In September, Apple confirmed, and released, its 2019 iPhone models. The iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max replace the iPhone XS, iPhone XS Max, and iPhone XR as the company’s flagship models and they do so with some big time upgrades on board.
As we move further away from their release date, we’re getting a lot of feedback from those who now own one of Apple’s new iPhone models.
A lot of the feedback is good. These are powerful devices with outstanding cameras and they’re worth a look if you’re in the market for a new smartphone in early 2020.
They’re solid devices, but they aren’t perfect. We’re also getting a list of the hardware and software problems plaguing the new iPhones.
We haven’t heard about any widespread “gate” issues yet, but we have heard about various bugs, performance issues, and issues with the design. We expect the list of iPhone 11 problems to grow as more people adopt these devices throughout the year.
With that in mind, we want to take you through the most important things to know, right now, about iPhone 11, iPhone 11 Pro, and iPhone Pro Max issues.
This guide we’ll take you through the current state of these issues, potential fixes for problems, places to find feedback about problems, and what’s next for the devices.
iPhone 11 Problems
If you’re having issues activating your new iPhone 11, check Apple’s System Status page. If it’s not showing green, you’ll want to wait until it’s green and then try activating the phone again.
If it’s green and it’s still not working, make sure you have a SIM card inserted in your iPhone. If you’re receiving a “No Sim” or “Invalid SIM” error, you’ll want to head to this guide for assistance.
Some iPhone 11 users are complaining about iCloud Restore issues. This is another common problem with new iPhones. If you run into issues restoring from iCloud, head here for some potential fixes.
We’re also hearing about Face ID problems, issues with first and third-party applications, RAM management problems, Exchange problems, iCloud issues, visual voicemail problems, Bluetooth issues, Wi-Fi issues, and sound problems.
A number of iPhone 11 users are also complaining about scratched displays and you can read more about those complaints in our report.
Where to Find Feedback
If you’re thinking about buying an iPhone 11, iPhone 11 Pro, or iPhone Pro Max, or if you already own one, you’ll want to monitor feedback from early adopters. This feedback will alert you to potential issues with the hardware and software.
We’ve also released our impressions of the iPhone 11’s iOS 13.3.1 update. Check out this roundup for additional feedback if you need it.
How to Fix iPhone 11 Problems
If you run into a problem on your new iPhone, there’s no need to panic. There’s a good chance you’ll be able to avoid taking it into an Apple Store or your local carrier store for help.
First, take a look at our list of fixes for the most common iOS 13 problems. It will take you through fixes for common issues like broken Bluetooth and busted Wi-Fi.
If you can’t find a fix for your issue in our guides, you’ll want to check Apple’s discussion forums for potential fixes for your problem(s).
If you can’t find anything there, it’s time to get in touch with Apple and you can do so via the company’s support account on Twitter. You can also get in contact with Apple Support via the company’s website.
If you’d rather explain your issue in person, you should take your new phone into your local Apple Store and see if they can diagnose your problem. If you’ve got an Apple Store in your area, you’ll want to schedule a Genius Bar appointment.
Your iPhone is currently under warranty so they might offer you a replacement if the problem is serious enough.
How to Downgrade the iPhone 11
If you’re having issues on your iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max, and you’re running iOS 13.3.1, note that you can no longer downgrade to an older version of iOS 13.
Apple has stopped signing on iOS 13.3 which means iPhone 11 users dealing with performance issues and bugs on iOS 13.3.1 can’t drop back in an effort to improve performance.
If you want to move off of iOS 13.3.1 you’ll need to move your iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max to beta software.
If you’re unfamiliar with the downgrade process our guide will walk you through everything you need to know for next time.
If you’re struggling on iOS 13.3.1, you might be on your own for a bit.
Apple’s confirmed an iOS 13.4 update for the iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max, but the software is currently in beta testing ahead of an unknown release date.
The company is reportedly planning to launch new hardware in the spring and new iOS-powered hardware is typically accompanied by new software.
German site iPhone-ticker.de claims Apple will host a media event at the end of March. It appears Tuesday, March 31st is a prime candidate. Don’t be surprised if Apple pushes iOS 13.4 out shortly before, or after, the event.
iOS 13.4 is a milestone update which means it will carry a blend of new features (including new Memoji stickers), bug fixes, and security patches.
If your problems can’t wait, you can try downloading the iOS 13.4 beta. There’s a chance it improves your iPhone 11’s performance.
For more on iOS 13.4, please have a look at our guide.
Install iOS 13.3.1 for Better Security
If security is important to you, think about installing the iOS 13.3.1 update right away.
The iOS 13.3.1 update includes 21 new security patches that will help protect your device from harm. The company's outlined those patches in detail if you want to dig in.
If you skipped iOS 13.3, you get its patches with iOS 13.3.1. iOS 13.3 brought 12 new security patches to the iPhone and you can read about each one over on Apple's security page.
The iOS 13.3 update also added support for NFC, USB, and Lightning FIDO2-compliant security keys in the Safari browser.
If you missed iOS 13.2, it had 16 new security patches on board. You can read about all of them on Apple's website right here.
iOS 13.1.1 brought a security patch for a third-party keyboard issue to your iPhone. If you're interested in the particulars, you can read about them over on Apple's website.
If you passed on installing iOS 13.1, you get an additional patch with your iOS 13.3.1 update. You can learn more right here.
If you're moving up from iOS 12, you'll get iOS 13.0's nine security patches with your upgrade to iOS 13.3.1. Read about those here.
If you skipped iOS 12.4.1 or any older versions of iOS 12, you'll get their security patches with your iOS 13.3.1 update.
iOS 12.4.1 only had one patch on board, but Apple's iOS 12.4 brought 19 security patches to the iPhone. If you're interested in the specifics, you can read about them on right here.
In addition to those patches, iOS 13 itself comes with some security and privacy upgrades including improved anti-tracking features in Safari and the ability to get rid of location metadata in your photos.
You also now have the ability to block apps from using Bluetooth and the ability to allow apps to access your location just once.
iOS 13 will also send you reminders about applications that track your data.
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