Apple’s former flagships are still holding up well, but they’re not without problems. iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max users continue to run into frustrating issues including freezes and lockups. These are common problems across all iPhone models and in most cases they’re easy to fix.
If your iPhone 11 model locks up and you can’t turn it off normally, you may need to hard reset your device. This process only takes a few seconds and it should return your device to a normal state. Keep in mind, this process won’t wipe your data, it just reboots the phone.
If your iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max constantly freezes up, you should try updating your applications via the App Store, updating your phone with the latest firmware, or investigate other potential solutions. If you are experiencing frequent lockups, you’ll want to check out our guide to fixing common performance problems.
If you upgraded to an iPhone 11 from a model that’s older than the iPhone X, you may not know how to force restart your device because it requires a different button combination.
Here’s what you need to do to fix your frozen iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max.
How to Hard Reset iPhone 11
Instead of the old process which, if you recall, required you to hold down two buttons to force restart the iPhone, you now need to press two buttons quickly and then press and hold a third button in order to force the phone to restart.
This process can be a bit tricky to master and remember, but once you’ve done it a few times, you should be good to go.
If your iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max isn’t responding to touches and swipes, here’s how to force restart your device:
- Press on the Volume Up button located on the left side of the phone and let go.
- Press on the Volume Down button and let go.
- Press and hold the side button until the Apple logo appears on the screen.
You need to press the volume up and volume down buttons quickly, but not at the same time.
The side button is what Apple calls the power button on newer iPhone models. After a few seconds of holding down the side button, your phone should restart itself.
If a force restart doesn’t help alleviate the issues, Apple recommends plugging the phone into a charger to let it charge for up to an hour. We also recommend reseting all of your phone’s settings in the Settings app.
If you still see a black screen or you’re still having issues with the touchscreen after following that step, you’ll want to get in contact with Apple’s customer support.
Install iOS 17.3.1 for Better Security
If security is important to you, and you missed older versions of iOS 17, think about installing Apple's iOS 17.3.1 update right away.
iOS 17.3.1 doesn't have any security updates of its own, but if you missed iOS 17.3 or older, you'll get security patches when you upgrade.
The iOS 17.3 update brought 15 new security patches to iPhone. These will help keep your device and its data protected from harm.
The software also added Stolen Device Protection to iPhone. It increases the security of your iPhone and Apple ID by requiring Face ID or Touch ID to gain access to passwords, make purchases in Safari, and more.
This is useful if someone gets access to your iPhone and its passcode.
iOS 17.2 delivered 10 new security patches to iPhone. If you wish to find out more, you can head on over to Apple's security site for the details.
iOS 17.1.2 had two security patches on board. Both were related to WebKit. If you want to learn more, you can do so right here.
iOS 17.1 brought 18 security fixes to iPhone. It addressed issues within Weather, Status Bar, WebKit, and more.
iOS 17.0.3 brought two patches for two security issues Apple identified within the software. If you want to read about the patches, head here.
iOS 17.0.1 delivered three important patches to iPhone. If you're interested in the exact nature of these improvements, you can read about them over on Apple's security website.
As for iOS 17 itself, it brought 40+ new security patches with it. A staggering number to say the least. If you want to learn more about them, head over to Apple.
In addition to those patches, iOS 17 brings some additional enhancements to privacy and security including improvements to Communication Safety beyond Messages.
It now includes content sent by AirDrop, Contact Posters in the Phone app, FaceTime, and the systemwide photo picker. You now have an option to blur out sensitive photos and videos before you choose to view them.
There's also an expanded Lockdown Mode which will help protect you against cyber attacks.
Apple's also improved sharing permissions and you now have more control over what you share with the apps on your device.
The company also notes that starting in iOS 17, Voice Memos encrypts the titles of recordings stored in iCloud, in addition to the recordings themselves.
If you skipped older versions of iOS, you'll get the security patches from those updates with your iOS 17.3.1 update as well.
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