The OnePlus 5 is an impressive phone with a lot to offer and the latest version of Android, but it’s not perfect. Now that it’s no longer new, we’re seeing more and more complaints about OnePlus 5 problems. With that in mind, below is a list of common OnePlus 5 problems and how to quickly fix them.
OnePlus is one of the best when it comes to software updates. In fact, the OnePlus 5 is already on Android 8.1 Oreo for some. They typically release updates every few weeks to fix key problems. Not all of them have solutions though and remain an issue for users. That’s what we’ll focus on below.
It’s still a worthy replacement for the OnePlus 3 or an alternative to the Galaxy S8 and S9, but just know that some things will need attention. We’ll walk you through some of the biggest complaints, discuss updates, and offer fixes or resources to address any potential problems.
So far we’re seeing a lot of complaints at the official OnePlus forum, and popular sites like XDA Developers. Everything from GPS issues, weird scrolling effects, WiFi cutting out if the phone is held a certain way, camera problems, and even poor battery life.
On August 1st, 2017 OnePlus released a major update for the OnePlus 5. This fixed a slew of problems mentioned below while adding new features like image stabilization for 4K video. This update (OxygenOS 4.5.7 OTA) has WiFi and battery life improvements and fixes for sound leaking, uneven sound while recording or playing music, and fixed a camera shutter sound issue. Additionally, you’ll notice electronic image stabilization for 4K video recording, a new font, and the latest security patches.
Since then, several small updates have arrived throughout the year and into 2018 with more changes. And while most users are reporting a great experience, a few are still facing issues.
How to Fix OnePlus 5 WiFi Problems
Something we see with every smartphone is complaints about WiFi. From poor connectivity, drops, to even 5GHz not working right. However, things seem more serious for OnePlus 5 users. A few videos floating around claim touching the side of the device makes WiFi cut out completely, and others are just saying WiFi doesn’t work right at all.
If you’re having WiFi problems we have a few suggestions. For one, try turning it off and back on inside settings on the phone. It’s also a good idea to power down your WiFi router at home for a few minutes and turn it back on.
Read: 15 Best OnePlus 5 Cases
Another option is to head to Settings > WiFi and forget your wireless network. Then search again and reconnect, put in the password, and try it again. The Anroid 8.0 update had several WiFi stability tweaks and the 8.1 beta does too.
How to Fix OnePlus 5 Bluetooth Problems
WiFi isn’t the only one, as we hear about Bluetooth complaints with every phone too. With a vast array of devices trying to connect issues are bound to surface. One user claims to have problems with WiFi, Bluetooth, and overall 4G LTE connectivity.
The biggest complaint is Bluetooth in cars, where the phone simply won’t connect. Some suggest restarting the phone and trying again, and others suggest it took more than one restart before the phone and car Bluetooth paired up.
Alternatively, once connected it randomly drops for some. At this time we have no solid fix for this, aside from deleting all pairing and starting over for a better bond. Then, hopefully, it works. That said, Google claims Bluetooth problems have officially ended with the Android 8.1 update, as they patched several issues. So, once that hits the OnePlus 5 you’ll have better luck. You can sign up for the 8.1 beta right now.
How to Fix OnePlus 5 Fingerprint Scanner Problems
Another common complaint is regarding the fingerprint scanner. While it’s extremely fast for most, others some owners are reporting big problems. These are typically the device not recognizing a finger, or getting false readings while in a pocket. If you keep getting false scans in your pocket your battery is going to drain really fast. Thankfully, there is an option in settings that will prevent exactly that.
In settings make sure pocket-mode is turned on so you won’t get false scans and vibrations in your pocket. Then, our best advice for the fingerprint scanner is to delete any saved prints and start over. This is especially true for anyone using a case or a screen protector. As these change the angle of the scan and may impact performance. Add fingerprints after installing any accessories.
How to Fix OnePlus 5 Screen “Jelly” Effect While Scrolling
Does content on your screen look funny while using the phone? If so, you’re not alone. Hundreds of users are reporting a weird scrolling issue where images on the screen seem to blur or turn to jelly while scrolling up or down a page. Our video below is a good example of what we’re talking about.
This is in slow motion, so it’s not that bad in real life. However, it’s still a frustrating issue. And sadly, a recent comment by the company themselves says this is perfectly normal. As in no software update is coming to fix this. Later we heard it’s because the screen was installed upside-down in the phone, and there is no fix. Maybe you should upgrade to the upcoming OnePlus 6.
How to Fix OnePlus 5 Camera Problems
A big selling point for this phone was the camera, so naturally, complaints are all over the place. Dual cameras are tricky to get right. Even Apple’s iPhone X dual cameras struggle sometimes. Now that the OP5 is no longer new, the company has issued several updates that improved the camera. At this point, it should work just fine and be as good as it’s going to get.
In bright light users are noticing weird black bars throughout the screen, which has something to do with how the camera is taking in the light. These bars are in photos and don’t go away. Then, we’re seeing complaints about very blurry images mainly because the phone has no optical image stabilization.
There is some good information in this official OnePlus forum megathread. They talk about fixes for the camera and all the improvements from several recent updates. If you’re still facing major problems with the camera you might need a replacement device.
OnePlus 5 Inverted Audio Problems
Speaking of the camera, we’re seeing a lot of reports about the OnePlus 5 camera inverting audio while recording video. Several users on Reddit and elsewhere show proof that the sound is backward. While recording in landscape the sound gets all messed up. The phone records in stereo sound, which is nice, but only if it works how it should.
Make sure whenever you record video that the 3.5mm headphone jack is facing to the left. This will ensure video records with the correct sound. That said, OnePlus fixed this problem in September of 2017. Meaning as long as you’ve accepted any update over the past several months, you shouldn’t experience this problem.Basically, the software isn’t flipping the sound with the display and this can and will get fixed in a future software update.
How to Fix OnePlus 5 Calling Problems (Noises)
One of the biggest complaints at the official forum is regarding a high-pitched noise during phone calls. This comes from the earpiece and is frustrating a lot of owners. A few state turning off WiFi during calls fixes it, while others offer up a different route. In Settings > Sounds > turn off the noise cancellation microphone. This catches surrounding sounds and balances out noise during phone calls and is a feature. However, it sounds like this feature is malfunctioning for some OnePlus 5 users.
A few updates improved this situation, but we still hear random complaints from OnePlus 5 owners about this. Even after all the adjustments, you might still hear some sounds on a phone call. Again, we have no further fixes for this.
OnePlus 5 Not Recognized by Windows
This is mainly a problem on Windows 10, but we’re hearing that’s not the only version of Windows that won’t recognize the OnePlus 5. When you plug in your phone you should be able to transfer files like photos, music, or movies. Windows never finds the OnePlus, which is a big problem for most owners.
We do have a solution though. We’ve heard the fix is as simple as enabling USB Debugging. Go to Settings > About Phone and tap on the Build Number 7 times until a pop up appears that says “You are now a developer.” Now, in the original settings menu, you’ll have a new option at the very bottom labeled “Developer Options”. This is a hidden menu with advanced controls for any Android phone. Tap on that, scroll down, then find and enable USB Debugging. This will fix the Windows 10 issue.
How to Fix OnePlus 5 Group Text Message Problems
Oddly enough, countless users on the official forum are having problems sending and receiving text or picture (MMS) messages with the OnePlus 5. This is a silly problem, but a problem nonetheless.
The pre-installed text message application used by OnePlus does not support group messages or MMS. So all you need to do is download one of the many excellent 3rd party text message applications from the Google Play Store. We recommend Textra, as it has tons of options and custom colors for the notification LED.
How to Fix OnePlus 5 Battery Life Problems
With every phone released users complain about battery life. This is especially true after the latest March Android 8.0 update, and for those on the OnePlus 5 Android 8.1 beta release. You’re testing beta software, so problems are expected.
However, for everyone else on stock Android 8.0 we have a few suggestions. Most likely, it’s an app that doesn’t play nice with Oreo. We also recommend customizing location settings, turning the screen brightness down to around 40% or automatic, and closing big apps you no longer need.
However, the best route is to head into settings and make sure an app isn’t draining your juice. Head to Settings > Battery and see what’s at the top of the list. Typically Android system, Android OS, or the screen is at the top. If there’s an app at the top, something isn’t right. Uninstall it, disable the app, or tap on it and hit “Force Close” to kill an app that’s draining the battery.
We also recommend setting up Battery Saver modes when you’re in a pinch and need extra juice. Otherwise, wait for a stable update to Android 8.1 Oreo, or even Android P later this year.
General OnePlus 5 Bugs & Problems
Of course, some users may have other small problems here and there. Like screen glitches or rotation, lag, app crashes, or other minor things that can often be solved by a simple reboot. Actually, most problems I get asked about daily are often solved by a reboot.
Owners can easily reboot the phone by long-pressing the power button, and hit “restart”. It will quickly turn off and restart back to how it was before the problems. You shouldn’t need to do this often.
This is by far the best solution to any minor issue. If the phone is completely unresponsive push and hold the power button, volume up and the home key all for 7-8 seconds. The phone will reboot into a safe recovery mode. We recommend clearing the cache while in here, then use volume keys to navigate to reboot. Press the power button to select reboot and it will start fresh. Make sure you don’t accidentally do a factory reset, as this will erase everything on your phone.
A few small problems like camera shutter sounds and other issues got fixed in OnePlus 5 software updates. Any remaining problems will likely go away once Android 8.1 arrives. If you can’t wait, here’s how to install the Android 8.1 beta on the OnePlus 5 today.
How to Factory Reset the OnePlus 5
If you are experiencing major problems that you can’t fix, or want to start fresh before the next big update we recommend a factory data reset. You can do this a few different ways, and here’s the easiest method. Keep in mind that this erases everything from your phone.
Head into Settings by pulling down the notification bar and hitting the gear-shaped icon near the top. In settings scroll down to Backup & reset and then tap Factory Data Reset. The phone will reboot a few times, erase everything, and boot up fresh and ready to go. You can also press power, volume up and the home key for 7-8 seconds and do a hard reset from the recovery menu.
While some of these problems are because this is a small company, it has its benefits too. OnePlus is very fast and responsive when it comes to software updates and bug fixes. They released four updates the first week the phone was out. Then, even here in 2018, we’re still getting a steady flow of improvements and new software.
This means that while many of the problems mentioned above are frustrating, expect software updates with improvements, fixes and performance increases soon. Well, if you didn’t get them already. OnePlus has a lot of patches and new features coming with Android 8.1, and it’s almost ready for primetime. We’re expecting an official OnePlus Android 8.1 update in May. That should fix any remaining issues. Drop a comment below with any other problems, questions or concerns.