0 you won’t be able to update and enjoy the game. Supercell suggests getting the latest software update from Apple (9.0 or newer) or buying a new device. Unfortunately, there is no way around this. If you use an old iPhone 4 or something, sorry. Click here for more info.
Clash of Clans iPhone X, iPhone Xs Max, and iPad Pro 2018 Support
Next, in early 2018 Supercell finally released a quick update with Clash of Clans iPhone X support. However, screen sizes are still a problem for the iPhone Xs Max, 2018 iPad Pro, and even the Huawei P20. The game works perfectly fine on Apple’s phones, but between the notch and new aspect ratios, some people don’t like the “zoomed-out” look. This was a “problem” we see and hear about every single day on the Clash forum. Get the December update, which specifically fixes the game for iPhone Xs and iPad Pro users.
Basically, any recent device from Apple is finally supported in Clash of Clans, including widescreens like the 2018 iPad Pro.
Clash of Clans Black Screen (Won’t Load)
Are you dealing with the Black screen Clash of Clans problem? Basically, when you try to open the game you get a black screen on your phone and nothing happens. The game doesn’t load, there are no sounds, nothing. It’s just black. You’re not alone. I’ve dealt with this for months, and we’re seeing similar complaints online.
Right now we have no easy fix for the Clash black screen glitch. Some users reported that you can long-press the Clash icon, pull it to the top of your screen, and select “App Info”. Basically, go to Settings > Apps > Clash and select “Force Close”. This completely shuts down the game, and sometimes it works the next time you try to play. Only sometimes though.
The only solution I’ve found is rebooting my phone. Which, we know, isn’t ideal. I’m still having game crashes in December, and hopefully they finally fix this sometime with a 2019 Clash of Clans update.
Can’t Update Clash of Clans
An issue we’re seeing a lot of complaints about is users are unable to install Clash of Clans updates, mainly on Apple’s iOS. There are a few different problems happening here at once. For general tips about Clash on iOS click here.
The reason most can’t install the Clash of Clans update is that they’re on an old and outdated version of iOS (Apple software) that is no longer supported. Starting with the May/June 2018 Clash of Clans update the game no longer works on anything under iOS 9.0. Back in 2017, they cut support for iOS 7.0 too. Update to the latest software or get a new device.
Also, those on iOS can try uninstalling Clash of Clans and reinstalling it. Then just sign into Game Center and restore your entire village back to your device and Apple ID account. Make sure it’s saved so you can restore the game first, otherwise you could potentially lose everything. That would be awful. More details for transferring accounts is right here.
Finally, make sure your village is saved on iCloud, Supercell ID or Google Play Games, and uninstall it. Then reinstall Clash of Clans, and you should have the latest version. Restore your village and enjoy. On Android, open the app store and pull down to refresh, or tap the refresh icon. If you still don’t see the update, reboot your phone.
No Update Available for iOS or Chromebook
Oddly enough there’s a wide array of complaints that there’s simply no update available in the App Store, and iPhone users can’t get the new update at all. This is a simple fix. Just tap the screen and drag down from the top of the display. This will refresh the app store, and you should see the latest update. More information on how to update is right here.
We’re hearing the game is simply no longer available for Chromebook devices. This could be on purpose, but we’re not sure yet. Can you play TH12 on Chromebook or Bluestacks? They are trying to get rid of cheaters and engineered bases, so that could be why.
Samsung Clash of Clans Problems
A few months ago an update caused major problems for Samsung users. That apparently is still happening as 2018 comes to a close. While recent releases added support for the Galaxy S8, S8+, S9 and Note 9, older devices are experiencing issues.
For those with a Samsung phone that can’t load Clash or it freezes halfway, try clearing the cache and re-installing the game. We’re hearing about a similar crash or bug on older LG phones. Back up your game before you uninstall it, to avoid losing your village and progress. Or, use the Supercell ID system. Head to Settings > Apps > All Apps > Find Clash of Clans and hit clear cache. Then restart your phone and try to update or play the game.
And finally, on some Samsung devices, the resolution is extremely low. This is a known problem that is due to a feature on Samsung phones. Users need to download Samsung’s Game Tuner app, and probably Game Services (Game Mode) to fix the problem in settings. Change graphics to max, and 60 fps. This is from improved graphics APIs in updates. Click here for more details.
Clash of Clans Tiny Font (Galaxy S8, S9, Note 8/9)
The Galaxy S8, S8+, S9, Note 8 and Note 9 all have huge screens that are long and skinny, as does the LG V40 and OnePlus 6.
In 2017, Clash added support for full-screen mode on the Galaxy S8/S9. However, this made the font tiny, messed up graphics, and in war, some villages are not visible on the screen. Supercell slowly but surely fixed this issue. If you gave up on the game completely, you’ll be happy to know the December update fixed Clash for the Galaxy S8, S8+ and Galaxy Note 8. Simply download the latest version on the Play Store and you’re all set.
Additionally, Galaxy owners can head to Settings > Display > screen zoom & font and increase the screen zoom to medium or make the font bigger. Keep in mind this makes everything on your phone bigger, not just the game.
Clash of Clans “Downloading Content” Bug
Another big problem inside Clash is the “downloading content” pop-up and error users continue to face. We’ve seen reports about this dating back to 2014, but every few months it creeps up again. Most notably, we’re seeing tons of complaints in June of 2018. This is especially troubling as it wastes users monthly data limits. We have two potential ways to fix this.
- Close Clash and Clans and change how you are connected to the internet (like turn off WiFi)
- Reboot your phone so it resets your mobile connection
- Basically, connect to the game with a different internet connection (3G/4G/LTE/WiFi)
A quick look at the January release notes states they patched a bunch of bugs, improved performance, patched the servers and fixed the downloading content bug. Supercell claims this got fixed a while ago, but it’s happening more and more in 2018. If your game is still opening twice and saying “downloading content” drop us a comment below. We’ve reached out to Supercell and will report back when we know more.
Archers and Wizards Missing from Towers or Camps
After the May 2017 update, dozens of players reported the Archers and Wizards were missing from their towers. This is a glitch that Supercell quickly fixed. However, a similar problem is back lately.
The October updated added tons of new levels, more camps, Siege Machines, Electro Dragon, and changed to Archer Towers to green in Clash of Clans. Did you notice? We can even hold more troops once we upgrade to TH12. However, some are noticing the camps hold less, not more. If you don’t see your Archers, Wizards, or troops are missing (invisible) just reboot the game.
Special Offers Not Being Delivered
The team at Supercell added “Special Offers” or special packs players can buy back in October of 2016, but they’re still occasionally having issues with this. We haven’t seen any issues lately, but if so, here’s a few potential fixes.
The only problem is users are spending real money, and not getting what is promised. This is a huge issue, but Supercell will refund anyone or re-send your special offers.
The offer above is $9.99 and gets you 1200 Gems. That’s how much 1200 gems costs on any given day. However, this special pack rewards those who buy it a decent chunk of gold and a level 2 Bomb Tower completely free. Special offers are great as long as you actually get what you buy.
Countless users on the forum and all over Twitter have confirmed rewards sometimes don’t come through, or they only received the gems. Some bought the $20 pack for 20 wall rings, rune of dark elixir, and builder potions but didn’t receive anything. You can contact Supercell with the in-game controls and request a refund. Most likely they will respond and say to wait, as it will arrive within the next 1-2 hours. Supercell is able to track who does or doesn’t receive the offer and resend it. Eventually, the offer will arrive or you can ask for a refund.
We recommend these same steps if you buy some potions and don’t get what you paid for. Or, if something from Clan Wars doesn’t show up in your chest.
Can’t Build Two Troops at the Same Time
The entire interface for brewing troops and spells or creating an army changed a few years ago, and if you recently re-installed Clash for Town Hall 12 you’ll be confused. Troops brew automatically in the Builder Base, too. Now we can hit “retrain” to use the same army as previous battles, instead of tapping 20 times to make troops like before. There’s also pre-sets to make specific attack styles and compositions for any situation. Just go into any Barracks and look around. It’s confusing at first, but you’ll love the convenience.
Troops brew one at a time now and have been this way for a while. This seems longer, but Supercell actually severely reduced build times throughout 2017. Troops are quicker than ever these days.
Game Crashes & Clouds
After an update, a lot of users experience crashes. The game works fine for most things, but the minute you try to find or start a battle the game crashes or closes. Some are claiming it freezes while traveling between each village.
Another common complaint is how long it takes to find a battle or the “matchmaking clouds”. Supercell is very aware of this problem and is still looking into a solution. This is especially troubling in higher leagues, so stay tuned for more details. If you rush to Town Hall 12, expect clouds as the competition is thin.
If you can’t play at all right now we suggest reinstalling the game or try clearing the cache in the Android application manager through settings. We recommend you backup your village first or sync it to Google Play Games.
Banned After Update
Were you banned from Clash of Clans and can’t play after an update? If so, you were probably cheating or using some mods and illegal software. There’s a tool built-in that detect these applications and changes on smartphones and tablets. If detected you’ll instantly be banned permanently from the game.
Supercell has warned cheaters time and time again, and in late 2016 started banning anyone caught cheating. It’s pretty hard to cheat here in 2018, but some still do, and another new wave is going out with this June summer update. If you feel there was a mistake and you didn’t deserve a ban, contact Supercell.
December 2018 Update Bug Fixes
And finally, this section will have a list of the latest bug fixes after each and every Clash of Clans update. In December, Supercell fixed a wide array of complaints. Here’s the full list:
- The village editor view mode does not reset to normal when toggling erase mode while scout or wall mode is enabled.
- Hide the effect of unarmed traps when scout or wall mode is enabled.
- Fixed (again) Wall Wreckers getting stuck on decorations.
- Fixed clan badge occasionally blinking for 1 frame when Clan Castle is in sleep mode.
- Donated Siege Machines gives 30 housing space to Clan Games tasks.
- Setting name during tutorial is correctly using profanity filter instead of causing out of sync.
- Clock Tower boost will remain paused after maintenance
- Before starting a battle in Builder Base, if a defensive building or trap is under construction it will show its proper level graphics in the icon
The June 2018 Clash of Clans update was massive, we got more in October, and now December added some new troops, spells, and items. The developer team is busy every day and don’t appear to be slowing down.
Expect another quick bug-fixing update before the end of 2018 to fix any winter problems. Then, updates will continue to arrive over the coming months and into 2019 as the team works to make the game better than ever. We know Builder Base will be a big focus next year, so stay tuned.
If you can, download the latest Clash of Clans update right away. It has a slew of bug fixes and tweaks to improve the Town Hall 12 experience, and much more. Drop us a comment below if you’re still dealing with any other issues. Or, check out this general list of problems and fixes.
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