The LG G7 is a big phone with a lot to like, but it isn’t perfect. Now that it’s readily available, we’re starting to see reports about LG G7 problems. With that in mind, below is a list of common problems you may experience and how to quickly fix them.
Thankfully it is relatively easy to fix most LG G7 problems on your own. You won’t need help from a carrier retail store or have to call LG support and sit on hold for hours. Just follow our simple steps.
It’s still a worthy replacement for the aging LG G5 or V20, but just know that issues might surface that you’ll have to deal with. Which is why we’ll walk you through some of those complaints, and offer fixes or resources to help you fix them.
This is by far one of LG’s best smartphones. It has a premium metal and glass design, wireless charging and water-resistance, a huge screen, and powerful cameras. It also has pretty average (if not poor) battery life and a few little issues here and there.
Whether it’s a small glitch or something major like bad LG G7 battery life problems, we’re here to help. Keep in mind that it’s still a new phone, and upcoming updates will likely patch a few issues.
How to Fix LG G7 Battery Life Problems
First things first, we’re hearing a lot of complaints about battery life. In fact, this is the biggest issue facing LG’s new phone so far. With the G7 you have a big 6.1-inch screen with a small 3,000 mAh battery.
It’s nearly the same size as the Galaxy Note 8, but with a battery as small as the Galaxy S8, which is a recipe for disaster. What we’re trying to say is there’s no easy fix for bad LG G7 battery life. LG put a small battery in a big phone.
However, there are multiple different steps to take, settings to change, and things you can do to make it last a little longer. Every little bit helps when you’re working with a small battery. First, go to settings and make sure an app isn’t misbehaving and using an abnormal amount of juice.
- Go to Settings
- Click on Battery & Power Saving
- Select Battery Usage
Typically Android system, Android OS, or the screen (Display) is at the top. If there is something else at the top, like FaceBook or something random, you have a problem. Tap the stop bottom to the right to instantly stop the problem. We also recommend you disable, uninstall, or reinstall an app that’s misbehaving. Or, try a quick and simple reboot.
We also recommend customizing location settings, turning the screen brightness down to around 40% or automatic, and closing big apps you no longer need. Not to mention use LG’s battery saver modes if you can, or change the screen resolution from 2k down to 1080p. That’s in Settings > Display > resolution.
How to Fix LG G7 WiFi Problems
WiFi is another thing everyone complains about, but it’s rarely the phone itself. Usually, it’s a problem with the app, like Netflix or Google Play Music. From poor connectivity, drops, to even 5GHz not working right. We saw a lot of issues with WiFi on the LG G5, but the company fixed them with the G6 last year.
Before we go any further into this guide, make sure to head to Settings > about phone > and check for updates and install any new software. LG will release several updates over the coming weeks and months to improve and refine the experience on this phone.
If you’re having WiFi problems we have a few suggestions you should try before doing anything else.
- Reboot your phone
- Turn WiFi off, then back on (in settings or with the quick toggle in the notification bar)
- Unplug your home WiFi router for 2-3 minutes, then plug it back in and turn it on
- Try reconnecting to the WiFi connection
If this doesn’t fix your issue, try going to Settings > WiFi and forget the wireless network you’re trying to connect to. Then search again and reconnect to it, put in the password, and see if it works. This completely resets the connection between your phone and WiFi, giving it a fresh start and often fixes any issues.
How to Fix LG G7 Bluetooth Problems
Bluetooth is another aspect of every phone that we see non-stop complaints about. With so many devices, Bluetooth speakers, cars, car stereos, and different brands, you’re bound to run into the occasional problem.
The biggest complaint is Bluetooth in cars, where the phone simply won’t connect. For one, the LG G7 connects but the phone icon is grayed out on your stereo. If so, check your permissions or turn off HD calling. However, your best bet is to turn your phone (and car) off and back on again. Then repair the two and give it a try.
Bluetooth is always a little tricky, so try deleting or forgetting any device you’re having problems with, and redo the connection. This is a last-ditch effort to get things working properly.
LG G7 Apps Aren’t Fullscreen (or Notch problems)
There are two screen issues a lot of people will face. Apps not being fullscreen thanks to the long and skinny design, or app content getting cut off by the notch. There’s simply no way around this until app developers support the notch in the LG G7 screen. However, official notch support isn’t coming until Android P later this year. So, you might be stuck with black bars at the top and bottom of some apps. Or, you can use LG’s “app scaling” mode to force apps into fullscreen mode.
- Go to Settings
- Tap on the Display Column
- Select App Scaling
- Find and enable fullscreen mode on apps that need it
A prime example is YouTube, it doesn’t use the entire display. However, you can pinch to zoom and it will expand to fullscreen mode. Give it a try and enjoy that 6.1-inch screen. For everything else, LG’s built-in scaling mode will help you enjoy apps to the fullest.
Otherwise, go to that same settings menu and hide the notch with software tricks. This makes the phone have bezels like older devices, but it hides the notch and makes apps look normal again.
How to Fix LG G7 Missing App Drawer Problem
This next one is more of a preference than a problem, but we’re still seeing a lot of complaints. With the LG G7, you don’t have a dedicated button for the app drawer. Instead, you have to swipe up on the screen or deal with every app being in a folder like the iPhone.
Here’s how to get your app drawer button back. Head to Settings > Display > Home screen and enable the application tray. Alternatively, users can follow this old but still useful guide to download and install a home screen replacement app with more features or customization. We also recommend users try NOVA Launcher from the Google Play Store.
How to Fix LG G7 Fingerprint Scanner Problems
Are you having problems with the fingerprint scanner? Typically we see reports that it won’t recognize a finger, or owners are getting false readings when the phone is in their pocket. Causing the battery to drain faster than it should. These are both easy to fix.
First, make sure you have a lockscreen password or pin in addition to the fingerprint scan. That way it won’t turn on in your pocket by accident and drain the battery. Most phones have a second layer on top of the fingerprint, so you probably already did this.
For all other fingerprint scanner problems, we recommend deleting your fingerprints and starting over. If it doesn’t recognize your scan you might need to redo it. This is especially true if you setup fingerprints before you installed your case. Sometimes a case can change the angle of your fingerprint, causing the phone to struggle to unlock. Basically, delete your fingerprint and redo it. Do this by going to Settings > Security > Fingerprints > Saved Prints > and delete them. Some users claim saving the same fingerprint twice gives them better results and fewer errors.
How to Fix LG G7 Audio Problems
Another thing we saw a few complaints over is audio in the LG G7. Which is odd considering the new boombox speaker gets incredibly loud on this phone. From the speakers overall, ringtones, or while watching videos. Our device sounds fine, but some users claim the audio is very low, especially with headphones.
First, make sure your volume is turned up. LG even has a setting that will make the volume buttons turn up your media volume instead of ringtone volume. If this isn’t checked, you might be turning up your ringtone volume instead of media. As a result, YouTube or movies will sound quiet.
If you’re having other general problems with sound on your LG G7 wait for a software update, or RMA the phone and get a new one.
How to Fix Bad LG G7 Performance & Lag
Does your new LG G7 feel slow or seem to lag opening apps and games? This shouldn’t happen on a powerful flagship phone. However, people use phones heavier than a computer and never ever turn them off, or reboot them. Eventually, it’ll get a little bogged down.
That said, LG has a few tools to help fix these types of occasions and problems. For one, reboot your phone. Do it now, and do it every week or so. We also recommend making sure all of your apps are up to date.
Last but not least though, use LG’s smart cleaning tools. You can go to Settings > General > Smart cleaning to quickly clean out unused files and apps. This is basically a quick cleaning that frees up space, clears the memory, and keeps the phone running at its best.
Other LG G7 Problems
Of course, some users may have other small problems here and there. No phone is perfect, not to mention everyone uses them differently. So, what works for you might have problems for someone else.
For any and all other problems, the first step is to quickly reboot your LG G7. Whether that’s screen glitches or rotation, lag, app crashes, or other minor things, try rebooting your phone. Actually, you can fix almost any typical problem by rebooting the phone. Simply long-press the power button, and hit “restart”.
Or, if your LG G7 is completely frozen and unresponsive, you can force it to restart and reboot. To do this simply press and hold volume down and the power button at the same time for 7-10 seconds. Press, hold and wait. You’ll hear the phone vibrate, see it turn off, and it’ll restart and hopefully work as expected.
How to Factory Reset the LG G7
Last but not least, if you are experiencing major problems or can’t find a solution to something, try a factory data reset. This is the last resort and will erase everything, but it can fix most problems. Backup anything important, then follow our steps below.
Head to Settings by pulling down the notification bar and hitting the gear-shaped icon near the top. In settings scroll down to Backup & reset and then tap Factory Data Reset. The phone will reboot a few times, erase everything, and boot up fresh and ready to go. You’ll have to go through setup again, redo all of your settings, and sign into Gmail. However, you’ll probably have fewer problems and a more enjoyable experience after.
What’s Next for the LG G7 ThinQ?
So what’s next for LG’s new phone? Well, that’s Android 8.1 Oreo at some point within the next few months, or Android P later this year. Google will release a new and improved Android 9.0 P in August or September. They’re letting people try it early in a beta program, but LG isn’t included.
We’re expecting several bug fixing updates and tweaks for the LG G7 this summer, mainly to fix early release problems. Then, a few little software changes and monthly security upgrades before the big upgrade to Android P later this year or in early 2019. For now, try our suggestions above or drop us a comment below with any other questions or concerns.
In closing, try reaching out to @LGUSAMobile on Twitter. They have plenty of valuable resources to help owners with any and all concerns.