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Common Galaxy S10 Problems & How to Fix Them

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This guide will go over some of the most common Galaxy S10 problems and show you how to fix them. Samsung’s shiny new phone has some fancy features, but it’s not perfect. Whether that’s the new fingerprint scanner or just software changes you didn’t expect. Here’s what you need to know and how to fix any issues. All of these apply to the Galaxy S10+ too.

Don’t worry about going to a carrier store or calling Samsung support. Instead, follow our tips and fix your Galaxy S10 problems from home. We’ll walk you through big complaints, offer fixes, advice, or resources to look into it further. Keep in mind that everyone uses phones differently, and not everyone will have the same issues. Let’s get started.

How to Fix Galaxy S10 Fingerprint Scanner Problems

First things first, we have to address the fingerprint scanner. At the last minute, Samsung put screen protectors on all Galaxy S10 models prior to shipping, and that’s making the fingerprint scanner setup very difficult. You have to press, very hard, and you’ll likely get a few failed attempts during the setup process. DO NOT WORRY.

Samsung issued a day-one software update that drastically improves the fingerprint scanner speed, performance, and reliability. Additionally, reports all over the web and on Reddit confirm the fingerprint scanner is vastly better once you remove that cheap plastic film Samsung put on the phones.

That said, if you’ve received the latest software update, took off the screen protector and are still dealing with problems we have a few tips. For one, move your finger in several different locations while you do the registration process. Then, register your fingertip a few times holding the phone with one hand, as that’s how you’ll likely unlock it the most. Don’t hold the phone in one hand and use the other to tap.

If you’re using a case we recommend redoing the fingerprint scan process again, to get the angle right. Plus, we’re hearing registering the same finger twice substantially improves the results, too. And finally, whether you do or don’t use a screen protector, try this trick to increase screen sensitivity.

How to Fix Galaxy S10 Accidental Screen Touch Problems

Samsung’s Galaxy S10 is brand new, just arrived, and you can expect several updates within the first month or two that will address most of your complaints, for now, read through our fixes.

Another complaint we keep seeing is users are accidentally touching the side of the phone and opening the Edge apps panel, launching apps, or just waking the screen by accident. With almost no bezels, there isn’t anywhere to put your hand during use. That said, one quick change in settings will prevent these accidental taps.

  • Go to Settings and select Display
  • Scroll down to Accidental Touch Protection
  • Flip the switch to ON

Not only does this help prevent accidental taps and touches in general, but it also helps with accidental taps in a pocket, purse, bag, or dark areas. Furthermore, we’re seeing complaints about color shift and bad viewing angles on the S10, where the screen has a red tint to it. We’re hoping this can be fixed by a software update, as we saw a similar situation with the Galaxy S8 in 2017.

How to Fix Galaxy S10 Apps That Are Not Full Screen

With a big 6.1 or 6.4-inch Quad-HD screen that’s long and skinny, some apps don’t use the entire screen on your Galaxy S10. This is due to the long aspect ratio, similar to 16:9 widescreen movies back in the day having black bars, not to mention the cutout at the top for the camera.

Most apps and games scale up to fit the entire screen, but some don’t. If so follow these steps to fix the issue. That guide is from the Galaxy S8, but the same steps apply even on Android 9 Pie One UI.

  • Pull down the notification bar and head to Settings (gear-shaped icon near the top right)
  • Tap on Display
  • Select the option labeled Full screen Apps
  • Tap on any app that isn’t full screen, and switch it from Auto to Full Screen

At this point, most apps should work fine and developers already fixed this. If not, you can force them into full screen mode. Now it will automatically scale to the new 18.5:9 aspect ratio and fill your entire display with content. Additionally, when you launch an app and it doesn’t use the entire screen, you’ll see a little popup at the bottom of the screen to quickly toggle it to full-view. Tap that and you’re all done.

If apps or games get cut off after you do this, reverse the steps and change it back to Auto.

How to Fix Galaxy S10 App Drawer Button Missing

If you’re coming from an older Galaxy smartphone you’re in for a surprise. There are no physical buttons, no home key, and no app tray icon. They’re all gone. Some owners are getting frustrated that they can’t find all of their installed apps. Swipe up, and they’ll appear. Or, here’s how to go back to the old style.

  • Press and hold down on any blank space on your screen. It will zoom out to an edit and layout page, and give you setting or wallpaper options.
  • Tap the gear-shaped settings button.
  • Next hit the option in settings labeled “Apps Button” and select the “show apps button”.

This way you’ll have a button that launches a tray with all of your apps like before. Or, if you’re coming from an iPhone select “Home screen only” if you want all the apps on your home screen like iOS.

Galaxy S10 Freezing & Unresponsive Problems

Is your Galaxy S10 or some of its apps freezing and becoming unresponsive? We saw this with the S9, and now a few reports are emerging on the new Galaxy S10. You might experience this in the contacts app or phone dialer while trying to make a call.

Read: The Best Galaxy S10+ Cases So Far

If your S10 is frozen or unresponsive press and hold both the power and volume down buttons at the same time, and hold them down for 7-8 seconds. The phone will turn off, reboot, and start fresh. This will not harm anything and simply forces the phone to restart, even if it’s completely frozen and the screen is black. Give it a try.

How to Fix Galaxy S10 Bluetooth Problems

Samsung’s new phones run the latest Android 9 Pie with a refreshed One UI interface over the top of Google’s software. And, for the first time in a few years, we’re not seeing too many BT complaints yet. That said, you’re likely to experience a few issues with Bluetooth in your car, stereo, or accessories. With so many speakers, headphones and other accessories you’re bound to have an issue here and there.

If you can’t see devices or do see them and they won’t connect, you’re not alone. Sometimes the connection is poor and audio cuts out too. Thanks to Bluetooth 5.0 on the Galaxy S10 most people shouldn’t face any problems. If you do, simply toggle Bluetooth OFF, then turn it back on again. This fixes the issue 95% of the time. Or, forget the device entirely and redo the “pairing” process.

Users can also head to Settings > Apps > and find “Bluetooth” and clear the cache. This will erase all pairings, which fixed problems on the Galaxy Note 8 and S9. Otherwise, try our biggest tip for ANY problem, and reboot your phone. Yup, just a simple reboot usually fixes just about everything.

How to Fix Galaxy S10 WiFi & GPS Problems

With every phone release, we see reports about WiFi problems. And, we’re already seeing comments about poor performance, WiFi drops, connection issues and more with the Galaxy S10, even though it supports the new WiFi 6 protocol. This is almost never a problem with the phone itself, and usually something else.

Read: 10 Cool Things the Galaxy S10 Can Do

We’ve found that Samsung’s super helpful SmartSwitch tool for transferring an old phone to a new phone can often be the problem for bad WiFi. The software transferred the name, password, and connection for you. That’s nice, but that might also be your problem.

Those experiencing Galaxy S10 WiFi problems have a few things they can try. First, we recommend you forget your WiFi network and re-enter the password on the phone. Do this by heading to Settings > Connections > WiFi. Push and hold your home internet connection and tap forget network on the pop-up. Then search for a WiFi connection, find yours, put in the password and it should work. Better yet, reset your network to default settings. We’ve found unplugging power to the router for 10 seconds will give it a fresh start. Then try connecting your Galaxy S10 one more time.

Additionally, we have one more super helpful tip for WiFi issues. Go to Settings > ConnectionsWiFi > Advanced Settings > and disable the WiFi sleep option. That way WiFi stays on no matter what, even when the screen is off. Now all your apps and services continue to use WiFi, and you don’t need to keep the screen on while you update apps.

How to Fix Galaxy S10 Always-On Display and Lift to Wake Problems

With new phones come neat new features and changes to the way things work. And while change is good, like the always-on display showing helpful information at a glance, some people will want to turn it off. Furthermore, Samsung added a new “lift to wake” feature to the Galaxy S10. When you pick it up the screen automatically comes to life. Then, by habit, you tap the power button and it turns off. Giving you a frustrating few seconds of fumbling when you just want to turn on and use your phone.

So, here’s how to change, customize, and tweak the always-on display. We’ll also show you how to turn off the lift to wake feature.

Go to Settings > Lock screen > and tap on Always-On Display. From here, you can customize and change the entire experience. Personally, we recommend you leave this on as it’ll cut down on how often you wake up the phone — resulting in longer battery life.

Then, go back to the main Settings menu and go to Advanced Features > Motions and gestures > and uncheck the Lift to wake feature.

How to Fix Galaxy S10 Wet Speaker Problems

The Galaxy S10 and S10+ are IP68 dust and water-resistant. Meaning you can take it in the shower, drop it in the pool, or use it at depths of around 5 ft without worry. The phone can technically handle around 5ft for 30 minutes and still work fine. Even the dual speakers can handle a little water.

However, if the speaker or grill gets wet your phone will sound funny and muffled. This isn’t a concern and there’s no damage either, you just need to try it out.

Samsung uses a coating on the inside of the device to keep the components safe. Then, something they call “surface tension” to keep water out of both speakers. If your music or speaker sounds funny you just need to let it dry. Or, tap it gently against your hand to push any water out of the speaker. Most likely there’s nothing wrong with your phone, just give it time.

Bonus tip: Never EVER charge your phone when it is wet. Let the USB Type-C charging port completely dry before you plug in your phone to refill the battery.

How to Fix Galaxy S10 Battery Life Problems

With a bigger 3,400 mAh battery in the Galaxy S10 and an even bigger 4,100 mAh pack in the S10+, these phones get some of the best battery life we’ve ever seen. It’s pretty impressive. Still, some users may run into issues or battery problems that will need attention.

Here’s a general guide to fixing battery life on the Galaxy Note 9, which all apply to the Galaxy S10. That said your first step to solving any battery situation is by heading to Settings > Device Maintenance > Battery > Battery Usage to see what’s going on. This gives you a detailed breakdown on what uses what, and even shows the #1 battery drain at the top of the list.

If an app is malfunctioning or misbehaving it’ll use too much battery and appear at the top of this list. If you see anything other than Display, screen, Android System, or Android OS at the top, or a game you just played, then something isn’t right. Disable or reinstall any app or service that’s draining more battery than it should.

How to Fix Galaxy S10 Camera Problems

So far we’re not seeing any big complaints about the Galaxy S10 camera, but a few users on Reddit suggested that one of the rear cameras wasn’t doing anything. Basically, the button to switch between the regular, wide, or telephoto zoom lens did nothing. This was likely an isolated incident. You should notice a big change when switching between all three lenses. If not, reboot your phone and try again.

That said, users are reporting poor lighting and a super dark super slow-motion video experience. The 960 FPS slow-mo feature needs a lot of light for the best experience, so if you try it indoors, you won’t enjoy the results. That’s not a problem, it’s just how the new technology works so far.

We’ll keep an eye out for any more information or complaints about the camera, but so far we’re seeing all good things.

Reboot Your Galaxy S10 to Fix Most Problems

Before we share our last tip, try a simple reboot. Almost every problem we hear from friends, family, or see online can quickly be fixed by rebooting your Galaxy S10. Seriously, before you try anything major, reboot the phone. Not receiving text messages, reboot your phone. Your sound isn’t working, reboot the phone.

Press and hold the power button on the right side of your Galaxy S10, then tap restart. Within about 1 minute you’ll be up and running with almost every problem gone.

Also, go to Settings > Device Maintenance > and tap the 3-dots in the top corner and select Auto Restart. Now, choose the time and day of the week, like Wednesday at 4 AM. This way your phone will reboot once a week at night so performance stays at its best, and problems are a thing of the past.

How to Factory Reset the Galaxy S10

Most owners won’t experience any major problems with the Galaxy S10 or S10+. If you tried everything we mentioned above and checked with your carrier for help, we do have one last step you can try before looking into a replacement. The last resort to fix big problems is doing a factory data reset. This will erase all user data, apps, messages, and content from the phone. Only do this if something is seriously wrong and a show-stopping problem.

Keep in mind that you will want to backup any data before you proceed. Go to Settings > General Management > and hit Reset to get started.

This process will only take a few minutes and will restore the original software that came with your phone. Galaxy S10 owners can use Samsung SmartSwitch or Google restore to get all their apps back. Again, this is the last resort if you have major problems. If this doesn’t fix it, consider reaching out to Samsung or your carrier for a replacement phone.

What’s Next?

In closing, here’s what you need to know about what’s coming next. The Samsung Galaxy S10 is brand new, and literally just came out. Samsung issued a day-one software update, and you can expect at least 2-3 small but super important bug fixing and maintenance updates within the next 3-4 weeks. As more people get one and Samsung gathers information, they’ll rapidly deploy bug-fixing software patches.

Furthermore, Samsung’s One UI running on Android 9 Pie is brand new too. The company is likely fine-tuning that experience, which is on the Galaxy S10, and will slowly make adjustments. Combine both the things we just mentioned and your Galaxy S10 experience should vastly improve within the next month or two.

Basically, just know that big updates are coming soon. For now, drop us a comment below if you’re experiencing any major issues and we’ll do our best to help, or research a fix for you. Otherwise, enjoy your phone and don’t forget to buy a Galaxy S10 case.

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30 Comments

30 Comments

  1. Joe Mellino

    03/09/2019 at 3:26 am

    Love the phone but cannot get any email or text notification lights to work

    • Jay

      03/10/2019 at 8:02 am

      The S10 no longer has the notification light!

      • Joe Mellino

        03/10/2019 at 3:29 pm

        yes but edge lighting is supposed to work for notifications. Any suggestions?

        • Vino

          03/13/2019 at 10:55 pm

          try downloading the app Always On Edge (AOE). I have that working for text, gmail, and missed call notifications. Only issue, imo, is that it doesn’t cycle through the different color lights, only the last notification light will show.

      • ed

        03/11/2019 at 6:08 pm

        Yes it’s a little sad but that’s what we get for wanting more screen. There’s no room for a led at the top anymore. Give and take

    • Dan

      03/13/2019 at 10:24 am

      Same, not getting edge lighting to work

    • Dan

      03/13/2019 at 10:26 am

      Actually, I’m not even getting messages to pop up on the always on screen despite that being checked! It just shows an icon. I did switch to Google SMS so maybe that doesn’t work with the lock screen? Gmail doesn’t work either…just shows an icon on the always on display. Both do seem to work on the normal lock screen though

  2. Rod Law

    03/09/2019 at 6:07 am

    I’m having problems playing Spotify through a Cyrus Soundkey external DAC.

    Everytime I hit play the phone restarts itself…

    I’ve emailed Cyrus but any advice would be appreciated. Thanks

  3. Rod Law

    03/09/2019 at 9:06 am

    Now the phone just doesn’t recognise the external DAC at all….

  4. Brian

    03/10/2019 at 7:02 am

    Mobile data and Bluetooth turn off after removing from charging.

  5. Jay

    03/10/2019 at 8:06 am

    I have been comparing the S10 to my old S9 by swapping the SIM card. Going through the same quarter mile stretch near my house, the S9 shows -83db and 5 bars consistently. The S10 shows anywhere between -73 and -101db with bars changing between 1 and 5 at any one given time. It is very erratic. I have tried resetting the phone more than once and removing and reinstalling the SIM card more than once. Neither helped at all.
    Defective phone??

  6. Breanna

    03/11/2019 at 3:02 am

    Ever since I used the smart switch app. Some of my text messages have been converting into group messaging and some of my messages have been splitting up when I reply back to sender

  7. Josh

    03/11/2019 at 4:18 pm

    Having issues where the s10 is stuck on “phone is starting” and will never load up

  8. ed

    03/11/2019 at 6:10 pm

    So im having this weird issue where whenever I’m listening to something wether it be Spotify or other media apps, if I lock the screen and always on display activates after about 15 seconds the audio pauses. I have to then tap the screen once and it starts to play again, only after another 15ish seconds it pauses again. Can you help figure out what’s going on? Thanks

  9. Brandon

    03/11/2019 at 11:19 pm

    Just got an S10+ on Verizon, but every ten or so minutes of it being locked, it just shuts off. So I need to boot the phone up nearly every time I want to use it. Tried clearing cache, factory reset, deleting all apps, still happens.

    • ed

      03/13/2019 at 11:30 pm

      Sounds like you got a fualty device to me. Maybe ask about a replacement?

  10. George

    03/12/2019 at 7:29 pm

    Not having a notification light is becoming a deal breaker for me. I’ve tried countless times to set up the edge lighting and it is not working.
    I have zero issues with my S7 and am using that again now.
    I am seriously considering returning the S10 and sticking with the aging S7.
    I’m trying to run a business and can’t keep tapping my screen to look for notifications.

  11. Michelle

    03/12/2019 at 9:56 pm

    It worked fine for the first 2 days then i lost complete data and internet. Then comes back on randomly then stops randomly. Basically cant even use it. Any ideas?

  12. Dany

    03/12/2019 at 11:22 pm

    I keep losing my data and network randomly, any ideas?

    • Margaret L Smith

      03/16/2019 at 11:32 pm

      Same here! I’ve noticed it bad for the last 2 days!

    • Ryan

      03/18/2019 at 1:31 pm

      Same

  13. Dany

    03/12/2019 at 11:23 pm

    I keep losing my data and network

  14. Les

    03/13/2019 at 9:13 am

    I having bluetooth issues with drops, pauses and statis. It wasn’t listed with the apps to clear the cache.

    And I just found that nothing on my Samsung Music will play.

  15. Peter

    03/13/2019 at 9:17 am

    Having the same problem with random network and data drops.

  16. Michelle

    03/13/2019 at 4:34 pm

    The edge notification isn’t working for me either.
    My sound also cuts out sometimes, I’m trying to figure out what (if anything) I’m doing to trigger it. But I usually have to reset my phone to get the sound back on.
    I also don’t love that the camera seems to out a soft focus on faces. I’ve turned off all filters and my pictures are still not as sharp as I would like, which is disappointing since a good camera is the number one reason why I upgraded from my old phone. I downloaded a Google camera app and that’s seemed to help.

    • ed

      03/13/2019 at 11:35 pm

      Sounds like you got a faulty device. I would ask for a replacement. I’ve found that Galaxy selfie cameras are very sharp and focus extremely well.
      If a hard reset doesn’t fix the sound issue then there’s definitely something wrong with the phone.

  17. Juice

    03/13/2019 at 7:33 pm

    My S10e on AT&T hasn’t gotten the day one update, even though my wife’s has already. She’s had the update for about 4 days now. Whenever I check for a software update it says I have the latest firmware already installed, but it’s a different software version than what my wife’s S10e has. What’s can I do?

  18. ed

    03/13/2019 at 11:37 pm

    THANK YOU! Your in screen fingerprint reader tips fixed my issues! I scanned the same finger a few different times really moving my finger around on the sensor and I turned on the extra sensitivity setting for screen guards and the fingerprint reader is so much more accurate and fast.

    I’m using the screen protector that came with the phone.

    Thanks!

  19. magesh

    03/14/2019 at 1:08 am

    Is S7 and S8 they had business card scanner in add contact. It is missing in S10 making it difficult to add contacts.

  20. Shirley

    03/17/2019 at 1:58 pm

    The always on display time in the top right had corner is showing a different time to the widget – the widget is correct. How do I change the always on display time?

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