Gamers are still playing Niantic Labs’ smash summer hit, Pokémon GO. At least, they are when Pokémon GO problems aren’t keeping them from finding creatures or killing their smartphone’s battery too quickly. We’ve added a section on Pokémon Go Gym problems as they are closed starting June 19th.
Pokémon GO is a very different kind of game. You don’t take on the mantle of a character from the game’s story. You’re not transported to a new region in the game’s mythos to explore. Instead, you create your own Trainer that explores the real world. Monuments in your neighborhood become PokeStops for you to mingle with other Trainers at. Pokémon appear anywhere, from the shores of lakes to paths in the middle of your nearest park. This all relies on tricks that we haven’t seen in mobile games before. That’s why Pokémon GO problems are so frustrating.
Here is a run-down of Pokémon GO problems that users have reported so far. If Niantic or the Pokémon GO community have a fix or workaround, we’ve included it too.
Pokémon GO Problems
- Blue Screen When Loading
- Only Catching Creatures from the Early Line-Up
- Battery Drain Caused by the Game
- No Pokémon GO Near You
- Pokémon GO Won’t Install
- Pokémon GO Won’t Open
- Pokémon GO Says GPS NOT FOUND
- Deleting Your Pokémon GO Account
- Trainer Back at Level 1
- Missing Items Purchased with Gold
- Freezing When Capturing Pokémon
- Pokémon Don’t Look as if They’re Around You
- Pokémon GO Server Issues
- Can’t Change Your Trainer Name
- You Are Going Too Fast
- You’ve Been Banned from Pokémon GO for Cheating
- Pokémon GO Gyms are Closed
Blue Screen When Loading
Some players noticed the game freezing when first opened. These users get a bluescreen, but nothing else happens.
To get past this, try holding down the multitasking button once your game has gotten stock. On Android, this is the square button on the right side of your screen at the bottom. On iPhone, double tap the Home button. After a few moments, open the game again.
Only Catching Creatures from the Early Line-Up
Pokémon GO focuses on just the creatures that made their debut in Pokémon Red, Pokémon Blue, Pokémon Yellow, Pokémon Gold and Pokémon Silver. We assume that the number of creatures will expand until the game has every generation ever released, but Niantic hasn’t confirmed that. For now, later generations remain missing.
Battery Drain Caused by the Game
Pokémon GO works by using your device’s Wi-Fi and GPS sensor to learn where you are in the world. Because of this, the game has a big negative impact on battery life.
Tap or click on the Pokeball at the bottom of your screen. Tap Settings on the top-right. Now tap Battery Saver. This setting should help your phone consume a little less battery power when you’re enjoying the game. Gotta Be Mobile’s 14 Best Smartphone Portable Battery Chargers round-up is full of chargers that can extend the life of your phone when playing any game.
No Pokémon Near You
Some gamers don’t see Gyms and PokeStops on the map around them, despite having the game installed correctly. When this happens, there’s nothing you can do. PokeStops and Gyms are dropped on the map by the game itself, not randomly. People who live in low population areas tend to have fewer Gyms and PokeStops near them.
Pokémon GO Won’t Install
Pokémon GO has some very specific requirements. Your phone needs at least 2GB of RAM and Android 4.4. If your device doesn’t meet those requirements and Pokémon GO won’t install. The game doesn’t work on anything with an Intel processor inside. Also, the game has trouble working with Android tablets.
Pokémon GO Won’t Open
Randomly, Pokémon GO boots users or fail to log them in. That’s despite it being available in their territory. This happens when the game’s servers get overloaded. You’ll have to wait for the number of people trying to access the game to fall before you can get in.
GPS Not Found
Pokémon GO uses internet connectivity and GPS technology to pin down where you are in the real world. When GPS location isn’t present, the other picks up the slack. At least, that’s what should happen.
Some users get error notifications saying “GPS Not Found.” Some Android devices don’t come with GPS technology turned on; you have to activate it. Look in Settings to enable GPS tracking. In Android 5.0, the switch for GPS is in the Privacy and Settings area inside the Settings app.
Deleting Your Pokémon GO Account
Not everyone is comfortable with the amount of information that Pokémon GO tracks. It doesn’t appear that Niantic is using data, but some would rather be safe. In How to Remove Your Pokemon GO Account, we walk you through the process of removing your account from the game.
Trainer Back at Level 1
If you log back into the game and your progress is gone, you may have two accounts, according to Niantic. Try logging out of the game, then logging back in using a Trainer Club Account or Google Account, depending on which you’ve already tried.
Missing Items Purchased With Gold
If your account is missing things that you’ve purchased through the Shop, Niantic recommends signing out of your account from the Settings area and signing back in. If that doesn’t work, try restarting your device. This is one of the more frustrating Pokémon GO problems.
Freezing When Capturing Pokémon
On Apple’s iPhones, users report that Pokémon GO freezes consistently when trying to complete a capture. Why this happens is unclear, but Reddit users report that switching their LTE connection in the Cellular settings from on to off solves the problem. Without LTE the game can still use the rest of the cellular network to connect.
Android has this issue too. Force closing the app adds the creatures to your inventory. Tap on the icon in the bottom-left corner. Next, open the Journal to see if your capture was successful after the freeze.
Pokémon Don’t Look as if They Are Around You
If your device is powerful enough to run Pokemon GO but is missing some essential hardware, the game downgrades itself to allow you to play. For the full experience, your phone needs an internet connection, a GPS sensor and a compass. Without the compass and GPS sensor, you end up with a paired down version of the game that doesn’t require you to look around a room and search for the creatures.
Pokémon GO Server Issues
Frequently, Pokemon GO suffers from huge server outages as millions try to log into the game at the same time. Before planning to go on the hunt for new creatures, go ahead and use the Pokemon GO Sever Status website to see if others are having problems. Try playing the game a little later.
Can’t Change Your Trainer Name (Update)
If you frequently get errors when trying to change your account name, it’s because that name is already taken by another Trainer. The game tells you if that’s the case.
You Are Going Too Fast Error Message
Pokémon GO detects how fast you are moving. This feature allows it to lock the game down when you’re riding in a car or biking, saving you on wasted battery and data. If you have the “Going Too Fast” error message, it’s because of this. You can override this feature with the I’m a Passenger button underneath the error message. Only do so if you really are a passenger.
You’ve Been Banned from Pokémon GO for Cheating
Some players use GPS tricks to make the game think that they are in a different location than they actually are. Others created bots to capture more creatures in the game. Using either will get you permanently banned from Pokémon GO.
Niantic shared its banning policy on the Pokémon GO website in 2016. The game looks for cheaters now and locks their accounts forever. At launch, this wasn’t the case. In addition to issuing bans for common cheating methods, Niantic blocks the game from working on rooted Android smartphones.
Pokémon GO Gyms No Longer Work (New)
In preparation for some exciting new features, we’ll be temporarily disabling Gyms starting June 19. Stay tuned for more information.
— Pokémon GO (@PokemonGoApp) June 17, 2017
Pokemon GO’s Gyms all stop working on June 19th. Gyms are the areas on the map where players battle their creatures against the creatures that others leave behind. Niantic hasn’t said when Gyms will reopen. The company is shutting them down to make improvements to the game.
Gotta Be Mobile will continue to add to this list of Pokémon GO problems and fixes as new issues arrive. Anyone with a compatible phone can download the game from the iTunes App Store or Google Play Store.
PokeStops & Gym Locations
A recent question and answer session on the Silph Road confirms that Pokémon Go currently uses 30% to 50% of portals that were present in Niantic’s last game, Ingress. Pokémon Go maps these over real-world landmarks that players have to walk to.
PokeStops and Gyms are real-world locations that players go to pick up items and battle the creatures left behind by other trainers. Police departments are already warning players of the game to stay away from their stations, according to VG247.