Nexus Android 7.1.2 Problems: 5 Things You Need to Know

Google’s Android 7.1.2 Nougat update continues to cause problems for many Nexus 5X, Nexus 6P, Pixel, and Pixel XL users as we push deeper into the summer.

The company’s original Android 7.1.2 Nougat update delivered bug fixes, security patches, some useful new fingerprint gestures for the Nexus 5X and the Nexus 6P, and a collection of annoying problems.

Google’s latest Android 7.1.2 build, the August security patch, is only a few hours old but it’s already causing issues for some Pixel and Nexus users.

With that in mind, we want to take a look at the Android 7.1.2 Nougat problems plaguing owners of the Nexus 6P, Nexus 5X, and Nexus Player. We’ll also take a brief look at some of the Android 7.1.2 problems impacting the Pixel, Pixel XL, and Pixel C.

Our roundup also provides some tips and remedies we think could come in handy if and when you do run into an issue and a look at what’s next from Google in terms of bug fixes.

Prepare for Android 7.1.2 Nougat

While you might be tempted to install the update the second it arrives on your device, we recommend holding out until you’ve prepared. A little prep work could go a long way toward preventing Android 7.1.2 issues.

It’s impossible to predict how the new Android 7.1.2 Nougat build will fare on your device. This is precisely why you should do some prep work before you install it. This way, you’ll be prepared if and when you do run into something.

We’ve put together a step-by-step guide that will take you through the pre-installation process we typically use before installing major Android updates and security patches like the August Android 7.1.2 build.

If you don’t have a lot of time to prepare you’ll want to make sure all of your important files/data are backed up before making the move to Android 7.1.2.

Android 7.1.2 Problems

Google’s Nexus forums (and Pixel forums) are filling up with complaints about the Android 7.1.2 Nougat update and its latest build.

Nexus 5X and Nexus 6P users are reporting boot loops, installation problems, issues with the fingerprint sensor, camera problems, various problems with Bluetooth, charging problems, problems typing, abnormal battery drain, and cellular data issues.

Pixel users are running into similar problems. Pixel and Pixel XL owners are noticing battery drain, issues with Bluetooth with Wi-Fi, installation problems, problems with the microphone, various issues with sound, issues with Google Assistant, and issues with the fingerprint sensor.

We expect the complaints to pickup as the OTA picks up speed and more people decide to make the jump from older versions of Android Nougat to Android 7.1.2.

Pixel problems & fixes

So far, most of these Android 7.1.2 issues appear to be isolated. Outside of the issues with the fingerprint sensor, we haven’t seen any reports of widespread bugs or issues. That could certainly change down the road so you’ll want to keep your eyes peeled as we push deeper into the year.

There’s no guarantee you’ll encounter one of these issues on your device but the potential for problems should motivate you to prepare your smartphone or tablet for your Android 7.1.2 Nougat update.

Where to Find Android 7.1.2 Feedback

As we push away from the most recent Android 7.1.2 update’s release, you’ll want to monitor feedback from those using the current build. This feedback will alert you to potential benefits of Android 7.1.2 and it’ll also make you aware of issues plaguing the operating system.

Thankfully, we’re already seeing Android 7.1.2 Nougat users post feedback on social media sites like Twitter and Facebook.

We’ve also put together our impressions of the latest Nexus 5X Android 7.1.2 update. They include a quick look at its performance. (Quick note: We aren’t seeing the fingerprint issues other Nexus 5X owners are seeing on Android 7.1.2.)

We’re also seeing useful feedback emerge on Google’s Pixel Help ForumsGoogle’s Nexus Help forums, XDA-Developers, YouTube, and Android-centric forums like Android Central Forums.

Short-term feedback is useful but you’ll also want to make sure you dig into long-term feedback from Android 7.1.2 users, especially if you’re using an older device like the Nexus 6P or Nexus 5X.

How to Fix Nexus Android 7.1.2 Problems

If you’ve run into trouble with Android 7.1.2 Nougat, don’t panic. There’s a good chance you’ll be able to fix your issue from the comfort of your computer chair or couch.

We’ve put together a list of fixes for the most common Nexus Android Nougat issues. If you don’t know where to turn, it’s a great starting point.

If you’re dealing with an Android 7.1.2 fingerprint issue on your Pixel or Nexus, try flashing the Android 7.1.2 Nougat update.

It appears these fingerprint sensor issues are more prevalent on devices running the OTA version of Android 7.1.2.

We’ve also put together another guide that will show you how to fix Nexus Android Nougat battery life problems. If your battery doesn’t return to normal after a couple of days with Android 7.1.2 on board, take a look there.

If you can’t find what you’re looking, take a peek at Google’s official Nexus Help Forums or Google’s Pixel Help forums. You might also try XDA-Developers.

We also recommend getting familiar with the downgrade process. Downgrading back to an older version of Android Nougat could help your device’s performance.

If you’re unfamiliar with the downgrade process for Nexus devices, take a look at this guide courtesy of the Nexus Help Forums.

What’s Next

If you’re in need of a fix you can’t rely on Google.

Google hasn’t confirmed Android 7.1.3 or Android 7.2 so there’s a chance the August Android 7.1.2 update will serve as the final version of Nougat.

The company is gearing up to release its highly anticipated Android O update. The Android 8.0 update will deliver new features and tweaks to Nexus and Pixel devices and it’s set to arrive sometime before the end of Q3 in September.

The Android O update could fix some lingering Nougat problems but it will almost certainly bring its own collection of problems to Nexus and Pixel-branded devices.

If you’re dealing with Android 7.1.2 Nougat issues, keep an eye out for Google’s Android O announcement. We’re probably just a few days away from the final release.

10 Things to Know About the Nexus 5X Android Oreo Update

Quick Nexus 5X Android Oreo Review

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Quick Nexus 5X Android Oreo Review

In August we installed the Android 8.0 update on our Nexus 5X. Previously, we had been running the Android O Developer Preview 4. 

If you're coming to Android 8.0 Oreo from Google's Android O beta your download will be in and around 987MB.

The download took a couple of minutes to complete over a high-speed Wi-Fi connection and the installation finished up rather quickly. All in all, it look us around 10 minutes to move from Nougat to Oreo.

We've been using the Nexus 5X's Android Oreo update for a few weeks now and we've been keeping an eye on key areas like battery life and connectivity. 

So far, battery life is holding. We haven't noticed any abnormal drain when using the phone and when it's in standby. It's keeping a solid charge.

We've tested the Nexus 5X and Oreo with several Bluetooth devices and we haven't experienced any drops or oddities. Wi-Fi, including our connection to eero, is holding steady as well. 

App performance sometimes takes a hit after a major upgrade but we haven't noticed any issues with our core applications which include a mixture of first and third party apps. Chrome is fast and reliable. Same goes for YouTube, Gmail, Spotify, Twitter, Asana, and Slack. 

The device's UI is fast with Android Oreo on board. We haven't experienced any lag or lockups during our short time with Oreo. 

It's only been a few days but we're pretty impressed with the software's performance on our device. Most people will probably want to move from Nougat to Oreo.

If you need additional feedback, take a look at our reasons to and not to install the Nexus 5X Android Oreo update right away. 

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4 Comments

  1. William

    04/24/2017 at 10:31 am

    I am glad I found this. The random reboots are becoming an issue, especially for those of us who use our phones as alarms, as the Nexus 5x requires me to input my pin before finishing booting. It rebooted overnight yesterday – lucky for me I set my Echo Dot as a secondary alarm.

    The bluetooth bug pops up at random – it will just randomly decide that it won’t connect with anything, and requires a reboot of not only my phone, but the device I am connecting to (rebooting just one or the other does not fix the problem). This is true with my car stereo, my Echo Dot, and my Vizio Soundbar.

    The Hotspot will suddenly stop working, but this seems to be related to cellular data dropping out. A reboot is required to fix this – putting it into airplane mode and taking it back out does not fix the issue. Once I had to reseat the sim card.

    The camera will suddenly crash in the middle of shooting video. Quite annoying.

    Plugging in an external hard drive works fine with the ES File Explorer, but for some reason crashes the internal file browser (in settings) if I format the hard drive as exfat. Once again, ES File Explorer has no issues.

    I am suddenly not able to dismiss news stories in Google menu, and half the time, the weather does not show at all, or is showing the weather from the day before.

    I seem to be missing about 8 gig of storage space. The OS, apps, data and free space combined seem to add up to around 24 gig. Weird.

    There may be an issue with the mic as well. People will complain that I will just drop out. At first, I thought this was due to crappy cellular coverage, but happens even at home using WiFi calling on a Fiber internet connection.

    I am finding my phone in Do Not Disturb quite often. While I sometimes put it there myself, it is really rare that I do. I find it in Do Not Disturb mode about once a day.

    It is not remembering my Auto Rotate options, and will randomly set it back to Do Not Rotate.

    Gmail (not Inbox – my school e-mail goes through the Gmail program) for some reason only syncs once a day, even if I try to force it to sync.

    Luckily I have not had any issues with power or charging or battery drain or the fingerprint scanner.

    Reply

  2. MichaelJ

    08/10/2017 at 5:12 am

    My Nexus 5x got an update through on Monday morning and then started rebooting fairly continuously and overheating, It was unusable and I brought a basic phone as a standby. Every day when I turned it on the same thing hap opened – the company that sold me the phone not respecting the “sales of goods” act and telling me to take it up with Nexus. When I tred today it got an update through (can’t work out exactly what) and after a reboot seems to be back to normal operation.

    I am now £50 out of pocket for the spare phone and SIM as the SIM package supplied has 5GB of data and t is a voice/text only phone. The staff in these mobile shops are as useful as rubber walking sticks!

    Reply

  3. Gemma

    08/25/2017 at 1:45 pm

    I’m really unhappy with the last 2 updates. Before these updates, I was content with my Nexus 5X phone that I’ve had for probably over a year now. I was planning to buy a Pixel phone in 2018, but not anymore. Really frustrating because I hate Touchwiz, and Sense is okay but HTC support were really slow the last time I had to contact them. I also prefer the stock Android and the build quality of the Nexus phones.

    The main problems I’m experiencing with my phone is 1) the fingerprint sensor has completely disappeared – it’s as if someone removed the hardware. 2) It overheats when charging. Never happened before the 7.1.2 update. As soon as I installed it and then charged my phone, boom it overheated to the point I felt it was becoming dangerous. 3) The abnormal battery drain. Thanks for the guides, I’ll check them out and see if I can either fix the problems or I’m going to have to uninstall the last 2 updates.

    Reply

    • Fabricio

      08/30/2017 at 10:03 am

      Mine and my girlfriend Nexus 5x went to rubbish after the 7.1.2 update. Mine went from not working the proximity sensor, continuous rebooting, overheating and keep coming issues until it stopped to work at all, now is a nice door stop. My girlfriend’s Nexus 5x was a little lucky, because I saw the same behavior and enabled all the developer features in the settings just in case of any need for flash it, well, it needed. I downgraded to 7.0 and was working fine few days, now I’m installing 8.0 to see if any issue disappear. Both phones were bought in March in Amazon, but because we live overseas and the shipping and waiting will be almost same price of a new phone we are stuck with these nice pieces of furniture. I always used Nexus phones and this is the first time that this situation happen to me, as well to my girlfriend which I recommended the Nexus 5x after the crappy Moto G2. I’m very disappoint about this issue and is not only to the Nexus 5x that happen, I was searching and the 6P, Pixel and Pixel XL had the same luck, and Google said that’s a hardware malfunction for keep safe, but how other brands had the same problems??.

      Reply

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