Now that the OnePlus 5 has been available for a while we’re starting to see a lot of complaints about OnePlus 5 problems. With that in mind, below is a list of common OnePlus 5 problems and how to quickly fix them. Including a big new update to squashing bugs and deliver new features.

Since first becoming available, the company has released multiple quick software updates to fix problems. Not all of them have solutions though and remain an issue for users. That’s what we’ll focus on below.

It’s still a worthy replacement for the OnePlus 3 or an alternative to the Galaxy S8, but just know that some things will need attention. We’ll walk you through some of the biggest complaints, discuss updates, and offer fixes or resources to address any potential problems.

This is an impressive phone with a lot to offer for the price. Coming in at just $479 while having a big display, dual cameras on the back and top-tier specs. Just like all phones released though, it isn’t perfect.

So far we’re seeing a lot of complaints at the official OnePlus forum, and popular sites like XDA Developers. Everything from GPS issues, weird scrolling effects, WiFi cutting out if the phone is held a certain way, camera problems, and even poor battery life.

On August 1st OnePlus released a major update for the OnePlus 5. This fixes a slew of problems mentioned below while adding new features like image stabilization for 4K video. This update (OxygenOS 4.5.7 OTA) has WiFi and battery life improvements, and fixes for sound leaking, uneven sound while recording or playing music, and fixed a camera shutter sound issue. Additionally you’ll notice electronic image stabilization for 4K video recording, a new font and the latest security patches.

How to Fix OnePlus 5 WiFi Problems

Something we see with every smartphone release is complaints about WiFi. From poor connectivity, drops, to even 5GHz not working right. However, things seem more serious for OnePlus 5 users. A few videos floating around claim touching the side of the device makes WiFi cut out completely, and others are just saying WiFi doesn’t work right at all.

Additionally, a day-one software update from the company looks to address WiFi problems specifically. Most likely you got this update the first time you turned on the phone. If not, make sure to head into settings > about phone > and check for updates and install any new software.

If you’re still having WiFi problems we have a few suggestions. For one, try turning it off and back on inside settings on the phone. It’s also a good idea to power down your WiFi router at home for a few minutes and turn it back on.

Read: 10 Best OnePlus 5 Cases

Another option is to head into Settings > WiFi and forget your wireless network. Then search again and reconnect, put in the password, and try it again. Be on the lookout for more software updates aimed at improving WiFi.

How to Fix OnePlus 5 Bluetooth Problems

WiFi isn’t the only one, as we hear complaints about Bluetooth with every new phone too. With a vast array of devices trying to connect issues are bound to surface. One user claims to have problems with WiFi, Bluetooth, and overall 4G LTE connectivity.

The biggest complaint is Bluetooth in cars, where the phone simply won’t connect. Some suggest restarting the phone and trying again, and others suggest it took more than one restart before the phone and car Bluetooth paired up. If so, expect OnePlus to issue a fix in an upcoming software update.

Alternatively, once connected it randomly drops for some. At this time we have no solid fix for this, aside from deleting all pairing and starting over for a better bond. Then, hopefully it works.

How to Fix OnePlus 5 Fingerprint Scanner Problems

Another popular issue we see complaints about is the fingerprint scanner. While many claim it’s extremely fast, others are having big problems. These are typically the device not recognizing a finger, or getting false readings while in a pocket. There is an option in settings that will prevent the phone from turning on in a pocket and vibrating from the scanner trying to get a reading.

Our best advice for the fingerprint scanner is to delete any saved prints and start over. This is especially true for anyone using a case or a screen protector. As these change the angle of the scan and may impact performance. Add fingerprints after installing any accessories.

How to Fix OnePlus 5 Screen “Jelly” Effect While Scrolling

Does content on your screen look funny while using the phone? If so, you’re not alone. Hundreds of users are reporting a weird scrolling issue where images on the screen seem to blur or turn to jelly while scrolling up or down a page. Our video below is a good example of what we’re talking about.

Basically, users are saying things blur and act funny while scrolling down a page or on Twitter. However, a recent comment by the company themselves says this is perfectly normal. As in no software update is coming to fix this. We’ll update this category once we learn more, but so far OnePlus is silent. Are you experiencing this, and does it seem normal?

How to Fix OnePlus 5 Camera Problems

A key selling point for this phone is the camera, so naturally, complaints are all over the place. Dual cameras are tricky to get right. Even Apple’s iPhone 7 Plus dual camera features were in a beta program for months on end. This is something that will improve over time with software updates, but you’ll have to wait for the company to fix it.

In bright light users are noticing weird black bars throughout the screen, which has something to do with how the camera is taking in the light. These bars are in photos and don’t go away. Then, we’re seeing complaints about very blurry images mainly because the phone has no optical image stabilization. You’ll need to hold still while snapping photos or use HDR modes. Don’t worry too much though, as software updates can improve the camera experience.

Last year the OnePlus 3 camera got better as time went on through updates, and we’re expecting something similar this year. There is some good information in this official OnePlus forum megathread.

OnePlus 5 Inverted Audio Problems

Speaking of the camera, we’re seeing a lot of reports about the OnePlus 5 camera inverting audio while recording video. Several users on Reddit and elsewhere show proof that the sound is backward. While recording in landscape the sound gets all messed up. The phone records in stereo sound, which is nice, but only if it works how it should.

The fix for this right now is to not record video in landscape mode, and if you do, make sure the 3.5mm headphone jack is pointing to the left. Basically, the software isn’t flipping the sound with the display and this can and will get fixed in a future software update.

How to Fix OnePlus 5 Calling Problems (Noises)

One of the biggest complaints at the official forum is regarding a high-pitched noise during phone calls. This comes from the earpiece and is frustrating a lot of owners. A few state turning off WiFi during calls fixes it, while others offer up a different route. In Settings > Sounds > turn off the noise cancellation microphone. This catches surrounding sounds and balances out noise during phone calls and is a feature. However, it sounds like this feature is malfunctioning for some OnePlus 5 users.

Again, this is something we believe can and will get fixed by a software update in the very near future. That said, many are returning the device or getting replacements. We’ll update once we learn more.

OnePlus 5 Calling 911 Reboot Problem

Another big problem recently emerged for OnePlus 5 owners, although it won’t cause any problems day-to-day. Multiple reports and videos on Reddit show that the OnePlus 5 reboots when users try to call 911. This is extremely troubling, as that’s the last thing anyone wants in case of an emergency.

Apparently while calling 911 stock Android devices (like the OP5) automatically share location data to the 911 dispatcher to help during an emergency. For whatever reason that system causes the OnePlus 5 to reboot. A few videos show this happening, although we don’t recommend testing it yourself. If you’d like to check and be safe, call the police station first and setup a “test call”. Otherwise, police may get sent to your house and false calls can get you in trouble. Here’s one user’s opinion on this situation.

We have good news though. On July 20th the company pushed out a quick software update for this specific problem. This is OxygenOS 4.5.6 and most should have it by now. More details are available here, and here. Simply accept the update or head to Settings > About Phone > check for updates to get on the latest stable software.

How to Fix OnePlus 5 Group Text Message Problems

Oddly enough, countless users on the official forum are having problems sending and receiving text or picture (MMS) messages with the OnePlus 5. This is a silly problem, but a problem nonetheless.

The pre-installed text message application used by OnePlus does not support group messages or MMS. So all you need to do is download one of the many excellent 3rd party text message applications from the Google Play Store. We recommend Textra, as it has tons of options and custom colors for the notification LED.

Don’t expect an update to fix this anytime soon.

How to Fix OnePlus 5 Battery Life Problems

With every phone released users complain about battery life. You’re using the phone more than you normally would, testing features, installing apps, give it a few days to balance out. This is our first recommendation. However, if you are noticing actual battery life problems, something might be wrong.

This could be due to a lot of things but is likely an app that isn’t working right with Android 7.1 Nougat. We recommend customizing location settings, turning the screen brightness down to around 40% or automatic, and closing big apps you no longer need.

However, the best route is to head into settings and make sure an app isn’t draining your juice. Head to Settings > Battery and see what’s at the top of the list. Typically Android system, Android OS, or the screen is at the top. If there’s an app at the top, something isn’t right. Uninstall it, disable the app, or tap on it and hit “Force Close” to kill an app that’s draining the battery.

We also recommend setting up Battery Saver modes when you’re in a pinch and need extra juice.

General OnePlus 5 Bugs & Problems

Of course, some users may have other small problems here and there. Like screen glitches or rotation, lag, app crashes, or other minor things that can often be solved by a simple reboot. Actually, most problems I get asked about daily are often solved by a reboot.

Owners can easily reboot the phone by long-pressing the power button, and hit “restart”. It will quickly turn off and restart back to how it was before the problems. You shouldn’t need to do this often.

This is by far the best solution to any minor issue. If the phone is completely unresponsive push and hold the power button, volume up and the home key all for 7-8 seconds. The phone will reboot into a safe recovery mode. We recommend clearing the cache while in here, then use volume keys to navigate to reboot. Press the power button to select reboot and it will start fresh. Make sure you don’t accidentally do a factory reset, as this will erase everything on your phone.

A few small problems like camera shutter sounds and other issues will get fixed in the next OnePlus 5 software update. So sit tight, and wait for the fixes. The last update was for at the 911 issue, and another should arrive soon.

How to Factory Reset the OnePlus 5

If you are experiencing major problems or decided to use the 15-day return period to send it back, you’ll want to do a factory data reset. You can do this a few different ways, and here’s the easiest method.

Head into Settings by pulling down the notification bar and hitting the gear-shaped icon near the top. In settings scroll down to Backup & reset and then tap Factory Data Reset. The phone will reboot a few times, erase everything, and boot up fresh and ready to go. You can also press power, volume up and the home key for 7-8 seconds and do a hard reset from the recovery menu.

What’s Next?

While some of these problems are because this is a small company, it has its benefits too. OnePlus is very fast and responsive when it comes to software updates and bug fixes. In fact, they’ve released four since the day the phone arrived on June 27th.

This means that while many of the problems mentioned above are frustrating, expect software updates with improvements, fixes and performance increases soon. OnePlus has acknowledged some of the above comments and are working on solutions. As soon as they are ready updates will arrive. The latest update, on August 1st, has a lot of bug fixes and new features.

Additionally, Android 8.0 O is coming soon. Google aims to release it in Q3 or before the end of the summer. OnePlus already committed to Android 8.0 updates before the end of the year. So between now and then, small updates will arrive. Then a massive improvement will come with Android 8.0 in December and January. Drop a comment below with any other problems, questions or concerns.


  1. […] 10 Common OnePlus 5 Problems & How to Fix Them is a post by Cory Gunther from Gotta Be Mobile. […]


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  5. Marcio

    09/08/2017 at 6:23 am

    All of these have been fixed with updates, camera was finally fixed with the 29.07.2017 update, adding EIS to 4k recordings (finally)
    911 call was an issue if the user was in Volte, already fixed.
    There is still the bootloop factory reset when bootloader is unlocked. Oneplus is adressing this atm.
    There are videos demonstrating the jelly effect. Some devices you can clearly see and others not.
    I’m amongst the lucky ones, no jelly effect whatsoever. Maybe there are more factures to it which makes the jelly effect more pronounced. For now, i’m lucky :)


  6. Avrinder

    09/24/2017 at 3:38 am

    I got my OnePlus 5 just yesterday. It’s running Oxygen 4.5.10 (Android 7.1.1).

    When I connect to a speaker (Blusound Pulse Flex … Or any other speaker) over Bluetooth and play music, the sound is visibly distorted (garbled or warbling sound).

    Have tried with different apps (Google play, Gaana, YouTube) and also tried changing the Bluetooth audio codec (from settings > advanced > Bluetooth audio codec) but no change.

    The same speakers reproduce great music when using the above apps from different phones (same MP3 files).

    Any solutions? Alternately, how to escalate this to OnePlus (in India)


  7. sandeepkumar

    10/04/2017 at 2:54 am

    i am using one plus 5 from 30th sep onwards, its good but problem is while connecting dash charger to the mobile led notification not working properly it means i was change the led color but its shows always in blue color only please any one tell me the solution for it


  8. Ruchi

    10/19/2017 at 2:50 pm

    Being a One plus Five user; I am facing a problem with WhatsApp with few contacts. Sometimes their DPs disappear n then appears automatically. Also one of the newly saved contact claimed that they are not able to see my Dp n I too wasn’t able to see hers inspite of having the settings of profile picture visible to contacts. How do I fix this issue?
    Also the names starting with A are appearing randomly in between V & Z. What to do…???


  9. Arlene

    10/22/2017 at 1:54 pm

    I used to be able to silence my phone by sliding the volume all the way to the left. Now it will only slide the volume to about 15 %. Not sure why or how to fix.


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