As we push away into 2018 we’re continue to see Samsung Galaxy Note 8 problems popup for AT&T users, Verizon users, and many others.
Samsung Galaxy Note 8 users are providing feedback about the new flagship. And while a lot of the feedback is good, some Galaxy Note 8 users are running into problems.
Some of these Galaxy Note 8 issues are hardware related. Others stem from the device’s software which is a mix of Android 7.1.1 Nougat and Samsung’s own Experience UI.
In this guide we’ll take you through some of the issues plaguing the Galaxy Note 8 in the United States and other regions right now.
It also goes over some of the things Samsung’s doing to address these problems, shows you where to find feedback and fixes for Galaxy Note 8 problems, and takes a look at what’s next from Samsung in terms of bug fixes and major Android software updates.
Samsung Galaxy Note 8 Problems (2018)
Samsung Galaxy Note 8 users are dealing with a wide range of issues.
The current list includes abnormal battery drain, issues with Wi-Fi, issues pairing the device with speakers and headphones, GPS problems, wireless charging issues, problems with apps including Gmail, and issues with the Bixby voice assistant.
T-Mobile Galaxy Note 8 users are noticing setup issues and visual voicemail problems. Verizon Galaxy Note 8 users are complaining about touchscreen problems, locking issues, cracked displays, and dropped calls. Sprint Galaxy Note 8 users are seeing issues with the sensors and poor reception.
Galaxy Note 8 users are also complaining about battery issues where some Galaxy Note 8 devices will not accept a charge or simply won’t work.
For more on the Galaxy Note 8 battery issues, take a look at our guide.
Galaxy Note 8 Software Updates
Fortunately, Samsung and its carrier partners aren’t sitting on their hands.
Samsung and its carrier partners have rolled out frequent support updates addressing some Galaxy Note 8 problems and bugs.
You can expect Samsung and its partners to gradually roll out bug fixes to the Galaxy Note 8. If you didn’t get an update today, you might get one tomorrow. Carriers typically announce updates when they start rolling out.
Software updates can be beneficial, but they can also bring new problems to the table.
It’s difficult to predict what problems you might run into after you install a new update on your Galaxy Note 8 so it’s important to prep your device before you install the software.
We’ve put together a game plan that takes you through the steps we always take before installing a new piece of software on our Galaxy devices.
Where to Find Feedback
Before you install an update or buy the Galaxy Note 8, you’ll want to dig into ongoing feedback from Galaxy Note 8 users.
This feedback will alert you to potential problems (and benefits) of installing new software on your device. If you’re currently on the fence about buying the Galaxy Note 8, the feedback from current owners will help you make an informed decision.
Here are a few places to find feedback about Galaxy Note 8 updates and performance:
- XDA-Developers Galaxy Note 8 Forums
- Android Central Galaxy Note 8 Forums
- Carrier Support Forums (AT&T, Sprint, T-Mobile, Verizon, etc)
How to Fix Galaxy Note 8 Problems
If you run into a Galaxy Note 8 problem there’s no need to panic. Most issues can be fixed from the comfort of your home or office.
Before you take your device into a store or contact Samsung customer service, take a look at our list of fixes for the most common Samsung Galaxy Note 8 problems.
If you’re unable to find a fix in our guides or via another resource, you’ll want to get in touch with Samsung’s customer service. If you’re under warranty, and your problem is severe enough, the company might give you another Galaxy Note 8.
If you can’t find a fix for your Galaxy Note 8 problem you’re on your own for extended periods of time. While some carriers are really good about rolling out timely bug fixes, others tend to drag.
Samsung will also roll out its monthly security updates to the Galaxy Note 8, but there’s no guarantee they will have bug fixes on board.
If you’re lucky, Samsung or your carrier will bundle the security patches inside a bug fix update.
We do expect the Samsung Galaxy Note 8 to get Android 8.0 Oreo but the company hasn’t confirmed those plans. It could be several weeks before the device moves to Android Nougat.
Android 8.0 Oreo will deliver new features, enhancements and tweaks and we expect it to fix some lingering Android Nougat problems. It’ll also bring problems of its own.
Samsung’s expected to push the first Galaxy Android Oreo updates in early 2018 so be on the lookout as we push deeper into the year.
Install Oreo If You Want to Improve Your Security
If you value your security, and we assume all of you do, you should think about installing the Galaxy S8 Oreo update soon after it arrives for your phone.
Samsung continues to release important security patches for Galaxy-branded devices and your Galaxy S8's Android 8.0 Oreo update should bring the latest patches from Samsung, and Google, to your phone.
The Galaxy S8 Android Oreo update currently delivers the company's February security update, but we expect upcoming releases to come with newer security patches.
If you're curious about the current security update, you can read more about the changes on Samsung's website.
If you failed to download an older security update from another month, you'll get those patches when you go to install Android Oreo on your Galaxy S8 for the first time.
The Galaxy S8 Oreo update also comes with security improvements to Samsung Pay, Samsung's popular mobile payment solution. If you use Samsung Pay, you should probably download the Android Oreo update soon after it arrives for your phone.
It also comes with some enhancements to Find My Mobile including the ability to remotely back up Secure Folder to Samsung Cloud when you lose your phone and a way to lock up Samsung Pass using Find My Mobile.
On top of those features, Oreo comes with enhancements to the device's Biometrics. Features that use biometrics like your face, fingerprints, and irises are only available when you use a secure screen lock type (pattern, PIN, or password).
If you decide to switch to a non-secure screen lock type (Swipe or None), the device will automatically suspend biometric authentication for unlocking and for verification in apps like Samsung Pay and Samsung Pass.