This guide goes over a list of the most common Clash of Clans problems and how to easily fix them. Including any new bugs from recent updates and more. The game received several updates in 2019, with one final big Town Hall 13 update in December. And while TH13 is exciting and new, here are some current problems and how to fix them.
Most of the issues In Clash happen on Apple devices, as well as older Samsung and LG smartphones. From weird glitches, games crashing, the content downloading bug, to not being able to install updates at all. Or, the device is not compatible bug. And sadly, we’re still seeing a weird UI on the Galaxy S10.
Heading to the official Supercell Clash of Clans forum users will notice its full of new reports, bugs or issues. As expected, Builder Hall 9, Otto Hut, and Operation Blue Skies caused problems and confusion. And the introduction of Town Hall 13 and the Siege Barracks are giving people trouble. Expect Supercell to quickly release an update or two within the next week or two, before the end of the year, improving on this latest big release. Plus, we’re expecting even more in early 2020 with the new year.
Clash of Clans Problems (2019-2020)
The most recent release was the huge Christmas update at the very end of 2019, known as the Town Hall 13 update. And while it delivered tons of new content, it also brought even more in-app purchases, more issues, and again we’re dealing with clouds or long wait times while trying to battle.
And while Supercell fixed most of that in August and the October Halloween update here’s what you need to know.
As you can see, the developers are well aware of a few problems. For me, the biggest problem is long wait times or “clouds” while trying to attack other bases, which is still something Supercell is trying to fix as we approach 2020. Additionally, the game no longer works on Bluestacks, so all you PC playing cheaters are out of luck. We’re seeing issues with the Amazon Fire tablet, and many other devices that aren’t simply iOS or Android devices.
Furthermore, users unable to play the game on Sony phones or tablets, build times not reducing after users pay for boosts and the Gold Pass (seriously), and weird interface changes on the Pixel 3 XL and Galaxy S10. Supercell’s support for the “notch” is bad and needs to be fixed. We really thought they’d fix the S10 interface eventually, but apparently they think the current style is acceptable. It’s not, it’s trash!
If you don’t see the update try pulling down in the app store (Android or iOS) to refresh the app store and then get the latest release. If you’re having problems try these steps.
- Supercell ID not working – close all apps that you have running in the background. Restart Clash, then ID should work at this point.
- Update not visible in App stores – go to App Stores > Updates > Swipe Down the page, this should “force” the update or make it visible
- Missing Clan Wars – developing…
The other big complaints are Clan Wars missing, Supercell ID, negative resources while attacking, and connectivity problems. Or, those with an old iPhone simply can’t play at all. Your best bet is to check for another update on the app store. They just released another update on June 20th with fixes for the most recent release, and expect more soon. Then, head to the Clash problems forum for help.
Clash of Clans Village Layouts Missing (All Erased)
Perhaps the biggest problem here in December of 2019 is that tons of players lost every single base design and layout, including war base designs. We’re seeing a ton of complaints about it, and unfortunately, Supercell gave players a very small, short warning that this was coming.
More detailed info here: pic.twitter.com/gFeApEJSTf
— Clash of Clans (@ClashofClans) December 10, 2019
The Town Hall 13 update let people put buildings on the sides of the base, where trees and such usually are. This was against any and all design rules prior to the December 2019 update. As a result, players made new bases and took advantage of the extra space. Sadly, this was a mistake and Supercell released a December 10th update to fix it. An update, which, if you had buildings in unsupported areas, resulted in every layout you had getting erased and deleted. This is absolutely unacceptable, in my opinion, as players spend several hours on base designs, especially war bases.
Either way, Supercell gave people a quick warning, and now it’s too late. If your base layout got deleted you are out of luck. The only option is to look at your defense history or previous wars and screenshot your layout, then try to rebuild it.
Clash of Clans iOS Not Supported
Whether you’ve played Clash religiously for years or are coming back for Town Hall 13, you might notice your old iPhone, iPad, or iPod Touch is no longer supported. This is a combination of changes by both Supercell and Apple that started back on May 14th, 2018.
You must be on iOS 9.0 or newer to play Clash of Clans. If your iDevice is on iOS 8, iOS 7, or anything under iOS 9.0 you won’t be able to update and enjoy the game. Supercell suggests getting the latest software update from Apple (9.0 or newer) or buying a new device. Unfortunately, there is no way around this. If you use an old iPhone 4 or something, sorry. Click here for more info.
Clash of Clans iPhone X, iPhone 11 Pro, iPad Pro & Galaxy S10 Support
Next, in early 2018 Supercell finally released a quick update with Clash of Clans iPhone X support. However, screen sizes are still a problem for the iPhone Xs Max, 2018 iPad Pro, and even the Galaxy S10 and iPhone 11 Pro Max. The game works perfectly fine on Apple’s phones, but between the notch and new aspect ratios, some people don’t like the “zoomed-out” look. This was a “problem” we see and hear about every single day on the Clash forum. Supercell “fixed this” about a year ago, but I’m still not a fan of the look.
Basically, any recent device from Apple is finally supported in Clash of Clans, including widescreens like the 2018 iPad Pro.
However, this same problem reemerged on Android if you have a notch in the screen like the Pixel 3 XL, Galaxy S10 and S10+, Note 10 and more. Whatever Supercell did made the screen look funny, and we’re waiting for a fix.
Clash of Clans Black Screen (Won’t Load)
Are you dealing with the Black screen Clash of Clans problem? Basically, when you try to open the game you get a black screen on your phone and nothing happens. The game doesn’t load, there are no sounds, nothing. It’s just black. You’re not alone. I’ve dealt with this for months, and we’re seeing similar complaints online.
Right now we have no easy fix for the Clash black screen glitch. Some users reported that you can long-press the Clash icon, pull it to the top of your screen, and select “App Info”. Basically, go to Settings > Apps > Clash and select “Force Close”. This completely shuts down the game, and sometimes it works the next time you try to play. Only sometimes though.
The only solution I’ve found is rebooting my phone. Which, we know, isn’t ideal. I’m still having game crashes in December of 2019, but not nearly as often as it was last year.
Can’t Update Clash of Clans
An issue we’re seeing a lot of complaints about is users are unable to install Clash of Clans updates, mainly on Apple’s iOS. There are a few different problems happening here at once. For general tips about Clash on iOS click here. Or, try clearing the cache on the Google Play Store.
The reason most can’t install the Clash of Clans update is that they’re on an old and outdated version of iOS (Apple software) that is no longer supported. Starting with the May/June 2018 Clash of Clans update the game no longer works on anything under iOS 9.0. Back in 2017, they cut support for iOS 7.0 too. Update to the latest software or get a new device. We also saw a few issues with people after the update to iOS 13.
Also, those on iOS can try uninstalling Clash of Clans and reinstalling it. Then just sign into Game Center and restore your entire village back to your device, Apple ID, or Supercell ID account. Make sure it’s saved so you can restore the game first, otherwise you could potentially lose everything. That would be awful. More details for transferring accounts is right here.
Finally, make sure your village is saved on iCloud, Supercell ID or Google Play Games, and uninstall it. Then reinstall Clash of Clans, and you should have the latest version. Restore your village and enjoy.
On Android, open the app store and pull down to refresh, or tap the refresh icon. If you still don’t see the update, reboot your phone.
No Update Available for iOS or Chromebook
Oddly enough there’s a wide array of complaints that there’s simply no update available in the App Store, and iPhone users can’t get the new update at all. We’re seeing something similar on Android, too. This is a simple fix. Just tap the screen and drag down from the top of the display. This will refresh the app store, and you should see the latest update. More information on how to update is right here.
We’re hearing the game is simply no longer available for Chromebook devices, and it doesn’t work on Bluestacks either. This could be on purpose, but we’re not sure yet. Can you play TH12 on Chromebook or Bluestacks? They are trying to get rid of cheaters and engineered bases, so that could be why.
Samsung Clash of Clans Problems
A few months ago an update caused major problems for Samsung users. That apparently is still happening in 2019 on older devices and the Galaxy S10.
For those with a Samsung phone that can’t load Clash or it freezes halfway, try clearing the cache and re-installing the game. We’re hearing about a similar crash or bug on older LG phones. Back up your game before you uninstall it, to avoid losing your village and progress. Or, use the Supercell ID system. Head to Settings > Apps > All Apps > Find Clash of Clans and hit clear cache. Then restart your phone and try to update or play the game.
On the Galaxy S10 the game is zoomed out too far, and the buttons are no longer on the edges of the screen. The game wraps around the notch or cutout, and NOT in a good way. Furthermore, there are weird gaps on both sides of the screen, everything is off-center in the chat menu, and it just looks bad. Several months later, here in November of 2019, Supercell has yet to improve on this “design”.
And finally, on some Samsung devices, the resolution is extremely low. This is a known problem that is due to a feature on Samsung phones. Users need to download Samsung’s Game Tuner app, and probably Game Services (Game Mode) to fix the problem in settings. Change graphics to max, and 60 fps. This is from improved graphics APIs in updates. Click here for more details.
Clash of Clans “Downloading Content” Bug
Another big problem inside Clash is the “downloading content” pop-up and error users continue to face. We’ve seen reports about this dating back to 2014, but every few months it creeps up again. We saw a ton of complaints in June of 2018, and a few more here in 2019. This is especially troubling as it wastes users’ monthly data limits. We have two potential ways to fix this.
- Close Clash and Clans and change how you are connected to the internet (like turn off WiFi)
- Reboot your phone so it resets your mobile connection
- Basically, connect to the game with a different internet connection (3G/4G/LTE/WiFi)
A quick look at the January release notes states they patched a bunch of bugs, improved performance, patched the servers and fixed the downloading content bug. Supercell claims this got fixed a while ago, but it’s happening again in April. If your game is still opening twice and saying “downloading content” drop us a comment below. We’ve reached out to Supercell and will report back when we know more.
Archers and Wizards Missing from Towers or Camps
After the May 2017 update, dozens of players reported the Archers and Wizards were missing from their towers. This is a glitch that Supercell quickly fixed. However, a similar problem is back lately.
The October updated added tons of new levels, more camps, Siege Machines, Electro Dragon, and changed to Archer Towers to green in Clash of Clans. Did you notice? We can even hold more troops once we upgrade to TH12. However, some are noticing the camps hold less, not more. If you don’t see your Archers, Wizards, or troops are missing (invisible) just reboot the game.
Special Offers Not Being Delivered
The team at Supercell added “Special Offers” or special packs players can buy back in October of 2016, but they’re still occasionally having issues with this. We haven’t seen any issues lately, but if so, here’s a few potential fixes.
The only problem is users are spending real money, and not getting what is promised. This is a huge issue, but Supercell will refund anyone or re-send your special offers.
The offer above is $9.99 and gets you 1200 Gems. That’s how much 1200 gems costs on any given day. However, this special pack rewards those who buy it a decent chunk of gold and a level 2 Bomb Tower completely free. Special offers are great as long as you actually get what you buy.
Countless users on the forum and all over Twitter have confirmed rewards sometimes don’t come through, or they only received the gems. Some bought the $20 pack for 20 wall rings, rune of dark elixir, and builder potions but didn’t receive anything. You can contact Supercell with the in-game controls and request a refund. Most likely they will respond and say to wait, as it will arrive within the next 1-2 hours. Supercell is able to track who does or doesn’t receive the offer and resend it. Eventually, the offer will arrive or you can ask for a refund.
We recommend these same steps if you buy some potions and don’t get what you paid for. Or, if something from Clan Wars doesn’t show up in your chest.
Can’t Build Two Troops at the Same Time
The entire interface for brewing troops and spells or creating an army changed a few years ago, and if you recently re-installed Clash for TH13 you’ll be confused. Troops brew automatically in the Builder Base, too. Now we can hit “retrain” to use the same army as previous battles, instead of tapping 20 times to make troops like before. There’s also pre-sets to make specific attack styles and compositions for any situation. Just go into any Barracks and look around. It’s confusing at first, but you’ll love the convenience.
Troops brew one at a time now and have been this way for a while. This seems longer, but Supercell actually severely reduced build times throughout 2017. Then, the April 2019 cut down on built times, upgrade timers and more, which is awesome. We think they’ll reduce things more in early 2020, too.
Game Crashes & Clouds
After an update, a lot of users experience crashes. The game works fine for most things, but the minute you try to find or start a battle the game crashes or closes. Some are claiming it freezes while traveling between each village.
Another common complaint is how long it takes to find a battle or the “matchmaking clouds”. Supercell is very aware of this problem and everyone thought they fixed it with the April 2019 update. However, we’re not seeing clouds in lower levels, like Town Hall 11, not just TH12. Whatever they did certainly did NOT fix the clouds. If anything, it made them worse.
If you can’t play at all right now we suggest reinstalling the game or try clearing the cache in the Android application manager through settings. We recommend you backup your village first or sync it to Google Play Games.
Banned After Update
Were you banned from Clash of Clans and can’t play after an update? If so, you were probably cheating or using some mods and illegal software. There’s a tool built-in that detect these applications and changes on smartphones and tablets. If detected you’ll instantly be banned permanently from the game.
Supercell has warned cheaters time and time again, and in late 2016 started banning anyone caught cheating. It’s pretty hard to cheat here in 2019, but some still do, and another wave of cheaters got hit during the summer. We’re expecting another wave of bans with the Town Hall 13 update, so be careful. Or better yet, don’t cheat.
It looks like the summer 2019 update banned several players that “share or sell” accounts. If you sign in on several devices with friends (like more than two or three) or bought your base, you might get banned. If you feel there was a mistake and you didn’t deserve a ban, contact Supercell. We expect more bans early next year, too.
General Clash of Clans Update Bug Fixes
And finally, this section will have a list of the latest bug fixes after each and every Clash of Clans update.
- The village editor view mode does not reset to normal when toggling erase mode while scout or wall mode is enabled.
- Hide the effect of unarmed traps when scout or wall mode is enabled.
- Fixed (again) Wall Wreckers getting stuck on decorations.
- Fixed clan badge occasionally blinking for 1 frame when Clan Castle is in sleep mode.
- Donated Siege Machines gives 30 housing space to Clan Games tasks.
- Setting name during tutorial is correctly using profanity filter instead of causing out of sync.
- Clock Tower boost will remain paused after maintenance
- Before starting a battle in Builder Base, if a defensive building or trap is under construction it will show its proper level graphics in the icon
- Builder Base potions are available by tapping on your Builder Hall
Overall, 2019 was huge for Clash of Clans, but the developers at Supercell aren’t done yet. Past updates made everything more affordable, lowered build and upgrade timers, made walls more affordable, and changed how Clan Wars and seasons work. In fact, they almost changed it too much, and all the in-app purchases are a bit overboard. At least in my opinion. Welcome to Clash of Fortnite Clans with skins, timers, purchases, seasons and more. Expect this to continue in 2020 with Builder Base 10 and as Town Hall 13 progresses, but hopefully it is minor.
In closing, did we help you with your problem? Moving forward, expect another massive update in April of 2020 with a ton of content. In the meantime, you can bet your Queen Walk that Supercell will follow the December update up with at least one or two quick bug-fixing updates or maintenance breaks to fix things. This is the last major update of the year. Also, we’re still waiting for the rumored “End Game” strategy, which could show up sometime in 2020.
Drop us a comment below if you’re still dealing with any other issues. Or, check out this other general list of problems and fixes.