We continue to get a lot of feedback from owners of Apple’s former flagship iPhone models. A lot of the feedback is good. These are powerful devices with outstanding cameras and the iPhone 11 series is certainly worth a look if you’re in the market for a new smartphone.
They’re solid phones, but they aren’t perfect. We’re also seeing frustrated users complain about a variety of hardware and software problems.
We haven’t heard about any new widespread “gate” issues, but we have seen complaints about various bugs, performance issues, and issues with the design.
This guide we’ll take you through the current state of these issues, potential fixes for problems, places to find feedback about problems, and what’s next for the devices.
iPhone 11 Problems
If you’re having issues activating your new iPhone 11, check Apple’s System Status page. If it’s not showing green, you’ll want to wait until it’s green and then try activating the phone again.
If it’s green and it’s still not working, make sure you have a SIM card inserted in your iPhone. If you’re receiving a “No Sim” or “Invalid SIM” error, you’ll want to head to this guide for assistance.
Some iPhone 11 users are complaining about iCloud Restore issues. This is another common problem with new iPhones. If you run into issues restoring from iCloud, head here for some potential fixes.
We’re also hearing about Face ID problems, issues with first and third-party applications, RAM management problems, Exchange problems, iCloud issues, visual voicemail problems, Bluetooth issues, Wi-Fi issues, sound problems, and quite a few complaints about abnormal battery drain.
A number of iPhone 11 users are also complaining about scratched displays and you can read more about those complaints in our report.
We expect the list of iPhone 11 problems to grow as more people adopt these devices in 2021 and beyond.
Where to Find Feedback
If you’re thinking about buying an iPhone 11, iPhone 11 Pro, or iPhone Pro Max, or if you already own one, you’ll want to monitor feedback from owners of these phones. This feedback will alert you to potential issues with the hardware and software.
We’ve put together a list of the best reasons to, and not to, install the latest version of iOS 15. iOS 15 is Apple’s newest operating system for iPhone.
If you’re planning to stay on iOS 14, we’ve also released our list of reasons to, and not to, install iOS 14.8.1 on an iPhone and it’s worth a look if you’re on the fence about a move from up from your current version of iOS 14.
How to Fix iPhone 11 Problems
If you run into a problem on your new iPhone, there’s no need to panic. There’s a good chance you’ll be able to avoid taking it into an Apple Store or your local carrier store for help.
First, take a look at our list of fixes for the most common iOS problems. It will take you through fixes for common issues like broken Bluetooth and busted Wi-Fi.
If you can’t find a fix for your issue in our guides, you’ll want to check Apple’s discussion forums for potential fixes for your problem(s).
If you can’t find anything there, it’s time to get in touch with Apple and you can do so via the company’s support account on Twitter. You can also get in contact with Apple Support via the company’s website.
If you’d rather explain your issue in person, you should take your new phone into your local Apple Store and see if they can diagnose your problem. If you’ve got an Apple Store in your area, and it’s open, you’ll want to schedule a Genius Bar appointment.
Your iPhone is currently under warranty so they might offer you a replacement if the problem is serious enough.
How to Downgrade
If you’re having issues on your iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max, you can try downgrading back to older software if the option is available.
Apple has stopped signing on iOS 15.0.2, iOS 15.0.1, and iOS 15.0 which means iPhone 11 users dealing with performance issues and bugs on iOS 15.1 can’t move their device back to older versions of iOS 15 in an effort to improve performance.
Unfortunately, the company has also stopped signing on iOS 14.8 and older versions of iOS 14 so there’s no way back to those versions of Apple’s iOS firmware either.
If you’re unfamiliar with the downgrade process our guide will walk you through everything you need to know.
If your iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max is struggling, help is on the way.
Apple’s confirmed a new version of iOS 15 and iOS 15.2 is currently in beta. We expect the iOS 15.2 release date to land in November or December.
If your problems are really bad, you might try downloading the iOS 15.2 beta onto your iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max and see if that helps.
If you’re still running iOS 14 on your phone, note that you can skip the iOS 15 upgrade and stay put on the previous operating system. Apple will continue to push updates to iOS 14 users.
For more on that, check out our guide.
Install iOS 15.1.1/iOS 15.1 for Better Security
If security is important to you, think about installing Apple's iOS 15.1 update right away.
iOS 15.1 has important security patches on board and they'll help protect your phone. You can read more about them on Apple's website.
Apple's iOS 15.1.1 update for iPhone 12 and iPhone 13 doesn't come with any known security upgrades on board. That said, if you missed iOS 15.1, you'll get its security patches when you move your iPhone 12 or iPhone 13 to iOS 15.1.1.
If you missed iOS 15.0.2 you'll also get its security patch with your upgrade. You can learn more about it right here.
iOS 15.0 also brought numerous security patches to your iPhone. If you'll be moving up from iOS 14 and you're interested in the exact nature of these improvements, you can read about them over on Apple's security website.
If you skipped iOS 14.8 or any older versions of iOS, you'll get the security patches from those updates with your iOS 15.1.1/iOS 15.1 update as well.
In addition to those patches, iOS 15 comes with some security and privacy upgrades including improvements to Siri. Requests made to Siri are now processed on the device itself using Neural Engine. This makes it more secure.
If you're an Apple Card user, you'll now get a security code that changes regularly to use when you make online transactions.
Apple's also included a built-in authenticator that's similar to Google Authenticator. This will let you generate verification codes for enhanced sign-in security under your Passwords.
There's also a Mail feature that hides your IP address. The company will add a new App Privacy report feature in the next version of iOS 15 that will tell you when an app has accessed sensitive information.
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