Last September, Apple confirmed, and released, its 2019 iPhone models. The iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max replaced the iPhone XS, iPhone XS Max, and iPhone XR as the company’s flagship models and did so with some big time upgrades on board.
As we move further and further away from their release, we’re still seeing a lot of feedback from those who own one of Apple’s former flagships.
A lot of the feedback is good. These are powerful devices with outstanding cameras and they are worth a look if you’re in the market for a new smartphone.
They’re solid devices, but they aren’t perfect. We’re also seeing frustrated users complain about various hardware and software problems.
We haven’t heard about any widespread “gate” issues, but we have heard about various bugs, performance issues, and issues with the design. We expect the list of iPhone 11 problems to grow as more people adopt these devices throughout 2020 and beyond.
This guide we’ll take you through the current state of these issues, potential fixes for problems, places to find feedback about problems, and what’s next for the devices.
iPhone 11 Problems
If you’re having issues activating your new iPhone 11, check Apple’s System Status page. If it’s not showing green, you’ll want to wait until it’s green and then try activating the phone again.
If it’s green and it’s still not working, make sure you have a SIM card inserted in your iPhone. If you’re receiving a “No Sim” or “Invalid SIM” error, you’ll want to head to this guide for assistance.
Some iPhone 11 users are complaining about iCloud Restore issues. This is another common problem with new iPhones. If you run into issues restoring from iCloud, head here for some potential fixes.
We’re also hearing about Face ID problems, issues with first and third-party applications, RAM management problems, Exchange problems, iCloud issues, visual voicemail problems, Bluetooth issues, Wi-Fi issues, and sound problems.
A number of iPhone 11 users are also complaining about scratched displays and you can read more about those complaints in our report.
Where to Find Feedback
If you’re thinking about buying an iPhone 11, iPhone 11 Pro, or iPhone Pro Max, or if you already own one, you’ll want to monitor feedback from early adopters. This feedback will alert you to potential issues with the hardware and software.
We’ve also released our list of reasons to, and not to, install iOS 14 on an iPhone and it’s worth a look if you’re on the fence about a move from iOS 13.
How to Fix iPhone 11 Problems
If you run into a problem on your new iPhone, there’s no need to panic. There’s a good chance you’ll be able to avoid taking it into an Apple Store or your local carrier store for help.
First, take a look at our list of fixes for the most common iOS 14 problems. It will take you through fixes for common issues like broken Bluetooth and busted Wi-Fi.
- Stunning 13.3-inch Retina display with True Tone technology
- Backlit Magic Keyboard and Touch ID
- Tenth-generation Intel Core i3 processor
- Intel Iris Plus Graphics
- Fast SSD storage
If you can’t find a fix for your issue in our guides, you’ll want to check Apple’s discussion forums for potential fixes for your problem(s).
If you can’t find anything there, it’s time to get in touch with Apple and you can do so via the company’s support account on Twitter. You can also get in contact with Apple Support via the company’s website.
If you’d rather explain your issue in person, you should take your new phone into your local Apple Store and see if they can diagnose your problem. If you’ve got an Apple Store in your area, and it’s open, you’ll want to schedule a Genius Bar appointment.
Your iPhone is currently under warranty so they might offer you a replacement if the problem is serious enough.
How to Downgrade the iPhone 11
If you’re having issues on your iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max, and you’re running iOS 14.1, you can try moving your iPhone back to an older version of iOS.
Apple is currently signing on iOS 14.0.1 which means those dealing with performance issues and bugs on iOS 14.1 can move back to the previous version of iOS 14 in an effort to improve performance.
If you’re unfamiliar with the downgrade process our guide will walk you through everything you need to know.
If you’re dealing with issues on iOS 14.1, help is on the way.
Apple is working on an iOS 14.2 update. The software is currently in beta testing and it should carry new features and bug fixes for lingering iOS 14 problems.
We don’t have an official iOS 14.2 release date yet, but if you can’t wait for the official release, you can download the beta via one of Apple’s programs.
For more on iOS 14.2, take a look at our guide.
Install iOS 14.1 for Better Security
If security is important to you, think about installing the iOS 14/iOS 14.1 update right away.
iOS 14.1 doesn't bring any known security patches to the iPhone, but if you skipped iOS 14.0, you'll get its security updates with your upgrade.
iOS 14.0 brought 11 new security patches to your iPhone. If you're interested in the exact nature of these improvements, you can read about them over on Apple's website.
If you skipped iOS 13.7 or any older versions of iOS 13, you'll get the security patches from those updates with your iOS 14.1 update.
In addition to those patches, iOS 14 comes with some security and privacy upgrades including improvements to Home/HomeKit and Safari.
For instance in Safari, you can now tap the Privacy Report button to better understand how websites handle your privacy.
With iOS 14 on board you can now get information on the App Store that will help you understand the privacy practices of apps before you download them.
There is also a new recording indicator that will appear at the top of your screen whenever an app is using your microphone or camera. You can see if an app has used them recently in Control Center.
Last update on 2020-09-27. This post may contain affiliate links. Click here to read our disclosure policy for more details. Images via Amazon API
This article may contain affiliate links. Click here for more details.